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Environmental Issues, Their Impact on Business, and How to Mitigate to Turn Crisis into Opportunity

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Our planet is plagued by environmental issues that are depleting our natural resources and putting an enormous strain on our livelihoods. If left unchecked, many of these issues will impact businesses directly and indirectly. In many instances, they are already doing so. Some of the primary environmental issues that are affecting businesses today include pollution, waste disposal, water quality, and water supply issues, and climate change.

Business Impact

Pollution is one of the world’s biggest environmental issues. The business impact due to pollution stretches far and wide, with just one example pointing to how pollution affects the health of people which then impacts medical costs and loss of productivity. Heavily polluted areas, for example, have a difficult time hiring and retaining workers. Waste disposal is another issue, with improper disposal resulting in foul smells, leaching into water supplies, and air pollution.

Climate Change Will Affect Everyone

Climate change is a global issue with serious implications including environmental, social, economic, and political. Factors like coastal flooding can have a major impact on businesses, leading to operational disruption and losses for organizations. Climate change can also create a higher demand for energy as the temperatures get warmer and there is a higher demand for air conditioning use. This means higher costs overall to businesses. Higher demand for energy also translates into increased use of natural resources like water and fossil fuels, which can then turn into a lack of resources for companies to turn into products.

Climate change also has negative impacts on the agricultural sector, which directly impacts the population in regards to food availability and safety. The impact of environmental issues on water supplies can result in harm to agriculture, a decrease in productivity, and higher costs.

Mitigating Risk

Environmental issues that we face today make it clear that solving as many of these complex issues as we can best serve all sectors. It will also require the cooperation of all sectors. Environmental issues affect every individual, community, organization, and country. We must all become environmental stewards to keep the economy moving, surviving, and thriving.

Environmental Crisis

The environmental factors that are affecting business and will continue to affect production and the economy. Such issues as major storms, loss of resources, inflation, and scarcity of food and water – are creating serious detriments. However, solving these complex issues requires the cooperation of individual sectors. It is apparent that the environmental crisis we are facing calls on all business leaders to consider the environmental impact that their companies have and also calls on business leaders to take action to ensure that they meet all compliance needs and regulations.

environmental impact
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Opportunity

Though the situation is difficult, environmental issues also present an opportunity for businesses to step up and show their employees and markets where they stand and what they are willing to do to mitigate the risks. Employees, for example, perform better when they are healthy. The Occupational Safety and Health Administration (OSHA) regulates work environments and most businesses do not have an issue with meeting OSHA standards. Businesses, however, should remain aware of current events and how they may affect their employees. An example is if the employees of a company are working outside and there are extremely high temperatures. The break times required by OSHA may not be sufficient enough for the health, safety, and wellbeing of employees.

Environmental Action is Marketable

The cultural demands of consumers are another area that presents an opportunity concerning businesses and environmental issues. Consumers are increasingly opting to align themselves with companies that have a strong positive environmental mission. Business leaders taking action to mitigate risks involved with environmental issues and promoting sustainable practices will benefit the company. Marketing campaigns are being used as a platform to inform the public of the efforts companies are making to address environmental issues. They are also being used to inform the public of efforts that are planned for the future.

In Closing: Environmental Action is Good for All, Especially Businesses

Once upon a time, the sole objective of business owners was to build a company that would generate revenues and continuously increases profits. As environmental issues, their impact on business and the world, and the risks to the future of all life have become more prevalent across the globe. The effects are being seen and the need for immediate action is now. It is the responsibility of business owners to take a full inventory of their choices and examine how those choices affect the environment. It is time to make modifications where necessary. Some effects are more subtle than others, but all modifications contribute to the greater good of our planet.

Sales Management: Business Phone Systems for Small Business

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Small businesses have different needs and requirements than other types of businesses. So, if you’re thinking of starting your own small business or wondering how you can better manage the small business you already have, you may want to consider different types of phone line systems to choose from. Especially if your small business is sales-driven, you’re going to need your phone to close leads and keep your customers happy. With these business phone systems for small businesses, you can ensure that your sales management efforts won’t go in vain. And, that your customers and employees will be happy with their communication abilities.

Traditional Landlines for Small Business Sales Management

Certainly, you can choose a traditional landline for your small business phone. But, if you want to be able to transfer calls to different employee extensions, it’ll need to be a PBX landline system. This means a public branch exchange, which is the capability of routing to different destinations. Otherwise, you’d only be able to answer one call at a time from one specific phone unit.

A Trusted Source of Communication

Landline phones are your traditional phone lines which are installed and managed by your local telephone provider. Calls are run through copper wiring that eventually runs them to a local exchange, which then routes the call to the desired location. Traditional phone lines may work for your new startup if you don’t have internet, as they are one of the only types of systems that currently don’t require a broadband connection. And, they do offer some standard features like caller ID, call waiting, voicemail, and even conference calling.

VoIP for Small Business Sales Management

If you have an internet connection for your small business, you can benefit from a broader range in a selection of phone line systems, including VoIP. This type of business phone system is one of the most versatile, as it doesn’t need to use copper wiring and phone lines to carry phone calls to their destinations. Rather, it uses the internet. This allows VoIP systems to boast many unique benefits including ease of use, advanced features like SMS to email and call attendant and is even compatible with various business software tools like CRMs. Not to mention, VoIP systems are typically dramatically less expensive than traditional phone lines, which can help your small business sales management team by providing more money for sales incentives!

Business Phone Systems for Small Business
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Virtual Call Services for Small Business Sales Management

Finally, one of the last small business phone systems to consider as a new startup is a virtual call service. This entails purchasing and managing a business phone line right over the internet. So, you don’t need to purchase costly phone equipment, as other systems may require. Typically, when small businesses choose this type of phone system, they route their business number to an already existing phone, whether a business landline or a smartphone. Essentially, a virtual call service is an extension or a feature that you can add to an already established phone line. This allows you to have a personal number and a business phone line combined.

If you have a small business, like a virtual call center, you can use a virtual call service as a way to provide your remote sales employees with their own extensions, voicemail boxes, and customized greetings.

Getting Your Small Business Phone Number Through United World Telecom

Now that you know about the various business phone systems to choose from for your new or already established small business, you can choose your own business phone number.

Whether you need a local number to reach a specific customer audience or you want to provide customers with a customized toll free vanity phone number, United World Telecom can help! Our business phone numbers can be packaged to specifically meet your small business needs. This way, you aren’t paying for things you don’t need. And, you can use the savings to better motivate and manage your sales team. To learn more about how we can help to set up your new small business phone number, contact us today.

Using Virtual Phone Numbers for Political Campaign Outreach

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Political campaigns consist of organized efforts aiming to influence decision-making within a group. Voter outreach is a critical factor in increasing voter turnout and actively sharing information with the public about the voting process. Whether this relates to the process involved in becoming a registered voter or the different ways in which constituents are able to submit their votes, actively reaching out to voters is a must. It should be done through as many targeted and personalized ways as possible, as this is key in ensuring a campaign informs their target audience and gets the public engaged in their efforts. Here is a run-down of how using virtual phone numbers for political campaign outreach is a good idea.

A Strategy for Communication is Necessary

Having a firm idea of goals and a plan in place that is aimed at attaining those goals is essential as it relates to a political campaign. Outlining this strategy well in advance gives more time to implement strategies, evaluate, and make changes as necessary. This is essential to moving the campaign forward.

How You Communicate During Campaigns is Exceptionally Important

Using the right voice and tone, as well as using virtual phone numbers for political campaign outreach can have a huge impact on the ultimate success of a political campaign. Face-to-face conversations are arguably the most impactful for voter outreach. Talking to voters about why it is important to vote and having open-ended conversations versus being forceful with positions and opinions is also much more effective. However, when face-to-face conversations are not possible, phone conversations can also be highly effective. This is where using virtual phone numbers for political campaign outreach can be very useful.

Gaining the Attention of Your Voters

Other methods used for political campaign outreach include text messaging, social media and traditional media such as TV, radio, and newspaper advertisements. All of these methods have the power to capture the attention of voters, helping to spread awareness and promote a campaign.

Enlist Volunteers for the Cause

Volunteers are an important part of political campaign efforts. Recruiting volunteers and training them is an extremely important task. It is necessary that they have the essential know-how to reach voters to have the campaign’s message resonate. Phone banking with volunteers is a common tactic. Using virtual phone numbers for political campaign outreach is beneficial because those running the campaign can purchase local virtual phone numbers for whichever geographic areas they are targeting. Those receiving calls are more likely to answer a call to a local phone number than a long-distance or toll-free phone number. Virtual phone numbers are also cost-effective and calls made to them can be forwarded to other phone numbers, if necessary. Political campaigns can be intense and there is a lot on the line, so missing important calls is not an attractive option for those running a campaign.

Virtual phone numbers political campaign Outreach
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 Keeping the Campaign Agile with Virtual Numbers

Another reason why using virtual phone numbers for political campaign outreach is a good strategy is because campaigns demand adaptability. Virtual phone numbers offer adaptability. While working on a campaign, it is common to walk into the workday with one to-do list and spend the day focused on a completely different set of things. This is because situations emerge and change everything. Imagine a news story that breaks, which requires everyone’s immediate attention. Policy announcements may need to be postponed, email campaigns launched, and call times expanded. A candidate may need to spend the day on the phone with news reporters in order to respond to the news. A new geographic area may need more attention. This can be stressful and things need to shift quickly. Using virtual phone numbers for political campaign outreach allows for the entire call center to shift to a new geographic location immediately without having to physically move anywhere. Being able to shift and execute another plan fairly seamlessly could make all of the difference.

 Virtual Numbers Are a Valuable Tool for Political Campaigning

As days pass during a campaign and it gets closer to an election, things intensify and strategy is everything. Having tried and proven methods in place to handle even the most chaotic of situations is essential in having a political campaign result in success. Using virtual phone numbers for political campaign outreach is a tried, tested, and proven method that contributes to the success of a campaign and helps to keep campaign staff on task versus having to worry about changing locations or missing important calls if one has to leave campaign headquarters for any reason. Virtual phone numbers are also very competitively priced, which is also important since political campaigns are traditionally costly. For the most effective results when contacting voters that you are unable to reach in person, virtual phone numbers are essential!

Need Help? Emergency Cash Assistance and Homeless Hotlines

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There are over 550,000 homeless individuals in the United States alone. Worldwide, this number is a staggering 1.5 billion people that live in “inadequate shelter.” These are very sad statistics, but there’s hope. If you or someone you know is in financial trouble and may be homeless, there are homeless hotlines that can help you with emergency cash assistance. 

Homeless Hotlines in the United States

Let’s take a look at a number of homeless hotlines available in the United States. We’ll also examine how United World Telecom can help nonprofits and other organizations provide toll free calling to those in need around the world. 

The 211 Program

If you need immediate assistance, simply dialing 2-1-1 can direct you to statewide organizations that can lead to emergency cash assistance and other services directed at those in need. Once dialed, a resource specialist from The United Way will help direct you towards services in your state. Additionally, you can enter www.211.org to find local 2-1-1 programs in your state (or even worldwide) on the Internet. 

Coalition for the Homeless

If you’re struggling with homelessness, The Coalition for the Homeless can be reached at (212) 776-2000. Callers will be redirected to an agent that can provide nationwide services, ranging from emergency cash assistance, homeless shelters, and many other services designed to end homelessness. 

Emergency Cash Assistance and Homeless Hotlines
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Consumer Financial Protection Bureau

If you’re currently homeless or are in danger of soon becoming homeless, the Consumer Financial Protection Bureau (CFPB) can help. Reach them at (855) 411-2372. 

FEMA Disaster Assistance Helpline

Are you homeless or in danger of becoming homeless due to a natural disaster? If so, the Federal Emergency Management Agency (FEMA) can provide assistance to prevent homelessness. Call (800) 621 – 3362 between 7 a.m. to 11 p.m. EST any day of the week in order to speak with a representative and start the application process for assistance. 

Setting up a Homeless Hotline for Your Organization

If you work as part of a nonprofit or other organization that wishes to end homelessness by providing emergency cash assistance and other benefits, you should know that United World Telecom can streamline the process. Offering toll free numbers in over 140+ countries around the world, the process of setting up a line of communication to those in need is simple. 

Start by visiting United World Telecom’s homepage at www.unitedworldtelecom.com. Once there, you’ll fill out the required information under the headings at the top of the page. To choose a phone number, simply choose the country code, type of phone number (toll free and/or UIFNs), and select an available phone number. Then, you’ll enter in your destination number where inbound calls will be routed to. After this, you’ll choose a payment plan that’s right for your organization’s intended usage, add-ons to enhance the number’s performance, and fill in the remaining information (billing info, payment info, intended usage, contact info, terms & conditions). Once submitted, a representative from United World Telecom will contact you within 24 hours to assist you with the setup of your new toll free number.  

 

Virtual Phone Numbers for Environmental Groups and Organizations

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Any type of organization can benefit from the use of virtual phone numbers. Cost savings are important to all types of organizations, no matter the size or sector. However, a smaller organization may initially be drawn to the significant cost-savings benefit at first glance.

Virtual Phone Numbers Are an Environmental-Friendly Approach

The fact that there is no need for any bulky hardware may also be an immediate draw for environmental groups and organizations that promote cutting back on the use of plastics, metals, and other materials used in creating hardware systems. These are just two of many benefits when it comes to the use of virtual phone numbers for environmental groups and organizations.

Virtual Numbers Are the Perfect Option for Groups & Organizations

Virtual phone numbers are like any other phone number, except they are not tied down to any specific phone and location. When someone calls a virtual phone number, the owner of the virtual phone number may have the calls going to a landline or a cell phone of their choosing. Many different features can be activated to work with virtual phone numbers for environmental groups and organizations. Calls may be answered with a pre-recorded greeting. Calls can be forwarded to an extension within the organization. Time of day routing can also be used so calls are forwarded to different call centers depending on the time of day when they are received. This ensures that calls are not missed and the organization can essentially be operational 24 hours a day.

Virtual Numbers Are a Flexible Option for All Businesses

Virtual phone numbers can grow along with the organization. While the organization may not need extensions at first, extensions can be added later as more staff gets hired. This helps manage call volume when call routing to different staff members becomes necessary for efficiency and better service.

Environmental Groups using Virtual Phone Numbers
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Choose Local to Connect with Communities

Choosing a local phone number may help to create trust and credibility for a smaller, locally run organization while a toll free or vanity phone number may help an organization more quickly establish a national or international image. These capabilities help to strengthen a brand. Using virtual phone numbers allows the organization to be based in one state, yet have local phone numbers for many areas within the United States or even abroad. The ability to do this allows for the organization to reach these markets without incurring high financial costs in travel, relocation, training and more that is required to open different physical locations. That alone is a huge benefit to any organization that aims to expand without necessarily having the budget for expensive expansion.

Virtual Numbers Reduce Costs

The organization is also able to accept incoming calls without having the caller incur long-distance fees if the phone number is local or toll free. Calls can be routed and rerouted to a number of call centers in different locations and this helps to minimize the risk of missing any important calls. Another benefit is that using virtual phone numbers requires minimum set-up and training to get started. Using virtual phone numbers can be a significant step in scaling efforts and growth operation.

Numbers Can be Accentuated with Additional Features

Added features, such as call recording can prove to be extremely helpful in recording interactions with callers to use for training purposes or for accountability and tracking purposes. Accountability is becoming a more common standard used by organizations of all sizes to ensure best practices are being put to work and only improved upon as time goes on.

Another feature that can be added is extensions that can automatically forward calls to a department or specific staff member within an organization. SMS forwarding, sequential forwarding, simultaneous ringing, fax to email, local ring-back tones, voicemail to email, and failover forwarding are additional features that can boost the effectiveness of virtual phone numbers.

United World Telecom Has All of Your Virtual Number Needs Covered

United World Telecom also offers rollover minutes, so if all minutes are not used in a month, they are not lost and will automatically rollover to the next month.

Despite the advances in modern communication methods, the ability to be able to speak to a live person is still highly regarded. If someone is setting up an organization and wishes to be available to whoever they are working within the community or worldwide, using virtual phone numbers for environmental groups and organizations is a low-cost alternative to setting up brick and mortar locations while allowing the organization to easily access different markets. Setup with United World Telecom is quick and easy, enabling organizations to get started quickly and take advantage of all of the benefits immediately.

How To Create a Call Center Business Plan

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Starting your own business can be an exciting but frightening endeavor. You know that you want to be your own boss, manage your schedule, and may even want to work from home. But you may feel challenged in choosing a successful way to write a business plan that allows for all this. Creating your own call center gives you the business opportunity to make money from any setting, whether home or office. And allows you to create your own schedule to manage your income how you see fit using various call center solutions. So, how does one get started on writing a business plan to open a call center? Additionally, what does one need to ensure success right off the bat?

Determining What Your Call Center will Do

Call centers are used by many industries for a number of things. Call centers can help to increase sales production, offer customer service, set appointments, provide debt collection, and more. Call center agents can pick up inbound calls or may make hundreds of cold calls a day. To best determine how to go about starting your new call center business, you’ll first need to decide what your center will do by determining what you’ll offer.

Considering the Number of Employees You’ll Need

Before opening a call center of your own, you’ll need to determine the number of agents needed to manage the business successfully. There are centers of all sizes, but you don’t want to begin with too many agents, as you’ll quickly drown in overhead. On the other hand, you don’t want to hire less agents than you need, as you’ll struggle to accommodate all of your client needs. Think about your customer needs, how many consumers you plan to help on a daily basis, and how long it takes to help one customer on average to best determine how many agents you may need.

Furthermore, consider employment numbers in the future. So, if you plan for your call center to grow substantially, make accommodations for this before the hiring process begins. You don’t want new employees getting to your workspace to find they don’t have desks or phone lines. So, if it’s in your business plan to add agents down the line, make sure that’s something you can afford and are prepared for.

Business plan for call centers
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Choosing an Office Space or Home

Whether or not you’ll be hiring agents who work from home or accommodating them with a business space is important when determining a call center business plan. For example, if most of your agents have offshore contracts, you may not need the office space you initially planned for. Choose your office space based on the number of employees you know you’ll need to work in-house. On the other hand, if you know you want to provide your employees with a place to work, make sure you consider the location. Opening an office near the company brand can help to promote brand fluidity and trust in employees. Furthermore, it’s obviously helpful to choose an office space that’s near more employees. A shorter commute makes things easier for all.

Determining Call Center Solutions

Call companies have their own needs as they provide specific services. So, one of the final things you’ll need to consider when determining your business plan is your solutions. Choose solutions which can best help provide for your consumers. For example, if you’re opening a call center business that provides customer service support for a third party, you might want to implement call recording. This allows you to record all company calls to determine if your customer service strategies are working. Another example is if your company is an outbound cold calling center, you may want to purchase virtual toll numbers. This allows consumers to answer calls for free and forward them to any type of line!

Closing: Help with Starting Your Call Center Business

United World Telecom offers a number of call center solutions which can help to take your business plan to the next level. If you want your new business to succeed, you can help prepare yourself for success with our top-rated phone features and virtual phone number solutions. To learn more about how we can equip your new call center business with the solutions you need, contact us today.

Making Professional Outbound Calls from a Virtual Phone Number

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Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
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Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well. 

 

What is Telemarketing? Everything You Need To Know

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If you’re looking for ways to better market your business, you may be wondering, “what is telemarketing?” While there are plenty of ways to reach a target audience, teleselling has been one of the best and most affordable ways to reach potential clientele. And, most businesses who choose to telemarket to potential clientele benefit from a low risk way to continue to develop successfully.

What is Telemarketing? The Ins and Outs

Basically, telemarketing is the use of phones to reach potential clientele. Because teleselling is a broad term that involves any method a business can use to reach other businesses or potential customers, it can be used in a number of ways. Some of the ways telemarketing is utilized includes:

  • Basic outreach to create lead interest
  • Providing information
  • Offering opportunities
  • Gaining feedback from past clientele
  • Procuring leads
  • Managing business appointments
  • Improving customer services

What is Inbound Telemarketing?

Inbound telemarketing is a type of telemarketing which involves reaching out to customers a company has already accrued. It works to engage with current customers to introduce new products and gain a lasting customer-business relationship. Some examples of inbound marketing include offering a 24/7 customer line in which customers can reach a customer service agent all hours of the day. Or, a hotline for customers to reach to ask questions about products and/or services.

What is Outbound Telemarketing?

Contrary to inbound telemarketing, outbound telemarketing involves calling people who are not already customers. Typically, the goal of outbound telemarketing is to convert a phone lead into a business sale. This is done in three stages:

Lead Generation: Before outbound tmarketing can take place, one needs to establish a lead source. Typically, businesses will use lead generation tools like business websites, email blasts, and surveys to establish client needs before making cold calls. This will help to identify leads which have a greater potential for conversion.

Sales: Once leads are generating, the next step is to cold call leads to inform the customer about the product or service. However, this can get tricky as many people won’t answer phone calls from numbers they don’t recognize. One way to get around this is by using a calling prefix that matches your lead’s current area code. Once the client gains information about your product or services, you can ask for and finalize the sale.

Follow Up: Finally, the last step of outbound marketing is to follow up with a client to address any questions or concerns. This helps to keep the business relationship on healthy terms and can keep you from having to outsource customer service.

Everything about telemarketing
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Some Benefits of Telemarketing

Choosing telemarketing as a way to reach target audiences, whether they are other businesses or personal phone lines, is a great way to grow business. Furthermore, teleselling offers a number of benefits including:

  • Cutting time and the cost of lead generation by creating product/service interest right over the phone.
  • Improving customer services by offering clientele direct access to telemarketer phone lines.
  • Increasing the effectiveness of appointment setting for business.
  • Offering better customer satisfaction by specifying client needs.
  • Revealing a client base ready to purchase a product or service.
  • Reaching out to current clients to improve customer relationships and upsell products or services.

Closing: Investing in Telemarketing for Your Business

 Now that you have the answer to the question, “what is telemarketing?,” you may now realize that marketing is what your business needs to convert more leads into customers. United World Telecom can help to make implementing a telemarketing infrastructure as easy as can be by offering virtual phone numbers and 1-800 toll free numbers that can reach phone lines in any part of the world. Plus, we provide access to a number of other marketing services like SMS forwarding, call recording, and more. To create your custom telemarketing phone number and begin your telemarketing journey to reach more potential clientele, contact us today.

 

Starting Your First Virtual Call Center Business

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Looking for a way to reach more potential customers? Or, wanting a better way to offer customer service to the customers you already have? A virtual call center allows you to operate a call center from anywhere in the world. And, this gives you the opportunity to create and run your own business affordably without having to take high risks.

What is a Call Center that is Virtual?

Basically, a virtual call center works to perform the same call center duties you imagine, but uses virtual phone numbers. This means they use phone lines that connect with the internet, so they can be used anywhere in the world an internet connection is found. The benefit to this is that you can establish a call center to reach individuals across the world from the comfort of your own home.

Whether you’re looking to start an outbound or inbound call center, a virtual phone center allows you to contract with other companies to form a business relationship. Many companies don’t have the room or overhead to develop call centers for themselves. Instead, they rely on virtual phone centers run by individuals in all areas of the world to help better serve their customers and increase lead closure levels.

Benefits of a Virtual Call Center

Because virtual call centers provide such flexibility with location, they offer a number of business benefits that are hard to ignore. Some of these advantages include:

Flexibility: This allows a call center’s company employees to work from home: While virtual phone centers can certainly be housed in a number of settings, many choose to let their virtual call employees work from home. This allows for reduced turnaround as employees are usually much happier when working from home.

The Right Setting: No outgrowing or undergrowing a workspace. When a call center leases a building, there may be a concern for how to house employees for work when business grows. On the other hand, if business dies down, the owner may still have to cover the cost of building leases, insurance, and other fees. However, virtual phone centers allow for a business not to be one size fits all. For example, during busy months, virtual phone centers can easily add and subtract service representatives to their employment team without having to worry about physical space for employees.

Expand Business Hours: Many businesses want to offer customers 24/7 support with a customer service call center. Better customer service often relates to better customer-business relationships. Virtual call centers allow for this ongoing support without having to have a set and specific geographical location.

Call center people
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Some Niches of Virtual Call Centers to Consider

Once you understand the cost-saving benefits of owning a call center business, you can decide on the type of virtual call center you want to invest in. Since phones are still one of the best ways to reach consumers, there are a number of industry niches to consider for a virtual call business including:

  • Telephone answering and forwarding services for other companies
  • Contract telemarketing with third parties
  • Wake up calls
  • Voicemail forwarding services
  • Mobile solicitation
  • Message receiving services
  • Customer service lines
  • Technical support services
  • Debt collection

Starting a Virtual Call Center Yourself

No matter what type of service you want to offer, call centers are a great way to provide support and maintain connections with consumers on a daily basis. And, virtual phone centers are the way to do so without high starting costs, overhead fees, and increased employee turnaround. Once you’ve chosen your niche, you can start looking for companies who invest in virtual call centers for yourself.

Need Virtual Phone Numbers for Your Call Center Business?

Because virtual call centers require the use of internet phone connections so they can do business from anywhere in the world, they require virtual phone numbers. These numbers can be customized by prefix and area code so they’re more trustworthy to potential phone customers. And, they can be forwarded to any type of phone line. To learn more about getting virtual phone numbers for your call center business, contact United World Telecom today.

Opening a Virtual Location Abroad

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Starting a business in your home country isn’t easy, but it’s even harder to open a business abroad. Also, if you already have an established business in America, it takes a lot of research and planning to expand overseas. That’s why opening a virtual location abroad or creating a virtual store is often your best option. It can save you precious time and salvage your resources.

Virtual Locations Allow for Easy Access into New Countries

Virtual locations give businesses an option for creating a local presence in any foreign country. Having a local presence in another country is crucial for companies to earn trust from the local clients and customers that will be potentially purchasing your products. Customers are more likely to trust a business that is located in their home country because they know that they can get in contact with that business if anything was to go wrong with the product that they purchased.

Virtual offices also offer a quick and temporary solution to expansion. When you decide to bite the bullet and work to have a presence in another country, you can quickly begin working abroad and start generating leads with a virtual office. These offices are convenient because they can be managed from your original place of business in your home country. They are also very affordable because you will not have to purchase real estate in another country. It is a significant first step in order to build your contact list in other countries.

 Opening A Virtual Location Abroad
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Virtual Offices Offer Instant Access

Virtual offices also offer a more accessible entrance into foreign markets since you do not have to deal with certain legalities in another country. When opening a non-virtual office, you must be aware of and adhere to the legal standards and operations of that country. With a virtual office, you only need to comply with the laws that apply to your home country. However, if you are shipping products, then you must adhere to the rules of exporting between countries as well.
In time, your customers and clients may approach you to create an entity in that foreign country. If that is your ultimate goal, then in time, you should have the means from generating leads months prior, plus the customer base to open a thriving business abroad.

The first step to opening a virtual location abroad is to set up a virtual phone system. United World Telecom offers numbers in over 150 countries. You can choose local numbers, international toll free numbers, and UIFN numbers, among others.

Why do You Need a Virtual Phone System?

To interact with your customers and clients abroad, of course! Having a phone number that your prospective customers can reach in case they have a problem with a product is the first step in building trust with your new clientele. And we all know that businesses with bad reputations never last long.

A virtual phone system also offers several different features that can be very beneficial for your business and make communication much more manageable. Some features with a virtual phone system include call forwarding, automatic greetings, auto-attendants, phone extensions, and voicemail to email.

After a few months or years, you can decide whether or not a virtual office is enough or if you want to build a brick and mortar store in your country of choice.

If you do decide to expand physically to another country, here are some tips to keep in mind:

  • Do your research on business laws and taxation from country to country.
  • Study and understand cultural differences and language barriers
  • Educate yourself on the politics and history of the country that you enter
  • Hire a lawyer to help you navigate the new country’s laws and regulations
  • Network with local businesses in order to trade knowledge and build professional relationships
  • Overestimate. Give yourself a longer timeline in case things pop up that you aren’t ready for

If you believe your business is ready for expansion, visit www.unitedworldtelecom.com, to get started today!