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About: Luke Genoyer

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Bio: Luke Genoyer helps people learn about international telecommunications solutions for business. He has worked extensively in the United States and Asia, with over 10 years of telecom experience. Luke graduated from Penn State University and attended Pine Crest School. He grew up in Delray Beach, Florida.

Posts by Luke Genoyer:

5 Benefits of International Toll Free Numbers

Posted on: 04 Aug 2020

Are international toll free numbers worth it? What benefits can they bring to your business? In this post, we will explain the top 5 benefits of an international toll free …Read More »

Guide to Local Phone Numbers

Posted on: 03 Aug 2020

As a business, you want to remain reachable and accessible at all times. Customers need to know you are close by and can be contacted easily. And one way to …Read More »

What is the Public Switched Telephone Network (PSTN)?

Posted on: 23 Jul 2020

Here we will look at the public switched telephone network in detail. We will highlight important terminology, technology involved, costs, and alternatives to consider. What is the Public Switched Telephone …Read More »

What is IP Telephony?

Posted on: 15 Jul 2020

Here we explain what IP telephony is and why companies should consider this type of phone system for business communications. IP Telephony: Definition IP telephony is any phone system that …Read More »

5 Most Effective Ways to Record VoIP Calls

Posted on: 10 Jul 2020

Need to record, store, and analyze your business phone calls? In this article we evaluate five different ways to record VoIP calls. How to Record Your Business VoIP Calls Call …Read More »

5 Innovative Ways for a Call Center to Use Interactive Voice Response

Posted on: 01 Jul 2020

Does your call center business use IVR to communicate with customers? A well-designed system offers incredible versatility, which can help your business in a variety of ways. Check out these …Read More »

4 Benefits of Using a Web Phone

Posted on: 26 Jun 2020

Web phones are becoming an increasingly popular outbound calling tool to support sales and customer success teams. If your company strives on improving customer relations by being proactive and engaging …Read More »

What is Lead Tracking?

Posted on: 23 Jun 2020

In this post, we will define lead tracking and demonstrate why it is important for every business to track where their leads are coming from. Learn how and where to …Read More »

What is a Dynamic Caller ID for VoIP?

Posted on: 23 Jun 2020

Is it possible to change an outgoing caller ID? Yes, with the VoIP feature, dynamic caller ID, your business can display a local or toll free number instead of a …Read More »

What is Automatic Call Distribution (ACD)?

Posted on: 23 Jun 2020

Automation is being used by businesses all over the world in some capacity or the other. The main reason for this is because it can help simplify and take care …Read More »