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Untied World Telecom Blog

Dodd-Frank Act: Information for Call Recording Compliance

dodd-frank act

The financial services industry has heard the name Dodd-Frank bounced around a lot. However, not many understand what the Dodd-Frank Act actually is and how it particularly impacts business communications. …Read More »

Inbound Sales Calls vs. Outbound Sales Calls

inbound outbound sales calls

Trying to identify the best ways to increase sales for your business? There are a few different approaches you can take: inbound sales calls, outbound sales calls, or a combination …Read More »

Use Outbound Calling and Call Recording to Improve Customer Relations

As a business owner, you know how important it is to build and maintain customer relations. Thankfully, there are telecom solutions that can boost interactions between a business and its …Read More »

How To Boost Your Own Virtual Call Center

boost your call center

Starting your own virtual call center is an easy task to accomplish with the right tools and essentials. Here we will look at the different aspects to consider to ensure …Read More »

Customer Support vs. Customer Success: What is the Difference?

Man and woman shaking hands with customer success advisor

Often used interchangeably, customer support and customer success are actually two separate business functions. And because they are different, they require different skill sets and strategies. Here we will look …Read More »

Making Outbound Calls from a Toll Free Number

call center agent making an outbound call

Toll free numbers combined with outbound calling can greatly improve a company’s sales and customer retention rates. Businesses with a high outgoing call rate should, therefore, consider outbound sales strategies. …Read More »

Run a Successful Virtual Call Center With Outbound Calling and Call Recording Software

Businesswoman looking at a map

Thinking of opening a virtual call center? Well, you are in luck. It is now easier than ever to start and run a full online call center, thanks to advancements …Read More »