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What is a Dynamic Caller ID for VoIP?

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Is it possible to change an outgoing caller ID? Yes, with the VoIP feature, dynamic caller ID, your business can display a local or toll free number instead of a long-distance or international number. But how do customizable caller IDs work and how can they benefit your business? Here we discuss dynamic caller IDs and their benefits.

What is a Caller ID?

Voice over IP or VoIP phone systems use the internet to place and receive calls. With a VoIP system, you can make calls from any location and through any device as long as it is connected to a reliable internet source. Such systems are also referred to as cloud phone systems. Because of their flexibility and use of the internet, these systems provide users with virtual communication features such as call forwarding, call recording, video conferencing, and more.

One of these features is a customizable and dynamic caller ID. The caller ID was first introduced in the 1980s. This allowed users to screen calls by being able to see who was calling. It provided an opportunity to miss calls from unknown numbers or numbers that were from different area codes.

However, this became a problem for sales and telemarketing businesses. Customers could now reject calls before answering them. Furthermore, it inhibited the activity of scammers and hackers as well. But in the middle of all of that, it negatively impacted legitimate businesses that were reaching out.

What is a Dynamic Caller ID for VoIP?

As a solution to this problem, the dynamic caller ID was invented. With the old, traditional caller ID systems, users were unable to change their outgoing caller ID. That is, the number that was displayed on the recipient’s device.

A dynamic caller ID, however, allows users to customize the number that is displayed. This way, you can show different numbers for different calls based on the purpose of the call. VoIP phone service providers can help you get and use this feature in different ways. Some providers will let you switch between different numbers that you purchase from them. You can purchase toll free, international, and local numbers. While others will give you a list of numbers to use with this feature.

The most common way is to get an outbound calling service with customizable caller ID capabilities from your provider. This way, you can use the outbound web dialer to place calls and display different virtual numbers. For example, even if your business is located in Texas, you can display a Florida area code number or a US toll free number as your outgoing caller ID. You can even get international toll free numbers and display them when calling international customers.

Why Does Your Business Need a Dynamic Caller ID?

The main reason why businesses use or should consider using a dynamic caller ID is so they can increase the chances of calls being answered. Individuals are less likely to answer calls from “unknown” numbers or numbers they do not recognize as toll free or local.

With a customizable caller ID, you can choose which number to display. When calling specific local areas, you can display that area’s local number or toll free number. In fact, this even increases the chances of receiving a call back because callers will be dialing a local or toll free number which does not incur high calling rates.

Contact centers, customer service teams, as well as sales and marketing teams can use this feature to reach more customers locally and internationally. The logic here is the customer will assume your business is local and will feel more comfortable doing business with you due to your location.

How to Get a Dynamic Caller ID?

United World Telecom offers a customizable caller ID with our outbound calling service. You can purchase outbound calling by adding it to your virtual phone number plan. Then, choose additional virtual numbers you would like to have. These are numbers for markets and areas where you want to expand your business or customer service. Then, start calling locally and internationally and give your team greater opportunities to make sales!

Fixed versus Non-Fixed VoIP Numbers: What’s the Difference?

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When switching to a VoIP phone system, there are a lot of terminologies to understand. Fixed VoIP numbers and non-fixed VoIP numbers are two of them. In this post, we will discuss the differences between these voice over IP phone numbers so you can choose the right one for your needs.

VoIP Numbers: Definition & Types

Before going through the differences between fixed and non-fixed VoIP numbers, it is important to first understand what VoIP numbers are. Voice over internet protocol or VoIP is a telephony solution that uses the internet to make and receive calls. It does so by converting voice into data packets and transmitting them over an IP network.

When you call someone using your VoIP line, they will see your VoIP number which is a part of your caller ID. But what information is present within your caller ID depends on what type of VoIP number and service you have. This can be a fixed VoIP number or a non-fixed VoIP number.

What are Fixed VoIP Numbers?

A fixed VoIP number is an internet phone line offered by your VoIP provider and attached to a physical location. In other words, it has an account manager and a residential or company address associated with it. Like office phone systems, these numbers require an address to activate the service. If the account manager wants to move this number, they can do so through number porting.

It is almost impossible to steal or mask the identity of a fixed VoIP number as they are connected to a physical address. Because of this, these numbers are more reliable and preferred since they keep fraudulent activity at bay. This connection to physical addresses is also the reason why VoIP providers support 911 and emergency calling services on fixed VoIP lines.

Fixed VoIP lines are not only connected through an internet connection. They also function through SIP trunks providing more reliable service.

What is a Non-Fixed VoIP Phone Number?

Non-fixed VoIP numbers are not associated with physical addresses. On the contrary, they function more like virtual phone numbers. Since they work through the internet (“virtually”) and do not require a physical address, they can function from any geographic location. Small businesses that want to offer a local presence can use this to their advantage.

Virtual numbers allow you to make and answer calls over an internet connection. And this makes it possible to connect with international clients or customers without incurring long-distance calling fees. You can get various local phone numbers and toll free numbers with specific area codes that can be used through your non-fixed line. This way, your customers will be calling local or toll free numbers instead of paying international dialing fees. And incoming calls are forwarded to whichever line or number you desire.

Who can use non-fixed VoIP numbers? Businesses and companies preparing or wanting to:

  • Expand their reach
  • Enter new markets
  • Connect with international customers
  • Operate remote or virtual teams (examples: virtual call centers, work-from-home teams, etc.)

Non-fixed VoIP numbers are inexpensive, easy to set-up, and use. But due to these reasons, they may be prone to fraudulent activity. Also note that compared to fixed VoIP lines, non-fixed lines should be a last resort for 911 calls because these calls are not traceable.

Fixed vs Non-Fixed VoIP Numbers: What’s the Difference

How do you decide which is better for your business? This decision largely depends on the needs of your business and its future plans. For a small business starting out, a fixed VoIP number may seem like the better bet. However, if you have international offices and cater to international customers, then a non-fixed VoIP phone number is more appropriate. With advancements in technology, VoIP and ISP providers have been trying to offer more secure services. Here is a more visual comparison:

Fixed VoIP Phone Numbers Non-Fixed VoIP Phone Numbers
Can work through SIP trunking or an internet connection Need only an internet connection to work
Need to be assigned to a physical address Does not need to be assigned to a physical address
More authentic and secure Less secure; However, providers are continuously trying to provide more secure internet services
Come with advanced call management features Come with advanced call management features
More expensive international calling Less expensive international calling;
Good for businesses with global communications
Generally more expensive;
Additional features cost extra
Comparatively inexpensive;
Easy to obtain and quick to set-up;
Additional features may cost extra
Able to make 911 and emergency calls Unable to make 911 and emergency calls

Choose What’s Best for Your Company

Depending on your company’s present needs and future goals, it is important to select a service that is reliable, scalable, and offers great customer support. To learn more about VoIP numbers, speak with one of our experts at 1 (877) 898 8646.

What is Call Routing?

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Wish you could distribute your business calls better so agents and employees are not overwhelmed or (worse!) underwhelmed? Call routing is an effective call management solution that can organize your calls and distribute them more efficiently.

Call Routing: Definition

Call routing — also known as automatic call distributor (ACD) — is a telephony feature that answers and directs calls based on predetermined rules set by the account manager. A business can use call routing to enable callers to connect with specific people or departments instantly.

In other words, callers will not have to dial separate numbers. When they call a business, they are offered different options, to which they respond verbally or by pressing a number on their keypad. The caller is then routed to the individual or department that can help them.

How Does Call Routing Work?

Call routing is a feature of voice over IP or VoIP phone systems. This phone system answers incoming calls, determines the purpose of the call, and accordingly transfers it to the right department or individual. How you set up your call routing map depends on what you want it to accomplish. Here are a few different criteria that have been used by various businesses.

Interactive Voice Response: Also known as IVR, interactive voice response is essentially an automated phone system that offers a predetermined series of menus to callers. Callers pick their choice by dialing a number on their keypad or verbally saying it. They are then directed to the right department.

Time of Day Routing: A type of routing based on time, for both the caller and receiver. Calls coming in during off-hours or during the weekends can be directed to remote offices or employees or your smartphone so service is uninterrupted.

Skill-Based Routing: A type of routing based on agents’ skills and caller requirements such as language preferences. This can be accomplished through direct inward dialing, which enables callers to dial a direct number that corresponds to the department or extension they want to reach.

Location-Based Routing: A type of routing that depends on the location of the caller. This is good for businesses with offices and customers in different time zones as callers can get assistance in the area they are calling from. It is possible to forward calls internationally based on the locations of callers.

Different Ways Calls Can Be Routed

As you can see, there are a few different ways to set up call routing for your business. However, with an IVR system, you might be able to combine a few of these criteria to provide better options for your callers. Some ways you can route calls are:

Regular Routing: This type of call routing is based on a predetermined set created and managed by the account or department manager. All calls will move through a chronological order and available agents can answer and assist callers.

All-the-Way-Round Routing: With this type of routing, incoming calls are equally distributed. The first call goes to the first agent, second to the next agent, and so on. Once the last agent receives a call, the next call is sent to the first agent.

Least Occupied Agent Routing: This type of call routing ensures that no agent spends too much time idly. Incoming calls are forwarded to any agent waiting the longest or that hasn’t received a call in a while.

Simultaneous Routing: This routing strategy is pretty straightforward. All incoming calls ring simultaneously on all assigned employees’ phones. Whoever is available immediately can answer and assist the caller.

Top Reasons Why Your Business Needs Call Routing

So, why should you consider getting call routing and using these routing strategies for your business? First, thanks to advancements in telecommunications, this technology is available not just for call centers but for all business types: small businesses, solopreneurs, large corporate enterprises, and more.

Basically, if your company wants to improve sales or customer support, then routing calls effectively can save on time and money and help you provide high-quality service. Some of the main benefits are:

  • Providing better customer service options and expand internationally based on location and language preferences
  • Offering 24/7 customer support by forwarding calls to offices in different time zones
  • Reducing wait times and increasing first call resolution rates
  • Increasing customer satisfaction and retention rates

How to Get Call Routing

Call routing comes as a part of a VoIP phone system. In that, you can build your business a solid and reliable communication system that helps you manage and handle incoming calls effectively. United World Telecom can help you get call routing and VoIP. To start, speak with an expert today!

What is a Web Phone?

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In this article, you will learn the definition of a web phone, how it works, and the benefits of using one for your business.

What is a Web Phone?

A web phone, also known as a web dialer, is a web application that enables two-way international phone calls from a web browser. It is powered by WebRTC and only requires high-speed internet access, a computer, and a headset or speakerphone to start placing calls.

Enabling all the core functionality of a business phone service, web phones are among the most effective tools for sales and support teams to communicate with contacts internationally.

How Does a Web Phone Work?

Web phones use technology that is built into web browsers to support voice communications. WebRTC is the standard technology for web phones because it is a stable and secure open-source framework with high sound quality.

A web phone works very similarly to a softphone, with a very easy-to-use interface and clickable buttons to dial any phone number worldwide. It is compatible with Windows PC, macOS, Linux, and also Android devices. Users can simply connect a headset to their device to get started.

What is WebRTC?

WebRTC is an open-source HTML framework that enables IP voice communications from a web interface or browser. It is a stable open-source technology that works in nearly all modern browsers. Its widespread availability makes this the underlying technology for most web dialers. 

Web Phone Applications

Approximately 36% of US businesses have already started using IP for voice communications. This percentage is much higher across the world as it is a more affordable alternative to plain old telephone service in most countries.

These are some real-life applications that can benefit your business:

  • Pre-sales teams make international outbound calls with a localized dynamic caller ID.
  • Remote support agents use their computers to call customers from a local or toll free phone number that can also receive calls back.
  • Contact center agents answer incoming calls on their computers.

How to Use a Web Dialer

There is no technical expertise necessary to use a web dialer phone. In fact, users only need to have a basic understanding of how to use a computer and the internet. It doesn’t require any extra setup. You would just sign up for the service and then log in from your web browser and start making phone calls. Here are the basic steps:

  1. Log in to the web dialer site 
  2. Connect your headset or microphone
  3. Dial the number for the call you want to place

Functionality of a Web Phone

A web phone dialer has all the core functionality of a traditional business phone service.

Outbound Calls

You can use this technology to make international outbound calls from a web browser. There is tremendous flexibility to this as users have the option to choose which caller ID they would like to display. Recipients are more likely to answer calls from a local number they recognize.

Inbound Calls

The service enables two-way voice communication, which means you can answer incoming calls on your web phone. It is loaded with call center features that automate customer interactions and make call routing simpler.

Call Transfer

Transfer calls easily to the right person or department. Everyone in your office becomes available to receive transferred phone calls with the versatile feature.

Free In-Network Calls

The ability to make free in-network calls to other users in the account makes this a highly valuable major tool for organizations with a distributed workforce. It helps remote teams stay connected to your team while working from home.

Voicemails

Like a traditional business phone service, web phones enable users to receive voicemails. You can actually listen to your voicemails directly from the web dialer.

Call History

View and search all your recent calls. It’s easy to sort through inbound and outbound calls, rejected calls, and missed phone calls. This will help your sales team follow up with any important leads.

Contacts and API Integrations

You can enter relevant contact information that corresponds to individual phone numbers and will be automatically displayed. Users can also search and filter through interactions with individual contacts.

It can also be used together with other business tools. UWT provides an API that enables users to sync call detail records from a web phone with other software and tools they might be using.

Benefits of Web Phones for Businesses

Managers have reported significant improvements with their teams that use web phones. There are many benefits for teams of all sizes. Below is a list of the top web phone benefits.

Increase Sales

A web phone can increase sales by more than 75%, as it enables salespeople to call leads and convert those leads into paying customers.

Prospective customers are more likely to pick up a phone call from a number they recognize. We enable you to make international phone calls while showing a local caller ID. Your sales calls will have a higher conversion rate and your sales will increase.

Reduce Costs

Web phones provide a simple interface to use IP for voice communications. Voice over IP is the most affordable way to make business phone calls. In fact, organizations frequently report higher than 50% decreases in telecom expenditures upon switching to VoIP. 

Improve Customer Service

Having a phone system in place for customer service will undoubtedly improve customer experience. Agents can call customers from their computers and not worry about the quality of the phone calls. They can also use a local or toll free number from any country to show as caller ID and to receive calls back.

Bring Your Own Device

Bring your own device (BYOD) refers to employees being permitted to use their personally-owned devices, rather than company-provided devices. Research from Vodacom shows that about 95% of employees use at least one personal device at work, and that number is predicted to be even higher in the coming years.

Web phones are accessible from any browser, which means that employees can connect to the service from their own devices. This should emerge as one of the most effective tools in the remote work economy.

How Much Bandwidth is Needed for VoIP

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Businesses looking to improve and enhance their communication system with the end goal of providing better customer service will find business VoIP as a suitable solution. However, when you are switching to such a cloud phone system, you’ll need to make sure that your office internet meets voice over IP bandwidth needs. Read on to learn more about what is needed to support VoIP calling in a business setting.

Business VoIP Calls: Bandwidth Requirements

A VoIP phone system enables the calling and transmission of data over the internet between two parties. Doing so makes it possible to send and receive voice, video, and other unified communications through a cost-effective route. Thanks to new technologies like a web phone, it is possible to make and receive calls from a computer. Because of this reason, business VoIP is popular among companies of varying sizes.

Virtual phone service providers like United World Telecom can help you build a VoIP system at your office with the virtual communication tools and features you desire. Part of setting up such a system requires an evaluation of the bandwidth required to run a cloud phone system. Here we will look at different VoIP bandwidth requirements.

What is Bandwidth and Why Does It Matter for VoIP?

Bandwidth is a term used to describe the data transfer rate of an internet connection. In other words, it refers to the amount of data that can be transferred over the internet connection within a given time period. You will have to set aside a certain amount of bandwidth from what you receive through your internet provider (ISP).

This is important because VoIP phone calls run over the internet and require a good internet connection to provide quality calls. High browsing activity or additional applications can reduce the amount of bandwidth available for your cloud phone system. Lower bandwidth equals slower speed which can result in lower call quality. Some factors that impact voice over IP calls include:

  • How many phone lines are required?
  • How many calls will be occurring concurrently?
  • Will other applications be running simultaneously with your VoIP system?
  • Upload/download speed provided
  • Codec provided by your service provider

Keeping these factors in mind, you can calculate an estimate of how much bandwidth will be required to run your cloud phone system smoothly.

Calculating Bandwidth Needed for Your VoIP System

So, how do you decide how much VoIP bandwidth your system will need? The most important aspect to take into account is the number of employees making calls and how many calls will occur simultaneously. The general range for bandwidth needed is anywhere from 85-100Kbps for each concurrent VoIP call. Bandwidth is measured in kilobytes per second (Kbps).

Number of Concurrent Calls Bandwidth Recommended
1 100 Kbps
5 500 Kbps
10 1 Mbps
15 1.5 Mbps
20 20 Mbps

Secondly, you want to check the codec quality provided by your provider. Codec is a program that converts voice into digital signals to be transmitted during the call. In other words, codec reduces the size of call files without impacting voice quality. The ideal codec will determine the amount of data your VoIP calls will need. Here is a table for your reference:

Codec Bitrate Bandwidth Usage
G.711 64 Kbps 87.2 Kbps
G.722 48-64 Kbps 80 Kbps
G.723.1 5.3 Kbps 20.8 Kbps
G.726 32 Kbps 55.2 Kbps
G.728 16 Kbps 32 Kbps
G.729 8 Kbps 31.2 Kbps

Note: Bitrate per second refers to the rate at which bits of data are transmitted within a given time.

Additionally, since VoIP calls stream two-way voice messages, the data usage is twice the normal rate per second. Most virtual calls will need about 64 Kbps. You can have 12 calls concurrently using 1 Mbps or 120 calls with 10 Mbps. And this is for calling only. For other virtual activities such as browsing, using internet applications, etc., more bandwidth will be required.

Making VoIP Calls

Ensure your business has enough bandwidth to make high-quality calls with your VoIP system. There are routers available that prioritize voice calls over other internet activity. This would ensure no quality is taken away from the calls. Contact your ISP for information about bandwidth usage and availability options. To learn more about VoIP systems for business, call us at 1 (877) 898 8646.

SIP Trunking vs VoIP: Understanding the Difference

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To decide whether your business needs SIP trunking or VoIP technology, you must first understand what these communication services are and how they differ. Here we will discuss in detail how these two types of technology operate so you can make an informed decision when choosing between them.

Difference Between SIP Trunking and VoIP Technology

SIP and VoIP are often used interchangeably, which is why they can be misunderstood. SIP stands for Session Initiation Protocol while VoIP stands for Voice over Internet Protocol. Both of these services provide foundations for IP technology. That is, they enable users to make and answer calls over the internet (or virtual phone lines) as opposed to traditional phone lines or PSTN lines. But there are a few key differences that set them apart, let’s have a look.

What is VoIP? The Basics

Voice over IP or VoIP technology is a business phone solution that transmits voice messages over the internet. It converts voice into digital signals and sends them to the destination number or endpoint. To use this service, you will require a VoIP phone and VoIP system. Most providers will even offer you unlimited calling minutes as a better deal. And so, for basic voice communication, VoIP is an affordable and practical solution.

SIP Trunking Explained

SIP trunking enables the transmission of multimedia and unified communications over the internet. SIP technology builds on voice over IP to provide not only voice but other communication as well. That is, video messaging, text messaging, file and document sharing, and so on. SIP trunking, therefore, works as an all-inclusive phone solution.

For a business looking to provide multi-channel communication, SIP technology is an ideal solution. This is because it is more affordable than using multiple different platforms/services as all communication tools needed are located in one place.

SIP vs VoIP

Now for the difference between the two types of virtual telephony solutions:

1. Type of Sessions Transmitted — VoIP calls handle only one type of session and that is voice communication. SIP calls, on the other hand, handle multimedia sessions such as voice, video, text, etc.

2. Operation — VoIP calls operate only over an internet connection and need a computer to run the software. VoIP handsets, for example, must be attached and connected to a computer to be used. A SIP trunk, on the contrary, can work over any network; this includes ISDN, VPN, or the internet. Plus, SIP equipment can operate by itself and does not depend on a computer to function.

3) Handling of Traffic — Both systems differ in terms of how they handle traffic. SIP systems work along with an office’s private branch exchange or PBX system. These systems are designed to manage large amounts of traffic and data. You can also add an extra layer of security by getting a direct connection to your provider. VoIP technology, on the other hand, handles traffic from a central network, where a provider oversees everything. This is perfect for businesses that do not have the experience or time to manage their own systems. However, on the downside, such central networks can easily be overloaded by heavy traffic.

Choosing One for Your Company

Deciding whether your company needs SIP trunking or voice over IP technology depends on the type of communications you want to set up. The choice is not really one over the other because SIP is an advanced version of VoIP. Both services can boost your company’s phone system by offering more reliable and cost-saving options. Based on how you want to communicate internally and externally determines whether you need only voice or multimedia sessions. You can get both SIP and VoIP with United World Telecom. Sign up on our homepage or contact us to learn more.

5 SIP Trunking Benefits You Probably Don’t Know

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SIP trunking has slowly revolutionized business communication. This business phone solution uses an internet connection to provide a high-quality and low-cost phone service. More and more companies are using SIP trunks to improve the way they communicate internally and externally. Here are 5 reasons why you should consider this service for your business.

What Are the Top Benefits of SIP Trunking?

Session Initiation Protocol (SIP) is an internet protocol that enables communications between two parties through voice, video, and chat. SIP trunking, therefore, transmits voice, video, and other unified communications through the internet.

This enables businesses to have multi-channel communication options through voice over IP technology. Doing so improves and enhances internal (within the office) and external (between the business and its customers) communication. This is why everyone from small businesses to large corporations is using SIP trunks in their business communication systems. So, what are some benefits of SIP trunking technology?

1. Cost-Effective Services

The main reason why this technology is gaining popularity is because of its affordability while still remaining reliable. SIP calls are routed over the internet instead of traditional expensive phone lines. Furthermore, they give your business the opportunity to make local, long-distance, and international calls at cheaper rates. By routing your calls through international call forwarding services, you can reduce long-distance and international calling costs.

When you sign up for such a service, you are immediately made aware of what the charges for your entire phone system will be. SIP trunk pricing depends on the provider you choose and the various virtual communication tools they offer such as call recording, video conferencing, etc. The cost is predictable and flexible based on your needs and usage. Additionally, most providers do not offer long-term contracts and so if you need to adjust or change your service, you do not have to worry about high cancellation rates either.

2. Unified and Easy-to-Manage Communication System

With this technology, you do not need to have 3-4 different services to manage your company’s communications. SIP trunking allows for different types of data transmission; all in one place. You can access and share voice, video, text, instant messaging, and other files via SIP channels. Having all of your communications in one place can help increase office efficiency, as less time will be spent on finding, learning, and using new software or services.

3. More Office and Employee Productivity

Companies want to improve their communication system to provide better caller experience and service to their customers. In other words, a seamless connection between the business and its valued clients is essential.

Part of such development is providing employees with the right tools to help them be productive and reduce errors. With SIP trunk technology, employees spend less time figuring out how to connect with customers. Managers can access log and activity reports, review recordings of calls, and more to study employee performance. This gives employees additional incentives to do a good job as well.

4. Mobility and Flexibility

Another benefit of SIP trunking is the mobility and flexibility it offers your team. With this technology, you can answer calls not only on traditional phone systems but also on computers, smartphones, tablets, and more. Therefore, you can convert almost any device into a business powerhouse.

Plus, you are not limited in terms of where you can make and answer calls. SIP and VoIP technology enable users to make and receive calls anywhere in the world. This is most useful to businesses with remote offices and employees or those that have employees who travel for work. SIP trunking makes it cheaper to stay connected across borders.

5. Improved and Reliable Phone Service

Most importantly, SIP technology is a reliable phone service with low costs and high quality. Even during a power outage, calls can be directed to employees’ mobile devices or other offices to keep the business running. Failover options make this service one of the most reliable when it comes to secure communications.

Considering SIP Trunking Technology for Your Business?

There is no time like the present to start boosting and enhancing your business’ communication system. SIP trunking can help you create a smooth and interruption-free mode of contact between you and your customers. This, in turn, will help you serve them better and increase customer happiness. Ready to get SIP trunks for your business? Start by signing up for a virtual number with us or call us at 1 (877) 898 8646 to learn more.

Improve Communication With Business VoIP

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As a business owner, you may have often wondered, is there a way to improve business interactions without overspending? Well, yes, there is. Business VoIP is a cloud-based communications solution that is cost-effective and sustainable. But first, you need to understand what VoIP is and how you can use it best.

Business VoIP: Using VoIP in the Workplace

Voice over internet protocol (VoIP) enables you to make and receive phone calls over the internet instead of a phone line. Therefore, VoIP lets you engage in phone conversations through any device (smartphone, laptop, deskphone, etc) and from anywhere in the world. In recent years, VoIP has been growing more and more popular with US companies across different industries.

Besides phone calls, you can also send and receive video, audio, text messages, and files from one system to another. You can also transform any device into a business phone that has VoIP capabilities. And so, even when you are traveling, you can conduct business as well.

Let’s look at the many reasons why business VoIP should be the next switch for your corporation.

Lower Costs and Increased Accessibility

Most companies are switching to business VoIP because VoIP phone systems are cheaper to purchase and install. They do not require expensive hardware or elaborate set-ups. More importantly, because they transmit calls over the internet instead of traditional phone lines, call charges are considerably less. This allows you to make international calls without paying high long-distance calling charges.

A virtual communications provider will offer different plans that you can choose from based on your call volume and business size. Then you pay for how much you use, and you remain accessible no matter where you are. You can get virtual local and international numbers with familiar country and area codes. Individuals are more likely to call or answer a call from a number code that is local and that they recognize.

Personalize with Advanced Features

Every enterprise needs to create and maintain an image of professionalism and customer care. Becoming accessible is one way to do so. Another way is to use additional communication features to personalize and control business interactions. When you get business VoIP from a cloud-based communications provider, you get access to other exciting features that help organize and streamline company calls. Here are some features that United World Telecom offers:

  • Call Forwarding – Forward incoming calls to desired numbers
  • Interactive Voice Response (IVR) – Automated response assists and directs them to the right department through a series of menus
  • Outbound Calling with Customizable Caller ID – Display desired caller ID when making outbound calls for sales and lead generation
  • Customized Greetings – IVR feature that greets customers and offers information about the company
  • Call Recording – Record incoming and outgoing calls for quality assurance and compliance purposes
  • Time of Day Routing – Route calls to certain numbers during specific times of the day
  • SMS to Email, Voicemail to Email – Receive texts and voicemail copies in your inbox
  • Call Tracking – Track incoming and outgoing calls with multiple virtual numbers

Encourages Collaboration Across Teams

With call transfer, multiple extensions, and the ability to communicate from anywhere, business VoIP makes it easier to communicate within teams. This is especially beneficial for companies with remote employees and offices. Through high-quality audio and video communication, you can also be in the know. This leads to more productivity and fewer interruptions.

Bolster Office Communication

With advancements in technology, it is easier than ever to improve office communication to make processes more efficient. So, what are you waiting for? Sign up for a business phone number and start building your VoIP system. Not convinced yet? Talk to an expert to learn more. We are here to help.

Is Your Business Still Using a Landline? Times Have Changed!

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Landlines have been seeing a decline in not only personal use but business use as well. This is due to many factors, including the ease and usefulness of a mobile phone, and also because of the flexibility in the workplace. Workers out at lunch do not want to miss an urgent call so that a work phone will be instituted on their behalf. As for workers who work from home or co-working spaces, a mobile phone line is necessary. Because of this, most offices have gotten rid of their landlines completely. Is Your Business Still Using a Landline? Times Have Changed!

Virtual Technologies Support Today’s Dynamic Businesses

still using a landline?
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Companies are created to grow and change, and it would be a hassle to move in mass amounts of wires every year when you could simply install a powerful WiFi network. Landlines also restrict businesses to one spot. Employees would not have the freedom to leave their desks while waiting for an urgent phone call. Mobile phones are incredibly useful for employees who do not work regular business hours and need more flexibility as well. One example is workers who need to contact international clients in different time zones.

Mobile phones have also increased the number of meetings done over FaceTime and Skype. Instead of having to travel to multiple businesses, you can meet with your colleagues face-to-face wherever you currently are. As long as you have WiFi, you are available. Video conferencing has now become the chosen way to host meetings for many businesses across the world.

Gaining More Flexibility and Freedom with a Virtual Phone System

While virtual phone providers can solve some of the problems associated with the landline, such as being restricted to one location, it can not solve all of them. With a mobile line, you can gain access to even more features with your virtual phone line such as SMS messaging. Most Americans, especially the younger generations, prefer text messages to phone calls. Most Millenials hate speaking on the phone and will ignore a phone call from a business. However, if they’re sent a text message, it’s likely they’ll respond or at least read the message and the information.

Are Business Landlines Common?

Landlines can still be found in many businesses, but those companies have been in business for several years when there were no other options. Many new companies are worried about alternative business developments such as access to bike racks, stocking healthy snacks, pet-friendly workplaces, and meditation rooms. These growing businesses aren’t interested in having a working landline. As landline numbers decrease in homes across the country, business landlines are corresponding accordingly.

If you’re still choosing a virtual phone system to use for your business or office, you can select between VoIP lines and a landline. VoIP, though, has a lower setup cost and much lower maintenance costs than landlines.

Advancing into the Future with VoIP

VoIP or internet calling uses the internet to place your phone calls. This system has been around for a long time, but only recently has VoIP become the best way to place calls. Because of consistent technological achievements over the years, WiFi connections have become very reliable.

If you’re still not convinced that you should ditch the landline, consider a few of these points:

  • VoIP offers many multimedia options, including video, unlike landlines, which only offers voice calling.
  • Your business can expand easier without the addition of multiple phone sets and installing wires.
  • Feature options are limited when choosing a landline, while VoIP comes with call waiting, call forwarding, and many others.
  • Cordless phone sets for landlines will not work during a power outage.
  • VoIP allows you to use mobile phones, landline phones, computers, laptops, and tablets to communicate.
  • You can port your numbers easily with VoIP and make calls from your mobile phone wherever you go.
  • VoIP has the benefit of rejecting anonymous callers, if you prefer.
  • Auto attendants, voicemail to email, and voicemail to text are all available with a VoIP connection.

VoIP: Today’s Top Solution for Business Phone Numbers

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What is the best phone system for your small business? There seems to be an unlimited number of choices when it comes to choosing a communication system. There are landlines, Voice over Internet Protocol or VoIP systems, virtual numbers, cloud-hosted, and more. Although there are plenty of options to choose from, VoIP Business Phone Numbers might be your best choice.

The Benefits of using VoIP Internet Phone Services

Most small businesses prefer to use VoIP because unlike landlines, the VoIP systems run over a reliable internet connection. Many companies prefer VoIP because they can run their telephone lines over the same internet line that they run their businesses through. Sometimes a business uses the same internet connection for both the phone and the internet. Because of this, the business won’t have to go through any installation processes or have to deal with adding phone lines to multiple offices. In addition, they can integrate with the computers that already have in the office. Employees are able to make calls from their laptops and computers or set up their voicemails to be sent to their email. If a business is using a CRM program, it is very beneficial because businesses will easily be able to keep up with customers’ inquiries.

VoIP systems also make the most sense for small businesses because they work with small and affordable PBX equipment. PBX equipment allows for small businesses to have access to many features that generally only a large corporation would have, like call recording and conference calling, all for a low price.

VoIP Business Phone Numbers
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How VoIP Business Phone Numbers Work

The VoIP system works similarly to how a landline system does. You can choose your phone number and area code, or if you prefer to use a toll free number, you can select that as well. Some businesses prefer to have both. VoIP makes the most sense for small business owners because it is easy to manage in a simple to use online portal. From the online portal, managers can delegate phone numbers as well as extensions and choose which features to turn on and off. From the online portal, administrators can also add new lines whenever they need them.

VoIP began gaining more popularity in recent years because the original problems with VoIP are virtually nonexistent. Years ago there were problems with call quality and static; however, now that internet technology has improved so has VoIP. The connection is so much better now that it sounds the same as if you were using a landline. Because of these improvements and the phone service cost savings, VoIP has been steadily moving to become the standard for all businesses.

Types of VoIP Business Phone Numbers

If you are planning on using a VoIP system for your business be sure that there is a reliable internet connection. It is also essential to decide which PBX equipment is best for your business. There are two options; on-premises or cloud-based PBX. Some phone providers will offer both while others offer one or the other.

If you choose to use VoIP on-premises, you must have room for the PBX equipment installed in your office or store. It is up to you to train your IT staff to upgrade it and keep it running and secure. Because  IT staff is the one maintaining the PBX, you are in complete control of the system. On-premises PBX is best for security because everything is run from inside of your business. However, if a business doesn’t have it’s own IT staff, then they will not be able to use the on-premises option.

Another option is cloud-hosted VoIP. These are popular among small businesses because the equipment is housed off-premises by the provider. The provider is the one who is responsible for upgrading software, making sure everything is secure, and housing all of the equipment. This way is also faster because upon activation you’re ready to go. If you decide on a cloud-hosted system be sure that the provider has enough bandwidth to support a growing business. If there is not enough bandwidth, calls could suffer in quality.

The popularity of VoIP among small business owners comes as no surprise. It is one of the best ways to keep you in constant contact with your customers and the most affordable and easy-to-use option. To learn more about our virtual phone number services and how you can integrate them into your marketing strategy, contact us.