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About: Nadine Sampson

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Bio: Nadine is a customer-service professional with more than twelve year of experience in the telecom and banking industries.

Posts by Nadine Sampson:

7 Call Center Tips to Stay Competitive in 2021

Posted on: 23 Jul 2021

As with any business, it is important to be aware of the ongoing trends and developments in the industry. Furthermore, it is essential to know what customers expect from your …Read More »

Call Center BPO: Everything You Need to Know in 2021

Posted on: 12 Feb 2021

Wondering if outsourcing your communication processes to a BPO is the way to go? Learn how a BPO in a call center works and what the advantages of using a …Read More »

What is an Auto-Attendant and 3 Benefits of Using One

Posted on: 26 Jan 2021

Need an automated telephony service to help you manage business calls? Learn how an auto-attendant works and how your business can use one effectively. What is an Auto-Attendant? Auto-attendant refers …Read More »

5 Signs You Need a New Business Phone System

Posted on: 30 Dec 2020

Your business phone communication system can make or break your sales and customer support efforts. More specifically, a bad phone system can lead to miscommunication and ineffective communication which can …Read More »

What are the Different Types of Contact Centers?

Posted on: 12 Nov 2020

Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »

6 Ways to Analyze Your Call Center Data

Posted on: 27 Oct 2020

Want to analyze your call center data to improve agent performance and customer service? There are a few different ways to analyze cloud call center data. In this post, we …Read More »

What Is ISDN? The Integrated Services Digital Network Explained

Posted on: 06 Oct 2020

Want to establish an effective and easy-to-use business phone system? Here is an in-depth post about Integrated Services Digital Network (ISDN), how it works, major benefits for business uses, and …Read More »

5 Benefits of Unified Communications for Remote Teams

Posted on: 02 Oct 2020

Struggling to manage your remote teams? Unified communications for remote teams or UCaaS can be the solution you need to increase visibility of remote teams while maintaining productivity. Unified Communications …Read More »

6 Useful Ways to Reduce Abandoned Calls in Your Call Center

Posted on: 28 Sep 2020

Is your call center not performing well in terms of customer satisfaction? Then you may need to rethink how customers interact with your call center and how many customers give …Read More »