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Top Germany Toll Free Number Providers [2020]

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Toll free numbers in Germany are free for callers. The receiver (the business) is charged for the calls. Callers from anywhere within Germany can call these businesses with a toll free number for free. These numbers are excellent for businesses for this reason. They are an instant indicator that a business is established and poised for communication. If you are considering purchasing a business phone number for communication in Germany, a toll free number may be ideal.

Germany Toll Free Number Providers in 2020

If you need Germany 0800 numbers to support your business plans to expand to Germany, we’ve got you covered. Read on for the top Germany toll free number providers along with information about the types of numbers, their costs, and included features.

1. United World Telecom

Since 1996, United World Telecom has been offering toll free numbers for businesses all over the world. Furthermore, the company provides a global call forwarding service to keep businesses connected across the world. They provide a wide range of telecommunication services to support businesses that need high-quality, cost-effective virtual services for a variety of purposes.

Virtual number plans: United World Telecom’s Germany toll free number plans range from $17.95/month (€15.04) to $528.95/month (€443.22).

Features included:

  • Hosted call recording software
  • Outbound calling (dynamic caller ID)
  • Extensions for different departments
  • Direct inward dialing for individuals and teams
  • Cloud IVR
  • Call forwarding options
  • Call transfer
  • Voicemail and SMS to email

2. Global Call Forwarding

Global Call Forwarding was launched in 2007 and has become one of the world’s leading outlets for virtual business phone numbers. The company offers toll free, local, and international numbers as well as voice over IP.

Virtual number plans: Global Call Forwarding’s Germany toll free numbers start at $17.95/month (€15.04) and go up to $528.95/month (€443.22).

Features included:

  • Hosted call recording software
  • Unlimited extensions
  • Interactive voice response
  • Call forwarding options
  • Time of day routing
  • Select country forwarding
  • Simultaneous ringing
  • Voicemail & SMS to email
  • Outbound calling (dynamic caller ID)
  • Call transfer

3. Vodafone

Vodafone (Germany) was founded in 1990. The company, since then, has been supplying business phone solutions to users within Germany.

Virtual number plans: Vodafone’s Germany virtual business number plans range from $26.89/month (€22.90) to $281.35/month (€239.60), depending on the number of users needed.

Features included:

  • Multiple voice channels
  • Up to 10 blocks of phone numbers at one location
  • IP connection

4. Telekom

Since 1995, Telekom, a German telecom company, has been offering communication solutions across Germany. You can get services such as fixed network, mobile, and internet services.

Virtual number plans: Telekom offers different virtual phone numbers plans ranging from $29.30 (€24.95) to $64.53 (€54.95) per month.

Features included:

  • Multiple numbers
  • Multiple channels (language channels included)
  • Call forwarding
  • Call waiting
  • Voicemail, and more

5. O2 (Telefonica)

Since 1995, O2 (Telefonica) has supplied Germany with broadband, landline, and mobile telecommunications. They remain a reputable option in the market.

Virtual number plans: O2 (Telefonica) voice connection plans range from €40/month to €160/month, depending on the number of voice channels you need.

Features included:

  • Voice connections
  • SIP telephony
  • Easy extension management
  • Call management features
  • Conference calls

Get Germany Toll Free Numbers Today

Here at United World Telecom, we can help you get Germany toll free numbers for business with quick installation and instant activation. You have the option of using a variety of features and there are no contracts. Sign up on our website today or call us to get started!

ITFS Explained: What is International Toll Free Service?

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Need an improved and reliable business phone system? Have you considered an international toll free service to attract customers from all over the world? Such a service can help you establish communication overseas while having calls routed to your main office or smartphone, anywhere in the world. Here is an in-depth guide to international toll free service (ITFS), its benefits, and why you should consider one for your business.

What is International Toll Free Service (ITFS)?

An international toll free service (ITFS) refers to a toll free service that makes international calling possible and easy on the budget. With such a service, you can get international toll free numbers (ITFN) for different countries across the globe. Customers from within those countries can call your ITFN for free while incoming calls route to a number or line of your choice, anywhere in the world and on any device.

This is the main reason why most modern and international businesses are using an ITFS provider to establish a strong international presence. International calling can be expensive, which is why new and small businesses stick to local clientele only. However, with ITFNs, even a small business can go global without incurring a tremendous increase in their expenses.

Reasons to Consider an International Toll Free Service

So, why should your business consider subscribing to an international toll free service? Here are a few top reasons.

1. Expand to New Global Markets
An ITFN helps you test out and enter new markets spread across the world. Think your service will do well in Mexico but are not sure? Get a Mexico toll free number and conduct market research. Run small-scale campaigns or surveys and study how potential customers respond to your product. Then, you can decide whether to further invest in this country or try a different one.

2. Extend Sales Operations to New Countries
Once you are sure you want to extend operations to a new market, you can start small. With ITFNs, you do not need to immediately open field offices to offer sales and customer support services. Start by getting a toll free number and creating a local virtual presence. All incoming calls will route to your original office, wherever it is located. Later, as your business grows in that country or region, you can run a small office with remote and local employees.

3. Offer International Customer Support
An international toll free service will let you provide international customer support to all clients located across the world. You can have calls sent to your main office, home office, or remote agents spread the world over. This way, you can offer support during different time zones and in different languages as well. Customers who can quickly connect with a business at a time convenient to them will remain more loyal.

4. Build a Reputation as an International Business
Use an international toll free number to generate sales and provide support across the world. And by doing so, you can establish your business as an international one. This will only help increase brand visibility and awareness, all of which are important to keep sales growing.

5. Increase Credibility and Reliability
For years toll free numbers have been associated with well-established and large corporations. Getting an international toll free service can help you develop a credible reputation in more than one country. By remaining accessible and easily reachable, you become a business that is reliable and trustworthy. Your customers know that they can reach you quickly no matter what and that will make them want to continue doing business with you.

6. Offer 24/7 Multichannel Customer Service
An ITFS provider like United World Telecom does not only offer a reliable toll free service but also gives you access to communication features that will boost sales and customer service. You can offer 24/7 customer service by:

  • Using our IVR technology to provide quick answers or troubleshooting solutions
  • Forwarding calls to multiple locations simultaneously or during specific hours
  • Offering support in local languages and time zones
  • Using voicemail and SMS services
  • Using our CallMe Click feature that lets web visitors put in their contact information to receive a call back from your business immediately, and more

Being able to provide customer support around the clock goes a long way in retaining valuable clientele.

7. Be Flexible and Mobile
Lastly, your business can remain flexible and portable. Take your business with you wherever you go, set-up offices in different locations, and offer remote-working opportunities. Remote working has become increasingly favorable and being able to offer this option to employees can positively impact productivity.

Choosing an ITFS Provider

Think an international toll free service can boost your international sales? The next step is to find the right ITFS provider. Here are a few factors you must consider when looking for the right provider.

1. Reliable Service
How long have they been in business and what are current customers saying about their services? Looking up the company’s history and customer reviews can be helpful in determining how reliable their service is.

2. Wide Range of Plans
Do they offer you different business plans? Is there any flexibility or are there only long-term contracts that are hard to get out of? This is important to consider as subscribers sometimes want to change plans because the process is not working out. If your provider has a strict long-term contract policy or high cancellation fees, then you may want to find a different one.

3. Variety of Communication Features Included
Besides forwarding calls from international clientele to your desired phone, you can also take advantage of enhanced business communication features. For instance, United World Telecom offers the following features with our virtual phone number plans:

When looking for your new international toll free service provider, ensure they have features that you need to build the right business phone system.

4. Easy Access to Customer Support
Finally, you should be able to reach your provider easily and 24/7; whether it is by phone, email, or chat. United World Telecom, for instance, offers 24/7 customer support via phone, email, live chat, and trouble tickets.

Is ITFS Right for You?

If global expansion is on your business to-do list, then an international toll free service is highly recommended. This service will make creating long-distance business connections easier and less expensive. Speak with our global specialists today to see how we can help you!

5 Benefits of International Toll Free Numbers

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Are international toll free numbers worth it? What benefits can they bring to your business? In this post, we will explain the top 5 benefits of an international toll free number and how ITFN can improve your company’s sales and customer support efforts.

Why Your Business Needs International Toll Free Numbers

An international toll free number is a phone number that can be dialed for free from within their designated country. These calls are then forwarded to another country where the business is located. You can make and answer calls for this number from any location and any device.

For example, a business located in the United States can get toll free numbers for different countries such as UK toll free numbers or Singapore toll free numbers. Callers from within the UK or Singapore can call this toll free number for free. And incoming calls are routed to the business’ office in the US or your smartphone or home office.

Getting an ITFN can greatly boost your international communications and present you with multiple opportunities for growth and expansion. Here are 5 benefits of international toll free numbers.

Related: What is an International Toll Free Number?

1. Global Expansion

With ITFNs, you can expand internationally to many of the world’s 195 countries. Whether you want to target Asia, the MENA region, the UK, or the Australian continent, you can create a local presence in any of these countries with the help of international toll free numbers.

According to Velocity Global, about 53% of businesses are pursuing global expansion upon receiving investments in 2020. Industries that are entering local markets and making waves are Tech, SaaS, Big Data, and Agtech industries. And the main reason why these businesses look for new markets is to expand their customer base and develop better efficiencies.

2. Reduce Operating Costs

With international numbers, as a business manager or owner, you may even consider outsourcing certain tasks to lower-wage countries. Most businesses outsource customer support, telemarketing and sales needs, IT support, troubleshooting, and more.

Outsourcing is becoming more common thanks to cloud technology. In fact, about 93% of organizations consider or adopt cloud technology to improve outsourcing. In fact, a third of all organizations claimed they were willing to increase operating costs for access to the cloud.

You can get services from these areas without opening field offices in the vicinity. This way, you can reduce operating costs while keeping your business afloat.

3. Branding & Credibility

With international toll free numbers, you can easily and quickly set up global communication and marketing. You can communicate to customers in other countries that your company is large and well-established. Market your business as a global one that offers quick and reliable service. All of this can greatly impact the way potential customers see and interact with your business, increasing sales and growth.

4. Increase Customer Satisfaction

An important aspect of running any type of business is offering excellent customer service that will result in high customer satisfaction rates. With toll free numbers, you can provide a toll free hotline for sales or customer support that customers can call for free from different parts of the world. You may also set-up 24/7 customer support by forwarding calls to offices in different time zones. These tactics can help you offer better service, become more accessible to your customers, and thereby improve customer satisfaction.

5. Measure & Improve Performance

Lastly, you can use phone call tracking to analyze global marketing and sales campaigns. You can purchase multiple ITFNs and track incoming calls from target areas. Where and how are customers interacting with your brand? Which geographic location or demographic group is responding better to your product? Where are sales failing and why? These are a few parameters you can use to improve performance and achieve desired results.

Where Can I Get International Toll Free Numbers?

United World Telecom is a trusted provider of international toll free numbers. We offer numbers from more than 160 countries across the globe. Our international toll free numbers ensure that you receive calls while maintaining call quality and reducing international calling rates. Sign up for a new number today on our homepage or call us to learn more!

6 Reasons to Change Your Toll Free Number Provider

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Wondering if your toll free number provider is the best that’s out there? Here are 6 reasons you may want to consider switching your toll free number provider for a better option.

6 Reasons to Change Your Toll Free Number Provider

Your toll free number provider determines how customers interact with your brand. Whether it is through quick and high-quality communication or with the help of advanced technology such as hosted call recording and cloud IVR. Therefore, you must be sure that your current provider is the best that is out there and serves your needs effectively. Here are 6 factors to consider when evaluating your current toll free number provider.

  1. Support
  2. Call quality and reliability
  3. Access to cloud communications
  4. Cost and calling rates
  5. Access to advanced communication features
  6. Long-term contracts or high cancellation fees

1. Lack of Customer Support

Is your current toll free number provider accessible and easily reachable? A business phone number provider needs to offer multichannel and 24/7 support so you can connect with them easily in case of an emergency. Additionally, you need to be able to talk to a real person as opposed to an automated response, especially in regard to urgent issues. Lack of customer support is a leading cause behind businesses switching providers (phone numbers or otherwise).

2. Low Voice Quality

Another reason why you may want to switch to a new toll free number provider is if your current toll free number has poor quality. Most toll free service providers offer a call forwarding service through which your incoming calls are routed. However, if the audio is not high-quality, your calls will be interrupted and dropped. Customers usually have a bad impression of businesses that don’t take care of their communication system. Dropped calls or bad call quality can hinder good customer service.

3. Desire to Use Cloud Communications

Are you ready to get a virtual cloud phone system for your business? Virtual phone systems let you move your PBX system to the cloud. Hosted VoIP services offer you all the benefits of a virtual phone system without the bother of purchasing and maintaining expensive hardware or hiring an experienced IT team. Cloud phone systems can upgrade your existing toll free number system without tremendously increasing your cost of operations.

4. High Costs and Calling Rates

Do you want a plan with more comfortable rates? With advancements in telecom, a lot of virtual communication providers are able to offer common features such as call forwarding, IVR, hosted call recording, and so on. However, plan costs and calling rates may still differ. Don’t settle for a plan that goes beyond your budget with extensive calling rates.

5. Need for Advanced Communication Features

Also, don’t settle for mediocre business communication features. You have the opportunity to create the ideal business phone system along with your toll free number. Take advantage of what toll free providers have to offer. Look for premium services that can not only create channels of communication but those which can also help you track and measure performance. Features and services to consider strongly include:

  • Call forwarding and routing options
  • International call forwarding
  • Cloud IVR
  • Multiple extensions
  • SIP trunking
  • Outbound calling (with dynamic caller ID)
  • Inbound/outbound call recording software, and more

6. Don’t Want to be Locked in Contracts

Lastly, any toll free number provider worth their salt won’t ask you to make a long-term commitment or offer up high cancellation fees. You should be comfortable with your provider and if need be, get out and find another easily. United World Telecom, for example, does not require you to sign a contract, make a commitment, or pay any cancellation fees. We believe our excellent service speaks for itself. If your current provider has too many restrictions that make it hard to leave, then look for one that makes working with the service easier.

Consider United World Telecom

United World Telecom has been a reliable international toll free number provider for years and continues to offer high-quality communications to businesses across the world. You can get international toll free numbers for over 160 countries across the world, all while taking advantage of our excellent variety of communication features. To learn more about what we have to offer, chat with us, or call us today!

Local Numbers vs Toll Free Numbers: Which Does Your Business Need?

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A company’s business phone number is an important element of running a business. This is usually the first mode of contact between a customer or prospect and the company. Therefore, it is in your best interest to make it easy and convenient for them to reach your customer service or sales teams. When choosing a new business number, the most common choices are local numbers or toll free numbers. Here, we will help you decide which is better for your specific needs.

Local Phone Numbers vs. Toll Free Numbers

Virtual phone service providers like United World Telecom offer a variety of telephone numbers to choose from. We offer toll free, international, local, vanity, and universal toll free numbers. Each of these number types has a distinct use and purpose. But which type of business number is more suited for your company depends on what you are trying to achieve with this number. Read on for the differences and how they can benefit your business.

What is a Local Number?

Local numbers are phone numbers assigned to specific areas such as a state, city, or region. These numbers are unique to these areas and have area codes to distinguish them. For example, one New Jersey area code is 201, Orlando in Florida is 407, and so on. Individuals calling these numbers pay local calling charges as issued by their providers.

Having a local number as your contact number makes your company accessible in a different location. For example, even if your business is based in Seattle, you could get a Texas virtual local number and provide an inexpensive way for individuals in Texas to call you. Virtual local numbers make it possible for your business to be virtually present in multiple locations without having to relocate. This way, you can provide customer service and support to more customers beyond your immediate location.

What are Toll Free Numbers?

Toll free numbers are not assigned to specific local areas such as cities or states. And so, receivers are not aware of the exact location of the business they are calling. However, the reason why these numbers are so popular is that they are free to call. Instead of charging the caller, toll free calls are charged to the receiver (the business).

These numbers have a distinct three-digit code at the beginning to separate them from other phone numbers. For example, the US has 800, 888, 877, and so on, while the UK has 0800 and 0808. Medium-sized businesses and large corporations generally have a toll free number to encourage customers to call by providing them a free calling method.

In fact, many companies get international toll free numbers (ITFN) for different countries where they want to provide customer service. Individuals from these locations will be able to call your company for free. And incoming calls are routed through an international call forwarding service to any number of your choice. Your business will appear as closer in proximity than it actually is.

Choosing Between Local Numbers and Toll Free Numbers

Local numbers will help you establish and maintain a local presence in multiple locations. Local numbers can receive calls from outside their origination country and some mobile networks. However, callers will be charged a local calling fee, as determined by their provider. On the other hand, toll free numbers create a free way for interested individuals to connect with your business. Unfortunately, toll free numbers cannot be reached from outside of their origination country.

However, with both local and toll free numbers, your business can:

  • Forward incoming calls to numbers or lines of your choice
  • Expand your business internationally
  • Extend customer service and support to customers across the globe
  • Use advanced virtual calling features such as call recording, SMS forwarding, and more

So the question remains, what do you want to achieve with your business phone number? Consider these questions:

  1. Do you want to set up multiple “virtual offices” in various locations?
  2. Are you a local, national, or international company? In other words, do you want to cater to all states and regions within one country or expand services to other countries?

Toll free numbers are more suitable for medium-large sized businesses while local numbers can help start-ups and small business scale as needed. You may even consider experimenting with both by purchasing a few of each and studying the results.

Get Local and Toll Free Numbers from United World Telecom

Get a local phone number for any region or state you want to target by signing up on our homepage. If toll free numbers seem a more suitable option, you can purchase one through our homepage by selecting the country and prefix you want.

Six of the Best Toll Free Numbers (And Other Funny Numbers)

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Who says business numbers must be strictly serious? Your number can be an opportunity for displaying creativity to attract customer attention. Here we will look at how some companies have used their toll free numbers in exciting ways to draw customers to their businesses.

Creative Uses of Toll Free Numbers

Businesses continue to demand toll free numbers for a simple reason: they work. They are very helpful in bringing customers to a business and they add a subtle layer of professionalism. And, the effects are even more profound when you use vanity toll free numbers.

Vanity numbers insert patterns or letters within the number itself to make it stand out from other numbers. Here’s an opportunity for businesses to insert their name or a feature associated with their business. And it makes for a great way to market your business as well because these numbers are easy to recognize and remember. We have compiled some of (what we think are) the best toll free numbers out there; here’s a look!

Six Best Toll Free Numbers

1. 1-800-GO-FEDEX — FedEx, the go-to multinational delivery service’s contact uses a vanity toll free number with its name inserted in it.

2. 1-800-HURT-NOW — a toll free line for personal injury attorneys. Calling this number can help you get connected with a personal injury attorney best suited for your case.

3. 1-800-THRIFTY — Thrifty Car Rental’s customer service for online reservation help. Interestingly, their other toll free contact number is 1-800-FOR-CARS.

4. 800-GIANT-MEN — The Gentle Giant Moving Company inserts its name creatively in its business number to market its brand, emphasizing that they are giants of moving.

5. 1-800-DOG-POOP — This pooper scooper service’s vanity toll free number immediately grabs your attention!

6. 1-800-GOT-JUNK? — You must have seen this vanity number displayed on vans and billboards across the street. This is a toll free number for the world’s largest junk removal service.

Other Popular Toll Free Numbers

Besides the above, here are some other common toll free numbers that you may have used from time to time:

  • 888-BBT-ONLINE
  • 1-800-WALGREENS
  • 1-800-CALL-LEE
  • 1-800-FLOWERS
  • 1-800-TAXI-USA
  • 1-888-BEST-BUY
  • 1-800-T-MOBILE
  • 1-888-SANDALS, and there are many more

Funny Phone Numbers

If your business wants to really grab the attention of potential customers, there is nothing quite like humor to hook them in. Many companies have taken a clever spin on vanity numbers, using just their phone number to create a fun, memorable, positive experience for customers. Now for some examples of the funniest business numbers:

  • 800-IGo-HoJo — Howard Johnson’s
  • 800-9CAKE90 — Piece of Cake Inc
  • 800-FIT-IS-IT — Jazzercise Dance Fitness Program

Vanity Numbers for Your Business

Vanity toll free numbers are excellent tools for businesses to consider. They can be highly versatile, offering beneficial features for marketing endeavors, connecting with customers, and adding a further level of reassurance. A business number that stands out from the crowd as a notable, memorable number is always a good thing; why not place your business ahead of the competition with additional credibility? If your business is aiming to make an impact with clever marketing, there are endless possibilities when using a vanity number.

Vanity Toll Free Numbers with United World Telecom

Are you interested in purchasing a toll free number or vanity toll free number for your business? Our inventory is highly inclusive, so if you are searching for a particular type of toll free number, we may be able to assist you. United World Telecom offers toll free numbers for businesses in more than 160 countries across the world. To find out how we can help you get more customer calls and drive up sales, call us today at 1 (877) 898 8646.

Comparing Phone Number Providers in Saudi Arabia

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Looking for a new provider to purchase a Saudi Arabia toll free phone number for your business? We have compiled a list of providers that you should consider before you make a decision.

Saudi Arabia Toll Free Phone Number Providers

When deciding which Saudi Arabia (KSA) toll free phone number provider provider to go with, one must consider a variety of factors. These factors include: coverage range, provider’s credibility, pricing structure, additional fees, and ease of use. We will look at different Saudi Arabia toll free phone number providers and compare them so that you can make an informed decision.

*Please note that prices mentioned in this article are current prices and are subject to changes and tax inclusions.

Saudi Telecom Company (stc)

Founded in 1998, stc is a company offering various information and communication tech (ICT) solutions, mobile, and digital services for unified communications nationally and regionally in Saudi Arabia.

What they offer:

  • 800 toll free numbers
  • Universal Access Number (UAN) 9200
  • Voicemail
  • SIP trunk service
  • Audio conferencing service
  • Interactive voice response (IVR)
  • Call transfer

Pricing:

Monthly fee: 35 SAR = $9.30
Installation fee: 200 SAR = $53.16

How to get started:

Provide your contact details on their business website to receive more information about their services and to get started on purchasing your Saudi Arabia toll free phone number.

Integrated Telecom (ITC)

Since 2005, ITC has been a telecom provider offering broadband, interconnection, and satellite services to Saudi businesses. ITC offers a Business Trunk service which includes a session initiation protocol (SIP) trunk service along with a Saudi Arabia toll free phone number, UAN, or a vanity number. Furthermore, the service is integrated with voice over internet protocol (VoIP) features such as IP PBX.

What they offer:

  • Toll Free numbers
  • UAN 9200 number
  • SIP Trunk with specified number of channels as needed
  • Vanity Number (Optional)
  • IP PBX system (customer provided)
  • HD voice and video calls
  • Service delivered over Ethernet

Pricing:

Individual consultation to determine business needs.

How to get started:

It is not an easy sign-up process but they do offer a free consultation through their website. Contact customer service to get started on purchasing your KSA toll free phone number.

GO Telecom

Etihad Atheeb Telecommunications Co, also known as GO Telecom, is a fixed-line operator in Saudi Arabia. They offer business phone solutions such as Saudi Arabia toll free phone numbers, Direct Inward Dial Numbers (DIDs), and Direct Outward Dial (DOD) numbers.

What they offer:

  • 800 toll free numbers
  • UAN 9200 number
  • Multiple SIP trunk lines based on your needs
  • IP PBX

Pricing:

Monthly fee: 30 SAR = $7.97
Installation fee: 150 SAR = $39.87

How to get started:

No online sign-up process is available. Call or email customer service to get your Saudi Arabia toll free phone number.

United World Telecom

United World Telecom has been a provider of virtual communication solutions since 1996. They offer local, international, and toll free numbers for more than 160 countries across the globe. In addition, they also provide advanced virtual communication features that enhance internal and external business communication. Their key advantage over local providers is their ability to forward calls internationally.

What they offer:

  • Toll free numbers
  • Different pricing plans
  • Call recording
  • Call forwarding
  • Unlimited Extensions
  • Advanced IVR/PBX
  • Call Transfer
  • Select Country and Time of Day Routing
  • Outbound Calling with Customizable Caller ID
  • Inbound SMS plan
  • Can be used internationally

Pricing:

United World Telecom has 5 different plans based on your business size and the number of minutes needed. Additionally, there are no set-up or installation fees and no long-term contracts. These prices are for their KSA toll free numbers with mobile accessibility.

Basic Value Power Premium Enterprise
Price 98.95 / month 198.95 / month 298.95 / month 398.95 / month 598.95 / month
Monthly Minutes 100 500 901 1,300 2,203

How to get started:

The sign-up process for a Saudi Arabia toll free phone number from United World Telecom is quick and easy. You can sign up online through our homepage, purchase your new toll free number, and activate it in less than a day.

Choosing the Right Provider for Your Needs

Based on your requirements and how you want to set up your business communication system, pick a provider that fits your needs and your budget. Consider these questions: do you want a provider with additional benefits or simply a toll free number? How many features would you like to use? Should your number be accessible internationally? And so on.

To purchase a Saudi Arabia toll free number from United World Telecom, sign up on our homepage or call us at 1 (877) 898 8646 for more information.

Customer Support vs. Customer Success: What is the Difference?

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Often used interchangeably, customer support and customer success are actually two separate business functions. And because they are different, they require different skill sets and strategies. Here we will look at the difference between these two customer-centric services.

Customer Support vs Customer Success

It is no secret that both customer support and customer success are essential to the successful running of a business. These services are aimed towards providing support and care to customers so that your product can help them achieve their target or goals. However, how do you decide which one is more important for the purposes of your brand and product?

Customer Support

Customer support is when your support team assists a customer in solving a problem they face while interacting with your product or service. For example, they are having trouble logging into their control panel or a piece is missing or they cannot renew their service, and so on. The transaction is begun and ended by the customer and is meant to solve immediate problems.

Speed and expertise are important factors in providing good customer support. Customers, usually panicking about their issue, want it resolved quickly and by someone who knows what they are doing. The main goal should be solving the problem during the first call itself.

It is, therefore, a reactive service. In other words, the customer has a question or issue with your product and the rep reacts to it with the attempt to resolve it. This means that customer support reps have to be on it as soon as a problem arises and follow-through until it is resolved. Because of this, this service by itself can get you and your customers only so far.

Customer support teams use toll free business numbers to handle large incoming call volumes making use of features like call forwarding and call recording. These features help with call tracking efforts by providing necessary information about call activity. Customer support metrics measure the speed and quality of the service received. Call recording, on the other hand, also offers a chance to review past calls and interactions.

Customer Success

Customer success, on the other hand, is initiated not by the customer but by the business. It attempts to provide the customer with the necessary tools and information that they may not even know they need. Some tactics include upselling and cross-selling, suggesting other products and services, upgrades, etc. The point of offering these tools is to bring the customer closer to their goal and to make the journey easier.

Customer success, therefore, takes a more proactive approach. It involves helping customers during the process; not after the fact. Offering strong customer success includes:

  • Developing and building strong relationships with customers
  • Understanding customers’ needs and their goals
  • Taking important metrics into account
  • Assisting customers in achieving their goals
  • Enabling the implementation of your products

One way to think about it is that with customer success the business and the customers are working together as partners trying to achieve long-term goals.

Customer success teams also can make use of toll free numbers or local business numbers to stay in contact with customers in different states and countries. Subscribing to a virtual phone service offering such numbers can also provide teams with metrics used to measure customer success through such aspects as customer retention rates and through call tracking strategies.

Which is Right for You?

Depending on what services you offer, you can choose to have either a customer support team or a customer success team. However, the recommendation is to have both. With both customer success and support, you can provide all of your customers with the assistance they need. Customer success can often build on customer support to ensure the problems and issues don’t occur again.

Choosing the Right Provider for Your Customer Care Team

United World Telecom offers cloud-based communication tools and features that can support and enhance your customer relations. Find out how we can help by talking to an expert.

Making Outbound Calls from a Toll Free Number

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Toll free numbers combined with outbound calling can greatly improve a company’s sales and customer retention rates. Businesses with a high outgoing call rate should, therefore, consider outbound sales strategies. So, how do you make outbound calls with a toll free number?

Outbound Calling: Purpose

Outbound calling is a communication service, mostly used by call centers and appointment setting services, to call customers or prospects on behalf of a corporation. Such calls are made to generate sales, conduct market research, provide customer care, and more. Outbound calling can, therefore, give you ways to attract new customers while also taking care of existing customers. Most businesses use outbound calling to:

  • Welcome new customers
  • Verify new accounts or purchases
  • Follow-up calls
  • Set appointments and make reservations
  • Send reminders for payments or appointments
  • Increase brand awareness
  • Research the market
  • Gather feedback, and more.

You can either outsource your outbound calling needs to centers designed for this service or take care of such calls inhouse. For the latter, you will need a reliable phone service that supports outbound calling while providing good call quality and additional communication tools like call forwarding, outbound IVR, etc. A virtual phone service offering these solutions may, therefore, be the ideal choice for an office phone system.

Benefits of Getting a Toll Free Number

You’ll notice that large corporations and established enterprises will have a toll free number as their contact number. This is because toll free numbers are free to call as they charge the receiver instead of the caller. And so, individuals usually prefer calling a toll free number as they know that these numbers don’t charge extra for calling.

And so, getting a toll free business number will place your company alongside other large, famous ones. This will present your company as a professional one. Additionally, customers will appreciate this as it provides them with a quick and easy way to contact you. More importantly, when receiving a call from a toll free number, they will know that the call is likely coming from an established enterprise. Chances of them answering a toll free number is higher than a random, unknown number.

Customizable Caller IDs

Companies that have more than 50% of their calls going out to customers can benefit from an outbound calling service. United World Telecom’s Outbound Calling service lets you make local and international calls at reasonable rates. In fact, you can purchase a variety of virtual numbers that are toll free, local, and international, and then customize your caller ID to display one of these numbers. And so, you switch up your caller ID depending on where you are calling and if you want to seem like a local or national business.

Make Outbound Calls With United World Telecom

To get outbound calling, you first need to purchase virtual numbers from a toll free forwarding service or virtual phone number provider. You can quickly sign up for a business toll free number on the United World Telecom homepage. Select the desired number type and prefix, and enter the destination number; this is where you want your calls forwarded to.

Then, choose a phone plan and add Outbound Calling to the plan. With United World Telecom, you can also add Call Recording to record up to 100% of outgoing calls. This is a great feature to use for quality assurance and compliance purposes.

Once you complete your purchase, you will have a toll free number service ready for use. You can then open your control panel and navigate to the Outbound Calling tab to start making outbound calls. Here, you will also have the option to change your caller ID. Start making outgoing calls and generate new leads and sales with your toll free number.

Attract More Customers with a Toll Free Number

Maintain a professional company image and upgrade your cold-calling and customer retention strategies with outbound calling and toll free numbers from United World Telecom. We offer business numbers in more than 160+ countries, so we can assist you in reaching clients all over the world. Sign up today or contact United World Telecom at 1 (877) 898 8646 for more information.

Purchase Mauritius Toll Free Numbers, Available Now!

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Want to take your business to the island nation of Mauritius in the Indian Ocean? With Mauritius toll free numbers, you can now connect with significant businesses, contacts, and customers here and grow your business.

Mauritius Toll Free Numbers

In order to expand and grow a business, it is important to take steps towards gaining new and loyal clients and driving up sales. To do this, you need to have a good business plan and effective marketing strategies. But you also must consider ways of improving your existing customer base. And you need to provide reliable methods for customers to contact you. Think: which new markets and demographics can you target? And how can you provide easy communication channels that won’t increase expenses on your end or your callers’? Toll free numbers can help with that.

Can a Toll Free Number Help Your Business?

Mauritius toll free numbers open a new way to interact with contacts and consumers in Mauritius at inexpensive rates. Customers are not charged for calling a business with a toll free number, which incentivizes them to call. And furthermore, you can take advantage of other features that come with virtual phone numbers. These features help establish your business as a professional one that cares for its customers. For example, some of the features that United World Telecom offers include the following:

  • Call Transfer: Transfer calls with a pre-programmed digit sequence arranged by the account owner.
  • Customized Greeting: Create greetings for incoming callers to let them know about your business.
  • Advanced Interactive Voice Response (IVR) and Extensions: Design an automated greeting system that receives incoming calls. It can also direct callers to the right department through a menu.
  • Dedicated Account Managers: To ensure the service runs smoothly without any complications.
  • Fax to Email: Receive and forward faxes to your email.
  • Simultaneous Calling: This enables incoming calls to simultaneously ring on multiple phones, making sure no call goes missed.

Mauritius Business Scene

Mauritius is a country and island nation located in the Indian Ocean about 1,200 miles from the southeast coast of the African continent. Islands of Rodrigues, Mauritius, Agaléga and St. Brandon come under this country. Mauritius’ population is ethnically, religiously, and culturally diverse. And being a welfare state, it offers free universal healthcare and free education.

More importantly, this island boasts an innovation- and knowledge-driven economy. The most popular and successful industries in the country are information technology, telecommunications, healthcare, tourism, renewable energy, and hospitality. In fact, it has a strong reputation as an International Finance Centre with the presence of international corporate services, law firms, banks, and global investment. All of this makes this island an ideal location for foreign investment and business.

How to Get a Toll Free Number for Mauritius?

Purchasing a toll free number with United World Telecom is easy. Follow these steps to get Mauritius toll free numbers:

Step #1: Select “Toll Free Numbers” on the order menu on the United World Telecom homepage.

Step #2: Under “Select Your New Phone Number,” select “Mauritius (+230).” Then, select “Toll Free (mobile accessible)” for your Mauritius toll free number.

Step #3: Pick a number from the options available. Or, transfer your existing number.

Step #4: Enter a destination phone number to direct the calls under the “Forward Incoming Calls To” on the right.

Step #5: Review and select a plan ideal for your business purposes.

Step #6: Choose from a variety of add-ons available for your specific number. You can choose “Outbound Calling” to make international calls with caller ID override or “Call Recording” to record 100% of incoming and outgoing calls.

Step #7: Choose the type of account you want: Business or Personal. Enter the necessary contact and payment information. Then, read and accept the Terms and Conditions and complete your purchase.

Get Mauritius Toll Free Numbers With United World Telecom

Purchase Mauritius toll free numbers from United World Telecom with no set-up fees or contracts. Businesses can even make use of our free trial to test and see how our service can benefit internal and external communications. Improve visibility and reliability by becoming more accessible to your clients and investing in customer care. Sign up or talk to an expert today!