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What Is VoIP Integration and How Can it Empower Your Business?

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VoIP integrations enable businesses to enhance their phone system. These types of voice over IP integrations help teams offer a better customer experience and improve workplace productivity.

What Is a VoIP Integration?

Voice over IP enables users to make and receive business calls from any location and through any device. This means your team can make calls from their computer or laptop while in the office or working remotely. All that is required is a stable internet connection. VoIP stores and transmits data securely in the cloud making it easy, safe, and convenient to use.

But the best part about VoIP is that it integrates comfortably with cloud-based applications and software. This is a great advantage over plain old telephone service. VoIP integrations let users switch between tools to store, share, and sync data between them. Doing so can cut down on time spent doing mundane, manual processes while keeping all your important data easily available.

7 Types of VoIP Integrations

There are a variety of VoIP integrations that can work well with your business phone system. However, which VoIP integration will boost your office’s productivity depends on what you are trying to achieve. Here are 7 types of integrations to consider:

1. Customer Relationship Management (CRM)
Most CRMs available still depend on users manually and individually entering information that can help ease the calling process. CRMs are mostly used to track customer contacts and their history with the company, track calls, SMS, faxes, emails, and so on. Having a VoIP integration that allows communication-related details to automatically sync within your CRM can prove useful by reducing the time users would spend entering this information manually. This saves time to be spent on much more important tasks.

2. Cloud Storage
VoIP providers offer cloud storage integrations to help you securely store data for long periods. However, storage capacity and duration vary from provider to provider. This is where a cloud storage integration can be useful. These integrations can help your phone system store and back up files, data, or call recordings on the cloud where they are easily accessible for longer periods of time.

3. Click-to-Call
Click-to-call generally works with most web browsers. This tool gives your team the ability to quickly call any number they find online when browsing. All they do is click the number they wish to call and the call is placed through their VoIP device or softphone. Such a tool makes it possible to place calls when browsing with a single click.

4. Contact Lists
Part of running a business that focuses on demand generation, lead tracking, and customer support is being able to quickly find updated contact information and connecting with your customers efficiently. However, this can be overwhelming when your teams are constantly dealing with a large number of leads and contacts. If contacts are not located in one place with up-to-date information, errors can be made. Here is where a contact list integration comes in handy. This VoIP integration synchronizes your contacts across different platforms keeping information up-to-date and relevant and leading to faster customer service times.

5. Voicemail Transcription
A voicemail transcription or voicemail-to-email integration sends the voicemail to users’ emails in text format. This is useful when listening to the message or if hearing through an accent is difficult. Furthermore, a written log of voicemails can serve as good documentation if ever needed.

6. SMS & Fax
Similar to voicemail transcription, an SMS-to-email and fax-to-email integration can also send text messages and faxes to recipients (your employees) as emails. This way, instant messages and fax documents can be stored in the cloud, along with other important data. And when necessary, they can be downloaded, shared, analyzed, and more to improve business communication.

7. Call Reporting
Lastly, a reporting integration gives you access to call reports and detailed records for calls, texts, faxes, etc. Collecting, studying, and analyzing this information can give you insights into customer behavior, preferences, and trends that help you find new and better ways to appeal to your customers and increase customer satisfaction.

16 Benefits of VoIP Integrations for Business

Any company that works with a VoIP integration or UCaaS will tell you that there are countless benefits of integration with their business phone system. Some top benefits of VoIP integrations include:

  1. Allowing users added versatility to multitask efficiently.
  2. Enabling call center agents to collaborate and share data and files.
  3. Seamlessly connect computers and telephones.
  4. Streamlining communications by unifying essential tools.
  5. Allowing users to stay connected from any device and any location.
  6. The ability to scale as needed.
  7. Having one centralized, unified platform for all essential business tools.
  8. Supporting remote working for distributed teams.
  9. The ability to receive live visibility and updates of call center activity.
  10. The ability to support a call center-type business.
  11. Easy set-up and management.
  12. The ability to innovate, customize, and adjust as your business needs evolve.
  13. Reducing monthly communication-related bills.
  14. Gaining access to local, national, and international numbers to boost global expansion and reach.
  15. Increasing office productivity and efficiency by streamlining workflows.
  16. The possibility of adding as many VoIP integrations as desired.

Use VoIP to Empower Your Business

VoIP is an advanced communication service that can empower your employees by equipping them with the tools needed to perform efficiently. Think VoIP integrations can support your business needs? Speak with our experts to learn more today!