Our Authors
About: Nadine Sampson
Bio: Nadine is a customer-service professional with more than twelve year of experience in the telecom and banking industries.
Posts by Nadine Sampson:
8 Ways to Analyze Your Call Center Data
Posted on: 25 Feb 2025
Integrating advanced call handling features into your call center data analysis toolkit empowers your business with a deeper, more nuanced understanding of both agent performance and customer sentiment. Whether you’re …Read More »
7 Call Center Tips to Stay Competitive in 2025
Posted on: 23 Jul 2021
As with any business, it is important to be aware of the ongoing trends and developments in the industry. Furthermore, it is essential to know what customers expect from your …Read More »
Call Center BPO: Everything You Need to Know in 2025
Posted on: 12 Feb 2021
Wondering if outsourcing your communication processes to a BPO is the way to go? Learn how a BPO in a call center works and what the advantages of using a …Read More »
What is an Auto-Attendant and 3 Benefits of Using One
Posted on: 26 Jan 2021
Need an automated telephony service to help you manage business calls? Learn how an auto-attendant works and how your business can use one effectively. What is an Auto-Attendant? Auto-attendant refers …Read More »
What are the Different Types of Contact Centers?
Posted on: 12 Nov 2020
Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »
What Is ISDN? The Integrated Services Digital Network Explained
Posted on: 06 Oct 2020
Want to establish an effective and easy-to-use business phone system? Here is an in-depth post about Integrated Services Digital Network (ISDN), how it works, major benefits for business uses, and …Read More »
6 Useful Ways to Reduce Abandoned Calls in Your Call Center
Posted on: 28 Sep 2020
Is your call center not performing well in terms of customer satisfaction? Then you may need to rethink how customers interact with your call center and how many customers give …Read More »
What is the Difference Between UCaaS and CCaaS?
Posted on: 14 Sep 2020
As “business in the cloud” grows more and more common across industries, users are looking at integrations to increase efficiency and reduce costs. This is where unified communications as a …Read More »
Best Hong Kong Virtual Number Providers [2025]
Posted on: 31 Aug 2020
Need Hong Kong virtual phone number to support your business plans to expand to Hong Kong? We’ve got you covered. Here are the top Hong Kong virtual phone number providers …Read More »