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AI-POWERED CONVERSATIONAL INSIGHTS

Smart Call Analytics with AI Call Insights


Dive deeper into inbound and outbound call traffic with summaries, transcripts, and sentiment analysis for each phone line.

Add AI insights to your business phone number

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AI Call Analysis for Optimized Sales and Support

Unlock hidden insights and opportunities from customer calls with AI-powered analytics.
Sentiment Analysis

Use emotion detection to identify sentiment trends and outcomes for inbound and outbound calls.

Call Transcription

Scan through calls and document conversations by automatically transcribing calls into text.

Prompt-driven Analysis

Ask specific questions to unlock deeper, actionable insights to refine customer interactions.
* Coming Soon!

Call Translation

Translate call transcripts into more than 50 languages to better understand international customers.
* AI Insights Add-on

Call Summary

Review calls twice as fast with call summaries that are automatically generated post call.

What can you do with AI-generated call insights?

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Use deep insights to personalize sales calls

Review sales calls to analyze sentiments, identify key conversation points, and meet prospect needs.

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Identify support trends and common points of friction

Enable support teams to act fast by quickly pinpointing service issues and unhappy customers within call summaries and transcripts.

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Train agents with examples from past calls

Provide personalized training by reviewing recordings and transcripts and identifying sentiment trends to ensure teams perform optimally.

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Unlock international conversations with translation

Translate transcripts from 50+ languages to English to access AI features like summaries and sentiment analysis.

Integrate With Your Favorite Business Tools

Create a business powerhouse by connecting voice and call insights to your CRM, help desk software, PBX, and more.

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Zendesk
CRM
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Salesforce
CRM
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Zoho
CRM
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Hubspot
CRM
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Intercom
Help Desk
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Pipedrive
CRM
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Gorgias
Help Desk
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3CX
PBX
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Genesys
PBX
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MS Teams
CRM
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High Level
CRM

 

AI insights control panel

Optimize Business Operations with AI Call Insights

Get a comprehensive view of agent-customer interactions by listening to recordings, reading summaries, and analyzing sentiment trends. Convert your inbound and outbound call traffic into useful data that can be used to train new agents and improve customer-facing teams.

Try this feature for free with United World Telecom!

To get started, speak with our representatives or contact your account manager. Call us at +1 (561) 276-7156!

» Click to view Step-By-Step instructions.

A Company You Can Trust

Experience unmatched expertise and support from leaders in the industry.

160+
Countries
Phone numbers available across the globe.
28
Years
We've been in business since 1996.
99.999%
Uptime
Multiple layers of redundancy = Higher reliability.
4.8
Stars
Google Reviews.

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