Our Authors
About: Luke Genoyer
Bio: Luke Genoyer writes about cloud communications, IP telephony, contact centers, and more. He has extensive telecommunications and business experience throughout the United States, Europe, and Asia. He graduated from Penn State University and attended Pine Crest School in Fort Lauderdale, Florida. He grew up in South Florida.
Posts by Luke Genoyer:
VoIP Engineer vs Network Engineer
Posted on: 12 Jul 2022
Traditional legacy phone systems are becoming a thing of the past. An estimated 30-60% of businesses have already switched to VoIP. VoIP phone service gives your business advanced phone system …Read More »
TCP versus UDP: Which is Better for VoIP?
Posted on: 30 Jun 2022
Voice over IP is the new standard when it comes to business telephony. In VoIP, voice is converted into data packets and sent over the internet using communications protocols. Transmission …Read More »
Is VoIP Legal Around the World?
Posted on: 24 Jun 2022
Voice over IP or VoIP has been a vital business communications tool for many years. While the technology is still developing, a large percentage of organizations around the world have …Read More »
How to Achieve the Best VoIP Call Quality for Your Business?
Posted on: 09 May 2022
Good call quality is essential when communicating with customers and prospects. This is because it’s a first (and rather important) impression of your business and its reliability. 40% of customers …Read More »
What is Click-to-Call? Definition, Benefits, and How to Set It Up
Posted on: 17 Aug 2021
A click-to-call feature can help increase productivity and efficiency in your office by speeding up calling processes with accuracy. Here is an in-depth post detailing the different types of click-to-call …Read More »
What is a SIP Proxy and How Does a SIP Server Work?
Posted on: 10 Aug 2021
We write a lot about SIP. That’s because we have been a leading SIP trunk provider for over twenty years. Read on to learn more about SIP servers and how …Read More »
What is SIP Calling?
Posted on: 02 Jun 2021
Communicating effectively with customers is crucial to the successful running of any business. It is through your customers that you can improve your product and increase sales. And so, if …Read More »
6 Ways to Fix VoIP Jitter
Posted on: 28 Dec 2020
When conducting business calls, interruptions, low call quality, or missing audio can lead to miscommunication. Part of running a professional business is ensuring that your business calls, whether for queries …Read More »
5 Ways a Local Phone Number Can Increase Business Visibility
Posted on: 22 Sep 2020
Local phone numbers are growing increasingly popular for their ability to help businesses expand without tremendously increasing expenses. Here are 5 ways you can use a local phone number to …Read More »