Considering getting VoIP numbers for your business phone system? Voice over IP or virtual numbers can boost your office’s internal and external communication to make it smooth and more efficient. Here we will look at how these numbers function and how they can improve a business’ customer relations.
What is a Voice Over IP Number?
Voice over IP numbers, or VoIP numbers, are telephone numbers assigned to users. This is different from other telephone numbers that get assigned to a certain phone line or location. And so you can utilize the internet to make and answer calls from anywhere with a VoIP number. Other common terms for VoIP numbers are virtual phone numbers, access numbers, and direct inward dialing or DID numbers.
How Does Voice Over IP Work?
VoIP numbers use voice over IP or SIP technology to operate. This means they give users the ability to make and receive calls over the internet instead of over traditional phone lines. While VoIP enables voice communications over the internet, SIP trunking builds on VoIP to enable voice, video, and text sharing as well. To learn more about these services, check out our article about differences between VoIP and SIP trunking.
Thus, using voice over IP technology, your business can have a well-rounded and efficient communication system.
Why Should I get a VoIP Number?
VoIP numbers and SIP trunking technology are gaining popularity for a lot of reasons. But the main attraction is the affordability and being able to manage all communications in one place. Here are the top reasons to get virtual numbers:
It is a Budget-Friendly Service
When you get a VoIP number, you subscribe to a specific virtual number plan with your service provider. This way, you are aware of what you will be charged per month. Your bill is predictable and stays fairly the same unless you upgrade to a higher plan. Furthermore, most providers do not require you to sign a contract at the start of the term. And so, you are always able to cancel and terminate your service if it is not up to par with your expectations and needs.
VoIP and SIP calls route over the internet, eliminating high expenses that come with calling long-distance and internationally through traditional phone lines. If your business has international clientele or wishes to start expanding its reach, then virtual numbers are the way to go.
Mobility and Reliability
Virtual phone numbers and voice over IP calling are known for high-quality and reliable service. And because of their ability to keep you connected with long-distance customers, VoIP numbers help your business expand beyond its immediate physical location. With this technology, users can make and answer calls from anywhere in the world as long as they have a reliable internet connection. And so, your business is not geographically limited. You can hire remote employees in different countries, states, or regions and use virtual numbers to keep phone bills low.
One Platform for all Communications
SIP trunking makes it so that all types of communication (voice, video, text, etc.) are stored and managed from one platform. This means that as a business manager, you do not have to source different services or apps to develop a well-rounded communication system. Additionally, you will save costs by having all of your activity on one platform.
Increased Employee Productivity and Efficiency
Lastly, virtual and VoIP number plans come with other communication and call management features such as:
- Call routing
- Call recording
- Call transfer
- Outbound calling, and more
These tools help your employees manage incoming and outgoing calls better so that your business can provide better customer service. By distributing and handling calls efficiently, you will be offering better caller experience leading to higher customer satisfaction (CSAT) scores.
How to Get a VoIP Number
You can get VoIP numbers quickly and easily with any virtual phone service provider. However, you must first determine what features and services your business phone system needs. This way, when you research providers, you can find one that fits your requirements and budget.
United World Telecom offers 5 different plans for businesses with different calling needs. You can pick the ideal plan depending on your business’ size, its monthly call rate, and additional features you would like to include.
Get Virtual Numbers with United World Telecom
United World Telecom offers a variety of virtual numbers for businesses of every type and size. To learn more, visit our homepage or call us at 1 (877) 898 8646.