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Dropped VoIP Calls: Causes & Fixes

Given that voice calls still hold a pivotal role in customer service, ensuring call quality is paramount for customer satisfaction. Which is why dropped calls can be incredibly frustrating, especially when you are in the middle of an important business communication. These untimely termination of calls can easily result in the loss of valuable customers.

And yet call drops remain a common VoIP issue.

In this article, we will delve into the intricacies of dropped VoIP calls, their causes, and effective troubleshooting methods.

What is a Dropped Call?

A dropped call occurs when a call ends abruptly on its own while conversing on the phone.

For instance, imagine you’re on a business phone call while driving, and as you enter an area with a weak or no signal, your call gets disconnected. In this case, the call drops because your phone loses connection to the cellular network.

Dropped VoIP calls, on the other hand, happen due to a variety of other reasons from poor internet connection to defective equipment.

Impact of Dropped Calls

Reliable communication is a cornerstone of business effectiveness and customer satisfaction. And therefore, the impact of dropped calls can be far-reaching. Here’s how it can affect your business:

  • You could lose a crucial sales opportunity or miss an important business discussion, resulting in potential revenue loss.
  • Dropped calls can not only frustrate your customer but also drive them toward competitors, jeopardizing your customer base.
  • Persistent call drops can tarnish your brand image, damaging the reputation of your business.
  • The burden of dealing with angry customers could take an emotional toll on your agents, adversely affecting their morale and, consequently, overall productivity.

6 Causes of Dropped Calls

Numerous factors can lead to call drops, such as poor signal strength, interference, network congestion, and technical glitches. In these scenarios, the phone system struggles to maintain a stable connection between the callers, resulting in an abrupt call termination.

Let’s look at the common causes of dropped VoIP calls:

1. Inadequate Network Capacity

Dropped VoIP calls happen when your internet speed isn’t up to the task, especially with voice and video calling. This can result in network congestion and data loss, making your calls sound garbled or cutting it off completely. When your network is overloaded or doesn’t prioritize calls, then too you might face call drops. In case of mobile calls, weak signals or congested areas can lead to dropped calls; same goes for weak or disrupted Wi-Fi signals.

Related: Guide to VoIP Network Requirements

2. Loss of Signal

In VoIP calls, your voice becomes digital data sent over the internet in real-time. So if the signal weakens or disappears, it’s like losing bars during a regular call. This can result in issues like delays and dropouts. And if the signal worsens significantly, you might lose the call altogether. VoIP relies on a steady and consistent internet connection to function properly.

3. Connection Time Limit

Sometimes VoIP service providers set time limits for each call session, typically based on the user datagram protocol (UDP) timeout value. Providers put this cap or limit on to protect users from excessive billing charges or avoid line congestions. If your call goes beyond the allowed time, the session could end abruptly. Problems also arise due to session initiation protocol (SIP) timers, misconfigured or faulty on your router.

4. Hardware or Software Issue

If the device you’re using, like a phone or computer, encounters technical problems, it can lead to sudden call drops. Similarly, if your networking device, such as a router, isn’t working properly or is physically damaged, it can weaken your internet, making it unsuitable for clear phone calls. The same goes for using outdated software.

5. Audio Detection Problems

When your system or microphone malfunctions, your voice may not get transmitted or received correctly, leading to call terminations. This situation can be likened to the other person suddenly losing the ability to hear you in a traditional phone call due to microphone issues.

For instance, when your microphone malfunctions, your voice may not get transmitted or received correctly. And when audio is not detected, the VoIP system may view it as a failed call and therefore, drop it.

6. Environmental Reasons

Environmental factors like interference from other devices, power outages, bad weather, and maintenance work can also mess up phone signals, causing calls to drop. While these external factors are typically not in your control, you should try and limit them as much as possible. For example:

  • Avoid scheduling business calls during maintenance work
  • Set up redundancy routing and failover forwarding as a backup
  • Reduce use of other devices during work hours, and so on.

Related: How to Achieve the Best VoIP Call Quality for Your Business?

How to Troubleshoot Dropped VoIP Calls: 5 Fixes

When it comes to tackling the frustrating problem of dropped VoIP calls, we’ve got you covered. From optimizing your VoIP network settings to fixing malfunctioning devices, there are practical solutions that can make a big difference.

Improve Network Bandwidth, Internet Plan, and Signal Reception

To begin, assess your internet capabilities using online speed testing tools. Check upload and download speeds and jitter times. Switch to a wired or ethernet connection for stable connectivity. Consider upgrading to a faster internet plan for improved call quality. Optimize your Wi-Fi signal by relocating your router to a more central spot in your home.

Also, consider closing or disabling unnecessary apps that might be consuming too much internet bandwidth and potentially causing call disruptions. And using VoIP QoS settings to prioritize traffic over your network.

Watch this video to learn more about VoIP Quality of Service (QoS) and addressing quality issues:

2. Increase Session Time

Extend the duration of your calls without interruptions by tweaking your internet settings. Examine your VoIP settings to increase session time. You can also contact your VoIP and internet telephony service provider (ITSP) to eliminate or extend time limits for each call session. If the timer runs out, the system assumes your call is over and ends the session, so adjusting these settings can prove quite helpful.

3. Check Hardware and Internal Issues, Use Proper Functioning Hardware

Ensure your devices and software are correctly set up, and keep them up to date by installing updates. Confirm that all hardware is in good working order, and replace or repair any malfunctioning components that might be causing call drops. Check for loose cables and ensure secure connections. Try rebooting your router by turning it off, waiting a few minutes, and then turning it back on. Additionally, don’t forget to have your mobile SIM card checked for issues.

4. RTP Adjustments

Real-time transport protocol (RTP) is like a set of rules for sending live audio and video over the internet. It’s essential for smooth internet phone calls, video chats, and more. RTP silence detection can be overly sensitive, causing call drops. Adjust or disable silence detection settings in your VoIP application or device.

5. Contact Internet and VoIP Service Providers

Lastly, if you’ve tried the previous tips and call drops persist, reach out to your internet service provider (ISP). They can conduct diagnostics to ensure that your internet connection is stable and suitable for VoIP calls. Your ISP can help address any underlying network issues that may affect your call quality.

If the problem persists, it could be because of network infrastructure, technical support, or inadequate service quality that your current VoIP service provider cannot address. So it may be time to change VoIP providers! A good service provider offers consistent call quality and support.

How Can UWT Help?

As you know, one cannot understate the significance of dropped VoIP calls. And so it is vital to partner with a reliable VoIP service provider like United World Telecom for clear and uninterrupted call connections. With a proven track record of delivering high-quality VoIP service since 1996, we are well-equipped to address all your queries related to VoIP calls.

Don’t let dropped calls hold you back. Speak with our in-house experts to upgrade your business communications system. Contact us now!

7 Best 1300 Number Providers

Australia offers a plethora of compelling advantages if you are looking to expand your business into the country. The country’s strong economy, ranked 12th globally, offers a stable and reliable environment for doing business.

Australia’s commitment to renewable energy and innovation — coupled with its multicultural workforce, — nurtures diverse industries, including technology, healthcare, and agribusiness. Furthermore, the government’s business-friendly policies ensure a welcoming environment for foreign enterprises.

One key tool for companies expanding into the country is acquiring an Australia 1300 number.

So, here’s a list of the best 1300 number providers to help you choose the best for your needs. We’ll also look at:

Using this number can streamline communication and bolster customer relationships, ultimately contributing to the success of your business.

What are 1300 Australia Numbers?

1300 numbers are known as local rate numbers or national numbers. Businesses use this type of number to provide a single contact for customers across Australia. Along with the prefix of 1300, these numbers are typically 10 digits long.

When a customer calls a 1300 number from a landline within Australia, they incur the cost of a local call. This happens regardless of where the business is located, hence, customer calling is not limited to specific states. This makes it more affordable for customers to reach out to businesses using 1300 numbers.

You typically will share the costs for incoming calls, unlike Australia toll-free numbers where you pay the entire cost. The shared cost of these fees can vary based on the service provider and the specific plan or package chosen.

Wondering how much 1300 numbers cost? In general, 1300 Australia numbers with a basic plan start at $12 per month.

How to Choose a Reliable Australia Phone Number Provider

1300 numbers are widely available in Australia, and you can purchase one from a local or global provider. Global providers can help you get a local Australia number even if your business is not located locally. This is typically a good option for companies looking to expand to Australia.

To start, determine your budget and understand the pricing associated with 1300 numbers. The pricing components may include setup fees, monthly rental charges, call charges, etc., which can vary among service providers. Depending on the nature of your business, you can get a vanity number with memorable letters, such as 1300-MY-BIZ. Check with the service provider for availability.

Compare the features offered by different VoIP service providers. These may include international forwarding, call routing, outbound calling, and call recording. Choose the provider whose offerings align with your business requirements.

Other factors you should consider are

  • Ability to port an existing number
  • Local compliance and regulations related to 1300 numbers in Australia,
  • Call quality,
  • Contract terms such as contract length, cancellation policy, etc.

7 Best 1300 Number Providers

So, where do you start looking for an Australia phone number provider? Here’s a list of the best 1300 number providers based on their features and pricing.

1. Global Call Forwarding

Global Call Forwarding has been a trusted name in the telecommunication world. As a global provider of international phone numbers, the company has a vast inventory of numbers from over 160 countries. GCF offers cost-effective cloud-based services designed to help you streamline your communication processes.

Pricing: Five flexible 1300 number pricing plans with usage, starting at $11.95/month and a 6.8¢ per-minute rate.

Features: Wide range of free and premium calling features:

  • Call forwarding
  • International calling
  • Call recording
  • Local presence
  • Advanced IVR
  • Auto attendant
  • Advanced routing, and more.

2. United World Telecom

United World Telecom is a leading telecommunications service provider that provides reliable and high-quality business telephony solutions, including virtual phone numbers, call forwarding, and other related services. They provide phone numbers from more than 150 countries globally.

Pricing: Five flexible 1300 number pricing plans with usage, starting at $11.95/month plus a 6.8¢ per-minute rate.

Features: Wide range of features designed to enhance your communication experience:

  • Call recording
  • Advanced IVR
  • Customized greeting
  • Call transfer
  • Voicemail-to-email
  • Time of the day routing
  • Sequential forwarding, and more.

3. Koala Calling

Koala Calling is an independent telecom agent. Their offerings include international call forwarding, USA virtual phone numbers, US and Canada toll-free numbers, international toll-free numbers, and more.

Pricing: Pricing plans with usage start at $11.95/month plus a per-minute rate.

Features: Virtual number plans come with features:

  • Call forwarding to multiple devices
  • Voicemail-to-email
  • Custom greetings
  • Virtual receptionist, and more.

4. Zintel

Zintel is a telecommunication company and a part of the Over the Wire family, a provider in the ANZ marketplace. As such, the company provides a comprehensive voice offering for local Australia and New Zealand businesses. They offer local numbers and call management features.

Pricing: Pricing is based on cost of the number and cost of usage. 1300 Australia numbers cost $5/per month. Plus, three usage plans with call rates, features, and setup fees.

Features: Standard features included with all plans:

  • Call forwarding
  • Call overflow sequential
  • Voice-to-email
  • Call reporting and analytics
  • Call blocking
  • Business hours routing, and more.

5. Alltel Australia

Alltel Australia is a prominent name in the Australian business telecommunication space. The solutions offered by them include phone systems, business numbers, contact centre software, managed IT, and more.

Pricing: Pricing is based on cost of the number and cost of usage. 1300 numbers cost a one-time fee from $0 to $99. Three postpaid usage plans starting at $16/month and prepaid plans at $50/month.

Features: Numbers come with several features:

  • Route calls to multiple answer points
  • Custom greetings
  • Recorded messages
  • Voice prompt menus (IVR), and more.

6. Optus

Optus is another well-known telecommunications company in Australia. The company provides a range of communication services from mobile, telephony, internet, satellite, entertainment, and business network services.

Pricing: Optus inbound 1300 number plans start at around $27.50/month.

Features: Variety features offered:

  • Call distributor
  • Call overflow
  • Voicemail
  • Call access
  • Call barring, and more.

7. Arrow Voice & Data

Arrow is one of Australia’s privately owned telecommunications and IT companies. The company’s wide portfolio includes cloud voice solutions, phone systems, unified communications, business IT solutions, and more. Arrow provides voice services by collaborating with 8×8, Avaya, and Microsoft.

Pricing: Pricing plans are based on the type of service you choose: 8×8 Cloud Connect, Business Cloud Phone, or Avaya Cloud Connect. Contact Arrow for more information.

Features: Based on the plan chosen:

  • Unlimited local calling
  • HD video and audio
  • Call recording
  • Call handling
  • CRM integrations, and more.

Calling Australia with United World Telecom

With this introduction to the best 1300 number providers, you are better prepared to test new waters. Expanding into Australia offers vast business opportunities with a strong economy and innovation support. Using an Australia 1300 number lets you enter the market and test out new products and services. And you can start small with a local number and a virtual presence. Then, scale and expand as needed.

As a global telephony provider, United World Telecom can help you unlock the potential of Australia with our well-established global presence, feature-rich services, and flexible pricing plans.

Ready to make your mark in Australia? Contact United World Telecom and let us help you grow your business! Chat with us online or request a demo!

Using VoIP to Reduce Costs: Everything You Need to Know

Collaborated with Meryl D’Sa-Wilson

When managing a business, it is imperative to make cost-effective decisions in order to maintain a budget. Internet-based calling — like using voice over IP (VoIP) instead of traditional phone lines — proves much more effective at saving business communication costs.

But how exactly can you use VoIP to reduce costs?

From eliminating the need for new or expensive equipment to reducing long-distance calling fees, your business can switch over to a cloud solution that better meets your communication needs and budget.

How Exactly Does VoIP Help Cut Costs?

The simple answer: VoIP phone systems use the internet to send and receive quality calls, and this means lower calling charges, especially for long-distance and international calls.

But that’s not all! Switching over to the cloud brings you more reliability and flexibility letting you save on equipment and overhead costs. This is why hosted VoIP is generally recommended for businesses looking to expand to new locations with tight budgets.

When running a business or preparing to expand, communication budgeting is an important factor to consider. Most management positions are aware of the fees involved in seemingly menial tasks and daily activities. Customer phone calls are one of these expenses, especially if you have customers located outside your state or country.

So how does VoIP reduce these costs? Let’s dive into the rest below.

1. Lower Calling Fees

Since VoIP uses the internet to transmit calls, callers no longer have to pay high long-distance fees. This is because sending calls through the internet is cheaper than using the traditional telecom infrastructure like the PSTN.

This means that your business does not need to have physical offices in different regions where your customers are simply to cut down on calling fees. You can have all incoming calls automatically forwarded through digital routes directly to your team wherever they are already located.

By eliminating this extra cost, you have the ability to reach out and engage with your customers without hesitation. And you can extend sales and customer service to new regions without relocating. In the sales part, you can integrate sales prospecting tools into the process.

2. No New Hardware or Equipment Required

In most cases, you can integrate VoIP with your existing infrastructure and devices. Providers will often offer a softphone app that you can use to make and receive calls from your computer, IP desk phone, laptop, or smartphone.

The best part about this is that these devices will work on the same VoIP network, so your calls work as normal phone calls going through your business phone line. This means employees don’t need separate phones or extra cell phones to protect their privacy.

You may need to upgrade your internet a bit to match VoIP bandwidth needs but that depends on how many calls your business makes simultaneously. Here’s a table for reference:

Number of Concurrent Calls Bandwidth Recommended
1 100 Kbps
5 500 Kbps
10 1 Mbps
15 1.5 Mbps
20 20 Mbps

Plus, since the network is hosted by your provider, VoIP is easy to set up and requires little-to-no maintenance on your business’ part. This means, no complicated wiring, routine maintenance, or quality checks. Your provider will take care of it all, leaving your teams to focus on serving customers.

3. Little to No Overhead Costs

When expanding locally and globally, most businesses are concerned with overhead costs such as opening or renting new offices, adhering to local regulations, etc.

However, VoIP lets you extend operations to new locations and regions without needing to open physical offices. In other words, you can have a local presence by powering your global, remote, and distributed teams with VoIP.

And since your business isn’t limited geographically, you can hire employees in countries with lower labor costs. All you have to do then is forward incoming calls to their devices wherever they are located.

4. Access to International Coverage for Less

Perhaps the most significant selling point is that businesses can use VoIP for international calls. As this technology allows your company to make and receive calls from anywhere through the internet, you spend less on international, long-distance calls.

In this way, VoIP encompasses a modern way to communicate with people around the globe without the costs typically associated with landlines and PSTN calling.

VoIP providers like United World Telecom can provide you with international phone numbers like local and toll-free numbers from as low as $7.95 per month. And you can forward calls coming in to these numbers to multiple users and teams within your company.

5. Scalability and Flexibility

While expanding your business is important for sustainability, you need to grow at a reasonable pace. Taking things at a comfortable and appropriate speed for you and your teams can ensure a steady road to success. While this process unfolds, VoIP can follow along with your business, letting you adjust your business phone service as you see fit.

VoIP’s flexibility allows you to add phone lines and numbers, as needed, instead of pushing forward with a big expansion plan. And you only pay for what you need. Add and remove users and teams, route calls to new destinations, and more when you switch to VoIP.

6. Prepare for Emergencies & Extreme Circumstances

VoIP can also help you maintain business continuity in a contained and safe fashion during emergencies. We’re talking about extreme weather conditions, safety concerns, health issues, etc.

Mitigate the risks posed to your business with VoIP calling. For instance, you can send calls to different office locations or remote employees, if your main office suffers an outage or disaster.
Another example is switching to virtual communication during an event like the recent COVID-19 pandemic, where the whole world put a pause on operations and worked remotely.

As the business world adapted, the global VoIP market expanded. Even now it continues to grow, as it is expected to reach $145.76 billion USD by 2024. Making the switch allowed for all industries to continue operations despite adjusting to a new normal, and provides unique features now used in daily activities.

7. Operate Remotely

With remote work becoming a staple in the modern office setting, businesses can use VoIP to maintain their communication with customers and other team members.

By choosing to incorporate VoIP, your business not only cuts costs but also keeps up with the ever-evolving technology and workplace trends.

How Can I Make Money with VoIP?

Many of our clients are looking to use VoIP to cut costs, however, we’d like to highlight how much money can be earned with a better reach to new clientele.

While VoIP helps to save money, it can also boost sales by opening your business up to new markets and regions with low expansion costs. And by using local virtual and toll-free numbers, you can expect an increase in response rates and callbacks, giving your teams a better chance to close international sales.

There are many benefits of using VoIP besides cost-savings, such as:

  • Improving customer service and retaining more customers
  • Allowing for remote work to be at its most efficient
  • Increasing global coverage
  • Centralizing business communication and improving call management, etc.

So switching to VoIP also gives you access to advanced calling features and reliable telephony functionality.

Why Choose United World Telecom?

If you’re looking for a VoIP provider who can help you cut communication costs without interrupting call quality and reliability, we at United World Telecom can help!

Over the last 27 years, we have rapidly expanded our service offering and global presence. Our wide global network ensures we’ve got you covered no matter where your business or customers are located.

To get started, all you need to do is sign up through our website. Speak with our dedicated VoIP experts today! Call us at +1 (561) 276-7156 or chat with us online today!

Can VoIP Be Used for International Calls

Gone are the days of using an outdated and expensive phone service to make international calls. There’s a better way to call your customer overseas. VoIP offers a more reliable and feature-rich solution with cost-savings along the way.

Is VoIP Good for Calling Internationally?

Yes, voice over IP (VoIP) works great for international calling.

The technology has been around for years. But in the past, you needed a level of technical knowledge to use VoIP. But nowadays, making international calls with VoIP is easier than ever.

Throughout its early history, VoIP was also primarily used by residential users and people in developing countries that wanted to call overseas. But in the last few decades, more and more businesses have started using VoIP for business calling.

With a fast and easy setup, you can use this solution across multiple devices. As long as you have a stable internet connection and sufficient bandwidth, you can make high-quality international calls through VoIP.

Benefits of Calling Internationally with VoIP

So, why should you use VoIP for international business calling?

• High-quality calls
When making business calls, call quality is of the utmost importance. The best VoIP providers will ensure excellent call quality when making international calls.

• Two-way calling and local caller ID
Our VoIP solution enables you to call internationally with a local number. This means that your team can make calls to anywhere in the world and show a local number that corresponds to the country they’re calling. This will improve connection rates and leave a callback number if the call is missed.

• Portability
Whether your agents work from a central office, overseas, or remotely, they’ll be able to make international calls with your VoIP service. And to add to that, agents can make calls on the go using multiple devices.

• Reliability
Provided you have the right setup in place, VoIP is very reliable. Many providers guarantee upwards of 99.9% availability, and some providers even boast zero downtime.

If something goes wrong, issues with VoIP are easier to troubleshoot than with an on-premises system.

• Affordability and cost-savings
Affordability is one of the major benefits of using VoIP to call internationally. Because calls are delivered over an internet connection, calls are cheaper than traditional PSTN calls. This cost-savings is passed from provider to customer.

• Scalability
VoIP allows you to add and remove lines and users as needed. Don’t worry if the global ambitions of your business slow down. You can just pause the VoIP service and pick it back up when ready.

In addition to the benefits above, installation and maintenance costs are traditionally lower when using VoIP compared to traditional on-premises phone systems.

How Do I Use VoIP to Make International Calls?

To make international calls using VoIP, you must enter a plus sign or dial-out prefix, the country code, and the phone number you want to call.

For example, if you want to call a phone number in the United States from overseas, you would enter + 1 and then the subscriber number you want to reach. Make sure to include the subscriber’s area code.

It’s that simple. You can do it using an IP phone, computer, or app on your mobile phone. In today’s day and age, the user experience is quite seamless.

Are International Calls Free With VoIP?

International VoIP calls are not free — the charge depends on the countries involved. However, using VoIP for international calling is typically far cheaper than using a traditional phone service.

As you probably know, traditional phone service providers can charge an arm and leg for international calling. So, if you want to make cheap international calls, VoIP is the best way to do that.

In fact, VoIP providers can be up to 90% more cost-effective than traditional phone service providers for international calling. For many countries, international VoIP calls can cost as little as 2 cents per minute.

But it depends on your provider, the package you choose, and the countries you call.

What is the Best VoIP Provider for International Calls?

If you’re looking for a VoIP provider to use for your international calling needs, there are a few factors to evaluate. While you’ll find many different providers in the market, not all of them provide the same services. So, you’ll need to consider the specific needs of your business and make an informed decision.

Similarly, when it comes to international calling, not all VoIP providers use the same termination and routes to deliver calls. Some providers will try to cut costs and use low-quality routes.

Here at United World Telecom, we use only the highest quality routes to deliver international calls. In addition, we have a state-of-the-art global telecom network with multiple layers of redundancy.

To get started, all you need to do is sign up through our website. Our 24/7 tech support team and account teams will help you every step of the way.

Guide to Calling Internationally with a Local Number

Did you know that there are more than 330 million companies operating worldwide?

You might have started your business with local ambitions, but the Internet has created many opportunities for global expansion. At some point, depending on the nature of your business, you’ll want to tap into those opportunities and expand overseas.

While there are different ways to expand internationally, there will come a time when your business must communicate with clients and prospects over the phone.

If your sales and support operations are centralized, and your agents are making international calls from a regional office or global HQ, those calls might not get answered. But you can improve connection rates by showing a local number and caller ID when calling internationally.

This guide will show you how to make international calls with a local number and the associated benefits.

Benefits of Using a Local Phone Number to Call Internationally

Businesses can reap numerous benefits when calling internationally with a local number.

Basically, this concept means that your agents can show a local number that corresponds with the country they’re calling. For example, if your sales reps are sitting in the UK but making calls to France, they can still show a local +33 France phone number as their caller ID, rather than a +44 UK number.

Here are 7 benefits associated with making international calls using a local in-country caller ID:

1. Increase Connection Rates

People are more likely to answer calls from a familiar local phone number that they recognize.

Think about it — when you receive an incoming call from a foreign number that you don’t recognize, how likely are you to answer? You’ll probably ignore the call or send it to voicemail.

When your sales reps call internationally with a local caller ID, prospects are much more likely to answer the phone. You can boost connection rates and improve the ROI on salespeoples’ activities.

2. Give a Number to Receive Return Calls

When you use a dedicated local caller ID and phone number to call internationally, prospects and customers can reach you back at the same number. This means if your salespeople are calling prospects and one of those prospects doesn’t answer, that prospect can still return the call locally.

Your business can also customize how incoming calls are handled. This means that calls can either be routed directly back to the rep making the call, to a sales group, to an auto-attendant, or even to a voicemail.

3. Establish a Local Virtual Presence

International virtual numbers allow companies to establish a local presence in other countries. For example, the business could be situated in the United States, but still achieve a local presence throughout LatAm and EMEA using virtual numbers.

Clients feel more comfortable dealing with a local company. Thus, when they receive calls from a business with a local presence, they’re more likely to feel at ease.

What’s best is they don’t necessarily have to know your business is located in another country!

4. Eliminate the Need to Manage Contracts with Multiple Local Operators

While it’s possible to procure global phone numbers for your various offices and locations through multiple local operators, this is not the most efficient route. Managing contracts and services with different operators can be painstaking.

You’ll spend unnecessary time renewing contracts and managing service lines across different portals; not to mention, dealing with various levels of service quality.

We allow you to procure phone numbers from multiple countries to call internationally and manage your service in a single place.

5. More Cost-Effective than Having Local Offices

One way to make international calls with a local caller ID is to set up physical offices in other countries. But this involves various hurdles like registering your business locally, local hiring, leasing office space, etc. These cost money and take time.

However, you can still have a local business presence without having employees and local office spaces, thanks to international phone numbers.

6. Build Local Trust and Loyalty

Consumers oftentimes trust local businesses over international ones. By making calls with a local caller ID, you encourage clients to trust and do business with you. Build trust with new markets by using local phone numbers for your outbound calling efforts.

7. Serve Multiple Locations from a Single Office

Rather than setting up multiple offices for the same purpose, situate your sales and support reps in a central location. They can serve multiple locations by changing their caller ID depending on where they’re calling. This improves ROI on agents’ performance and lets businesses do more with less.

How to Make International Calls with a Local Caller ID

Provided you have international dialing capabilities with your service provider, the process of making an international call is quite simple. You just need to dial the + sign, followed by the country code, and the subscriber number.

If you don’t have international calling enabled through your service provider, you’ll need to sign up for a calling service that allows international dialing. However, by doing so, you will not necessarily be able to show a local in-country caller ID. Your caller ID will likely display your subscriber number.

But still, you can achieve this in two ways. The first, more limited option, is by getting a local SIM card.

  • Not flexible – you can’t change your caller ID depending on where you’re calling.
  • Need to install a physical SIM card in your phone.
  • Expensive compared to a cloud phone service.

The second option is to use a local international calling solution like the one offered by United World Telecom. We allow you to easily buy local phone numbers to manage both incoming and outgoing calls.

In essence, you make international calls with our services and show a local caller ID corresponding to the country or region you’re calling.

Once subscribed, follow these steps to show a local caller ID when calling internationally:

1. Add a local or national phone number in the country you’ll be calling, along with an outbound calling plan. Local numbers start at just $7.95 per month and outbound calling plans start at $25.

2. Sign in to your dialer or softphone. In this example, we’ll be showing you how to call internationally using our proprietary dialer.

An image of the web phone used to make international calls with a local phone number.

3. Click on settings and then choose the caller ID corresponding to the local phone number you would like to use for your international outbound calls.

4. Using E.164 format, dial the destination number that you would like to call.

It’s really quite simple and you can set it up in just a few minutes.

More About United World Telecom

We have been providing international calling solutions since 1996. Thousands of clients rely on our solutions to receive and make international calls with local phone numbers.

To get started, reach out to us 24/7 or sign up online.

Top 7 Benefits of Business VoIP

Source: - Lic#209723450 ID#27446420

At this point in time, most businesses are using business VoIP to create strong, reliable, and efficient business phone systems. Voice over IP technology has made it possible to make and answer calls via the internet instead of depending on physical phone lines. And by doing so, users can stay connected from any location and any device. So, why should you get business VoIP for your company?

Top 7 Advantages of Getting Business VoIP

From encouraging global expansion to providing easy scalability, VoIP technology gives businesses an opportunity to expand and grow with ease. If you are on the fence and are not sure about how VoIP can be useful to your company, here are 7 benefits to consider.

1. Variety of Business Numbers

VoIP phone systems work alongside voice over IP numbers. VoIP providers like United World Telecom aim to offer companies a variety of business phone number types. For instance, United World Telecom offers numbers for more than 160 countries around the world. Additionally, we offer toll free, local, international toll free, universal toll free, national, and vanity numbers.

Want to enter local markets and encourage locals to connect with your business? Buy a local phone number. Want to offer free calling to customers within your target country? Get a toll free number. Want to attract public attention with a memorable and creative number? Get a vanity number. You can get a business number that suits your purposes in a target country and lets you expand your customer base.

2. International Call Forwarding

International call forwarding is a popular service of VoIP phone systems. With this service, you can have calls forwarded internationally from one country to another without paying high international calling fees. For example, your customers in Mexico can call your Mexico number for free or at local calling rates. And these calls are routed via international call forwarding to your main office in the US, the UK, Australia, or wherever you desire. You can even have calls forwarded to a satellite office or remote workers.

With call forwarding, you can manage your incoming calls better and make your business accessible no matter where you or your team is located.

3. VoIP for Remote Team Management

Voice over IP phone systems are ideal for remote teams or distributed teams. Business VoIP gives your team the tools they need to stay connected and accountable even with distance involved. Benefits for remote team management include:

  • All users are connected from any location or device through a stable internet connection.
  • Voice, SMS, and more can be transmitted through the system.
  • Users can use softphones or web phones on their devices to make and receive business-related calls.
  • Access to a variety of features such as call recording, DID numbers, call transfer, outbound calling, and more.
  • Call monitoring and analytics tools that help managers keep track of employee KPIs and performance.

By presenting voice over IP for remote team management, your business can stay active and accessible at all times.

4. Global Expansion Possibility

Businesses using VoIP services or phone systems have a chance of going beyond their immediate location and entering new markets. More importantly, they can do this without increasing their expenses.

For instance, when a business tries to target a new city or country, the general idea is to open a field office and create a local presence. However, with international toll free numbers available for multiple countries, your business can create a virtual presence without needing to be physically present.

You can use international call forwarding and routing options to stay connected overseas. You can have calls ring on multiple devices across the board. Or, you can have calls routed based on the time of day or the location of the caller. The bottom line is you have access to multiple tools for effective call management, making it easier to manage international business.

5. Higher Scalability

Need to scale up or down instantly? No worries. VoIP accounts need little to no work when it comes to adding or removing users and employees. As such, you can quickly expand your business when needed, especially during high traffic periods, and cut down as necessary without changing your phone system.

6. Low Costs and Better Voice Quality

Another reason why business VoIP is so popular among all types of businesses (start-ups to large enterprises) is that it is a cost-effective solution. You only pay what you subscribe to and have a fairly predictable bill every month. And with that plan, you can target new countries and regions, utilize call tracking, forward calls to as many devices you want, use an effective IVR system, and more. And so, you get a high-quality business phone system for exceptionally reasonable rates.

Related: How to Measure and Improve VoIP Call Quality

7. Mobility and Flexibility

Lastly, with business VoIP, you can take your business with you wherever you go. Need to move or travel for work? Want to employ remote customer service teams to provide better international coverage? Need to switch to remote work due to a global pandemic? Whatever the hurdle, your business can continue to work and remain reachable with a reliable VoIP service.

So, is Business VoIP Right for You?

The answer to this depends on what you want to achieve with your company’s communication system. Do you want to expand in a cost-effective manner? Would you like to offer remote work options? Do you want a unified platform for all communication? Then, VoIP is your answer. However, how exactly VoIP can benefit your business depends on what you need. Speak to our experts today to learn about custom solutions to see if business VoIP is a fit for you!

Optimizing for VoIP in India: What You Need to Know

With the growing popularity of VoIP phone services, more and more businesses are using VoIP to communicate reliably and cost-effectively. This includes businesses trying to expand their global reach and grow in target markets.

Voice over IP or cloud telephony makes it easy to communicate across geographical areas via the internet. However, restrictions and unreliability can interrupt this comfort if your VoIP phone system is not properly optimized or compliant.

In this article, we’ll discuss optimizing VoIP for India — from understanding regulations to implementing best practices.

Using VoIP in India

While VoIP runs sufficiently well on its own, the best way to make the most out of your VoIP phone system is by optimizing it. To do this, you’ll need to:

  • First, understand local VoIP regulations to maintain compliance,
  • And second, build your VoIP infrastructure with the right tools and strategies.

Together, this will optimize your phone system so it connects and terminates calls effectively without any interruption. After all, without the ability to properly communicate with customers, how will your business grow?

Related: Is VoIP Legal Around the World?

Restrictions to Pay Attention to

While VoIP telephony is not illegal in India, there are a few restrictions. And if you plan on doing business within the country, then you need to understand how VoIP works there. These regulations are overseen by the Telecom Regulatory Authority of India (TRAI) and the Department of Telecommunications (DoT).

Here are the key restrictions in India to pay attention to:

  • No call routing should happen against the interest of the local PSTN service provider with respect to toll bypass.
  • IP to PSTN/landline calls are not allowed — cannot terminate VoIP calls to PSTN lines in India
  • Cannot use VoIP gateways within India
  • IP phones should work only within their VoIP infrastructure and should not connect to the public network or WAN.
  • Calls that run through PSTN gateways should never connect directly to a VoIP phone or VoIP PSTN gateway in a different geographical location

*Note: Regulations and restrictions mentioned in this article are current at the time of publishing and are subject to change.

VoIP in India: What is Allowed?

The above restrictions may seem discouraging but remember that VoIP is legal in India to a certain extent. With that in mind, what is allowed?

  • Calls between two VoIP phones (IP to IP) in the same region or different geographical locations
  • Calls from VoIP to PSTN gateway in the same geographical area.

facing issues with voip

What Does This Mean for Businesses in India Using VoIP?

So, how do these restrictions impact businesses in India? Let’s look at different use cases:

1. You have a company in India and solely do business with prospects within the country.

In this case, VoIP is legal if the prospects you call also use VoIP or internet telephony. Don’t try calling from VoIP to PSTN or landlines.

2. You have a company in India but solely do business internationally.

In this case, you can make IP calls to any international location as long as the call originated from IP and terminated to IP.

3. You have a company outside of India and want to do business locally.

You will need an Indian local phone number to make calls to customers in the country. However, these calls must display the true caller ID, which is the ID of the caller’s location. In other words, masking your caller ID to display a local number is illegal.

Thankfully, VoIP providers that work closely with local Indian telecom operators can get you a solution that works within India’s caller ID regulations. In most cases, they establish local points of presence (PoPs) and route calls through local routes instead of international routes, respecting local PSTN setups.

A diagram showing how VoIP works for PSTN calls to India.

Optimizing for VoIP in India: Factors Affecting VoIP Call Quality

Now that we’ve understood how VoIP works in India, let’s look at how to optimize your VoIP phone system.

Optimizing for VoIP in India means three things:

  1. Make sure you meet all necessary VoIP network requirements
  2. Troubleshoot common call quality issues and
  3. Use the right VoIP phone service.

First, let’s look at the different VoIP network requirements and many factors impacting call quality:

  1. Internet quality and bandwidth usage
  2. VoIP codecs
  3. Quality of Service (QoS) settings
  4. VoIP phone service provider

1. Internet Quality and Bandwidth Usage

For any VoIP service to function efficiently, you need a stable and reliable internet connection and enough bandwidth. This is simply because VoIP calls travel over the internet.

So, first, check your internet speed using online testing tools. Remember that you will need to set aside quite a bit of bandwidth for only VoIP calls. Other activities such as browsing, email checking, web surfing, additional applications, etc., can reduce how much bandwidth is left for calls to travel efficiently. And if you have low bandwidth, you will have slower speeds and a lower-quality voice.

According to the FCC, VoIP calls require internet speeds that have less than 0.5Mbps (minimum download speed) download. Note that this is the minimum requirement.

To calculate the bandwidth needed for your VoIP system, you need to understand your business’ call flow and other internet activities. Consider these:

  • How many phone lines do you need?
  • How many calls will occur concurrently?
  • Will other applications run simultaneously on the same network?
  • What upload/download speed does your ISP provide?
  • What voice codecs does your VoIP/ISP provider offer?

Next, use this chart to determine how much bandwidth is recommended for your approximate concurrent calls. For high call quality, the recommended range of bandwidth for each concurrent VoIP call is anywhere from 85-100Kbps.

Number of Concurrent Calls Bandwidth Recommended
1 100 Kbps
5 500 Kbps
10 1 Mbps
15 1.5 Mbps
20 20 Mbps

You can also check with your VoIP provider to understand what they recommend for their particular service. Then, ensure your ISP is able to provide what your office needs to make VoIP efficient.

2. VoIP Codecs

Next, you want to make sure that you use the right codecs for voice and audio. VoIP codecs digitize voice signals into data packets (compression). Once transported, the codecs convert them back to voice (decompression).

This process of compressing and decompressing voice signals directly impacts call quality. And if not done properly, it can lead to latency, jitter, packet loss, and more. So, you and your VoIP provider need to work together to ensure codecs are adjusted properly to improve voice quality and reduce bandwidth usage.

Now, which codecs are best for VoIP? The general consensus is that G.711 offers the best call quality. Although, most providers also accept G.729 (low bandwidth alternative) or G.722 (not offered by most). Here’s a chart for reference:

Codec Bitrate Bandwidth Usage
G.711 64 Kbps 87.2 Kbps
G.722 48-64 Kbps 80 Kbps
G.729 8 Kbps 31.2 Kbps

3. Quality of Service (QoS) Settings

You can also use QoS to optimize your VoIP system and fix voice quality issues by prioritizing network traffic that passes through the router. Through this process, you give more bandwidth value to VoIP calls over other kinds of traffic.

This means your calls don’t compete with web browsing or streaming. And, by extension, you reduce network congestion so that inbound and outbound calls are not affected.

To change your QoS settings, you’ll need to work with your ISP and VoIP provider to get exact instructions for your particular setup. However, implementing QoS changes does not take very long and you can expect it to work in your favor soon.

4. VoIP Phone Service Provider

This one goes without saying: Optimizing for VoIP in India is incomplete without the right VoIP phone service provider.

The above-mentioned tips will help you build a good foundation for VoIP. However, without a reliable provider, your call quality can experience issues leading to dropped calls, calls that don’t connect, and so on.

Plus, if you have an unresponsive provider – or one who is hard to reach – you’ll end up having to troubleshoot quality issues on your own. This can prove tricky if you do not have an in-house IT or telephony engineering team.

Lastly, since VoIP in India is a slightly tricky affair, you want to make sure you work with a provider who knows what they are doing. You want a VoIP provider that has been working in the country for a long time and understands the different regulations and restrictions well.

This will require some research, but as you shop around, look out for telecom companies that have been doing this for a few decades. Ask them how they comply with these regulations and provide reliable connectivity. This will also help you determine the company’s responsiveness and credibility.

Get VoIP for India

As you can see, optimizing for VoIP in India is a relatively easy task when you know what needs to be done. For more tips, check out our guide on how to achieve the best VoIP call quality for business.

And if you don’t know where to start, contact our telecom experts. We can help you find the right solution that is reliable and compliant. Call us today at 1 (877) 898 8646 or chat with us online!

How to Switch to VoIP? (& 6 Reasons Why You Should)

Traditional phone systems are holding your business back from increased growth, efficiency, savings, flexibility, and more. This is why companies — from small businesses in the US to tour packages in Europe — switch to VoIP, as it offers everything from scalability to affordability. So, if you’re looking to cost-effectively upgrade your business communication, voice over IP is the solution for you.

In this article, we’ll cover why and how to switch to VoIP, and dive deeper into reasons to migrate.

When to Migrate to Cloud Communication?

High monthly bills, issues with call quality, and unacceptable downtime are all clear signs that it’s time to modernize your legacy system and switch to VoIP.

But, what are the less obvious indicators that an upgrade to your system is necessary? Here are some questions to consider:

  • Do you manage global or remote teams?
  • Can your current phone system support your failover, disaster recovery, or business continuity plans?
  • Are you planning to expand to new markets or regions? Or, do you already have customers in different countries?
  • Is it hard and time-consuming to make changes to your current system as needed? Specifically, with call routing and forwarding capabilities?
  • Do you need features like IVR, caller ID management, or call recording to provide a more efficient and enhanced service to customers?

Even if you answered yes to only one of these questions, you would benefit from a VoIP phone system. And in most cases, your business benefits in more than one way.

From connecting your distributed teams to offering increased functionality, a voice over IP solution can help you accomplish business goals while also improving business processes – all under one platform.

Landlines vs VoIP: The Difference in How They Work

But what if you have a landline phone system set up? And how are landlines different from VoIP?

Let’s start by defining the difference between traditional landline systems and voice over IP networks. This will not only help you better understand elements of the migration process, but also the above mentioned reasons to switch.

When you make a call using a landline, it travels via the Public Switch Telephone Network (PSTN). And this long-standing telephone network uses physical phone lines and switching centers to connect your calls.

Since VoIP is a cloud-based service, it operates differently than traditional systems that rely on landline connections and the PSTN. In fact, voice over IP transmits calls to your desired destination using an internet connection and packet-switching technology.

In other words, the main difference between VoIP and PSTN systems is – the first uses digital pathways to transmit calls, whereas the second uses physical phone lines.

Let’s take a closer look at other key differences between VoIP and PSTN:

VoIP PSTN / Landline
Connectivity Make calls via the internet, faster transmissions Make calls via landlines / physical cables and switching centers
Quality Higher call quality, with clearer sound; can fluctuate depending on your IP network Average, consistent call quality
Flexibility & Mobility Highly customizable; place calls from any location and device Less customization; place calls from only one location
Features Variety of advanced calling features Limited features
Price More affordable than PSTN (even with international calling) Expensive (especially for international communication)

6 Reasons to Switch to VoIP

So, why should you make the switch to VoIP? Let’s take a look at 6 reasons to migrate:

1. Save BIG

Voice over IP is an affordable solution for both small businesses and enterprises, especially when compared to legacy systems. This is because it doesn’t rely on physical phone lines, meaning you stand to avoid high international and long-distance calling fees. And since you don’t need additional equipment or routine maintenance to use the service, VoIP also reduces your overhead costs.

2. Access to Advanced Communication Features

Unlike traditional phone networks, many VoIP services include access to additional features that are only available through the cloud. This not only increases the functionality of your system, but also helps you provide a more effective service.

3. Higher Call Quality

Since cloud telephony uses digital pathways instead of copper phone lines, calls travel faster while delivering a clearer, higher-quality sound.

4. Flexibility & Mobility

Typically, you can manage your communication stack through your VoIP provider’s online control panel. In other words, your phone system is accessible and manageable from any location or device.

5. Connect Global Teams

As you can access VoIP from anywhere in the world, it’s the perfect solution for businesses looking to connect international, distributed, offshore, or remote teams.

6. Increased Scalability

Voice over IP is a highly scalable solution. You can upgrade or downgrade your service as needed, all without changing your entire system.

How to Switch to VoIP in 7 steps

How to Switch to VoIP? 7 Steps

Now, let’s go through the migration process and discuss how to switch to VoIP. Here are the 7 steps we will cover:

1. Plan Your Switch

Transitioning to cloud communications is typically a straightforward process, especially if you have an effective plan in place. And a well-thought-out plan always begins with defining your communication needs.

Here’s a checklist to help you identify them:

  • Establish an overall budget. How much are you willing to spend on equipment, features, add-ons, plans, and so on?
  • Figure out your pain points with your current phone system. What do you wish you could add or change about it?
  • Outline your business goals for the next 5 years. How can a new phone system help you achieve these benchmarks?
  • Determine your desired services and features. Which ones are essential, and which ones are just nice to have?
  • Decide on your deployment method. Do you plan on modernizing your existing infrastructure or replacing it completely?
  • Consider your average number of calls, number of users/lines, call traffic behavior, and so on. Do you expect these data points to stay consistent or fluctuate over time?

2. Test Your Internet Network

One of the most important VoIP network requirements is a stable internet connection with adequate bandwidth for your specific call traffic. Without a reliable IP-network, you could run into voice service issues. For this reason, many providers recommend a high-speed broadband connection.

To ensure your network can handle simultaneous calls and to achieve the best call quality, it’s vital to test your internet. You can do so by running a speed test. You can find these online, and they are usually free to use. These tests analyze your IP network’s latency, download speed, and upload speed.

After reviewing these data points, you’ll know how many calls your network can actually handle. Note: You need 100 kbps per line for most voice services. If your current internet connection can’t handle your business’ average call traffic, reach out to your ISP and upgrade your bandwidth before switching to VoIP.

Related: How Much Bandwidth is Needed for VoIP?

3. Prepare Your Infrastructure

Once you’ve figured out your bandwidth requirements, you must evaluate and prepare your current infrastructure.

Start by cataloging damaged equipment or outdated hardware that you wish to replace. This way, when it’s time to purchase new equipment, you know exactly what you need.

During this step, you should also consider the following:

Wired connections vs Wi-Fi – Although VoIP works with wireless networks, it is often recommended that users use wired, Ethernet cables instead. This is because wired connections are more reliable and help prevent congested networks. We recommend using Cat 5e or Cat 6 Ethernet cables.

Multiple routers vs switches – Using multiple, general-purpose routers to connect your devices to the internet can affect call quality, contribute to a congested network, and prompt other technical issues. That’s why many providers suggest using network switches instead, as they extend the functionality of your router. This means, you don’t need multiple routers on your network, so you experience less congestion, delay, and better call quality.

VLAN – A VLAN configuration can help improve VoIP performance and avoid network traffic congestion, meaning a lower chance of voice quality issues. Consider setting one up, especially if you operate a medium-sized business or enterprise.

SIP ALG – Considering disabling the SIP ALG feature on your router, as it may contribute to multiple VoIP problems such as one-way audio or dropped calls.

ready to switch to voip

4. Sign Up with a Reliable Provider

Next, you’ll need to sign up with a reliable VoIP provider. This involves in-depth research and comparisons between brands to ensure you get the best cloud phone service for your needs and goals.

Review each provider’s:

  • Pricing plans and models, including annual, monthly, pay-as-you-go, per-minute, per-user, and per-line billing
  • Free trial or demo offerings
  • Setup, activation, or other hidden fees
  • Activation times
  • Available services, features, and add-ons
  • VoIP requirements
  • Compatibility with existing equipment and third-party applications
  • Country coverage
  • Distributed data centers and Points of Presence (POPs)
  • Service Level Agreements (SLA) and Terms of Use
  • Network reliability and uptime guarantee
  • Crisis management initiatives and disaster recovery plans
  • VoIP security, encryption protocols, and service monitoring practices
  • Contract requirements
  • Customer and technical support services
  • Telecom and industry experience
  • Case studies and customer reviews

It will take some time to collect and compare this information. But, this is arguably the most important step when making the switch to VoIP. And that’s because your provider contributes to the quality, security, and reliability of your phone service.

Look for providers that will work with you to craft the best solution for your business and are quick to handle any issues that arise.

5. Select VoIP Equipment

The VoIP equipment you select will vary depending on your existing infrastructure and chosen deployment method.

If you plan on modernizing your legacy phones, you’ll need:

  • VoIP gateways or adapters for each device
  • Ethernet cables to connect the gateways to your router or switch

If you want to replace your traditional desk phones with VoIP-compatible ones, you’ll need:

  • IP phones (There are many options on the market from IP conference phones to wireless IP devices; Pick the one that fits your budget and communication needs).
  • Ethernet cables for internet connection

If you prefer to use other equipment like computers, you’ll need:

  • Softphone feature
  • IP-enabled devices such as smartphones, tablets, laptops, computers, etc.

Other optional equipment includes:

  • VoIP headsets
  • Microphones

The great thing about VoIP is that you don’t need a ton of equipment. All you need to get started is a stable internet connection, IP-enabled device, and a VoIP service with the softphone feature. So, the equipment and hardware you select really depend on your communication needs and preferences.

Related: How to Optimize Your VoIP Network?

6. Train Your Teams

Whenever you introduce new hardware, software, methods, and so on into the workplace, provide employee training and give your teams time to adjust.

Walk your staff through features and provide them with resource materials. Make sure to start training before you fully switch to VoIP, so employees are ready to go when you migrate. You might consider creating a process flow diagram that outlines all the steps involved in using the new VoIP system. This diagram can serve as a visual guide for your employees, helping them understand how to navigate the system and troubleshoot common issues effectively.

In most cases, VoIP services are simple and intuitive. This means a smooth onboarding experience for you and your teams.

7. Install and Configure VoIP

Now, it’s time to set up your VoIP system. This is another step that varies depending on your provider, existing hardware, and deployment method.

First, plug in and connect all your equipment, if you haven’t already done so. Then, log in to your provider’s control panel to add users and set up your desired features. If your provider offers a suite of features, prioritize configuring the ones you identified as essential.

If you still aren’t sure which features to set up, here are some suggestions to get you started:

  • Customized Greetings – establish a professional and welcoming brand voice.
  • IVR & Call Flow Designer – help guide callers to their desired destination.
  • Call Routing – send calls to an alternate destination based on date, time, location, etc.
  • Failover Forwarding – maintain business continuity by sending unanswered calls to a backup location.
  • Call Recording – record calls for training, liability assurance, or liability purposes.
  • Voicemail Messages & Voicemail to Email – personalize voicemail prompt and conveniently forward messages to your email.

Once you’ve added users and configured your chosen communication features, your VoIP system is officially operational.

Ready to Make the Switch?

United World Telecom can help you make the switch to VoIP and take your business communications to the next level. To learn more about business VoIP or upgrade your current phone system, call or chat with our telecom experts today at +1 (561) 908-6171!

How to Optimize Your VoIP Network?

Phone calls continue to be customers’ preferred communication channel for support and service because it is the fastest and most effective. However, if your phone system is not set up properly, you can run into issues that inhibit your ability to provide uninterrupted, reliable customer service.

In this post, we’ll go over the different ways to optimize your VoIP network so you can get started today!

Improve VoIP Connectivity

Setting up your VoIP system means preparing your network and IT infrastructure to support your provider’s service. While the below tips are recommended to implement as you set up, you can also use them to troubleshoot VoIP issues. You can improve connectivity and optimize your VoIP network in the following ways:

  1. Adhere to VoIP Network Requirements
  2. Contact Your VoIP Provider
  3. Run VoIP Connectivity and Speed Tests
  4. Identify VoIP Issues
  5. Increase Bandwidth
  6. Invest in Quality Hardware
  7. Consider Creating a VLAN

When to Optimize Your Phone Network

When your VoIP network isn’t well-optimized, it can lead to reliability and quality issues. And as a business communicating with clients, these issues can interrupt business continuity and make your business appear less reliable and trustworthy.

Common VoIP call quality issues include:

  • Latency
  • Jitter
  • Packet loss
  • Dropped calls
  • Inability to make calls from a device
  • Echoes
  • Broken or muffled audio
  • No audio or one-way audio
  • Phone not ringing on incoming calls, and so on.

And often, these issues originate from your internet and network setup. This is why it’s important to understand what network requirements your VoIP service needs.

For specific fixes for these problems, check out our VoIP troubleshooting guide.

Steps to Optimize Your VoIP Network

Now, when it comes to improving and optimizing your VoIP network, you have multiple options. The key is to identify the problem and then find the best solution. In some cases, your VoIP provider can help. And in other cases, you’ll need to rectify the problem yourself.

So, really, you can start by contacting your provider or running tests on your own. Let’s go over how you can optimize your VoIP network and different factors to keep in mind:

Related: How to Achieve the Best VoIP Call Quality for Your Business?

1. Adhere to VoIP Network Requirements

To properly set up a VoIP phone system, you must pay attention to network requirements that enable VoIP to function effectively. This includes:

A good way to optimize your VoIP network is to ensure you’ve done the above-mentioned best practices. These will create a healthy environment for your VoIP phone system.

We’ll talk about some of these in more detail below. Additionally, we put together a comprehensive guide to VoIP network requirements to help you get started.

2. Contact Your VoIP Provider

For a quick resolution — especially if you don’t have in-house network or voice engineers — it may help to first contact your provider. Since they know the network requirements needed to run VoIP properly, they can let you know how your current setup is failing.

They can also provide additional testing and monitoring services to identify the problem and offer solutions accordingly. They should already be monitoring your service, so it is easier for them to determine what is causing the issue.

If you want to exhaust all your self-service options before calling your provider, try the suggestions listed below.

3. Run VoIP Connectivity and Speed Tests

To remedy potential issues and optimize your VoIP network, you first need to know what’s wrong. The quickest way to determine a problem is by running speed and internet connectivity tests on your network. VoIP tests measure the speed, jitter, and latency of your internet connection. Similarly, you can even use a ping test to assess where exactly is the delay or issue occurring within your network or phone system.

Now, some VoIP providers offer their own tools that you can use. But others will direct you to different tools that they trust. Check with your provider about what they recommend or look online for internet, ping, and VoIP tests.

4. Identify VoIP Issues

After you run these tests, you’ll get scores for latency, jitter, packet loss, upload speed, and download speed. This will give you a clear idea of how your network is performing. If any of these scores are outside the acceptable range, you will experience issues with call quality.

Another way to identify VoIP issues is by manually monitoring call quality for jitter, delays, audio issues, etc. You can use MOS scores to get user opinions of a call’s quality – something like this:

MOS Quality Issue
5 Excellent Perfect quality
4 Good Less perfect; may include some loss of quality
3 Fair Slightly strained quality
2 Poor Strained quality
1 Bad Heavily strained quality

Then, you can go back and investigate each call using call detail records, activity reports, and alerts. And you can make this process more effective using a call recording feature, as you can actually listen to the calls with low MOS scores to identify the issue.

Once you determine if the issue is latency, jitter, delays, audio problems, etc., you can fix it. Our VoIP troubleshooting guide (linked above) has different solutions you can implement to resolve these issues.

5. Increase Bandwidth

For voice services and VoIP calls, you need at least 85-100 kbps per call. This number increases when you have additional, concurrent calls. And all of this does not factor in other internet usage and traffic, such as streaming, checking emails, running chat, etc.

Refer to the below table to calculate how much bandwidth you will need for concurrent voice calls:

Number of Concurrent Calls Bandwidth Recommended
1 100 Kbps
5 500 Kbps
10 1 Mbps
15 1.5 Mbps
20 20 Mbps

So, if your business does not have adequate bandwidth, your VoIP network won’t be optimized, and you’ll experience network congestion. As a rule of thumb, try using only 80% of your available bandwidth for all internet-related activities, VoIP calling included. And when you begin to exceed that limit, upgrade your bandwidth.

6. Invest in Quality Hardware

Another way to upgrade your VoIP network is by updating your hardware and equipment. Outdated, legacy equipment may have limited functionality and can degrade over time. Plus, newer software and technologies work better with newer hardware. Consider making the following upgrades if you don’t already have them:

Cabling — Use Cat 5e, Cat 6, or Cat 7 Ethernet cables.

Power — Use a Power over Ethernet (PoE) switch for efficient delivery of data and power to over one wired connection

Infrastructure — Switch to wired connections if currently using WiFi.

Routers — With features like

  • Dual and Tri-Band Frequency — Transmit traffic at 2-3 frequencies, so you can separate VoIP traffic from others.
  • MU-MIMO — Multi-user, multi-input, multi-output that enables each device to have its own data stream connected to the router.
  • WiFi 5 (802.11ac) or WiFi 6 — Higher the wireless, the better.
  • VoIP QoS — Prioritize voice traffic over other traffic.

IP devices — Deskphones, computers, and laptops built to support web calling.

7. Consider Creating a VLAN

Finally, consider adding a VLAN or virtual LAN on top of your existing internal local network. Then, you can put VoIP devices on the VLAN and all other traffic on the LAN. And you can configure the VLAN to give the highest broadcast priority to voice packet transmission by applying QoS settings via VLAN tagging.

VLAN tagging tells which packet belongs to the VLAN specifically and can help separate voice traffic from other traffic passing through your network. Your internal IT team can help you set this up within your infrastructure. However, you can also work with your ISP for professional help.

Optimizing VoIP for Business Communication

VoIP phone systems go a long way to ensure your business can communicate with customers reliably. And this is why many B2B enterprises choose to add IP telephony to their communication stack. But that includes setting it up properly and checking every now and then for potential issues.

We can set you up with a reliable, high-quality VoIP phone system. And our cloud communication experts can help you integrate VoIP into your business infrastructure smoothly. Want to learn more? Call us at +1 (561) 276-7156 or chat with us online!