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Category: Learn

What is Click-to-Call? Definition, Benefits, and How to Set It Up

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#33421127 ID#27446420

A click-to-call feature can help increase productivity and efficiency in your office by speeding up calling processes with accuracy. Here is an in-depth post detailing the different types of click-to-call features and the benefits of using them.

Click-to-Call: Explained

A click-to-call service is a business communication tool that enables phone calls through a VoIP connection. Other names include click-to-dial, one-click calling, and click-calling. There are a few types of click-to-call features in the industry. Among these are:

  1. Dialer extensions or CTI enabling agents to call contacts by clicking on their computers instead of manually inputting phone numbers.
  2. Wrapping website phone numbers in hyperlinks with the tel: schema so website visitors can easily click to call.
  3. ‘Click to call me’ lets interested prospects input their contact information through a web form, which instantly triggers a callback from your business.

The first type of click-to-dial feature lets you place calls without having to dial or type a number in. You simply click on the lead or customer’s name or a call icon and instantly place the call. Originally a call center feature meant to support outbound calls without human error or misdialing, now businesses everywhere can use click-to-call to make outgoing calls swift, easy, and accurate.

The second type of click-calling feature lets you insert a linkable phone number on your website. This way, when customers visit your website and need to call you, they simply click the link. They are then sent to their phone app and upon confirmation, the call is placed.

The third type is a call page. This is a widget or webpage that can be placed on your website and lets web visitors provide their name and phone number to receive an immediate callback. This way, you can connect with these interested prospects while they are still learning about your product.

clikc to call process

Benefits of Click-to-Call

Call centers have used click-to-dial to measure and improve workforce efficiency. The benefits are not just limited to fast dialing. You can use this feature to better execute inside sales efforts. Here are the main advantages of getting a click-to-dial feature:

  1. Speed up workflow — call leads and clients quickly, speed up callbacks, and reduce human error.
  2. Encourage web visitors to call your business — allow website visitors to easily connect with your company.
  3. Implement call tracking — learn more about where your calls are being sourced.
  4. Improve conversion rates — finally, give your team the right tool to engage customers over the phone.

How to Set up Click-to-Call

You can get click-to-call to make calls through your control panel when you sign up for an account with us. Within the panel, you can add and manage contacts and then use the click-to-dial feature to quickly and efficiently place calls without having to type the number in each time.

Additionally, you can also get a ‘call now’ button for your website easily by embedding a snippet of HTML code to the website. Once the code is in, the button will appear on your website and visitors can use it to receive a free callback from your business.

Get the Right Communication Tools for Your Business Today!

The click-to-dial feature can come in very handy for businesses dealing with large call volumes. By taking out the ‘dial the right number’ process, more time is spent having conversations. To learn more, call us today!

Toll Versus Toll Free: What’s the Difference?

Posted on by Miguel Isabal

Source: DepositPhotos.com - Lic#50391053 ID#27446420

When purchasing a new phone number for your business, you will be able to choose between different number types.

In this post, we will explain the differences between toll numbers and toll free numbers.

Understanding the Difference Between Toll and Toll Free Numbers

A phone number is either toll or toll free. The difference between the two number types is the concept of a “toll,” which refers to a fee or tariff. Calls to a toll number incur a charge, while calls are free to a toll free number.

What are Toll Numbers?

Toll numbers are your regular telephone numbers where the caller is charged per minute for calling. This is not an official number type. It is referred to as a toll number because it charges a toll for calling. Therefore, if you are charged a local calling rate when calling a number, then it would be considered a toll number. Toll numbers usually consist of home phone numbers, local numbers, and so on.

Premium Rate Numbers

Premium rate numbers are a type of toll number, specifically 1-900 numbers, that use a pay-per-call model to provide services via calls and charge higher than normal rates. Unlike a regular call, part of the charges for these calls is paid to the business using the number. This way, businesses could be funded via these calls. For example, a caller would call a business (e.g, psychic services) and pay for the minutes and time spent on the call as part of the service itself. These numbers were commonly used for tech support, chat services, directory questions, weather forecasts, televoting, consulting, and so on.

toll free numbers

Toll Free Numbers

Toll free numbers are the opposite of toll numbers in that these numbers are toll-free. In other words, callers do not incur a charge for calling these numbers. The format for these numbers is very distinct and different from regular phone numbers. They usually begin with a special prefix such as 1-800, 888, 877, 833, and so on, followed by a subscriber number.

However, there are certain rules. For example, calls to a country’s toll free number are free only when called from within the country. A US toll free number is free to call by locals and businesses within the US.

Benefits of a Toll Free Number

TFNs are generally used by well-established businesses as a way of making it easier for customers to receive support. A local customer does not have to worry about calling fees when dialing a toll free number. This, therefore, encourages them to place calls to inquire about a product or speak with customer service.

Additionally, since TFNs have been traditionally used by large corporations, getting such a number for your business can build trust. Customers will appreciate your efforts to make your business accessible and easily reachable.

Reasons to Consider an International TFN

Furthermore, you can even use an international toll free number to extend operations to different countries around the world. How this works is you get an ITFS number for a country and callers within the country can call your number for free. These incoming calls get forwarded to a destination number of your choice in your specified country. For example, your UK business can get Singapore and Australia toll free numbers through a service provider like United World Telecom. Then, callers in Singapore and Australia can call their respective numbers for free, and you can have those calls routed to your UK office. ITFS numbers help businesses expand globally without moving physically.

Speak with an Expert About Toll Versus Toll Free Numbers

If toll or toll free numbers are what your business needs, then we can help! You can buy global phone numbers for more than 160 countries around the globe. And so, whether you want to offer free calling within your country or for other countries, we’ve got you covered. Sign up on our homepage today or call us to learn more!

What is a SIP Proxy and How Does a SIP Server Work?

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#10446710 ID#27446420

We write a lot about SIP. That’s because we have been a leading SIP trunk provider for over twenty years. Read on to learn more about SIP servers and how they work.

What is a SIP Server?

A SIP server or SIP proxy processes session initiation protocol (SIP) requests. This server is the main element of an IP private branch exchange. SIP is an internet protocol used to initiate and receive voice and video communication by transmitting data packets across an internet connection. This enables the quick and easy transmission of SIP calling between 2 or more parties.

How Does a SIP Server Work?

A SIP server works alongside a voice over IP or VoIP phone system. Both systems together make cloud communications possible. A SIP proxy can:

  • Set up a session between 2 or more endpoints; such as audio or video conferencing between 2 or more parties
  • Replace one endpoint for another; during call transfer or routing
  • Negotiate and adjust media parameters and specs during a session; such as putting a call on hold
  • Terminating a session

It is important to note that the SIP server does not actually transmit media. Media transmission is performed by a media server using the RTP protocol. Within an IP-PBX, the SIP server and media server are present on the same machine. However, a high-volume SIP server like a VoIP provider may separate the two servers on different machines and balance the load.

Additionally, there is no fee or charge to get a SIP address for your server. These addresses connect to unique phone numbers. This enables each user on a SIP network to have a direct inward dialing number to place calls. Furthermore, companies can use these systems in a package such as a hosted PBX.

SIP Proxies: Modes of Operation

A SIP server generally operates in one of two modes: Stateless or Stateful.

1. Stateless SIP Proxy: This type of SIP proxy receives and transmits messages but does not keep any record of the transmission. A stateless SIP proxy works this way: Send > Receive > Delete. This server works at a faster speed because of its limited functionality. Additionally, this simplicity in functioning makes it desirable to small businesses as they can easily scale and upgrade their SIP system.

2. Stateful SIP Proxy: This type of SIP server transmits as well as stores messages and information to access later. Because of this functionality, it can pick up a request message and try again. Or, it can reroute the message through another aspect of the network. A stateful SIP proxy works this way: Send > Receive > Save. An example of this is Time of Day Routing that routes incoming calls based on the time of day and predetermined rules. For example, calls made to a business after hours can be forwarded to a different office location or remote agent.

What Does SIP Trunking Do?

SIP trunking is a service that enables your PBX system to send VoIP and SIP calls over the internet. This service works with virtual telephone lines and sends and receives messages through bandwidth data. You can get multiple SIP trunks and cover various geographic areas. SIP trunking makes it possible for your business to expand operations beyond your immediate location.

An image of a SIP proxy and server.

Benefits of a SIP Proxy and SIP Trunking

SIP servers and SIP trunking have become increasingly popular with businesses of every size. Here are the top benefits of switching to SIP:

1) Enable Unified Communications
SIP trunking enables voice, video, and text messaging from one platform. There’s no need to invest in different services to keep your communications stable. You can make and receive high-quality calls, audio and video conferencing, and texting from SIP trunking.

2) Forward Calls
With a SIP server, you can quickly and easily forward or direct incoming calls to several SIP and VoIP devices. This is helpful for any office with a busy call volume. Plus, with a stateful SIP proxy, you can save and access calls or messages that didn’t go through the first time and try again later.

3) Cut Communication Costs
VoIP and SIP are in demand because it not only offers high-quality communication but also a comfortable price. Sending and receiving voice, video, and text over a SIP server costs almost nothing to users.

4) Network Security
Secure VoIP is a necessity within any business. A SIP server protects your communication system from hackers by disconnecting calls and users without credit or authorization.

5) Access to VoIP Features
With SIP trunking, you can gain access to useful voice over IP features that can help organize calls and provide a professional image to your business. Features include, but are not limited to;

  • Call forwarding and routing options
  • Automated greetings
  • Analytics and reports
  • Unlimited extension, and so many more

Where Can I Get SIP Trunking?

United World Telecom can help! You can buy SIP trunks directly from our website or contact one of our experts to learn more.

Opening a Business in the UAE [2023]

Posted on by Ilsa Morales

Source: Stockphoto.com O#23559 – ID#100195243380

Are you planning to open a business in the UAE or expand your current business there? To enter this Middle Eastern market smoothly, one must consider and be mindful of a few important factors. For example, what is the best way to enter the market? What regulations does your business need to follow? What resources do you have available? Here, we highlight important contacts, business etiquette, and resources to do business in the UAE successfully—from getting UAE virtual phone numbers to business etiquette, and more.

How to Do Business in the UAE?

The UAE is a constantly developing economy bringing new opportunities for investments regularly. There are a few different reasons, according to a PWC report, to want to do business in the UAE. Among these are:

  • One of the most liberal trade regimes
  • Opportunities in trade, banking, tourism, real estate, etc.
  • Strong infrastructure
  • Reliable banking system
  • A tax-favorable environment, and more

Starting a business in this Middle Eastern country is quick and easy! So, what do you need to keep in mind to successfully do business in the UAE?

Related: Middle East Virtual Phone Numbers

1. Important Contacts

From free trade zones to government organizations, here is a list of important contacts to be aware of when doing business here:

2. Where to Get Business Numbers?

To build business relationships in the UAE, you will need UAE virtual numbers. Virtual phone numbers help you establish contact with local residents and businesses even if you are located in a different country. Calls made to your UAE virtual business number will be forwarded to a location or number of your choice. This could be your main office, smartphone, etc.

United World Telecom offers a variety of UAE business phone numbers:

  • UAE toll free numbers — Local residents and business contacts can call these numbers for free
  • UAE geographic or local numbers for Dubai and Abu Dhabi — These are business numbers with local area codes. Locals pay regular calling rates and your business will be perceived as a local one.

Whether you are traveling or simply want to test the UAE market before making an investment, UAE phone numbers create communication channels without the need to be physically present in the country. You can then start to offer sales and customer support services.

3. Business Etiquette in the UAE

When working in a new country, respecting the country’s culture and norms is essential. Here are key notes on UAE business etiquette:

  • Be aware of UAE public holidays; avoid holding meetings during prayer times and holidays.
  • Exchange business cards with both hands after introductions, during meetings; don’t offer anything with the left hand.
  • Personal relationships are important; invest in face-to-face meetings.
  • Plan and schedule meetings in advance with extra time.
  • The workweek in the UAE runs from Sunday to Thursday; Friday and Saturday are rest days.
  • Don’t forget your manners and be courteous.
  • When interacting with a group, greet the senior-most person first.
  • Be patient, especially during meetings.
  • Hospitality is important; meetings occur over lunches or dinners and sometimes tea and coffee.
  • Dress conservatively.

4. Helpful Resources

Additional resources to assist you in starting your new company:

Doing Business in the UAE

The UAE is based adjacent to the Arabian Peninsula on the eastern coast. It is a federation of seven emirates, the largest of which is Abu Dhabi. Abu Dhabi also accounts for a majority of the oil industry and the wealth of the nation. The next largest emirate is Dubai, which is a famous port city that has grown into a booming commercial center for multinational corporations. The smaller emirates include Sharjah, Ajmān, Umm al-Qaywayn, Raʾs al-Khaymah, and Al-Fujayrah. Although the official language for the UAE is Arabic, many people speak English as well, especially in the business world.

The UAE has become extremely attractive to business owners for a plethora of reasons. If you are interested in starting your own business in the UAE, now is the time to do it. We usually recommend local phone numbers or toll free numbers for UAE businesses. Read on to find out how easy it is to open up your own business and make considerable profits in the UAE.

An Open Economy

Yes, the UAE has an open economy. It is one of the most accessible countries to trade within the Gulf and it has a very high per capita income. Many countries have already made their way to the UAE, and in so doing have helped to increase the economy even more with their foreign capital. The previously established nation has become even more wealthy with the influx of offshore companies and money. The UAE is already a cozy home to several multi-million dollar corporations and small start-up companies.

Foreign Investment-Friendly

The government of the United Arab Emirates caught on quickly that foreign investment would lead to a skyrocketing economy and therefore made it easier than ever for foreign companies to bring their businesses overseas. Foreign nationals get their own set of rules and regulations to follow, which includes fast-tracked legal procedures.

They want you in the UAE and the government won’t make you wait as they only require a minimal amount of paperwork. They have also set up registration and licensing to be fast and easy to understand.

UAE Free Zones

Foreign companies can apply to be tax-exempt under the free zone economy. This means that international businesses do not need to pay a corporate tax nor an income tax. All of your profits are just that, profits. There are free zones in Ajman, Dubai, and Abu Dhabi. When researching where you should take your company, those three areas should top your list. Keep in mind, however, that voice over IP is prohibited in the UAE. Direct inward dialing is still allowed and many businesses in the free zone utilize sophisticated PBX phone systems.

Access To An Elite Labor Pool

The UAE attracts a strong workforce to its largest cities. There is an abundance of skilled and unskilled workers that flock to the UAE from places such as India. It is such an attractive place for employees and employers alike because of its low tax structure and very high wages. UAE residents are also very well-taken care of. 92% of people are literate, and health insurance is mandatory. They have an established education structure, and international universities have been set up in the UAE including NYU and MIT.

Solid Foundations to Build Upon

Whatever your business needs, the UAE has made sure that they already have it set up for you. When you bring your business to the UAE, you will have easy access to transportation, business parks, warehousing, and office spaces. There is no need to start from scratch.

Great Location

The UAE offers easy access to its fast-growing and well-established neighbors, including its major trade partner, the European Union. It is also close to China and India and has excellent trade relations with both countries. Plus, it is a safe place to work with a relatively low crime rate.

One of the Best Locations for International Expansion

The UAE caters to its foreign investors, and because of its location, safety, workforce, and infrastructure, it easily attracts many foreign companies looking for an excellent location for expansion. If you’re looking to start your own business, then the UAE is a great country to start in because it has all the tools necessary to set you up for success.

Ready to Do Business in the UAE?

Use these resources and the accompanying contact information to start doing business in the UAE. Our global specialists can get you set up with virtual communication tools and business phone numbers, if you are curious about the specific options available to you. Contact us and find out how today!

What is Telecommuting and What Are the Benefits?

Posted on by Miguel Isabal

Source: DepositPhotos.com - Lic#104357894 ID#27446420

Do you want to offer your employees a telecommuting option? After COVID-19, many businesses switched to telecommuting and have seen the benefits of adopting this employee-work arrangement.

What is Telecommuting?

Telecommuting is an employment arrangement that enables employees to work outside of the office. This means employees can work from home, in co-working environments, near coffee shops and libraries, and so on. Telecommuting is also referred to as remote working, e-commuting, work-from-home, and teleworking.

When employees telecommute, they work outside of the office in a location they choose and communicate with the rest of their team via technology. Now, this is the dream for most employees whose work is solely confined to a laptop and a reliable internet connection. However, for the longest time, businesses have been reluctant to enable such a workplace arrangement.

What Are the Benefits of Telecommuting?

Then entered the COVID-19 crisis. With this pandemic, many businesses enforced work-from-home policies. Businesses in sales, publishing, call centers, software development, and other industries now offer remote working as an option. So, how can telecommuting benefit your employees and your business?

1. Be Prepared for Pandemic-Like Crises

Many businesses that strictly denied work-from-home didn’t plan for a situation where telecommuting would become necessary. Now, your business does not need to switch to an all-remote-work business but keeping telecommuting as an option can help you and your employees easily switch to work-from-home during pandemic-like crises.

This means investing in cloud computing and cloud communication solutions that help your teams stay connected no matter where they are located. This way, all employees are reachable via email, phone, and video interactions. At the same time, all projects and documents can be easily accessed and updated online.

Related: 5 Benefits of Unified Communications for Remote Teams

2. Adopt a BOYD Policy (Decrease Workplace Costs)

Another benefit of telecommuting is the opportunity to implement a BYOD policy. A bring your own device or BYOD policy lets employees bring and use their own devices instead of the business purchasing equipment for them to use. This lets employees use their own devices which they are comfortable and familiar with. It also helps businesses reduce their expenses as they do not need to supply devices to employees.

Similarly, since employees work outside the office, businesses can save on other office supplies and costs. From running the office to paying for utilities, your business can greatly reduce costs. On the other hand, employees can save time and money on commuting to and fro.

3. Improve EX Metrics and Employee Productivity

Telecommuting has a positive impact on employee productivity and employee experience (EX). The 2017 State of Work Productivity Report claims that about 65% of in-office workers say they would be more productive if they worked remotely. Remote workers can work from the comfort of their homes, have more flexibility, and save on commuting expenses. They can optimize their workday to the fullest without worrying about traveling or missing a day because they are sick.

4. Better Results and Lower Employee Turnover

Giving your employees more flexibility and improving their EX leads to improved wellness of your employees. And this, in turn, will increase their productivity and efficiency. Happy and productive employees are less likely to leave, lowering turnover rates.

Furthermore, happy employees lead to happy customers. Employees that are not stressed and overwhelmed are more likely to love their jobs and perform well. This will lead to desirable results that push your business towards success.

5. Provide Opportunities for Older Employees to Continue Working

Lastly, by offering work-related flexibility, you can appeal to valuable employees such as the older generation. Instead of retiring early, older employees can continue to work from home, if they so desire. Additionally, you will also be providing opportunities to parents of young children, caretakers of sick individuals, etc., to bring their expertise to your company.

Is Telecommuting Right for Your Business?

Telecommuting does not need to be the ultimate workplace arrangement for your business. However, being open to it is a must since post-COVID-19, employees know that remote working is possible and will desire opportunities to work from home. In fact, according to the 2019 State of Work Report, 38% of employees believe telecommuting will be commonplace within the next 5 years and so, businesses should start laying the foundation for such a transition. Therefore, invest in the right technology so your business will be ready and your employees will be satisfied.

Check out our Guide to Remote Team Management if you’re interested in learning more!

Top 7 Benefits of Business VoIP

Posted on by Beny Mouen

Source: DepositPhotos.com - Lic#209723450 ID#27446420

At this point in time, most businesses are using business VoIP to create strong, reliable, and efficient business phone systems. Voice over IP technology has made it possible to make and answer calls via the internet instead of depending on physical phone lines. And by doing so, users can stay connected from any location and any device. So, why should you get business VoIP for your company?

Top 7 Advantages of Getting Business VoIP

From encouraging global expansion to providing easy scalability, VoIP technology gives businesses an opportunity to expand and grow with ease. If you are on the fence and are not sure about how VoIP can be useful to your company, here are 7 benefits to consider.

1. Variety of Business Numbers

VoIP phone systems work alongside voice over IP numbers. VoIP providers like United World Telecom aim to offer companies a variety of business phone number types. For instance, United World Telecom offers numbers for more than 160 countries around the world. Additionally, we offer toll free, local, international toll free, universal toll free, national, and vanity numbers.

Want to enter local markets and encourage locals to connect with your business? Buy a local phone number. Want to offer free calling to customers within your target country? Get a toll free number. Want to attract public attention with a memorable and creative number? Get a vanity number. You can get a business number that suits your purposes in a target country and lets you expand your customer base.

2. International Call Forwarding

International call forwarding is a popular service of VoIP phone systems. With this service, you can have calls forwarded internationally from one country to another without paying high international calling fees. For example, your customers in Mexico can call your Mexico number for free or at local calling rates. And these calls are routed via international call forwarding to your main office in the US, the UK, Australia, or wherever you desire. You can even have calls forwarded to a satellite office or remote workers.

With call forwarding, you can manage your incoming calls better and make your business accessible no matter where you or your team is located.

3. VoIP for Remote Team Management

Voice over IP phone systems are ideal for remote teams or distributed teams. Business VoIP gives your team the tools they need to stay connected and accountable even with distance involved. Benefits for remote team management include:

  • All users are connected from any location or device through a stable internet connection.
  • Voice, SMS, and more can be transmitted through the system.
  • Users can use softphones or web phones on their devices to make and receive business-related calls.
  • Access to a variety of features such as call recording, DID numbers, call transfer, outbound calling, and more.
  • Call monitoring and analytics tools that help managers keep track of employee KPIs and performance.

By presenting voice over IP for remote team management, your business can stay active and accessible at all times.

4. Global Expansion Possibility

Businesses using VoIP services or phone systems have a chance of going beyond their immediate location and entering new markets. More importantly, they can do this without increasing their expenses.

For instance, when a business tries to target a new city or country, the general idea is to open a field office and create a local presence. However, with international toll free numbers available for multiple countries, your business can create a virtual presence without needing to be physically present.

You can use international call forwarding and routing options to stay connected overseas. You can have calls ring on multiple devices across the board. Or, you can have calls routed based on the time of day or the location of the caller. The bottom line is you have access to multiple tools for effective call management, making it easier to manage international business.

5. Higher Scalability

Need to scale up or down instantly? No worries. VoIP accounts need little to no work when it comes to adding or removing users and employees. As such, you can quickly expand your business when needed, especially during high traffic periods, and cut down as necessary without changing your phone system.

6. Low Costs and Better Voice Quality

Another reason why business VoIP is so popular among all types of businesses (start-ups to large enterprises) is that it is a cost-effective solution. You only pay what you subscribe to and have a fairly predictable bill every month. And with that plan, you can target new countries and regions, utilize call tracking, forward calls to as many devices you want, use an effective IVR system, and more. And so, you get a high-quality business phone system for exceptionally reasonable rates.

Related: How to Measure and Improve VoIP Call Quality

7. Mobility and Flexibility

Lastly, with business VoIP, you can take your business with you wherever you go. Need to move or travel for work? Want to employ remote customer service teams to provide better international coverage? Need to switch to remote work due to a global pandemic? Whatever the hurdle, your business can continue to work and remain reachable with a reliable VoIP service.

So, is Business VoIP Right for You?

The answer to this depends on what you want to achieve with your company’s communication system. Do you want to expand in a cost-effective manner? Would you like to offer remote work options? Do you want a unified platform for all communication? Then, VoIP is your answer. However, how exactly VoIP can benefit your business depends on what you need. Speak to our experts today to learn about custom solutions to see if business VoIP is a fit for you!

Cloud PBX vs On-Premises PBX: Which is Right for Your Business?

Posted on by Beny Mouen

Source: DepositPhotos.com - Lic#318928734 ID#27446420

When evaluating your options for a private branch exchange, you will often come across the terms: cloud PBX and on-premise PBX. What is the difference between the two services and how do you decide which one you need?

Getting the Right PBX System for Your Business

A PBX, or private branch exchange, is a private telephone network. A PBX system makes internal call management easy and ensures smooth collaboration between different teams and departments within a business.

There are two common types of private branch exchange systems: Cloud-Hosted and On-Premise. And choosing between these two systems depends on a few factors:

  • What do you need from your phone system?
  • Do you want to connect multiple office locations through the system?
  • What communication features do you need?
  • What is your budget?
  • Do you have or need to hire an IT team?
  • The answers to these questions can help you determine which phone system is right for you.

What is a Cloud Hosted PBX?

A cloud PBX is what it sounds like: a private phone exchange that works over the cloud. This means that it does not need a physical space in your office. The host will take care of the maintenance of the system and all you need to do is use it.

You will not have to worry about installing any hardware, saving office space for the system, or high maintenance costs. You won’t even need an on-premise IT team to handle all of it. However, you might not have as much control as with an on-premise system.

How Does an On-Premises PBX Work?

An on-premise PBX system is installed on company premises. This type of phone system is installed, run, and maintained by your company. You might need an experienced IT team to handle such a system.

Choosing Between Cloud PBX vs On-Premises PBX

The bottom line is that if you want a system that is wholly controlled and managed by your in-house IT team, then an on-premises PBX is the choice for you. However, if you don’t want to worry about the hassle of running and maintaining your phone system, then go with the system that’s hosted in the cloud.

Here are the other main differences between the two:

 

Cloud Hosted PBX On-Premises
Hosted by your provider Operated on-site by you
Little to no control over how it operates Controlled and managed fully by you
No physical space needed Physical space needed
No installation or maintenance needed Needs to be installed and maintained regularly
No professional IT experience needed Needs an experienced IT team to operate the system
Uses VoIP tech; Needs a broadband connection May use VoIP tech
Low monthly costs; No installation costs Low monthly costs; High installation costs
Variety of virtual calling features Limited calling features
Scalable as needed Limited scalability
Recommended for small to medium-sized businesses Recommended for large corporations

United World Telecom Knows About PBX Systems

United World Telecom has the PBX solutions you need for your business. You can also choose to set up your own IP-PBX system. This way you can take full advantage of SIP to place calls over the internet. Doing so results in better international calling rates at higher scale.

What is SIP Calling?

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#159525026 ID#27446420

Communicating effectively with customers is crucial to the successful running of any business. It is through your customers that you can improve your product and increase sales. And so, if your business isn’t doing everything it can to make it easy for customers to connect with you, then you are falling behind. Learn what SIP calling is, how it works, and how businesses can benefit from using a SIP phone system for business communication.

SIP Calling: The What, How, & Why

To understand SIP calling (or SIP trunking), you must first be familiar with Session Initiation Protocol (SIP). SIP is a signaling protocol that initiates real-time voice calling between two or more parties. This IP is in charge of starting, maintaining, and terminating the call over an internet network. By doing so, SIP technology makes it possible for users to make and receive high-quality calls over a virtual network. Let’s look at how SIP calling works and how businesses can use SIP for improved communication.

What are SIP Calls?

SIP calls use Session Initiation Protocol to transmit voice calls over a SIP trunk or SIP channels. In other words, SIP calls are voice calls sent over an internet protocol or internet connection.

Often used interchangeably with voice over IP or VoIP calls, the two systems are different. VoIP makes SIP calls possible. This is because SIP uses VoIP technology to transfer calls from one end to another destination over a stable internet connection.

How Does a SIP Call Work?

Traditional phone systems consist of a PBX system and phone lines connecting to a PSTN.

SIP technology removes the need for a traditional, physical connection. With SIP, you do not need to be connected to a phone company or geographical location. And, you do not need multiple phone lines for different departments. You will get a SIP trunk, instead, to run your virtual phone system. You can then establish voice communications virtually via the internet.

And what’s the end result? You can get a virtual phone system with call management and call routing features (global call forwarding, outbound calling, etc.) without physical or multiple phone lines. This system can be used from any location, connecting multiple devices.

sip calling for business

Why Does Your Business Need SIP Calling? 5 Benefits of SIP Calls

So, how can SIP calling benefit your business? From being a cost-effective alternative to creating a unified communications platform, SIP trunking can help businesses organize their internal and external communications to connect better and increase productivity and efficiency. Let’s look at the top benefits of SIP calling for business:

1. Save on Business Calling Costs
First and foremost, the cost of SIP calling is highly affordable for businesses needing multiple phone lines and with various departments. Not only can you make and receive high-quality voice calls inexpensively, but you can also bypass international calling rates when offering global customer support.

2. Scale Up or Down as Needed
SIP trunks are designed to support a business’ scalability needs. This means that if you need to scale up and add more direct inward or outward dial numbers, you can do so easily. And the same goes for scaling down; that is, removing lines or pausing certain services and features. And most of these actions can be done by you, reducing the number of times you will panic-call your SIP provider.

3. Improve Communications with Better User Experience
SIP trunks, and SIP technology generally, are easy to use. You do not need to employ new IT teams or conduct rigorous training or worry about setting up complicated software. You and your employees can simply manage everything from a user interface provided by your SIP provider. Use this interface or control panel to set up features and service, make changes or adjustments, add lines, and more.

4. Experience High-Quality Voice Calls
When using SIP, your business no longer relies on physical landlines. This means that your communication system does not easily fall apart due to power outages or weather conditions. SIP calling utilizes redundancy to automatically reroute calls from one location to another if the previous location’s user is unavailable or inactive. This is a reliable way to make and receive high-quality business calls.

5. Offer Excellent Customer Service
Never miss calls by routing them to different locations, in case the first is unavailable. Reduce the number of dropped calls or low-quality calls. All of these factors come together to help your business offer excellent and uninterrupted customer service to not only local but global customers as well.

Get SIP Calling with United World Telecom

With a SIP phone system in place, your business is gearing up to communicate with your customers conveniently and cost-effectively. Learn more about how SIP trunking can boost business communication by chatting with our experts or calling us at 1 (877) 898 8646.

Virtual Phone System: What Is It and How Does It Work?

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#86515806 ID#27446420

With more dependence on cloud communications, it’s time for businesses to upgrade their phone systems to ones that can be accessed virtually. Cloud phone systems make it possible for companies to manage remote teams as well as expand their global coverage. Learn how a virtual phone system can improve the way your business communicates with customers locally and globally. In this post, we discuss virtual phone communication systems and their benefits.

Virtual Phone System: Definition

Virtual phone systems or cloud phone systems are becoming the new normal as businesses prepare for remote working possibilities. A virtual phone communication system or cloud-based phone system is a communications platform that allows users to make and receive business calls from anywhere through an internet connection.

How Do Virtual Telephone Systems Work?

More specifically, a virtual phone system uses virtual phone numbers and voice over IP (VoIP) to transmit calls over the internet. Because of this, users can make and receive calls from any location and any device (deskphone, softphone, app, smartphone, etc), as long as they are connected to the internet. VoIP phone systems convert voice signals into digital packets and move them from one user to the next. By doing so, VoIP calls use internet bandwidth to maintain high quality and speed.

While traditional phone systems work from one location, virtual phone communication systems can work from any location and can connect people from multiple locations. Companies that have multiple office locations or remote offices and teams can use a cloud phone system to stay connected and take advantage of virtual communication features for call management.

Benefits of a Virtual Communication System

There are many advantages of using a virtual phone communication system over a traditional phone system. These systems are cost-effective and can assist your business expansion plans. Furthermore, they can support your business’ call volumes by providing call management tools and features that can make the customer experience better.

1. Scalability
Need to add or remove certain users, locations, and lines? No problem! With virtual communication systems, you can control how big or small you want to go. Add new lines and users as needed, and make necessary adjustments without needing to change or update your entire system. You can scale up and down as needed — and pay only for what you use — nothing or less.

2. Cost-Effective
By switching to a virtual phone system, your business can cut down on costs when it comes to purchasing multiple phone lines, hardware, and equipment, and even long-distance and international calling rates. Your cloud phone system is equipped to add or remove phone lines as and when needed. Even your virtual phone numbers can be adjusted depending on need and usage. Calling internationally or enabling global customers to call your business becomes easier with virtual phone numbers. You can bypass international boundaries and cut down on international communication costs. Lastly, you won’t need to worry about purchasing and maintaining hardware for a virtual telephone system.

3. Access to Features
Virtual communication systems come packed with a variety of features and services to enhance connectivity, smoothen call management processes, and improve customer experience when they call your business. Top features that come with a virtual phone system are international call forwarding, call recording, customizable caller IDs, automated response systems (IVR), and more.

Why You Need a New Virtual Phone Communication System

So, why would your business need a new phone system? Evaluate your phone system and watch how it has been performing. Can you connect all necessary users (agents and employees) effectively? Are calls being forwarded seamlessly to the right department or location? Are you paying too much for minimum or basic services? These are some questions to consider when thinking about switching to a new system. Here are some important factors to include in your evaluation.

1. High Pricing, Low Reliability

Check what other providers are offering and what their plans include and cost. Are there providers offering more for lesser or similar rates? If your virtual phone system provider is not offering all the necessary features and charging you high rates, you may want to look for a new phone system. Similarly, if your provider is not reliable and the service quality is low, this can exponentially impact your customer service efforts.

2. Commitments Needed

Another thing to consider is being locked in long-term contracts or worrying about high cancellation fees. A reputable provider who knows their business’ worth won’t ask you to enter long-term contracts or charge high service and cancellation fees. Their service and its quality will speak for itself.

Related: 5 Signs You Need a New Business Phone System

3. Less Variety of Necessary Features

Are you missing specific features that can boost your communication system? Review what other providers offer, both their basic and advanced features and services. Additionally, if you need to expand or grow your service, can your current provider offer you what you need? Are these additional services reasonably priced?

4. Fewer Customer Service Options

Lastly, evaluate your provider’s customer service. Your cloud phone system connects you to your valuable customers. When your phone system fails or the quality drops, can you quickly reach out and connect with their customer service teams? For example, United World Telecom offers various customer support options such as phone, live chat, email, and trouble tickets. This way, we can cater to customers through their preferred mode of contact and resolve more issues and concerns.

Looking for a Change?

You can upgrade your virtual phone system when you get a virtual phone number from United World Telecom. We offer an array of features and services to give you the tools your need to build strong customer relationships. Speak with our representatives to find out how we can support your business needs today!