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Untied World Telecom Blog

5 Tips for Improving Your Outbound Calling Strategy


As a salesperson, you know the daily struggle of getting ahold of a potential customer and then losing them quickly like sand slipping out of a fist. While it’s good …Read More »

5 Innovative Ways for a Call Center to Use Interactive Voice Response

call centers use IVR

Does your call center business use IVR to communicate with customers? A well-designed system offers incredible versatility, which can help your business in a variety of ways. Check out these …Read More »

4 Benefits of Using a Web Phone

4 Benefits of a Web Phone

Web phones are becoming an increasingly popular outbound calling tool to support sales and customer success teams. If your company strives on improving customer relations by being proactive and engaging …Read More »

What is Lead Tracking?

what is lead tracking

In this post, we will define lead tracking and demonstrate why it is important for every business to track where their leads are coming from. Learn how and where to …Read More »

What is a Dynamic Caller ID for VoIP?

dynamic caller id for voip

Is it possible to change an outgoing caller ID? Yes, with the VoIP feature, dynamic caller ID, your business can display a local or toll free number instead of a …Read More »

What is Automatic Call Distribution (ACD)?

Automatic Call Distribution

Automation is being used by businesses all over the world in some capacity or the other. The main reason for this is because it can help simplify and take care …Read More »

Fixed versus Non-Fixed VoIP Numbers: What’s the Difference?

Fixed versus Non-Fixed VoIP Numbers:

When switching to a VoIP phone system, there are a lot of terminologies to understand. Fixed VoIP numbers and non-fixed VoIP numbers are two of them. In this post, we …Read More »