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Zendesk Integration with United World Telecom

Build a communication powerhouse by linking United World Telecom with Zendesk.

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Using United World Telecom and Zendesk Together

Add global voice telephony to your core business applications with our PBX, CRM, and help desk integrations.

With the Zendesk softphone integration, your teams can improve productivity and efficiency by comfortably managing all business communications in one place!

Integrate seamlessly and communicate globally today!
  • International calling — connect with customers using local caller IDs
  • Advanced calling features — click-to-dial, data sync, and more
  • Call logs and activity — track customer interactions and agent performance
  • Easy deployment — plug-in solution, no coding or developers needed
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Features for Sales Teams

click call

Place calls directly from the CRM

click call
Call Logging

Add call notes like customer details, interaction summary, etc

click call
Data Synchronization

Automatically link information between both platforms

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Integrated Contacts

Sync, search, and filter through business contacts

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How to Get the Zendesk Softphone Integration?

All you need to get started and use the Zendesk softphone integration is:

  • United World Telecom Outbound Calling plan — Basic or higher
  • Zendesk subscription
  • UWT softphone app — download for free from the Microsoft Store (optional)
  • Click-to-Dial Chrome extension — from the Chrome web store (optional)
  • Zendesk extension activated via the UWT control panel.
You can also get the softphone integration from the Zendesk Marketplace.

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Instant Calling within Zendesk

With clickable links next to phone numbers in Zendesk, teams can quickly call customers from within CRM pages. With click-to-dial, prioritize agent time and efficiency to boost sales engagement and offer responsive customer support.

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Optimized Call Management

Save time by using our softphone in Zendesk. Access synced contacts, call notes, and call activity for a detailed view of customer interactions and agent performance. Use advanced routing strategies and local caller IDs to improve call handling.

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Global Coverage with Local Presence

Enter target global markets and connect with prospective customers cost-effectively with international phone numbers from 150+ countries. View available countries and phone number types on our Country Coverage page.

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Feature-Rich Telephony

Build a phone service that meets your business communication needs with our wide range of advanced features. Manage your call flows with our IVR builder, set custom call routing strategies, use ring groups to maximize reliable service, and more.

Featured Content

zendesk integrations

See how easy it is to set up the Zendesk integration with this how-to guide.


Place calls by simply clicking on a phone number or call button.

caller id mangement

Manage your outgoing local caller ID and improve response rates.

international sales

Improve your international sales strategy with this 7-step checklist.

Get a free consultation with a business phone system specialist.

Reach out and a United World Telecom expert will get back with you shortly.

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