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Home » Articles posted by Nadine Sampson

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About: Nadine Sampson

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Bio: Nadine is a customer-service professional with more than twelve year of experience in the telecom and banking industries.

Posts by Nadine Sampson:

What are the Different Types of Contact Centers?

Posted on: 12 Nov 2020

Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »

6 Ways to Analyze Your Call Center Data

Posted on: 27 Oct 2020

Want to analyze your call center data to improve agent performance and customer service? There are a few different ways to analyze call center data. In this post, we will …Read More »

What Is ISDN? The Integrated Services Digital Network Explained

Posted on: 06 Oct 2020

Want to establish an effective and easy-to-use business phone system? Here is an in-depth post about Integrated Services Digital Network (ISDN), how it works, major benefits for business uses, and …Read More »

5 Benefits of Unified Communications for Remote Teams

Posted on: 02 Oct 2020

Struggling to manage your remote teams? Unified communications for remote teams or UCaaS can be the solution you need to increase visibility of remote teams while maintaining productivity. Unified Communications …Read More »

6 Useful Ways to Reduce Abandoned Calls in Your Call Center

Posted on: 28 Sep 2020

Is your call center not performing well in terms of customer satisfaction? Then you may need to rethink how customers interact with your call center and how many customers give …Read More »

What is the Difference Between UCaaS and CCaaS?

Posted on: 14 Sep 2020

As “business in the cloud” grows more and more common across industries, users are looking at integrations to increase efficiency and reduce costs. This is where unified communications as a …Read More »

Best Hong Kong Virtual Number Providers [2020]

Posted on: 31 Aug 2020

Need Hong Kong virtual phone number to support your business plans to expand to Hong Kong? We’ve got you covered. Here are the top Hong Kong virtual phone number providers …Read More »