Our Authors
About: Nadine Sampson
Bio: Nadine is a customer-service professional with more than twelve year of experience in the telecom and banking industries.
Posts by Nadine Sampson:
7 Call Center Tips to Stay Competitive in 2023
Posted on: 23 Jul 2021
As with any business, it is important to be aware of the ongoing trends and developments in the industry. Furthermore, it is essential to know what customers expect from your …Read More »
Call Center BPO: Everything You Need to Know in 2023
Posted on: 12 Feb 2021
Wondering if outsourcing your communication processes to a BPO is the way to go? Learn how a BPO in a call center works and what the advantages of using a …Read More »
What is an Auto-Attendant and 3 Benefits of Using One
Posted on: 26 Jan 2021
Need an automated telephony service to help you manage business calls? Learn how an auto-attendant works and how your business can use one effectively. What is an Auto-Attendant? Auto-attendant refers …Read More »
5 Signs You Need a New Business Phone System
Posted on: 30 Dec 2020
Your business phone communication system can make or break your sales and customer support efforts. More specifically, a bad phone system can lead to miscommunication and ineffective communication which can …Read More »
What are the Different Types of Contact Centers?
Posted on: 12 Nov 2020
Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »
6 Ways to Analyze Your Call Center Data
Posted on: 27 Oct 2020
Want to analyze your call center data to improve agent performance and customer service? There are a few different ways to analyze cloud call center data. In this post, we …Read More »
What Is ISDN? The Integrated Services Digital Network Explained
Posted on: 06 Oct 2020
Want to establish an effective and easy-to-use business phone system? Here is an in-depth post about Integrated Services Digital Network (ISDN), how it works, major benefits for business uses, and …Read More »
5 Benefits of Unified Communications for Remote Teams
Posted on: 02 Oct 2020
Struggling to manage your remote teams? Unified communications for remote teams or UCaaS can be the solution you need to increase visibility of remote teams while maintaining productivity. Unified Communications …Read More »
6 Useful Ways to Reduce Abandoned Calls in Your Call Center
Posted on: 28 Sep 2020
Is your call center not performing well in terms of customer satisfaction? Then you may need to rethink how customers interact with your call center and how many customers give …Read More »