Call Recording on Any of your Call Forwarding Lines
United World Telecom’s Hosted Call Recording feature lets you record inbound and outbound business calls through the Control Panel. By recording calls, your business can not only improve quality assurance and customer experience but also:
- Reduce business and personal liability
- Record transactions and maintain compliance
- Integrate recording with any operating systems
- Improve your customer service
What is Hosted Call Recording?
Call recording is a telephone feature that enables you to record your incoming and outgoing calls automatically. You can select any of your call forwarding number(s) to record and save calls from. Set up and activate this feature instantly through the United World Telecom online control panel. Once activated, you can record all calls made to your selected number and save the file to revisit at a later time.
The feature is programmed to record 100% of the call traffic received on the selected number by default. However, you can change the settings and record a smaller percentage of calls. For example, You can record 10% of inbound calls, where 1 in every 10 calls received will be recorded.
Advantages of Call Recording
- Improve staff performance reviews and monitoring
- Record transactions
- Reduce business and personal liability
- Monitor and evaluate campaign ROI
- Collect valuable sales training material
- Improve customer service training
- Maintain compliance
- Reduce errors and improve quality
- Increase sales, find and recover missed opportunities
Hosted Call Recording at Competitive Rates
United World Telecom offers call recording at very affordable rates. The monthly fee and cost per minute vary with the service plan you are enrolled in. When comparing the benefits of this feature to the cost, the service essentially pays for itself.
Setting Up Call Recording
New customers can add this feature to your selected service number(s) by selecting the ‘Call Recording’ option that corresponds to the plan you selected on the ‘View Rates’ page. Then select ‘Add to Cart’ to complete your call forwarding order.
Current customers can log in to your online control panel at uwtcallback.com and select the red ‘Call Recording’ activation button for the phone line you would like to record calls on. The call recording plan and settings page will open automatically. Select the call recording plan, check your service preferences, and click ‘Save.’
To verify that the feature has been activated on the selected service lines(s), close the call recording plan and settings page and check that all selected service lines show the ‘Manage Call Recording’ button.
Record Calls with No Limitations
With United World Telecom, customers can enjoy unlimited hosted call recording. There is no limit to the number or length of the calls you would like to record. Furthermore, recorded calls can be stored for up to six years. Long-term storage is also available and is subject to the same per-minute rate. Additional storage charges will be calculated based on the total number of call minutes stored per month multiplied by the corresponding per minute rate.
How to Access Recorded Calls
You may play or download your recorded calls at any time. Log into your online Control Panel and find the selected service line with call recording. Open the billing statement, find the month and phone call you would like to listen to, and click the recording icon.
Ways to Use Call Recording
Call recording can also be used for employee training in reviewing the dos and don’ts related to customer service. Managers can also closely analyze their customers’ needs and devise ways to improve upon current strategies. Business managers can also use these recorded calls to gather great customer satisfaction stories when they point out features of a product or service they are pleased with. Similarly, a database of recorded calls can provide a good analysis of the company’s progress by comparing methods of handling things in the past to current, more improved methods.
In relation to marketing, hosted call recording can help the marketing team improve its understanding of its target market. By listening to various customer calls, the marketing team can learn about how their marketing efforts are paying off and if they need to tweak their strategies. This can have a huge impact on marketing efforts, making the team more efficient and their efforts more impactful.
This feature can also be utilized to meet regulatory-compliance guidelines, depending on the sector the business operates in. Recording calls can aid in resolving a dispute or defend against litigation. Considering the high cost of litigation, the cost of a recording feature is minimal in comparison.
United World Telecom provides this feature to help business owners maximize business practices in today’s extremely competitive market. When businesses are looking at the big picture in mapping out efforts and goals, it is often easy to miss small efforts that could make a very significant impact. Recording calls is very well one of those small efforts, with a low cost of investment, potentially presenting a large impact.
Get Call Recording from United World Telecom
United World Telecom focuses on providing advanced communication methods to aid businesses in achieving success and connecting with their customers effectively. With this at the core of United World Telecom’s efforts, customer service specialists are well-positioned to go over a business’ needs with the owners and managers and advise upon what service and features are best suited for the company.
United World Telecom services include international virtual phone numbers, toll free numbers, local phone numbers, international phone numbers, port/ number transferring, call forwarding, virtual phone numbers, DID numbers, personal 800 numbers, international call forwarding, international toll free numbers, local business phone numbers, toll free 800 numbers, vanity phone numbers, virtual toll free numbers, and ITFS numbers.
In addition to our hosted call recording feature, United World Telecom offers advanced IVR/ PBX, Enterprise API, customized greeting, time of day routing, failover forwarding, voicemail to email, fax to email, SMS forwarding, local ringback tone, simultaneous ringing, sequential forwarding, select country forwarding, streamlined account management, call transfer, black and white lists, and rollover minutes.
No matter how big or small the company may be, United World Telecom is dedicated to helping each company reach its telecommunication goals with excellent customer service, advanced service options, and an extended list of convenient features to choose from. Contact us today to learn more about our many dynamic services.