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Untied World Telecom Blog

What are the Different Types of Contact Centers?

types of call centers

Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »

Understanding Voice Over IP Jitter, Latency, and Packet Loss

Understanding VoIP jitter, latency and packet loss.

The key to good VoIP call quality depends on a few factors such as jitter, latency, and packet loss. We discuss these elements below so you can ensure your business …Read More »

What are the Different Types of Contact Centers?

types of call centers

Can’t decide which of the different types of contact centers is right for your business communication needs? Here we highlight 7 types of call centers to help you understand which …Read More »

What Does a Systems Administrator Do?

systems administrator

Think being a systems administrator is the job for you? Learn what systems administrators do and what is expected of them. This way, you can prepare appropriately for the job …Read More »

6 Ways to Analyze Your Call Center Data

6 Ways to Analyze Call Center Data.

Want to analyze your call center data to improve agent performance and customer service? There are a few different ways to analyze call center data. In this post, we will …Read More »

What is WebRTC and What is it Used for?

about webRTC

WebRTC is a communication program that enables real-time and effective communication on different devices. And by doing so, it gives users — individuals and businesses — the tools they need …Read More »

International Sales: 7-Step Checklist to Sell in a Global Market

Checklist to sell in global market.

Want to improve your international sales strategy? Try this 7-step checklist to ensure you are doing everything you can to help your company succeed internationally. How to Increase International Sales: …Read More »