What is Virtual PBX?
Virtual PBX framework empowers you to carry unrivaled portability to your business telephone network. It is an affordable framework can go anyplace because it working over the internet. It allows all lines of communication to be connected to you. You will have the ability to record calls, forward calls, set up welcome messages, organize telephone calls, and more without being locked to a landline telephone.
The internet empowers great unwavering quality and this can be a great position for organizations with a high call volume. It helps give you an automatic way of arranging, sorting out, and organizing calls.
How Does Advanced IVR/PBX Work?
The Advanced IVR (Interactive Voice Response) is a system that allows a computer greeting system to get incoming calls and guides them to the right extension or department. The guest basically explores the modified menu using voice and the phone keypad.
Advantages of Advanced IVR/PBX:
- IVR can be modified and altered to address your business or association’s needs
- Cloud-based functionality takes into consideration effectiveness and adaptability
- Calls are promptly replied by the framework’s auto-attendant
- Greeting are completely tweaked and made to your specific needs/details
- Greetings can be detailed to your organization’s name and divisions for sending
- You can make a welcome message, incorporate declarations, prompts, call goals, email goals, and so on
- Progressed IVR/PBX frameworks can be composed anyplace on the planet and are ideal for directing calls crosswise over remote groups
How to Get Advanced IVR/PBX with Your Virtual Numbers?
It’s included when you purchase virtual numbers with Global Call Forwarding as a customizable service, you can customize it as your needs evolve, the service can be altered to fit your customers’ demand.
Global Call Forwarding offers this feature for free when you buy a virtual number. How you use the feature can be tailored around the number of employees, and lines you have. It can be increased as your company grows. As a customizable service, you can update it as your needs develop, and it can be altered to fit your customers’ demand.
Numerous organizations and associations utilize IVR’s to give callers instant ‘account’ information, for example, a bank or charge card balance. The IVR can be customized to give basically any data to the guest. Another mainstream utilization of an IVR is for advertising and leading reviews in which the guest is incited to answer a poll through pushing numbers on the keypad.
The IVR is additionally a successful apparatus for overseeing high call volumes. Rather than flooding your receptionists with calls, use the IVR to guide every guest to their ideal goal. For instance, this guarantees a guest searching for specialized help doesn’t get the wrong department. Calls are efficiently categorized and taken care of by the IVR to lower costs, boost functionality, and improve customer service.
In addition to IVR, you can take advantage of our free PBX service, which enables you to set up a private phone system to interface with incoming calls with any internal phone extension inside your organization. This gives every one of your representatives their own extension and lowers business expenses.
Focal points of a Virtual PBX System
The virtual PBX service enables you to have greater control over your calling network. It give you the ability to oversee and monitor all your call details. A virtual PBX system can give you greater insight and management of your business. Assess customers’ needs and behavior to give you greater insight and understanding the best areas of your business to invest in.
Freedom for Your Business
Advanced IVR/ PBX systems can be connected in any location and virtually across the world. Since it is a cloud-base service the network can be accessed from multiple locations at the same time. If your company manages a remote team, this system can be used to connect and unite all employees easily and at the same time.