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About: Nadine Sampson


Bio: Nadine is a customer-service professional with more than twelve year of experience in the telecom and banking industries.

Posts by Nadine Sampson:

7 Call Center Tips to Stay Competitive in 2024

Posted on: 23 Jul 2021

As with any business, it is important to be aware of the ongoing trends and developments in the industry. Furthermore, it is essential to know what customers expect from your …Read More »

Call Center BPO: Everything You Need to Know in 2024

Posted on: 12 Feb 2021

Wondering if outsourcing your communication processes to a BPO is the way to go? Learn how a BPO in a call center works and what the advantages of using a …Read More »

What is an Auto-Attendant and 3 Benefits of Using One

Posted on: 26 Jan 2021

Need an automated telephony service to help you manage business calls? Learn how an auto-attendant works and how your business can use one effectively. What is an Auto-Attendant? Auto-attendant refers …Read More »

What are the Different Types of Contact Centers?

Posted on: 12 Nov 2020

Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »

6 Ways to Analyze Your Call Center Data

Posted on: 27 Oct 2020

Want to analyze your call center data to improve agent performance and customer service? There are a few different ways to analyze cloud call center data. In this post, we …Read More »

What Is ISDN? The Integrated Services Digital Network Explained

Posted on: 06 Oct 2020

Want to establish an effective and easy-to-use business phone system? Here is an in-depth post about Integrated Services Digital Network (ISDN), how it works, major benefits for business uses, and …Read More »

6 Useful Ways to Reduce Abandoned Calls in Your Call Center

Posted on: 28 Sep 2020

Is your call center not performing well in terms of customer satisfaction? Then you may need to rethink how customers interact with your call center and how many customers give …Read More »

What is the Difference Between UCaaS and CCaaS?

Posted on: 14 Sep 2020

As “business in the cloud” grows more and more common across industries, users are looking at integrations to increase efficiency and reduce costs. This is where unified communications as a …Read More »

Best Hong Kong Virtual Number Providers [2024]

Posted on: 31 Aug 2020

Need Hong Kong virtual phone number to support your business plans to expand to Hong Kong? We’ve got you covered. Here are the top Hong Kong virtual phone number providers …Read More »