Every year, businesses need to check themselves and see how they stack up against not just competition, but market trends. This is where unified communications trends of 2020 come in. How can businesses continue to improve their communication system and, by extension, maintain productivity and manage remote teams?
Unified Communications Trends: 2020
The unified communications trends for 2020 seem to focus not only on increased productivity, advanced technology, and better customer service but also on ways to improve employees’ experience and team collaboration. Read on for the top UC trends for 2020 that businesses should keep in mind.
1. Adoption of UCaaS
One of the top UC trends is the growing adoption of UCaaS. Large companies and enterprises are investing in unified communications as a service as a business communication system. This is because UCaaS consolidates major communications channels and platforms such as voice, video, SMS, and email in the cloud. And by combining all of these applications and channels in one place, UCaaS boasts a cost-effective and organized business phone system.
2. Rising Presence of AI
As can be seen with most industries, artificial intelligence (AI) is slowly expanding and making its way in major processes. Telecom and business communication is no stranger to AI. However, a growing unified communications trend sees AI becoming a more common tool. Think: virtual chatbots, virtual assistants, integrated services, and more. The implementation of AI resonates with the goal of using technology to improve productivity and collaboration and achieve faster and more accurate results.
3. More Cloud Solutions
Cloud communication solutions continue to be on the list of UC trends. And this is simply because cloud computing and storage have been in great demand and used by almost every business. According to a 2019 study conducted by Nemertes, about 67% of companies are currently using some part of their UC cloud solution while a third of those companies are using their UC cloud solution to the fullest extent. Because of this, UC providers are looking at partnerships, affiliations, and integrations that enable users to take advantage of more comprehensive cloud solutions.
4. Rise of Global SIP
As businesses across the world are renewing and improving their global communication systems, it is important for your company to stay ahead of the game. Global SIP gives multinational businesses the ability to expand with ease and reduce communication-related costs. With SIP trunking from VoIP providers, your business can place focus on voice network infrastructure, offer multichannel and multimedia support, and have access to centralized cloud communications.
5. Focus on EX as well as CX
While most UC trends are focused on improving customer experience (CX), in 2020, focus has shifted to employee experience (EX). Improved EX directly leads to enhanced CX, which at the end of the day should be every business’ goal. Unified communications can help employees become more efficient; efficient employees reduce costs and increase customer satisfaction.
Switching to UC for Business
Unified communications can vastly improve your business’ productivity while ensuring it stays in the game with advanced telecom technology. Find out how United World Telecom can help your business; speak with one of our experts today!