Your business phone communication system can make or break your sales and customer support efforts. More specifically, a bad phone system can lead to miscommunication and ineffective communication which can result in a loss of valuable customers and leads. Here we look at 5 signs that scream “Your business needs a new business phone system!”
When to Start Looking for a New Business Phone System?
Since so much of your business’ success depends on good communication, it is important to find the right business phone service. Here are 5 signs you need a new business phone system. In other words, consider getting a new phone system if your current office communication system has any of the following:
1. Bad Pricing and Low Reliability
Are you struggling with paying the bill for your current phone system? Is the pricing not straightforward, leading to confusion and paying more than you originally signed up for? Your business phone system provider should be reliable and trustworthy. And you should be able to predict your monthly bill without any surprises for better accounting.
Switch to a business phone service provider that helps you understand what to expect from your monthly bill. As you sign up, you should have a clear idea of what you are paying for. This means no hidden fees or set-up/installation fees that just turn up out of nowhere. With a predictable monthly bill, your business can manage its communication-related finances better.
2. Less Variety of Virtual Communication Features
With the advancements in telecommunications and technology available, businesses now have access to many opportunities and top-notch services and features. And so, if your current phone system is offering you the bare minimum, then you are missing out.
Advanced services such as global call forwarding, call recording, a variety of virtual numbers, and so on, can help with effective call management by providing your business with the right communication tools. These services can improve productivity and efficiency in your office which will lead to better customer service and more sales.
3. No International Call Forwarding
Any business with a goal for expanding globally must have international call forwarding. An international call forwarding service enables businesses to connect easily with their global customers. With this service, you can have incoming calls from different countries route to a destination of your choice. For example, your US-based company can receive international calls from customers in the UK, Asia, Australia, and more via virtual phone numbers. These calls are forwarded to your main office in the US or remote offices around the world via international call forwarding.
As such, call forwarding helps businesses maintain global connectivity by providing customers around the world with inexpensive ways to call for product inquiries or customer support. Even if your business is located outside the country, customers can call your local or toll free number and evade long-distance calling rates. This encourages customer calls and builds trust and credibility for your international business.
4. Limited Customer Support
Customer support is an essential tool for any business. And so, if you cannot reach customer service for help with your business phone system, especially during emergencies, then again, you stand a chance of losing out on customers. Unreachable or bad customer service can break a company.
Look for a business phone service provider that is available 24/7 and offers multichannel support. For example, United World Telecom offers 24/7 customer support via voice, live chat, email, and trouble tickets. We also have an online knowledge base with self-service information.
5. Long-Terms Contracts
Lastly, you want a business phone system that does not force you into long-term contracts. In case things change within your business, you should be able to scale up or down or switch to new services. A provider that locks you in with contracts or high cancellation fees can make it difficult to grow your business.
Why Should You Consider United World Telecom?
Since 1996, United World Telecom has been providing businesses around the world with cloud phone systems and virtual communication tools to boost sales, customer support, and international business. Advanced services and features we offer include:
- International call forwarding
- Outbound calling with customizable caller ID
- Hosted call recording
- Cloud IVR
- Extensions and DID numbers, and more
United World Telecom’s plans are straightforward with no hidden fees or long-term contracts. We don’t force our customers into commitments as we know our service will speak for itself. We offer five different plans for businesses of every size and type; so you can choose the plan that works best for your communication needs.
Get a New Business Phone System Today!
We offer a variety of services that can help you create the ideal cloud phone system for your specific company. Get a VoIP business phone system today by calling us for more information or by signing up on our homepage!