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How to Measure and Improve VoIP Call Quality

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#49280267 ID#27446420

A well-functioning business VoIP system ensures that your business stays connected with customers and clients, no matter where you are located. But an important part of using VoIP numbers or a VoIP phone system is to make sure your call quality is efficient and not compromised. In this post, we will look at how to measure and improve VoIP call quality.

What Are the Most Common Issues With VoIP Call Quality?

Before we delve into how to measure and improve  VoIP call quality, it is imperative to first understand what are the causes of poor VoIP quality. There are a few different factors affecting the quality of your voice over IP system. Fortunately, these VoIP issues are easy to fix.

So, what are the major causes of poor VoIP quality?

1. Latency

Latency refers to lag or delay that occurs between a speaker and receiver. In other words, there is a delay between the time the speaker says something and the receiver hears it. This results in echoes or speakers speaking over each other. While latency doesn’t affect the VoIP call quality, it does make it difficult to communicate effectively, leading to frustration and confusion.

2. Jitter

Jitter occurs when a data packet is delivered later than the rest of the packet. VoIP and SIP calls occur through the transmission of data packets from one user to the next. A data packet can take various paths through the interweb to reach its destination. Furthermore, all the packets may not take the same path which can lead to one or two packets arriving later than the rest. High levels of VoIP jitter can result in bad call quality and missing or jumbled audio.

3. Packet loss

Packet loss refers to the loss of data packets during transmission. There are a few different types of packet loss:

  • Completely lost and never reaches the destination
  • Arrived late, therefore discarded
  • Contain errors, therefore discarded
  • High packet loss leads to bad call quality as pieces or chunks of audio are missed or are hard to decipher.

4. Poor internet connection

Since VoIP calls occur over the internet, having a strong internet connection is essential to the proper functioning of your business phone system. If your ISP is optimized merely for surfing the internet and uploading or downloading files, then you won’t have even bandwidth for speedy VoIP connections and transmission of data packets. You can use online speed testing tools to get a good understanding of your internet capabilities such as:’

  • Upload speeds
  • Download speeds
  • Jitter times, etc.

voip quality of service

How is VoIP Quality Measured?

The Mean Opinion Score (MOS) is the leading tool to measure VoIP call quality. MOS measures subjective call quality and its scores range from 1 (bad VoIP quality) to 5 (excellent VoIP quality).

Some standards and metrics to consider when measuring VoIP include:

  • The ITU standards P.861 (PSQM) and P.862 that state how MOS scores should be calculated.
  • The ITU standard P.563 that calculates call quality passively and includes an R factor to estimate a MOS score.
  • PESQ and PAMS methods that need a license from Psytechnics.
  • Cisco IOS that has built-in tools to measure metrics and estimate MOS during test calls.

How Do I Test VoIP Quality?

In order to test VoIP call quality, you will have to monitor network latency, jitter, and packet loss. VoIP quality tests will enable close monitoring of calls. Call details, activity reports, and alerts can help you identify areas that need improvement or solutions.

What is a Good MOS Score?

MOS measures VoIP quality by assessing the user’s opinion of the call’s quality to score it. On a scale of 1 (bad) to 5 (excellent), a good score for VoIP calls falls between 3.5-4.2 range. This is what a MOS chart looks like:

MOS Quality Issue
5 Excellent Perfect quality
4 Good Less perfect; may include some loss of quality
3 Fair Slightly strained quality
2 Poor Strained quality
1 Bad Heavily strained quality

7 Ways to Improve VoIP Call Quality

So, how can you improve VoIP quality, and what are some helpful troubleshooting methods? Here is a list of 7 ways to fix your VoIP call quality:

1. Check your internet speed

The first step to ensuring high VoIP call quality is choosing the right internet service provider. Make sure you have enough bandwidth for VoIP calls and regularly test your internet speed using online testing tools.

2. Check network & equipment configuration

One of the top troubleshooting methods is to check if your network and equipment are properly configured. A network that is not properly configured can negatively affect call quality. This is especially true if you are transmitting voice and data.

3. De-jitter your VoIP

Jitter is often a result of network congestion, packet lags, configuration issues, etc. The best way to combat jitter is to invest in a de-jitter buffer such as a router or Edge device that receives a Real-Time Protocol (RTP).

4. Check your cabling

Most of the current cabling for phone communication and data transmission is a CAT 5 or higher. Ensure your phone system has the right wiring and cabling for its purpose.

5. Choose good handsets

Another quick and easy troubleshooting method is to get new and improved headsets. Low-quality headsets can easily hinder call quality and make simple communication difficult and unclear. Get good headsets for your employees so they have the best tools to work with.

6. Avoid hubs on your local access network (LAN)

A LAN with multiple hubs can result in low call quality. The recommendation is that each phone is individually connecting to the switch.

7. Determine whether “crackling” is because of faulty wiring or hardware problems

Lastly, if you are experiencing “crackling,” it is important to identify where it is coming from so you can fix it appropriately. Are all lines experiencing crackling? Are cords not properly or tightly plugged in? And so on.

Improve VoIP Quality and Enhance Business Communication

One of the top reasons why businesses are switching to Voice Over IP is because issues related to these phone systems are easy to identify and fix. Ready to switch to VoIP for business? Call us today to find out how our VoIP service can benefit your small business!

The Ultimate Guide to VoIP Security & Encryption

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#70911643 ID#27446420

Voice over IP security is something you must pay close attention to. In this detailed guide, we will cover everything that you need to know about voice over IP security and encryption.

Are VoIP Calls Secure?

While voice over IP is fairly secure, there is still a possibility that hackers may target and compromise your VoIP system. To avoid such security breaches, VoIP security should be taken seriously and steps must be taken to ensure a secure VoIP phone system.

The 6 Most Common Vulnerabilities of Your Voice Over IP System

In order to best secure your VoIP numbers against hackers, you must be aware of the different VoIP security vulnerabilities and types of attacks possible. Here are the top Voice over IP security vulnerabilities to be aware of:

1. Default security settings
VoIP credentials need to be configured accurately. Your web phone is essentially a smartphone that has computer-like capabilities. Instead of using default settings and passwords, users should configure secure credentials to avoid vulnerabilities.

2. Using VoIP over WiFi
Using shared WiFi or networks can often cause security breaches. And since VoIP systems need an internet source — mostly WiFi — to work effectively, there is a chance of the security being compromised when using a public or shared WiFi connection instead of a secure office connection.

3. Attacks on the network
Similar to the WiFi being hacked, one’s user network can also be disrupted and breached. There are various types of network attacks. Attacks on one’s business phone network can directly impact their VoIP security.

4. Remote eavesdropping
In most cases, when your system is vulnerable or attacked, hackers have the ability to eavesdrop on confidential and private information. This information can then be used against your company, either via blackmail or by selling it to the competition.

5. Viruses infecting the system
The internet can be easily invaded by viruses and malware. Any internet application and device associated with it is therefore prone to viruses and security breaches. And since VoIP uses the internet, it too remains vulnerable to such attacks.

6. VoIP phishing
Phishing, also referred to as vishing, is a concept similar to catfishing. With VoIP phishing, when a call is made, the caller pretends to be from a credible organization and inquires about private or sensitive information. These callers often perform VoIP phishing by gaining information about you and your company which makes them appear as legitimate and credible. This creates a false sense of security which may result in sensitive information being shared.

How to Recognize a VoIP Attack

So, how do you know if your VoIP phone system has been attacked? Here are a few key indicators of a VoIP security breach:

1. Huge monthly bills
Has your monthly VoIP bill increased dramatically and unexpectedly? If so, there’s a good chance that your VoIP system has been attacked. Hackers are able to make a call’s IP similar to one recognized by your system. This allows them to use your VoIP infrastructure to make multiple calls without being charged.

2. Suspicious call history
Similar to the above issue, if your call history is irregular and doesn’t fit the number of calls your business is making, it is likely that a hacker is using your system to make calls. To combat this, keep tabs on your call history, check it regularly, and make note of unrecognized call patterns and disparities.

3. Redirected internet searches
If a search through your VoIP system has been redirected to an unknown or unwanted page or website, then it is a sign of your internet system being hacked. Always remember to log out of the system when users are done.

Is Voice Over IP More Secure Than PSTN?

VoIP can be more secure than PSTN depending on the measures your business and your VoIP provider take to protect it. This leads us to the next section that details various methods to increase VoIP security for your business phone system.

Are VoIP Calls Secure?

How to Protect Your VoIP System

There are various policies that businesses can implement to have a secure VoIP system. Encrypting voice traffic and running regular security checks are the best ways to protect your VoIP calls. Let’s look at the top best practices for voice over IP security:

12 Best Practices to Secure Your VoIP System

1. Encrypt voice traffic
Voice encryption is of utmost importance. Encrypt voice traffic and other traffic that moves through your VoIP system using encryption techniques.

2. Encrypt WiFi
Besides encrypting your voice traffic, you should also encrypt your WiFi providing it with maximum security from breaches.

3. Use a VPN
A virtual private network or VPN adds an additional layer of security. A VPN protects calls occurring over mobile or wireless networks and is a good solution to keep your system secure for on-site as well as off-site workers.

4. Strong passwords
This goes without saying. Make an effort to understand your security system, change default security settings, use strong passwords, and change passwords regularly.

5. Run regular security checks
Conduct regular security checks to test your system and see how it responds and how your security measures perform. Look for backdoors, vulnerabilities, or traces of past hacks. You can also consider implementing CSPM tools, which provide continuous monitoring of your cloud-based VoIP infrastructure. These tools can help detect misconfigurations or vulnerabilities in real-time, allowing you to address potential threats before they escalate.

6. Enable Network Address Translation (NAT)
Network address translation (NAT) is a router feature. This feature gives your VoIP system and devices associated with it a private IP address that is only visible on your LAN. It, therefore, acts as a wall between your system and the internet, making it difficult for outsiders to view your IP address. If they can’t view the IP address, then they can’t use it to hack your system.

7. Close Port 80 With a Firewall
VoIP devices — especially phones — on a local access network need ports to connect to the internet. A port is an active channel located on a router. Port 80 or the Hypertext Transfer Protocol is a port on the router that has HTTP traffic. HTTP traffic is the kind that is used on most websites. This is why port 80 is prone to easy hacking. Use a firewall to close your port 80 so that hackers can’t use it to access the web interface.

8. Keep systems and software up-to-date
Whether it is the computers’ operating systems or anti-virus software, keeping these systems and software up-to-date is crucial to security and protection. You may even consider using an intrusion prevention system or VoIP firewall to add additional layers of security.

9. Avoid international calling, unless needed
Unless your company works in international business and calling internationally is crucial to its operations, it is a good practice to disable international calling. However, if your business needs to call internationally, then make sure to check call records and history often to ensure there are no irregularities.

10. Consider remote device management
Remote device management enables remote access to a device which can then be wiped if the employee quits or is fired, or if the device is stolen. Whether your business issues laptops or implements a remote device management policy, ensure you activate remote device management on devices used by employees.

11. Educate users about VoIP security
It is important that all users of your VoIP phone system understand how the system works and how to keep it secure. Take time out to educate your employees about VoIP security and best practices.

12. See something, say something
By educating employees about VoIP security, you can train them to observe and notice irregularities or suspicious activity which they can then report to you. Such suspicious activity should then be brought to the notice of your VoIP provider.

Most Common VoIP Encryption Methods

In order to encrypt your VoIP traffic, you need to first understand how VoIP and SIP work together. SIP technology or Session Initiation Protocol in a VoIP phone system begins and ends a call session. SIP vulnerability occurs when a hacker invades the SIP process and uses it to eavesdrop on the call, collect sensitive information, and more. To secure your VoIP system, you must first secure your SIP transmission. Here are some VoIP encryption methods to consider:

  • Transport Layer Security (TLS)

Typically, this type of security is used to encrypt a VoIP SIP system when sessions begin and end. TLS keeps your VoIP secure by authenticating a security certificate and encrypting the information transmitted between two or more parties.

  • Secure Real-Time Transport Protocol (SRTP)

Typically, this type of security is used for high bandwidth VoIP usage. For example, you can use SRTP to secure voice calls and avoid bad or low call quality. SRTP protects voice data and information during the call by encrypting the call and adding message authentication within the channel.

  • Physical Protection

Lastly, you want to protect your company’s data from unhappy employees and other users who may have physical access to your VoIP system and hardware. The best way to avoid privacy and security breaches, such as the ones mentioned above, is to limit access to your system and enable remote device management.

Learn More About How to Secure Your VoIP System

Enabling VoIP security is essential to ensuring high-quality and fraud-free voice calling. This will help you offer secure services to your clients and keep their data safe. And doing so goes a long way in building strong customer relationships and credibility. Learn more about United World Telecom’s VoIP systems for business by speaking with our experts today!

Best Hong Kong Virtual Number Providers [2025]

Posted on by Nadine Sampson

Source: DepositPhotos.com - Lic#41656953 ID#27446420

Need Hong Kong virtual phone number to support your business plans to expand to Hong Kong? We’ve got you covered. Here are the top Hong Kong virtual phone number providers along with information about the types of numbers, their costs, and included features.

Types of Hong Kong Virtual Phone Numbers

Before discussing Hong Kong virtual phone number providers, let’s look at the different types of Hong Kong virtual numbers.

Toll free numbers:
Hong Kong toll free numbers are business phone numbers that do not charge the callers. Therefore, when people call toll free numbers, they incur no charges. Instead, the receiver is charged.

National numbers:
Hong Kong national numbers are phone numbers that are charged normal local calling rates and are accessible from anywhere within the country.

Geographic numbers:
Geographic numbers are phone numbers with local Hong Kong area codes that are charged local calling rates. These appear as standard in-country phone numbers and have no geographic dialing restrictions.

Now that we have listed the different types of Hong Kong virtual numbers available, let’s look at the top providers and what they offer.

Top Hong Kong Virtual Number Providers in 2025

There are countless virtual numbers providers that exist today. These are the top 5 virtual number providers in Hong Kong, according to extensive research by our team.

1. United World Telecom

United World Telecom is a leading provider of virtual communication features and tools since 1996. The telecom company provides business phone numbers (toll free, local, international, and more) as well as IP telephony services.

Virtual number plans: United World Telecom’s Hong Kong virtual phone number plans range from $17.95/month (HK$139.12) to $348.95/month (HK$2704.46).

Features included:

  • Hosted call recording software
  • Outbound calling (dynamic caller ID)
  • Extensions for different departments
  • DID numbers for individuals and teams
  • Cloud IVR
  • Call forwarding options
  • Call transfer
  • Voicemail and voicemail transcription

2. Global Call Forwarding

Since 2007, Global Call Forwarding offers business communication solutions to businesses all over the world. These solutions include business phone numbers, VoIP technology, SIP trunking, and more.

Virtual number plans: Global Call Forwarding’s Hong Kong virtual phone numbers start at $17.95/month (HK$139.12) to $348.95/month (HK$2704.46).

Features included:

  • Hosted call recording software
  • Unlimited extensions
  • Advanced cloud IVR
  • Call forwarding options
  • Voicemail to email
  • Voicemail transcription
  • Outbound calling
  • Call transfer

3. China Mobile Hong Kong Company (CMHK)

CMHK is a subsidiary of China Mobile and is one of Hong Kong’s biggest telecom companies.

Virtual number plans: CMHK’s Hong Kong phone numbers range from HK$28/month ($3.61) to HK$296/month ($38.19).

Features included:

  • 5G network
  • High-quality data
  • Unlimited calls
  • International calling

4. HKT

HKT is a Hong Kong telecom provider offering fixed-line, broadband internet, IP telephony services for small businesses and enterprises.

Virtual number plans: HKT’s business phone number plan includes:

  • Monthly charge — HK$189.90
  • Installation charge — HK$475
  • The DID number plans include:
  • Tone DID line monthly charge — $281/line
  • Pulse DID line monthly charge — $344/line
  • Installation — $475/line, plus additional charges

Features included:

  • Voice and unified communications
  • IP telephony
  • Video intelligence
  • Cloud services
  • Caller display
  • Call transfer

5. 3 Hong Kong

3 Hong Kong is a leading mobile service provider in Hong Kong. They offer voice, roaming, 5G, LTE, and more.

Virtual number plans: The lowest plan starts at HK$188 /month. Within this plan, you get a Hong Kong virtual number, data, and unlimited local voice calling.

Features included:

  • Roaming service
  • IDD service
  • Data Top-up

Get Hong Kong Virtual Numbers Today

Here at United World Telecom, we can help you get Hong Kong virtual numbers for business with quick installation and fast activation. Sign up on our website today or call us to get started!

Top Mexico Virtual Phone Number Providers in 2025

Posted on by Beny Mouen

Source: DepositPhotos.com - Lic#50381597 ID#27446420

Need Mexico virtual phone numbers to support your business plans to expand to Mexico? We’ve got you covered. Here are the top Mexico virtual phone number providers along with information about the types of numbers, their costs, and included features.

Types of Mexico Virtual Phone Numbers

Before we discuss different Mexico virtual phone number providers, let’s look at the different types of Mexico phone numbers.

Toll free numbers:
Toll free Mexico phone numbers are business numbers that are free for callers. The receiver (the business) is charged instead of the caller. Callers from within Mexico can call a business with a Mexico toll free number for free.

Geographic numbers:
Mexico geographic numbers, on the other hand, have specific area codes for different regions — such as Chihuahua, Guadalajara, Mexico City, etc. — spread across the country. These numbers are assigned to different cities. Calls made to these numbers incur local calling fees.

Now, let’s look at the top Mexico virtual phone number providers and what they offer.

Top Mexico Virtual Number Providers

These are the best providers of virtual Mexico numbers in 2025.

1. United World Telecom

United World Telecom has been in the telecommunications industry since 1996. The company offers virtual business numbers and international call forwarding for more than 160 countries across the world.

Virtual number plans: United World Telecom’s Mexico virtual phone number plans range from $12.95/month ($287.09 pesos) to $158.95/month ($3,523.78 pesos).

Features included:

  • Hosted call recording software
  • Outbound calling (dynamic caller ID)
  • Extensions for different departments
  • DID numbers for individuals and teams
  • IVR
  • Call forwarding options
  • Call transfer
  • Voicemail and SMS to email

2. Global Call Forwarding

Global Call Forwarding was launched in 2007 and has grown to become a leading supplier of business numbers for more than 160 countries around the world. From Global Call Forwarding, you can get local numbers, toll free numbers, international numbers, IP telephony, and more.

Virtual number plans: Global Call Forwarding’s Mexico virtual phone numbers start at $12.95/month ($287.09 pesos) and go up to $158.95/month ($3,523.78 pesos).

Features included:

  • Hosted call recording
  • Unlimited extensions
  • Advanced cloud IVR
  • Call forwarding & routing options
  • Voicemail to email
  • SMS to email
  • Outbound calling (dynamic caller ID)
  • Call transfer

3. Telcel (América Móvil)

América Móvil, a division of Telcel, is a telecom company in Mexico. They offer fixed voice, data, business communication solutions, and more.

Virtual number plans: Telcel’s Mexico virtual numbers start at $8.98/month ($199 pesos) and go up to $58/month ($1,299 pesos).

Features included:

  • SMS
  • Social media: Facebook, WhatsApp, Twitter
  • Anti-fraud policy

4. Movistar (Telefonica)

Movistar (Telefonica) is a Mexican telecom company offering communication solutions for personal and business use. They offer IP telephony with voice, data, and video services.

Virtual number plans: Movistar’s virtual numbers for Mexico range from $10.78/month ($239 pesos) and go up to $25.67/month ($569 pesos).

Features included:

  • Unlimited calls & SMS
  • International roaming
  • Social media:
  • Instagram
  • Snapchat
  • WhatsApp
  • Facebook
  • Twitter
  • Uber

5. AT&T Mexico

AT&T Mexico is a subsidiary of AT&T for Mexico. The company offers phone solutions for personal and business use with voice, video, SMS, MMS, and email services.

Virtual number plans: AT&T Mexico’s phone numbers for business range from $10.78/month ($239 pesos) and go up to $58.59/month ($1,299 pesos).

Features included:

  • Unlimited social networks
  • Minutes and SMS included
  • 1.5GB – 18GB internet

Get Mexico Virtual Numbers Today

Here at United World Telecom, we can help you get Mexico virtual phone numbers for business with quick installation and fast activation. Sign up on our website today or call us to get started!

What is a PBX Phone System?

Posted on by Beny Mouen

Source: DepositPhotos.com - Lic#79560792 ID#27446420

Looking for an upgrade for your business phone system? One that reduces calling costs but enables better and reliable connection? A private branch exchange or PBX system works alongside your current telephone network. However, it has the potential to give you access to high-quality voice and video communication. In this post, we explain what a PBX phone system is and how it can benefit your business.

Private Branch Exchange (PBX): Definition & Guide

A private branch exchange is a telephony solution that enables communication between users of a private network. A PBX system works with your business’ telephone network and handles forwarding and routing features for calls. Companies use private branch exchange systems to reduce monthly phone bills as it operates internally and uses fewer phone lines.

Most PBX providers will offer you communication features along with the system. These features include voicemail, cloud IVR, custom messages, call transfer, and extensions.

Before these systems worked only through plain old telephone service lines. However, now, you can connect your PBX with VoIP technology, also called IP PBX. Voice over IP technology uses the internet instead of analog phone lines to make and answer calls. Both of these systems together will give you the ability to use SIP trunking as a feature that offers voice and video calling at inexpensive rates.

Setting up a private branch exchange system, however, needs expertise. To install PBX for your office, you will need specific hardware, physical space, and an IT team for maintenance. Costs for these can increase quickly. Thankfully, cloud PBX functions as a cost-effective solution.

4 Reasons for Businesses to Use a PBX System

So, why should your business consider getting a private branch exchange phone system? There are many benefits to using a PBX system, which include:

  1. Running a call center: PBX systems can hold inbound and outbound calls in a queue and transfer them to the right department when the time comes.
  2. Connecting multiple locations: a PBX system can route users to employees, agents, or departments in another office location, enabling team collaboration.
  3. Transferring calls through extensions: calls can be transferred quickly and with ease, without the worry of calls being dropped.
  4. Custom call management: Handle and route calls according to your needs and desires by setting rules within the system.

With advancements in telecommunications, there are a few different private branch exchange systems to choose from. The most common are hosted/cloud and on-premise/IP PBX. Let’s delve into these types first.

Understanding the Difference Between PBX, EPABX, and IP PBX

There are many terms for PBX going around: PBX, IP PBX, PMBX, PABX, EPABX, to name a few. And it is not always clear what each of these terms means or which type of phone system is right for your business. Let’s try to break this down so you can make a more informed decision when it comes to your business PBX system.

What is EPABX?

Electronic Private Automatic Branch Exchange — also known as PABX and EPABX — is a PBX system or private telephone network used for internal and external business communication. Employees share limited resources and use a single phone line for business-related communication. This helps reduce phone system expenses.

The main difference between PBX and EPABX systems lies in who operates the system. PBX systems used to be (and in some cases, still are) human-operated or manual systems and are also known as PBMX.

PABX systems, on the other hand, use computers to automate the switching process within the system, also known as Private Automatic Branch Exchange. EPABX systems don’t need an operator and instead use a computer to manage and transfer calls effectively.

pbx flow chart

IP PBX: What is it and How Does it Work?

IP PBX takes the private branch exchange system to the next level by using VoIP technology and cloud communications. IP PBX phone systems use VoIP technology to transfer or direct calls from one end to another by converting analog voice signals into digital signals. The VoIP provider manages the initiation (beginning) and termination (end) of each call.

IP PBX uses SIP technology, the standard for VoIP phone systems. Because of this, your business can make use of SIP trunking to utilize multiple voice channels or SIP channels without purchasing separate lines. And since SIP trunks are location-agnostic and highly scalable, you can set up or move offices or work remotely, as and when needed within minutes.

With IP PBX, you can expect:

  1. Low communication costs — This PBX system is inexpensive compared to analog alternatives. You can choose between different plans (metered and unmetered) of SIP trunking services to find one that works for your business needs.
  2. High scalability — Add/remove users and lines as needed without having to change your system or plan.
  3. Low equipment costs — Use your existing hardware and equipment. No need to teach or train employees in using new systems.
  4. Cloud reliability — By using a cloud-based system, when your PBX system fail, the cloud system’s settings will automatically route calls to predetermined locations or lines to ensure uninterrupted service.

On-Premise vs Cloud PBX

There are two different types of private branch exchange systems: Cloud PBX and On-Premise PBX. And choosing between these two phone systems depends on a few factors:

  • What do you need from your phone system?
  • Do you want to connect multiple office locations through the system?
  • What communication features do you need?
  • What is your budget?
  • Do you have or need to hire an IT team?

The answers to these questions can help you determine which PBX phone system is right for you.

On-Premise Private Branch Exchange System

An IP or on-premise PBX system refers to a system that is installed within the office, is IP-ready, and is handled and maintained by you. You will need an experienced IT team to handle such a system. If you want a system that you can control and manage and you have the budget for it, then an on-premise system may be your solution.

You can even choose to combine your PBX with VoIP tech and run an IP-PBX system instead. This way you can make and receive calls through the internet instead of using analog phone lines. Doing so results in better phone quality and access to VoIP features such as call forwarding, transfer, etc.

Cloud PBX System

A cloud PBX is what it sounds like: a PBX system that works over the cloud. This means that it does not need a physical space in your office. Other terms for cloud PBX include hosted or virtual PBX systems. A hosted or cloud PBX system works similarly to an on-premise system, except that it is operated by your provider.

Therefore, you do not need to worry about installation and maintenance costs or even hiring an IT team to manage the system. In fact, you simply sign up for the service, complete the minor set-up, and start using it.  They take care of the system and all you need to do is use it. One factor to note is that your business will be reliant on your provider and won’t have as much control as with an on-premise system.

With hosted private branch exchange, calls made are routed to the provider and then the destination. Cloud PBX systems are VoIP-based systems that help you take advantage of cloud communication features such as call forwarding, recording, IVR systems, outbound calling, advanced routing, and more.

Choosing Between Cloud PBX vs On-Premise PBX

So, what are the main differences between these 2 types of private branch exchange phone systems?

On-Premise Cloud
Customizable Customizable
Operated on-site by you Hosted by your provider
May use VoIP tech Uses VoIP tech; Needs a broadband connection
Low monthly costs; High upfront costs Low monthly costs; No upfront costs
Controlled and managed fully by you Little to no control over how it operates
Limited calling features Variety of calling features
Physical space required; closet or room No physical space required
Installation and regular maintenance required No installation or maintenance needed
Costly maintenance No maintenance costs
Experienced IT team needed No professional IT experience needed
Limited scalability On-demand scalability
Can handle SIP trunking for high-definition voice and video calling Can handle SIP trunking for high-definition voice and video calling

The bottom line is that if you want a system that is wholly controlled and managed by your in-house IT team then an IP-PBX is the choice for you. However, if you don’t want to worry about the hassle of running and maintaining your phone system, then go with the cloud.

Get a PBX System for Your Business

Here at United World Telecom, we can help get you set up with a private branch exchange system that makes call management simple and efficient. You can sign up on our website or speak with our experts to learn more! Call us at 1 (877) 898 8646 to see how we can assist your specific business.

Best Japan Virtual Number Providers in 2025

Posted on by Beny Mouen

Source: DepositPhotos.com - Lic#76709093 ID#27446420

Need Japan virtual numbers to support your business plans to expand to Japan? We’ve got you covered. Here are the top Japan virtual phone number providers along with information about the types of numbers, their costs, and included features.

Types of Japan Virtual Numbers

Before we discuss different Japan virtual number providers, we first need to look at the different types of Japan virtual numbers that exist.

Toll free numbers:
Japan toll free numbers are business numbers that offer free calling to customers. Callers can call these numbers from within Japan for free.

National numbers:
Japan national numbers are business numbers that can be dialed from within Japan and from other countries.

Geographic numbers:
Local Japan numbers are assigned to certain areas within the country and have distinct area codes. Callers are charged regular local calling fees for these numbers.

Best Japan Virtual Phone Number Providers

Now that we have listed the different types of Japan virtual numbers available, let’s look at the top Japan virtual phone number providers and what they offer.

USD to Yen conversion rates are accurate as of January 11th, 2025.

 

1. United World Telecom

Since 1996, United World Telecom has been providing virtual communication tools such as business phone numbers and call forwarding to businesses around the world. United World Telecom provides:

Virtual number plans: United World Telecom’s Japan virtual number plans range from $17.95/month (¥2,608.03) and to $348.95/month (¥50,512.26).

Features included:

2. Global Call Forwarding

Global Call Forwarding was launched in 2007 to provide easy and convenient communication tools to companies the world over. The telecom company currently offers business toll free and local numbers from over 160 countries. Global Call Forwarding offers

  • Mobile-accessible toll free numbers
  • Geographic Japanese phone numbers
  • Non-geographic Japanese phone numbers
  • Universal toll free numbers (UIFN)

Virtual number plans: Global Call Forwarding’s Japan virtual business number plans start at $17.95/month (¥2,608.03) and go up to $348.95/month (¥50,512.26).

Features included:

  • Unlimited extensions
  • IVR technology
  • Time of day routing
  • Select country forwarding
  • Simultaneous ringing
  • Hosted call recording
  • Voicemail transcription
  • Outbound calling

3. KDDI

Japanese telecom operator KDDI has been supplying Japan with telecom solutions since 2000. They provide local and long-distance voice connections and IP telephony.

Virtual number plans: KDDI’s Japan phone plans include

  • Registration fee ¥2,000 ($)
  • Dial-in registration fee ¥1,000 ($)
  • Business Call Direct fee ¥10,000 ($)
  • Basic monthly fee ¥600 ($)
  • Plus equipment rental costs and additional calling charges

Features included:

  • Dial-in services
  • Call rejection
  • International calling

4. NTT DoCoMo

Nippon Telegraph and Telephone Corporation (NTT) DoCoMo is a Japanese telecommunications company offering voice communication tools to users in Japan.

Virtual number plans: DoCoMo’s phone plans include

  • An initial cost of ¥1,000 ($6.88) – ¥2,000 ($13.77)
  • Monthly cost of ¥900 ($6.19) – ¥5,000 ($34.42)

5. SoftBank

Among other things, SoftBank offers broadband, fixed-line telecom, and internet services. You can get different phone plans for personal and business use.

Virtual number plans: SoftBank’s Japan business phone plans range from ¥400/contract line ($2.75) to ¥1,400/contract line ($9.64). VoIP gateway’s monthly charge ranges from ¥500/equipment ($3.44) to ¥5,000/equipment ($34.42).

Get Japan Virtual Numbers Today!

We at United World Telecom can help you get Japan virtual numbers for your business with quick installation and fast activation. Sign up on our website today or call us to get started!

Top Germany Virtual Phone Number Providers in 2025

Posted on by Luke Genoyer

Source: DepositPhotos.com - O#:40115607 ID#27446420

Need Germany virtual numbers to support your business plans to expand to Germany? We’ve got you covered. Here are the top Germany virtual phone number providers along with information about the types of numbers, their costs, and included features.

Types of Germany Virtual Numbers

Before we discuss different Germany virtual phone number providers, we first need to look at the different types of Germany virtual numbers available.

Toll free numbers:
Germany toll free numbers are business numbers that are free for callers. Calls from within Germany incur no charges. Instead, the receiver (that is the business) is charged for these calls.

National numbers:
Germany national numbers are accessible from anywhere within the country and are charged local calling fees.

Geographic numbers:
Local Germany numbers are numbers assigned to specific area codes within the country. For example, you can call Germany geographic numbers for Berlin, Cochem, Cologne, Düsseldorf, Frankfurt, and more. Calls made to these numbers are charged local calling rates.

Top Germany Virtual Phone Number Providers

Now that we have listed the different types of Germany virtual numbers available, let’s look at the top Germany virtual phone number providers and what they offer.

1. United World Telecom

Since 1996, United World Telecom has been offering virtual phone numbers and international call forwarding for businesses across the globe.

Types of virtual numbers offered: United World Telecom provides:

  • Germany toll free numbers as well as mobile-accessible numbers
  • Germany geographic numbers
  • Germany national numbers (32)
  • Universal toll free numbers (UIFN)

Virtual number plans: United World Telecom’s Germany virtual number plans range from $12.95/month (€11.02) and to $608.95/month (€518.10).

Features included:

  • Hosted call recording software
  • Cloud IVR
  • Outbound calling (customizable caller ID)
  • Extensions and DID numbers for different departments and teams
  • Call forwarding
  • Call routing
  • Voicemail and SMS to email, and more

2. Global Call Forwarding

Launched in 2007, Global Call Forwarding has become a reliable outlet for business phone numbers and virtual communication features to enable easy international communication.

Types of virtual numbers offered: Global Call Forwarding offers:

  • Germany toll free numbers as well as mobile-accessible numbers
  • Germany geographic numbers
  • Germany national numbers (32)
  • Universal toll free numbers (UIFN)

Virtual number plans: Global Call Forwarding’s Germany virtual business number plans start at $12.95/month (€11.02) and go up to $628.95/month (€518.10).

Features included:

  • Hosted call recording software
  • Unlimited extensions
  • Advanced cloud IVR
  • Call forwarding options:
    • Time of day routing
    • Select country forwarding
    • Failover forwarding
    • Sequential forwarding
    • Simultaneous ringing
  • Voicemail to email
  • SMS to email
  • Outbound calling
  • Call transfer

3. Telekom

Telekom was formed in 1995 and has since been offering telephone solutions across Germany such as fixed network, mobile, and internet services.

Types of virtual numbers offered: Telekom offers German business phone numbers for landline and mobile networks.

Virtual number plans: Telekom offers different virtual phone numbers plans ranging from $29.30 (€24.95) to $64.53 (€54.95).

Features included:

  • Multiple numbers
  • Multiple channels (language channels included)
  • Call forwarding
  • Call waiting
  • Voicemail, and more

4. Vodafone

Vodafone Germany was founded in 1990 and since then has been providing communication solutions to personal and business users in Germany.

Types of virtual numbers offered:

  • Business phone numbers
  • Landline and mobile numbers

Virtual number plans: Vodafone’s Germany virtual business number plans range from $26.89/month (€22.90) to $281.35/month (€239.60), depending on the number of users needed.

Features included:

  • Multiple voice channels
  • Up to 10 blocks of phone numbers at one location
  • IP connection

5. O2 (Telefonica)

Since 1995, O2 (Telefonica) has supplied Germany with broadband, landline, and mobile telecommunications.

Types of virtual numbers offered: O2 (Telefonica) offers:

  • 0800 toll free numbers
  • 0180 numbers
  • Local phone numbers

Virtual number plans: O2 (Telefonica) voice connection plans range from €40/month to €160/month, depending on the number of voice channels you need.

Features included:

  • Voice connections
  • SIP telephony
  • Easy extension management
  • Call management features
  • Conference calls

Get Germany Virtual Numbers Today

Here at United World Telecom, we can help you get Germany virtual numbers for business with quick installation and fast activation. Sign up on our website today or call us to get started.

ITFS Explained: What is International Toll Free Service?

Posted on by Chase Rogers

Source: DepositPhotos.com - Lic#30424889 ID#27446420

Need an improved and reliable business phone system? Have you considered an international toll free service to attract customers from all over the world? Such a service can help you establish communication overseas while having calls routed to your main office or smartphone, anywhere in the world. Here is an in-depth guide to international toll free service (ITFS), its benefits, and why you should consider one for your business.

What is International Toll Free Service (ITFS)?

An international toll free service (ITFS) refers to a toll free service that makes international calling possible and easy on the budget. With such a service, you can get international toll free numbers (ITFN) for different countries across the globe. Customers from within those countries can call your ITFN for free while incoming calls route to a number or line of your choice, anywhere in the world and on any device.

This is the main reason why most modern and international businesses are using an ITFS provider to establish a strong international presence. International calling can be expensive, which is why new and small businesses stick to local clientele only. However, with ITFNs, even a small business can go global without incurring a tremendous increase in their expenses.

Try international toll free services risk free

Reasons to Consider an International Toll Free Service

So, why should your business consider subscribing to an international toll free service? Here are a few top reasons.

1. Expand to New Global Markets
An ITFN helps you test out and enter new markets spread across the world. Think your service will do well in Mexico but are not sure? Get a Mexico toll free number and conduct market research. Run small-scale campaigns or surveys and study how potential customers respond to your product. Then, you can decide whether to further invest in this country or try a different one.

2. Extend Sales Operations to New Countries
Once you are sure you want to extend operations to a new market, you can start small. With ITFNs, you do not need to immediately open field offices to offer sales and customer support services. Start by getting a toll free number and creating a local virtual presence. All incoming calls will route to your original office, wherever it is located. Later, as your business grows in that country or region, you can run a small office with remote and local employees.

3. Offer International Customer Support
An international toll free service will let you provide international customer support to all clients located across the world. You can have calls sent to your main office, home office, or remote agents spread the world over. This way, you can offer support during different time zones and in different languages as well. Customers who can quickly connect with a business at a time convenient to them will remain more loyal.

4. Build a Reputation as an International Business
Use an international toll free number to generate sales and provide support across the world. And by doing so, you can establish your business as an international one. This will only help increase brand visibility and awareness, all of which are important to keep sales growing.

5. Increase Credibility and Reliability
For years toll free numbers have been associated with well-established and large corporations. Getting an international toll free service can help you develop a credible reputation in more than one country. By remaining accessible and easily reachable, you become a business that is reliable and trustworthy. Your customers know that they can reach you quickly no matter what and that will make them want to continue doing business with you.

6. Offer 24/7 Multichannel Customer Service
An ITFS provider like United World Telecom does not only offer a reliable toll free service but also gives you access to communication features that will boost sales and customer service. You can offer 24/7 customer service by:

  • Using our IVR technology to provide quick answers or troubleshooting solutions
  • Forwarding calls to multiple locations simultaneously or during specific hours
  • Offering support in local languages and time zones
  • Using voicemail and SMS services
  • Using our CallMe Click feature that lets web visitors put in their contact information to receive a call back from your business immediately, and more

Being able to provide customer support around the clock goes a long way in retaining valuable clientele.

7. Be Flexible and Mobile
Lastly, your business can remain flexible and portable. Take your business with you wherever you go, set-up offices in different locations, and offer remote-working opportunities. Remote working has become increasingly favorable and being able to offer this option to employees can positively impact productivity.

What is ITFS

Choosing an ITFS Provider

Think an international toll free service can boost your international sales? The next step is to find the right ITFS provider. Here are a few factors you must consider when looking for the right provider.

1. Reliable Service
How long have they been in business and what are current customers saying about their services? Looking up the company’s history and customer reviews can be helpful in determining how reliable their service is.

2. Wide Range of Plans
Do they offer you different business plans? Is there any flexibility or are there only long-term contracts that are hard to get out of? This is important to consider as subscribers sometimes want to change plans because the process is not working out. If your provider has a strict long-term contract policy or high cancellation fees, then you may want to find a different one.

3. Variety of Communication Features Included
Besides forwarding calls from international clientele to your desired phone, you can also take advantage of enhanced business communication features. For instance, United World Telecom offers the following features with our virtual phone number plans:

When looking for your new international toll free service provider, ensure they have features that you need to build the right business phone system.

4. Easy Access to Customer Support
Finally, you should be able to reach your provider easily and 24/7; whether it is by phone, email, or chat. United World Telecom, for instance, offers 24/7 customer support via phone, email, live chat, and support tickets.

Is ITFS Right for You?

If global expansion is on your business to-do list, then an international toll free service is highly recommended. This service will make creating long-distance business connections easier and less expensive. Speak with our global specialists today to see how we can help you!

5 Benefits of International Toll Free Numbers

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#39995299 ID#27446420

Are international toll free numbers worth it? What benefits can they bring to your business? In this post, we will explain the top 5 benefits of an international toll free number and how ITFN can improve your company’s sales and customer support efforts.

Why Your Business Needs International Toll Free Numbers

An international toll free number is a phone number that can be dialed for free from within their designated country. These calls are then forwarded to another country where the business is located. You can make and answer calls for this number from any location and any device.

For example, a business located in the United States can get toll free numbers for different countries such as UK toll free numbers or Singapore toll free numbers. Callers from within the UK or Singapore can call this toll free number for free. And incoming calls are routed to the business’ office in the US or your smartphone or home office.

Getting an ITFN can greatly boost your international communications and present you with multiple opportunities for growth and expansion. Here are 5 benefits of international toll free numbers.

Related: What is an International Toll Free Number?

1. Global Expansion

With ITFNs, you can expand internationally to many of the world’s 195 countries. Whether you want to target Asia, the MENA region, the UK, or the Australian continent, you can create a local presence in any of these countries with the help of international toll free numbers.

According to Velocity Global, about 53% of businesses are pursuing global expansion upon receiving investments in 2020. Industries that are entering local markets and making waves are Tech, SaaS, Big Data, and Agtech industries. And the main reason why these businesses look for new markets is to expand their customer base and develop better efficiencies.

2. Reduce Operating Costs

With international numbers, as a business manager or owner, you may even consider outsourcing certain tasks to lower-wage countries. Most businesses outsource customer support, telemarketing and sales needs, IT support, troubleshooting, and more.

Outsourcing is becoming more common thanks to cloud technology. In fact, about 93% of organizations consider or adopt cloud technology to improve outsourcing. In fact, a third of all organizations claimed they were willing to increase operating costs for access to the cloud.

You can get services from these areas without opening field offices in the vicinity. This way, you can reduce operating costs while keeping your business afloat.

3. Branding & Credibility

With international toll free numbers, you can easily and quickly set up global communication and marketing. You can communicate to customers in other countries that your company is large and well-established. Market your business as a global one that offers quick and reliable service. All of this can greatly impact the way potential customers see and interact with your business, increasing sales and growth.

4. Increase Customer Satisfaction

An important aspect of running any type of business is offering excellent customer service that will result in high customer satisfaction rates. With toll free numbers, you can provide a toll free hotline for sales or customer support that customers can call for free from different parts of the world. You may also set-up 24/7 customer support by forwarding calls to offices in different time zones. These tactics can help you offer better service, become more accessible to your customers, and thereby improve customer satisfaction.

5. Measure & Improve Performance

Lastly, you can use phone call tracking to analyze global marketing and sales campaigns. You can purchase multiple ITFNs and track incoming calls from target areas. Where and how are customers interacting with your brand? Which geographic location or demographic group is responding better to your product? Where are sales failing and why? These are a few parameters you can use to improve performance and achieve desired results.

Where Can I Get International Toll Free Numbers?

United World Telecom is a trusted provider of international toll free numbers. We offer numbers from more than 160 countries across the globe. Our international toll free numbers ensure that you receive calls while maintaining call quality and reducing international calling rates. Sign up for a new number today on our homepage or call us to learn more!

Guide to Local Phone Numbers

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#12741170 #27446420

As a business, you want to remain reachable and accessible at all times. Customers need to know you are close by and can be contacted easily. And one way to achieve such a local presence in various areas is through virtual local phone numbers.

What are Local Phone Numbers?

Local numbers are virtual phone numbers attached or assigned to specific areas or regions. They have area codes to indicate which city, state, or region is being called. For example, the United States has area codes for almost every state and city across the country. Some states or cities may even have multiple area codes.

Calls made to local numbers are charged local calling rates as opposed to long-distance rates. For this reason, local phone numbers make for a good regional contact number. With multiple local numbers, you can establish a virtual presence in different areas and offer customer service to customers residing in these areas. Interested individuals can contact you without worrying about high calling charges. And the best part, you do not need to move or relocate to use these numbers.

Benefits of Getting Local Business Numbers

Local business numbers from a virtual phone service provider like United World Telecom come with various advantages and perks such as enabling you to:

  • Create a local presence in multiple countries, states, and cities across the world.
  • Choose local numbers from more than 160 countries world over.
  • Encourage interested prospects to contact your business from wherever they are located.
  • Forward incoming calls to any number or line you want.
  • Display a custom local caller ID when contacting clients in different regions or states.
  • Add DID numbers for each department, team, employee, branch, etc.
  • Expand globally without needing to relocate or open physical offices.

Additionally, you can make use of virtual communication features and tools that increase productivity and efficiency such as:

  • Call forwarding
  • Call recording
  • Interactive voice response system
  • Extensions or DID numbers for different departments
  • Outbound calling with customizable caller ID
  • SMS forwarding, and more

Local vs Toll Free Numbers

When choosing a business number, most choose a local or toll free number. How do you decide which is better for your business? You can get bulk numbers for different parts of the country. If you are trying to create a stable and reliable local presence or seem closer to your customers, then local numbers are the way to go. Toll free numbers provide a free calling option but they do make your company seem more distant compared to local numbers.

How to Get a Local Number?

Before you purchase local phone numbers, you first need to decide which areas or regions you want to target or expand services. Once you decide that, find a provider that offers you the coverage and numbers you need.

You can buy a local number from United World Telecom by simply signing up on our homepage. We offer virtual phone numbers for over 160 countries across the globe. Choose the country and area code you want, add premium services such as call recording and outbound calling, and complete your purchase.

Now prospects can connect with your business through local calls. And when you place calls, you can choose which caller ID to display.

Ready to Purchase a New Business Number?

We at United World Telecom can help you expand and cover the areas and markets most useful for your company. Sign up for local numbers on our homepage or call us at 1 (877) 898 8646 to learn more!

8 Proven Ways to Get B2B Customers in 2025

Posted on by Beny Mouen

Source: DepositPhotos.com - Lic#71168237 ID#27446420

Looking for refreshing ways to get B2B customers in 2025? Here we detail 8 ways and methods you can use to increase brand awareness and gain new customers.

Want to Know How to Get B2B Customers in 2025? Try These Tips!

In 2025, getting new business leads during a pandemic may seem like a challenge. However, don’t let that discourage you. Continue to make the right business moves and you will be able to acquire solid leads that will result in reliable relations. Try these 8 ways to get B2B customers:

Get B2B Customers with Marketing

Marketing continues to be an important avenue for gaining B2B clients. The more clients learn or hear about your products and services, the more likely they are to do business with you. After all, no one wants to do business with or invest in an unheard-of brand. So, what are some marketing tools you can use?

1. Customer pools and networks
One way to gain new clients and contacts is to build reliable networks with businesses similar to yours. Business networking refers to creating valuable relationships with business contacts and prospects. This can be done through small business exhibitions, networking sites such as LinkedIn, conferences, and so on.

2. Referrals
Once you’ve entered the relevant business networks, the next step is to use business referrals from someone within the network to recommend and/or review your service. Referrals happen organically in conversation or are a result of specific marketing strategies. The most effective way to get referrals is to identify important business influencers, build strong relationships, and request a referral. Another interesting way of generating referral traffic is through Q&A and educational websites that seek to educate and assist users while recommending your services.

3. Search engine optimization (SEO)
SEO has grown increasingly important in this day and age. Search engine optimization refers to optimizing your website to help it rank better in search engine results for relevant keywords. The higher your website ranks, the more visibility and credibility it acquires. Common SEO strategies include:

  • Keyword optimization
  • Writing quality and informative content
  • Writing original content
  • Building relevant links
  • Entering your company in online business directories such as Google My Business, LinkedIn, Bing, etc.

4. Email marketing
Another common digital marketing tool, email marketing, has been used for years and continues to prove effective. Based on your market research and network connections, you can send out customized emails informing clients of your products and services and offering “limited-time-only” discounts that encourage them to take action. Personalized emails — that is content that is relevant to the recipient — are 75% more likely to be opened.

5. Social media advertising
Social media marketing is another essential and successful digital marketing tool. Social media allows for a more specific and targeted approach. It is a live platform where your company can engage actively with customers. You can use your social media platforms not only for advertising but for educating potential clients of your products/services, discounts, customer reviews, etc.

Social media advertising includes placing targeted ads based on demographics such as location, gender, and interests. This can easily be done on common platforms like Facebook, Instagram, and Twitter. As most individuals are on at least one of the three platforms a few times per day, this is a successful way of targeting your ideal clientele.

6. Paid advertising
Lastly, paid advertising such as using Google Ads is a good way to get on target customers’ radar. You can create ads by including relevant keywords and your ideal customer profile. Customers looking for keywords or services similar to yours will come across your Google ad. Good and relevant ad copy can help you acquire customers that come under your ideal audience.

Another online advertising tool is pay-per-call marketing. This mobile-friendly type of ad allows you to include a call now button on your website. This way mobile users that come across your ad while searching for similar services can click the call button and instantly place a call to your business.

Get B2B Customers Through Sales

The next method of gaining new B2B customers is through sales tactics. Sales include inbound and outbound calls where your business interacts directly with prospects and attempts to sell successfully.

7. Inbound sales
Inbound sales are sales made to prospects that have already interacted with your business or made a purchase. This includes upselling or cross-selling to existing customers. Or, reaching out to prospects who demonstrated interest in your service via contact forms, query emails, or phone calls. Here are some inbound sales tactics to get B2B customers:

  • Inside sales
  • Upselling and cross-selling to existing customers
  • Contact forms
  • Lead follow-ups

8. Outbound calling
Outbound calling refers to a business connecting with potential prospects, informing them of the brand and its products, and making a sales pitch. This includes cold and warm calling to a predetermined list of potential customers developed through extensive market research. Or, reaching out to past customers that canceled or abandoned their interest. Some outbound calling strategies include:

  1. Cold-calling and prospecting
  2. Warm-calling
  3. Follow-up with past leads that did not convert
  4. Connecting with customers that canceled their service
  5. Reaching out to abandoned carts
  6. Cold targets that fit the ideal customer profile (ICP)

Related: 5 Tips for Improving Your Outbound Calling Strategy

Start Acquiring New B2B Clients!

While all of these tools and methods may not seem relevant to your specific business, try the ones that do and stick with them. Results are not instantaneous which is why you should give at least 6-8 months to see new changes and find tactics that work best for your business. And before you know it, you will have new B2B contacts and clients!

6 Reasons to Change Your Toll Free Number Provider

Posted on by Miguel Isabal

Source: DepositPhotos.com - Lic#86885228 ID#27446420

Wondering if your toll free number provider is the best that’s out there? Here are 6 reasons you may want to consider switching your toll free number provider for a better option.

6 Reasons to Change Your Toll Free Number Provider

Your toll free number provider determines how customers interact with your brand. Whether it is through quick and high-quality communication or with the help of advanced technology such as hosted call recording and cloud IVR. Therefore, you must be sure that your current provider is the best that is out there and serves your needs effectively. Here are 6 factors to consider when evaluating your current toll free number provider.

  1. Support
  2. Call quality and reliability
  3. Access to cloud communications
  4. Cost and calling rates
  5. Access to advanced communication features
  6. Long-term contracts or high cancellation fees

1. Lack of Customer Support

Is your current toll free number provider accessible and easily reachable? A business phone number provider needs to offer multichannel and 24/7 support so you can connect with them easily in case of an emergency. Additionally, you need to be able to talk to a real person as opposed to an automated response, especially in regard to urgent issues. Lack of customer support is a leading cause behind businesses switching providers (phone numbers or otherwise).

2. Low Voice Quality

Another reason why you may want to switch to a new toll free number provider is if your current toll free number has poor quality. Most toll free service providers offer a call forwarding service through which your incoming calls are routed. However, if the audio is not high-quality, your calls will be interrupted and dropped. Customers usually have a bad impression of businesses that don’t take care of their communication system. Dropped calls or bad call quality can hinder good customer service.

3. Desire to Use Cloud Communications

Are you ready to get a virtual cloud phone system for your business? Virtual phone systems let you move your PBX system to the cloud. Hosted VoIP services offer you all the benefits of a virtual phone system without the bother of purchasing and maintaining expensive hardware or hiring an experienced IT team. Cloud phone systems can upgrade your existing toll free number system without tremendously increasing your cost of operations.

4. High Costs and Calling Rates

Do you want a plan with more comfortable rates? With advancements in telecom, a lot of virtual communication providers are able to offer common features such as call forwarding, IVR, hosted call recording, and so on. However, plan costs and calling rates may still differ. Don’t settle for a plan that goes beyond your budget with extensive calling rates.

5. Need for Advanced Communication Features

Also, don’t settle for mediocre business communication features. You have the opportunity to create the ideal business phone system along with your toll free number. Take advantage of what toll free providers have to offer. Look for premium services that can not only create channels of communication but those which can also help you track and measure performance. Features and services to consider strongly include:

  • Call forwarding and routing options
  • International call forwarding
  • Cloud IVR
  • Multiple extensions
  • SIP trunking
  • Outbound calling (with dynamic caller ID)
  • Inbound/outbound call recording software, and more

6. Don’t Want to be Locked in Contracts

Lastly, any toll free number provider worth their salt won’t ask you to make a long-term commitment or offer up high cancellation fees. You should be comfortable with your provider and if need be, get out and find another easily. United World Telecom, for example, does not require you to sign a contract, make a commitment, or pay any cancellation fees. We believe our excellent service speaks for itself. If your current provider has too many restrictions that make it hard to leave, then look for one that makes working with the service easier.

Consider United World Telecom

United World Telecom has been a reliable international toll free number provider for years and continues to offer high-quality communications to businesses across the world. You can get international toll free numbers for over 160 countries across the world, all while taking advantage of our excellent variety of communication features. To learn more about what we have to offer, chat with us, or call us today!

What is the Public Switched Telephone Network (PSTN)?

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#14440355 ID#27446420

Here we will look at the public switched telephone network in detail. We will highlight important terminology, technology involved, costs, and alternatives to consider.

What is the Public Switched Telephone Network?

Public Switched Telephone Network or PSTN is a telephone service that connects various residents and businesses through underground copper wires. This type of phone service is also called plain old telephone service (POTS), a landline, and fixed-line telephones. Furthermore, this phone service has been widely used across the world for generations. However, advancements in telecommunication have resulted in a decline in demand for PSTN lines.

PSTN Terms Explained

To understand how PSTN works, you first need to familiarize yourself with important PSTN terminology. Here are terms to know:

1. Circuit switching
For voice to move from one point to the next, it needs to be converted into voice signals. These signals are transmitted through copper wires. However, to transmit to the destination successfully, they need a dedicated switch. Circuit switching is the act of operators plugging wires into a common panel so as to establish a connection between the two parties. They do so by plugging the caller and receiver’s wires into the same wire (also called a trunk).

In simpler words, when calls are made, the switches create a circuit between two phones and maintain the connection for the duration of the call.

2. Central office
A central office (CO), local exchange, or switching exchange consists of one or more exchanges. In fact, it may have as many as 10,000 lines. A central office hooks its subscribers to a PSTN line. All phones within an area connect to a local exchange located in the area.

When a local call is made, the call is sent to the local exchange and is then routed to the supplier. Since this is a local call, the call does not leave the local exchange.

Example: Calling a business located in the next building or block from your building.

3. Tandem office
A tandem office or junction network covers a larger geographical area and hosts multiple local exchanges. When you make a local call to someone in a nearby suburb or region of the same city, the call goes to your local exchange then to the tandem office which will then route it to the local exchange of the receiver’s location.

Example: Calling a business located in the next suburb but within the same city.

4. Toll office
A toll office is responsible for national long-distance switching. All tandem offices connect to a toll office. When you call an office or resident in another city, the call is switched via the toll office. This was common before the Bell System Divestiture.

Example: Calling a business located in another city or state within the same country.

5. International Gateway
The international gateway is responsible for international switching. This makes long-distance and international calling possible.

Example: Calling internationally.

what is PSTN
Source: DepositPhotos.com – Lic#140055294 ID#27446420

How Does a PSTN Line Work?

A public switched telephone network combines phone networks across the world. These include:

  • Telephone lines
  • Cellular networks
  • Fiber optic cables
  • Switching centers
  • Cable systems

All these elements together make it possible for phones to communicate with each other. In other words, on dialing a contact, the call flows through a network and reaches the appropriate destination. This is the journey your call takes when using a PSTN line:

1. When you dial a number, your phone converts sound waves into electrical signals which are then transmitted to the terminal over a cable.

2. The terminal sends these signals to the CO.

3. The CO routes the call through a fiber optic cable to the final destination.

4. The call is routed to a CO or tandem office based on the type of call.

5. When the call reaches the appropriate destination, it is changed back to an electrical signal and routed to the terminal which then routes it to the appropriate number.

6. When the call reaches the receiver, the electrical signals are transformed back into sound waves.

Now while this journey seems complicated, it all occurs only within a few minutes.

PSTN Service for Business

When setting up a PSTN system for a business, you will be required to get a line for each employee. A small business with less than 10 employees might find this phone setup suitable. However, once your business size increases, you will need more lines leading to more costs. Generally, PSTN phone services charge about $20-$30 per month. This, however, does not factor in costs for set-up, maintenance, additional lines, handsets, and communication features.

Large corporations with more than 40 employees may find a private branch exchange (PBX) system more suitable. A PBX system converts your business into a central office. It also makes features like call transfer, conferencing, IVR, voicemail, etc., accessible. External calls are routed to your local exchange. And internal calls route through your PBX.

Most businesses prefer a PBX system to manage calls efficiently. However, an in-house system can lead to further expenses such as:

  • High set-up and installation fees
  • Software and hardware costs between $2000-$4000
  • Monthly in-house maintenance (hiring of an IT team, regular updates, etc)

All of this can lead to a heavy monthly bill.

PSTN Alternative: Hosted PBX and VoIP

However, there are alternatives such as hosted PBX and VoIP phone systems. Hosted PBX is a PBX service run by a third party business. You will not be responsible for regular maintenance or need to hire an IT team. Plus installation fees are much lower without the need to install heavy software and hardware on-site.

Additionally, you may also consider a voice over IP or VoIP phone system that routes calls through your internet or DSL connection. VoIP uses the internet instead of cable wire and therefore, you do not require a local exchange to make VoIP to VoIP calls. A call to a PSTN line, on the other hand, will require an exchange.

Additionally, instead of using circuit switching, business VoIP uses packet switching. When a number is dialed from the VoIP line, voice is converted into digital data or a packet which is then sent to the router. This router transmits the packet to the router closest to the recipient. This means that data is sent and received when needed and a dedicated line is not required. VoIP and packet-switching make business communication cost-effective and boosts productivity.

Related: How Does VoIP Connect to the PSTN?

Choosing a Business Phone Service

Deciding on a business phone service can be overwhelming. However, it is crucial to find the ideal system for your business needs. Call us to learn more about how our outbound calling service can improve business communications or whether PSTN is the service you need.

SIP Line vs. SIP Trunk: What’s the Difference?

Posted on by Chase Rogers

Source: DepositPhotos.com - Lic#20018711 ID#27446420

Many businesses offering local and international services often wonder if there is any way to modernize and enhance communications without receiving overwhelming bills each month. Well, SIP trunking and SIP lines make a fine solution. Let’s look at the difference between a SIP trunk and line so you can get the phone system that works best for you.

SIP Line vs SIP Trunk: Understanding the Difference

Oftentimes the terms SIP line and SIP trunk are used interchangeably. However, there are two components that work together and are not the same thing. Here we explain what each term entails so you have a better understanding.

What is a SIP Line?

SIP lines are also called SIP channels or SIP sessions. A SIP line is an element of a SIP trunk through which data can be exchanged between two points. A SIP trunk holds large numbers of SIP lines or channels. During calls, a SIP channel is the unit’s capacity to support an incoming or outgoing call. In other words, each call uses one channel.

And so, companies needing SIP lines are more than satisfied by one SIP trunk. However, exactly how many lines your business needs depends on the number of concurrent or simultaneous calls you handle per day. SIP providers offer a variety of plans:

  • Unlimited channels
  • Unlimited channels with a fixed number of session minutes
  • Fixed number of channels with unlimited minutes
  • Multiple trunks for multiple offices on the same network

What is a SIP Trunk?

SIP trunks connect your business’ private branch exchange or PBX system to the internet. In other words, it converts your traditional phone system into a virtual or digital version.

As noted above, a SIP trunk holds SIP channels and makes concurrent SIP calling possible. In VoIP phone systems, a SIP trunk can hold about a hundred SIP channels. These lines can be distributed across different departments, devices, and so on.

SIP trunking enables your business to make and receive calls over the internet instead of a traditional POTS line. This way, this method of communication supports both traditional as well as VoIP phone systems. With SIP trunking, you can transmit voice, video, text, and other unified communications.

SIP Line vs Trunk

Benefits of SIP Trunking

Why should your business consider SIP trunking as part of your communication system? Here are some ways SIP trunking benefits businesses:

1. Unified Communications: With SIP trunking, you can handle voice, video, and text transmission through one platform. Additional services are not required.

2. Low Cost and Set-up: SIP trunks don’t need extensive hardware or software to function. A reliable internet connection is more than enough.

3. International Coverage: With SIP trunking, your local and international business calling bills reduce tremendously.

4. Scalability: You can always add extra SIP lines to your SIP trunk if/ when needed. Again, there is no extensive set-up or installation required.

5. Tools for Better Customer Service: By providing voice, video, and text communication, you can enhance customer support by adding video conferencing, text messaging, and file-sharing.

Does Your Business Need a SIP Line or SIP Trunk?

The decision really isn’t one or the other. This is because SIP channels work within a SIP trunk. The real question is, how many channels does your business need?

A SIP trunk can host multiple SIP lines, allowing for multiple concurrent calls to occur simultaneously. In other words, if your business has 250 SIP lines, it can handle 250 calls at the same time. Each call takes up 1 SIP line.

Similarly, SIP trunking prices or monthly fees will depend on how many lines your SIP trunk holds. To determine this, you will need to know how many incoming and outgoing calls occur during a day. Work with your sales, marketing, and customer service teams to get an approximate number.

If your business does not receive or make a large number of calls per day, then you may choose to have a few employees or small teams on each SIP line. Additional SIP lines can be added later.

Connect SIP Trunks to Your Phone System Today!

Think SIP trunking is the way to go? We at United World Telecom can help you buy SIP trunks. Add premium call management features such as call forwarding, call recording, IVR, outbound calling, and more. Call us today to sign up!

How to Add a Click-to-Call Button in Your Email Signature

Posted on by Nadine Sampson

One aspect that every business needs to offer is being reachable to its clientele. This means giving your customers many simple ways to get in touch with you. And one such way is by adding a click-to-call button into your email signature.

Why Include a Click-to-Call Button in the Email Signature?

What is a click-to-call button and how can it be useful? A click-to-call or call now button is a widget or button that is linked to an individual or business’ phone number. As such, when a person clicks on this button, they initiate a phone call. By clicking or tapping the button, they place a call to that individual or business.

At this point, most businesses will have a click-to-call button on their website which can be accessed by web and mobile visitors. There are different types of call buttons. You can include a call page on your website that lets users type in their contact information to receive a callback. Or, you can include call buttons that, when clicked, place a call to your business immediately. For instance, when interested prospects search for your company’s website through their phone, they will notice a phone number along with a “call” icon near it. Upon tapping or clicking this, they will be directed to their phone’s keypad to make the call.

While your business phone number is available on your website and social media links, it is crucial to give interested and returning customers more quick channels to communicate with your business. And including a click-to-call button within your email signature is one way to accomplish this.

Adding a Call Button in a Gmail, Outlook, of Office 365 Email Signature

So, how do you add a click-to-call or call button into your email signature? The below steps work for Gmail, Outlook, and Office 365 signatures but can also be used with Yahoo and Hotmail signatures. To include a click-to-call button, you need to:

  1. Create an email signature that includes your business phone number. For example,
    Jane Doe
    Product Manager
    XYZ Tudor Ln, M 339284
    P: +1-345-454-4545
  2. Next, select the text of your phone number and click the “link” 🔗 icon. This is to add a link to the text of your phone number.
  3. In the dialog box, enter “tel:yourphonenumber.” For instance, following the above example, you will add “tel:+1-345-454-4545” in the link dialog box. Remember to include your country dialing code at the beginning of your number (+1 is the US dialing code).
  4. Then, click “Ok” and save your changes.
  5. Test the click-to-call button in your email signature to ensure it works accurately. You can do this by sending yourself an email and clicking the phone number to place a call. Or, by sending an email to a fellow employee and having them click the number to place a call.

Take the Right Steps to Reach More Customers

Whether it is adding click-to-call buttons on your website, social media platforms, and email signatures or using an international toll free number to make it free for local customers to call your business, you need to take the right steps to make your teams more reachable to potential customers. To learn more about improving customer service and finding the right tools, speak with our experts today!

Local Numbers vs Toll Free Numbers: Which Does Your Business Need?

Posted on by Miguel Isabal

Source: DepositPhotos.com - Lic#86973682 #27446420

A company’s business phone number is an important element of running a business. This is usually the first mode of contact between a customer or prospect and the company. Therefore, it is in your best interest to make it easy and convenient for them to reach your customer service or sales teams. When choosing a new business number, the most common choices are local numbers or toll free numbers. Here, we will help you decide which is better for your specific needs.

Local Phone Numbers vs. Toll Free Numbers

Virtual phone service providers like United World Telecom offer a variety of telephone numbers to choose from. We offer toll free, international, local, vanity, and universal toll free numbers. Each of these number types has a distinct use and purpose. But which type of business number is more suited for your company depends on what you are trying to achieve with this number. Read on for the differences and how they can benefit your business.

What is a Local Number?

Local numbers are phone numbers assigned to specific areas such as a state, city, or region. These numbers are unique to these areas and have area codes to distinguish them. For example, one New Jersey area code is 201, Orlando in Florida is 407, and so on. Individuals calling these numbers pay local calling charges as issued by their providers.

Having a local number as your contact number makes your company accessible in a different location. For example, even if your business is based in Seattle, you could get a Texas virtual local number and provide an inexpensive way for individuals in Texas to call you. Virtual local numbers make it possible for your business to be virtually present in multiple locations without having to relocate. This way, you can provide customer service and support to more customers beyond your immediate location.

What are Toll Free Numbers?

Toll free numbers are not assigned to specific local areas such as cities or states. And so, receivers are not aware of the exact location of the business they are calling. However, the reason why these numbers are so popular is that they are free to call. Instead of charging the caller, toll free calls are charged to the receiver (the business).

These numbers have a distinct three-digit code at the beginning to separate them from other phone numbers. For example, the US has 800, 888, 877, and so on, while the UK has 0800 and 0808. Medium-sized businesses and large corporations generally have a toll free number to encourage customers to call by providing them a free calling method.

In fact, many companies get international toll free numbers (ITFN) for different countries where they want to provide customer service. Individuals from these locations will be able to call your company for free. And incoming calls are routed through an international call forwarding service to any number of your choice. Your business will appear as closer in proximity than it actually is.

Choosing Between Local Numbers and Toll Free Numbers

Local numbers will help you establish and maintain a local presence in multiple locations. Local numbers can receive calls from outside their origination country and some mobile networks. However, callers will be charged a local calling fee, as determined by their provider. On the other hand, toll free numbers create a free way for interested individuals to connect with your business. Unfortunately, toll free numbers cannot be reached from outside of their origination country.

However, with both local and toll free numbers, your business can:

  • Forward incoming calls to numbers or lines of your choice
  • Expand your business internationally
  • Extend customer service and support to customers across the globe
  • Use advanced virtual calling features such as call recording, SMS forwarding, and more

So the question remains, what do you want to achieve with your business phone number? Consider these questions:

  1. Do you want to set up multiple “virtual offices” in various locations?
  2. Are you a local, national, or international company? In other words, do you want to cater to all states and regions within one country or expand services to other countries?

Toll free numbers are more suitable for medium-large sized businesses while local numbers can help start-ups and small business scale as needed. You may even consider experimenting with both by purchasing a few of each and studying the results.

Get Local and Toll Free Numbers from United World Telecom

Get a local phone number for any region or state you want to target by signing up on our homepage. If toll free numbers seem a more suitable option, you can purchase one through our homepage by selecting the country and prefix you want.

What is IP Telephony?

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#90734982 ID#27446420

Here we explain what IP telephony is and why companies should consider this type of phone system for business communications.

IP Telephony: Definition

IP telephony is any phone system that runs on the internet instead of traditional landlines. In other words, it uses the internet — internet protocol (IP) — to send and receive voice transmissions. Voice over IP (VoIP) is another term for IP telephony.

In a private exchange or IP PBX system, messages and data are transmitted digitally on a local area network. Voice messages are converted to analog voice signals and delivered to the recipient. However, an on-premise PBX system can lead to high hardware, installation, and maintenance costs. A hosted PBX or cloud phone system is preferable where digital data is sent to the provider and the provider routes to the appropriate destination.

Over time and with advancements in telecommunications, IP telephony can now offer high quality international calling along with advanced phone features. Plus, running an IP phone is much cheaper than plain old telephone service. No extra hardware is required. You can make and answer calls from virtually any device and any location.

cloud phone service

Top 6 Benefits of VoIP and IP Telephony

So, why are more businesses using voice over IP? Here are the top six benefits of IP telephony

1. Low Running Costs
A hosted VoIP service or virtual phone system is run by your VoIP provider. This means that they take care of the hardware and maintenance required. And your business does not need to worry about purchasing additional hardware or installation fees. The provider handles call routing, call queues, etc. All you need is the right equipment (computers, desk phones, headsets) and a reliable internet connection.

2. High-Quality Service
Advancements in internet and communication technology have led to the transfer of high-quality voice and video over the internet. Because of this, you don’t have to worry about dropped or interrupted phone calls. This can greatly help improve and maintain your business’ professional image.

3. Scalability
With Voice over IP, your business can scale and grow as needed. If you need new phone numbers, they can be added to your existing plan. Direct inward dialing makes it easy to add more lines for new employees. Need to change how or where calls are being routed? Just change the rules in your online account. With virtual phone numbers, you can expand to new areas and markets as/ when needed.

what is ip telephony
Source: DepositPhotos.com – Lic#159525026 ID#27446420

4. Tools for Global Expansion
Lastly, you can expand your business globally with local and international toll free numbers for different countries. If you want to offer sales and customer support service to a new city, state, region, or country, virtual numbers and an IP telephony service can help you create a local presence. And you can do this without having to relocate or open a field office in different areas.

5. Access to SIP Trunking
SIP trunking is a telephony service that enables outbound voice from a PBX or SIP server. You can, therefore, provide international communication with customers anywhere in the world. All through one communication platform instead of using separate services and subscriptions.

6. Advances Features
phone system comes with a variety of advanced communication features for better call management. Popular features include:

    • Advanced call forwarding
    • Auto attendants
    • Interactive voice response
    • Outbound calling with a web dialer and custom caller ID capabilities
    • SMS/MMS forwarding
    • Video conferencing
    • Call recording (inbound and outbound), and more

Get Lower Bills and Higher Call Quality with IP Telephony

IP telephony can not only improve your call quality but also the way your business handles calls and customer service. If you are looking for an upgrade, speak with one of our experts to see how VoIP can enhance your business phone system.

POTS: Plain Old Telephone Service Explained

Posted on by Miguel Isabal

Source: DepositPhotos.com - Lic#8043400 ID#27446420

Wondering what POTS or plain old telephone service entails and whether that is the best phone service for your business? Look no further. Here we explain how plain old telephone service works and the key terms to understand.

What is Plain Old Telephone Service?

Plain Old Telephone Service (POTS) refers to a phone line or traditional phone service which works through physical wires. This type of phone service enables analog voice transmission over copper pair wires. A POTS line is able to transmit voice messages across different countries and continents. Because of these abilities, POTS has been the standard phone service for individuals and businesses since its inception in the 1880s.

However, the creation of voice over IP or VoIP phone systems has seen a gradual shift towards POTS replacement options like cloud communications.

How Does a POTS Line Work?

Originally, transmission and communication between two points relied on an operator to connect them to the right place. With this technology, long-distance calling was more expensive than short-distance calling.

However, POTS automated the switching ability so that operators were unnecessary to the process. A POTS line works through copper wires connecting various points together. The phone service establishes a dedicated circuit between two points for the time of the transmission.

With a plain old telephone service, businesses are connected to central offices located nearby. And the central office, in turn, connects to long-distance offices or residents. This made communication transmission more digital and less manual. And it reduced the cost of long-distance communication. To connect parties, a call routes over one or more switches operating on local, national, or international levels.

Plain Old Telephone Service Technology

Some common terminology associated with POTS phone system technology are:

1. Circuit Switching
Now voice by itself cannot move through a POTS line. Sound waves need to be converted into electric signals to pass through the network. Copper wires are able to transmit analog signals, however, they need a dedicated switch to travel through. While dedicated circuits are reliable, the line is reserved for only one call.

Circuit switching required operators to plug wires into a common patch panel to connect two parties. Connections that required two exchanges would need two operators to plug the caller and receiver’s wires at the same time into the same wire called a trunk.

Then came automated switching which worked by responding to signals from a calling device. This type of switching eliminated the need for operators.

This switching was later replaced by the crossbar switch which is an assembly of switches among a set of inputs and outputs. This is a switch as each crosspoint. When this switch is closed, it enables the connection between one of the inputs and one of the outputs. This technology used common control networks that enable the switching network to conduct tasks such as call processing, monitoring, operation, etc. However, these devices were complicated and costly, as well, leading to the creation of the transistor.

2. Transistor
The transistor gave rise to digital networks enabling phone lines to carry digital signals in “packets.” Packets do not need the transmission channel to be an open and dedicated circuit. Instead, it transmits voice and other messages independently through the switches.

3. Modems
Modems were created to support the transmission of digital signals without overwhelming the system. Types of modems include:
DSL or Digital Subscriber Line enables data transmission over POTS lines. To do so, a transceiver connects to your PC and uses the local phone network to connect to an ISP network. This enables your use of the internet. This type of modem is useful to small businesses.
ISDN or Integrated Services Digital Network allows voice and data transmission over a regular phone line. To enable a connection, users dial in. And the fees for such service rely on the duration of the transmission. Large companies or businesses looking to expand in the future may find this modem more suited.

Plain Old Telephone Service for Business

Compared to VoIP or cloud phone systems, POTS may seem like the more expensive option. However, in areas where cellular or internet coverage is slow or inaccessible, copper lines are more reliable. When all else fails, you’ll find a POTS phone system to rescue you.

A basic plain old telephone service costs between $15-30 a month for unlimited local calls. One must keep in mind that other elements factor in as well, such as:

  • Setting up infrastructure — The larger the business, the more set-up costs, plus the technician and maintenance cost.
  • Additional features cost more — Intercom, call transfer, directories, etc.
  • International calling — If your business conducts international business on a regular basis, then this bill can grow quite a bit.

POTS vs VoIP

Most businesses in the modern era are switching from POTS to IP telephony such as a VoIP phone system or cloud PBX. Voice over IP uses your existing internet connection to transmit voice and data from one party to the next. VoIP makes it possible to connect remote offices and keep communications stable. It also comes equipped with features such as IVR, call forwarding, dynamic caller ID, softphones, etc. Plus, it reduces international calling costs as costs are not based on distance and time but on a monthly subscription.

Which is Right for Your Business?

Does your business need a POTS or VoIP phone system? This depends on what your business communications entail, the size and budget of your business, as well as future expansion plans. Speak with one of our experts to identify the right outbound calling service for your company. Call us at 1 (877) 898 8646 to learn more!

5 Most Effective Ways to Record VoIP Calls

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#153696482 ID#27446420

Need to record, store, and analyze your business phone calls? In this article we evaluate five different ways to record VoIP calls.

How to Record Your Business VoIP Calls

Call recording is a requirement for companies in a myriad of industries worldwide, including healthcare and financial services. New regulations like HIPAA, Dodd-Frank, and MiFID II now require certain companies to record all customer interactions, including phone calls.

Most businesses choose to record their VoIP calls for a variety of reasons. Some of these benefits include using recordings:

  • To make and store a copy of transactions
  • As evidence against false claims
  • For training and educational material
  • As protection against liabilities
  • To conduct performance reviews, improve customer relations, maintain quality assurance, and more

5 Ways to Record VoIP Calls

There are a few different ways to record VoIP calls. Here we list the top 5 ways to effectively record calls, highlighting the advantages and disadvantages

1. Hosted Recording

Finally, you may consider hosted call recording from your VoIP service provider that automatically records all inbound and outbound calls. For example, United World Telecom offers call recording as a premium feature that can be added to your VoIP plan.

Hosted call recording enables you to set the percentage of calls to be recorded and how long you wish to store the recordings (up to 6 years). Since this works with your service provider, all business voice-over IP or VoIP calls are automatically recorded within the business’ control panel, which is easily accessible on any device. By activating integrations, call recordings can be synchronized with other business tools.

Additionally, hosted call recording can be combined with AI features like call summaries, transcription, and sentiment analysis. This enables managers to access a high-level overview of phone conversations. They can search through calls by filtering for transcript keywords and caller ID, and even take a deeper dive by prompting the AI.

Learn about the benefits of hosted call recording in this blog article.

2. Call Recording Devices

This refers to using a recording device attached to the phone such as a stand-alone recorder. You can purchase a good recording device for as little as $100, connect it to your calling device (computer, desk phone, smartphone, etc.), and click the record button every time you want to record a call.

A disadvantage of getting standalone recording devices is the need for multiple devices if you want to record all calls made by employees. Each employee will need a device and all recordings will be made available separately. Additionally, there is a certain degree of manual use involved. That is, the employee will need to ensure they are recording their VoIP calls and then transfer the recording to the desired folder without fail. Plus, there may be limited storage available with such devices.

3. Local Recording Clients

Local recording allows users to record voice and video calls locally to their computer or laptop. Services such as Skype, Zoom, etc., enable local recording. The recordings can then be uploaded to Google Drive, Dropbox, YouTube, etc. Whether or not you can record VoIP calls this way depends on the service.

Those who need small-scale recording will find this type of call recording useful. However, if you have a large inbound and outbound call volume and wish to record all calls, using local recording can be a bit tedious as recording must be repeated for each call or user. Furthermore, some services require a subscription to enable recording while others provide it for free.

An image of VoIP call recording devices.

4. Online Recording Applications and Tools

You may also choose to download a recording application, use your desktop recorder, or get an online tool such as a web extension. However, these tools while easy to access, may not produce high-quality recordings and differ in terms of storage capacity and sharing abilities.

5. Port Mirroring

Port mirroring is a traditional recording solution, used on a network switch. Port mirroring works by sending copies of network packets seen on one switch port to another. Network applications that require constant monitoring can make use of this type of recording. Common uses are intrusion detection, real user monitoring, or recording VoIP calls. You can use port mirroring to copy inbound and outbound traffic on multiple platforms.

One of the top disadvantages associated with port mirroring is the fact that it is on-premise hardware. This means it requires installation, maintenance, and configuration. If not operated and managed appropriately, it can result in loss of data and calls.

Choosing the Right Way to Record VoIP Calls

The most effective way to record VoIP calls depends on your recording needs and budget. If you have small-scale needs where you only record select calls, then using a local recording client or an online app may seem more suitable. However, if you need to record all calls, then subscribing to your business VoIP provider’s call recording software may seem like a more cost-effective and scalable solution. To learn more about hosted call recording, speak to one of our experts today!

Learn more about VoIP and how it works in this video.

5 Innovative Ways for a Call Center to Use Interactive Voice Response

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#25723807 ID#27446420

Does your call center business use IVR to communicate with customers? A well-designed system offers incredible versatility, which can help your business in a variety of ways. Check out these five innovative ways for call centers to use interactive voice response technology.

How Can IVR Be Used in a Call Center?

Most inbound call centers use IVR systems to provide callers with pre-recorded greeting messages and sets of menu options. Menu options will often be for self-service, sales, and customer support. Callers provide input to a call center IVR system by pressing a key.

After gathering caller inputs, the IVR can help your call center route inbound callers to the right agent or department.

So, what are some ways to get the most out of your IVR system?

1. Skills-Based Routing

It is important to choose the right routing strategy for your contact center.

Effective call routing can boost first call resolution rates as customers are able to speak to the right agents right away. IVR can also help call centers automatically route inbound callers to the right department in less than twenty seconds.

The most effective IVR routing strategies are often based on:

  • Agents’ skills such as language preferences or experience.
  • The origination of the inbound call.
  • The time the call is coming through.
  • Equal distribution of calls among a group of agents, and more.

These are real strategies that call centers have used over the years. We have helped businesses implement such strategies to improve efficiency.

2. Create Personalized Messages

A customized greeting and menu options provide a great branding opportunity. Studies show that callers are more comfortable when they hear a welcoming greeting message. IVR can be used to personalize your entire caller experience.

The best technique is to welcome callers with a customized greeting message and pre-recorded menu options. These should have relevant information about your business to help callers easily navigate menu options.

3. Provide Self-Service and After-Hours Support

IVR can be used to offer after-hours customer support by adding information about your company, its product and services, and upcoming promotions.

You can forward incoming calls after-hours or during the weekend to remote offices, agents, or voicemail. You can even have the IVR assist callers in completing certain tasks such as making a payment or scheduling an appointment.

4. Call Center Agent Automation

Automation will certainly boost call center productivity. Luckily, artificial intelligence offers a simple way to automate complex business tasks. This will help your business gain greater performance abilities and utilize the talents of your team more effectively.

A contact center IVR operates right along these lines. The main point of having IVR is so your business can speed up processes. Some of the automation advantages it offers include:

  • Verification and service activation
  • Payment and renewal processes
  • Providing product information
  • Troubleshooting services
  • Providing answers to frequently asked questions, and so on.

If the IVR can help customers with these tasks, then they are less likely going to need to speak with an agent. This leaves trained representatives with more time to handle more high-value customers.

5. Manage Calls During High-Traffic Periods

By adopting the right strategy that helps organize your calls, your team can effectively handle calls during high-traffic periods. By automating services, most calls can be handled by the IVR system alone, giving your agents and reps more breathing space during such periods.

Learn More About IVR

United World Telecom offers a highly customizable IVR system with tips to help your business leverage its voice communications. To learn more about interactive voice response, please contact us today!