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Virtual Phone Numbers for Environmental Groups and Organizations

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Any type of organization can benefit from the use of virtual phone numbers. Cost savings are important to all types of organizations, no matter the size or sector. However, a smaller organization may initially be drawn to the significant cost-savings benefit at first glance.

Virtual Phone Numbers Are an Environmental-Friendly Approach

The fact that there is no need for any bulky hardware may also be an immediate draw for environmental groups and organizations that promote cutting back on the use of plastics, metals, and other materials used in creating hardware systems. These are just two of many benefits when it comes to the use of virtual phone numbers for environmental groups and organizations.

Virtual Numbers Are the Perfect Option for Groups & Organizations

Virtual phone numbers are like any other phone number, except they are not tied down to any specific phone and location. When someone calls a virtual phone number, the owner of the virtual phone number may have the calls going to a landline or a cell phone of their choosing. Many different features can be activated to work with virtual phone numbers for environmental groups and organizations. Calls may be answered with a pre-recorded greeting. Calls can be forwarded to an extension within the organization. Time of day routing can also be used so calls are forwarded to different call centers depending on the time of day when they are received. This ensures that calls are not missed and the organization can essentially be operational 24 hours a day.

Virtual Numbers Are a Flexible Option for All Businesses

Virtual phone numbers can grow along with the organization. While the organization may not need extensions at first, extensions can be added later as more staff gets hired. This helps manage call volume when call routing to different staff members becomes necessary for efficiency and better service.

Environmental Groups using Virtual Phone Numbers
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Choose Local to Connect with Communities

Choosing a local phone number may help to create trust and credibility for a smaller, locally run organization while a toll free or vanity phone number may help an organization more quickly establish a national or international image. These capabilities help to strengthen a brand. Using virtual phone numbers allows the organization to be based in one state, yet have local phone numbers for many areas within the United States or even abroad. The ability to do this allows for the organization to reach these markets without incurring high financial costs in travel, relocation, training and more that is required to open different physical locations. That alone is a huge benefit to any organization that aims to expand without necessarily having the budget for expensive expansion.

Virtual Numbers Reduce Costs

The organization is also able to accept incoming calls without having the caller incur long-distance fees if the phone number is local or toll free. Calls can be routed and rerouted to a number of call centers in different locations and this helps to minimize the risk of missing any important calls. Another benefit is that using virtual phone numbers requires minimum set-up and training to get started. Using virtual phone numbers can be a significant step in scaling efforts and growth operation.

Numbers Can be Accentuated with Additional Features

Added features, such as call recording can prove to be extremely helpful in recording interactions with callers to use for training purposes or for accountability and tracking purposes. Accountability is becoming a more common standard used by organizations of all sizes to ensure best practices are being put to work and only improved upon as time goes on.

Another feature that can be added is extensions that can automatically forward calls to a department or specific staff member within an organization. SMS forwarding, sequential forwarding, simultaneous ringing, fax to email, local ring-back tones, voicemail to email, and failover forwarding are additional features that can boost the effectiveness of virtual phone numbers.

United World Telecom Has All of Your Virtual Number Needs Covered

United World Telecom also offers rollover minutes, so if all minutes are not used in a month, they are not lost and will automatically rollover to the next month.

Despite the advances in modern communication methods, the ability to be able to speak to a live person is still highly regarded. If someone is setting up an organization and wishes to be available to whoever they are working within the community or worldwide, using virtual phone numbers for environmental groups and organizations is a low-cost alternative to setting up brick and mortar locations while allowing the organization to easily access different markets. Setup with United World Telecom is quick and easy, enabling organizations to get started quickly and take advantage of all of the benefits immediately.

How To Create a Call Center Business Plan

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Starting your own business can be an exciting but frightening endeavor. You know that you want to be your own boss, manage your schedule, and may even want to work from home. But you may feel challenged in choosing a successful way to write a business plan that allows for all this. Creating your own call center gives you the business opportunity to make money from any setting, whether home or office. And allows you to create your own schedule to manage your income how you see fit using various call center solutions. So, how does one get started on writing a business plan to open a call center? Additionally, what does one need to ensure success right off the bat?

Determining What Your Call Center will Do

Call centers are used by many industries for a number of things. Call centers can help to increase sales production, offer customer service, set appointments, provide debt collection, and more. Call center agents can pick up inbound calls or may make hundreds of cold calls a day. To best determine how to go about starting your new call center business, you’ll first need to decide what your center will do by determining what you’ll offer.

Considering the Number of Employees You’ll Need

Before opening a call center of your own, you’ll need to determine the number of agents needed to manage the business successfully. There are centers of all sizes, but you don’t want to begin with too many agents, as you’ll quickly drown in overhead. On the other hand, you don’t want to hire less agents than you need, as you’ll struggle to accommodate all of your client needs. Think about your customer needs, how many consumers you plan to help on a daily basis, and how long it takes to help one customer on average to best determine how many agents you may need.

Furthermore, consider employment numbers in the future. So, if you plan for your call center to grow substantially, make accommodations for this before the hiring process begins. You don’t want new employees getting to your workspace to find they don’t have desks or phone lines. So, if it’s in your business plan to add agents down the line, make sure that’s something you can afford and are prepared for.

Business plan for call centers
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Choosing an Office Space or Home

Whether or not you’ll be hiring agents who work from home or accommodating them with a business space is important when determining a call center business plan. For example, if most of your agents have offshore contracts, you may not need the office space you initially planned for. Choose your office space based on the number of employees you know you’ll need to work in-house. On the other hand, if you know you want to provide your employees with a place to work, make sure you consider the location. Opening an office near the company brand can help to promote brand fluidity and trust in employees. Furthermore, it’s obviously helpful to choose an office space that’s near more employees. A shorter commute makes things easier for all.

Determining Call Center Solutions

Call companies have their own needs as they provide specific services. So, one of the final things you’ll need to consider when determining your business plan is your solutions. Choose solutions which can best help provide for your consumers. For example, if you’re opening a call center business that provides customer service support for a third party, you might want to implement call recording. This allows you to record all company calls to determine if your customer service strategies are working. Another example is if your company is an outbound cold calling center, you may want to purchase virtual toll numbers. This allows consumers to answer calls for free and forward them to any type of line!

Closing: Help with Starting Your Call Center Business

United World Telecom offers a number of call center solutions which can help to take your business plan to the next level. If you want your new business to succeed, you can help prepare yourself for success with our top-rated phone features and virtual phone number solutions. To learn more about how we can equip your new call center business with the solutions you need, contact us today.

Making Professional Outbound Calls from a Virtual Phone Number

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Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
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Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well. 

 

What is Telemarketing? Everything You Need To Know

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If you’re looking for ways to better market your business, you may be wondering, “what is telemarketing?” While there are plenty of ways to reach a target audience, teleselling has been one of the best and most affordable ways to reach potential clientele. And, most businesses who choose to telemarket to potential clientele benefit from a low risk way to continue to develop successfully.

What is Telemarketing? The Ins and Outs

Basically, telemarketing is the use of phones to reach potential clientele. Because teleselling is a broad term that involves any method a business can use to reach other businesses or potential customers, it can be used in a number of ways. Some of the ways telemarketing is utilized includes:

  • Basic outreach to create lead interest
  • Providing information
  • Offering opportunities
  • Gaining feedback from past clientele
  • Procuring leads
  • Managing business appointments
  • Improving customer services

What is Inbound Telemarketing?

Inbound telemarketing is a type of telemarketing which involves reaching out to customers a company has already accrued. It works to engage with current customers to introduce new products and gain a lasting customer-business relationship. Some examples of inbound marketing include offering a 24/7 customer line in which customers can reach a customer service agent all hours of the day. Or, a hotline for customers to reach to ask questions about products and/or services.

What is Outbound Telemarketing?

Contrary to inbound telemarketing, outbound telemarketing involves calling people who are not already customers. Typically, the goal of outbound telemarketing is to convert a phone lead into a business sale. This is done in three stages:

Lead Generation: Before outbound tmarketing can take place, one needs to establish a lead source. Typically, businesses will use lead generation tools like business websites, email blasts, and surveys to establish client needs before making cold calls. This will help to identify leads which have a greater potential for conversion.

Sales: Once leads are generating, the next step is to cold call leads to inform the customer about the product or service. However, this can get tricky as many people won’t answer phone calls from numbers they don’t recognize. One way to get around this is by using a calling prefix that matches your lead’s current area code. Once the client gains information about your product or services, you can ask for and finalize the sale.

Follow Up: Finally, the last step of outbound marketing is to follow up with a client to address any questions or concerns. This helps to keep the business relationship on healthy terms and can keep you from having to outsource customer service.

Everything about telemarketing
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Some Benefits of Telemarketing

Choosing telemarketing as a way to reach target audiences, whether they are other businesses or personal phone lines, is a great way to grow business. Furthermore, teleselling offers a number of benefits including:

  • Cutting time and the cost of lead generation by creating product/service interest right over the phone.
  • Improving customer services by offering clientele direct access to telemarketer phone lines.
  • Increasing the effectiveness of appointment setting for business.
  • Offering better customer satisfaction by specifying client needs.
  • Revealing a client base ready to purchase a product or service.
  • Reaching out to current clients to improve customer relationships and upsell products or services.

Closing: Investing in Telemarketing for Your Business

 Now that you have the answer to the question, “what is telemarketing?,” you may now realize that marketing is what your business needs to convert more leads into customers. United World Telecom can help to make implementing a telemarketing infrastructure as easy as can be by offering virtual phone numbers and 1-800 toll free numbers that can reach phone lines in any part of the world. Plus, we provide access to a number of other marketing services like SMS forwarding, call recording, and more. To create your custom telemarketing phone number and begin your telemarketing journey to reach more potential clientele, contact us today.

 

Starting Your First Virtual Call Center Business

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Looking for a way to reach more potential customers? Or, wanting a better way to offer customer service to the customers you already have? A virtual call center allows you to operate a call center from anywhere in the world. And, this gives you the opportunity to create and run your own business affordably without having to take high risks.

What is a Call Center that is Virtual?

Basically, a virtual call center works to perform the same call center duties you imagine, but uses virtual phone numbers. This means they use phone lines that connect with the internet, so they can be used anywhere in the world an internet connection is found. The benefit to this is that you can establish a call center to reach individuals across the world from the comfort of your own home.

Whether you’re looking to start an outbound or inbound call center, a virtual phone center allows you to contract with other companies to form a business relationship. Many companies don’t have the room or overhead to develop call centers for themselves. Instead, they rely on virtual phone centers run by individuals in all areas of the world to help better serve their customers and increase lead closure levels.

Benefits of a Virtual Call Center

Because virtual call centers provide such flexibility with location, they offer a number of business benefits that are hard to ignore. Some of these advantages include:

Flexibility: This allows a call center’s company employees to work from home: While virtual phone centers can certainly be housed in a number of settings, many choose to let their virtual call employees work from home. This allows for reduced turnaround as employees are usually much happier when working from home.

The Right Setting: No outgrowing or undergrowing a workspace. When a call center leases a building, there may be a concern for how to house employees for work when business grows. On the other hand, if business dies down, the owner may still have to cover the cost of building leases, insurance, and other fees. However, virtual phone centers allow for a business not to be one size fits all. For example, during busy months, virtual phone centers can easily add and subtract service representatives to their employment team without having to worry about physical space for employees.

Expand Business Hours: Many businesses want to offer customers 24/7 support with a customer service call center. Better customer service often relates to better customer-business relationships. Virtual call centers allow for this ongoing support without having to have a set and specific geographical location.

Call center people
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Some Niches of Virtual Call Centers to Consider

Once you understand the cost-saving benefits of owning a call center business, you can decide on the type of virtual call center you want to invest in. Since phones are still one of the best ways to reach consumers, there are a number of industry niches to consider for a virtual call business including:

  • Telephone answering and forwarding services for other companies
  • Contract telemarketing with third parties
  • Wake up calls
  • Voicemail forwarding services
  • Mobile solicitation
  • Message receiving services
  • Customer service lines
  • Technical support services
  • Debt collection

Starting a Virtual Call Center Yourself

No matter what type of service you want to offer, call centers are a great way to provide support and maintain connections with consumers on a daily basis. And, virtual phone centers are the way to do so without high starting costs, overhead fees, and increased employee turnaround. Once you’ve chosen your niche, you can start looking for companies who invest in virtual call centers for yourself.

Need Virtual Phone Numbers for Your Call Center Business?

Because virtual call centers require the use of internet phone connections so they can do business from anywhere in the world, they require virtual phone numbers. These numbers can be customized by prefix and area code so they’re more trustworthy to potential phone customers. And, they can be forwarded to any type of phone line. To learn more about getting virtual phone numbers for your call center business, contact United World Telecom today.

Opening a Virtual Location Abroad

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Starting a business in your home country isn’t easy, but it’s even harder to open a business abroad. Also, if you already have an established business in America, it takes a lot of research and planning to expand overseas. That’s why opening a virtual location abroad or creating a virtual store is often your best option. It can save you precious time and salvage your resources.

Virtual Locations Allow for Easy Access into New Countries

Virtual locations give businesses an option for creating a local presence in any foreign country. Having a local presence in another country is crucial for companies to earn trust from the local clients and customers that will be potentially purchasing your products. Customers are more likely to trust a business that is located in their home country because they know that they can get in contact with that business if anything was to go wrong with the product that they purchased.

Virtual offices also offer a quick and temporary solution to expansion. When you decide to bite the bullet and work to have a presence in another country, you can quickly begin working abroad and start generating leads with a virtual office. These offices are convenient because they can be managed from your original place of business in your home country. They are also very affordable because you will not have to purchase real estate in another country. It is a significant first step in order to build your contact list in other countries.

 Opening A Virtual Location Abroad
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Virtual Offices Offer Instant Access

Virtual offices also offer a more accessible entrance into foreign markets since you do not have to deal with certain legalities in another country. When opening a non-virtual office, you must be aware of and adhere to the legal standards and operations of that country. With a virtual office, you only need to comply with the laws that apply to your home country. However, if you are shipping products, then you must adhere to the rules of exporting between countries as well.
In time, your customers and clients may approach you to create an entity in that foreign country. If that is your ultimate goal, then in time, you should have the means from generating leads months prior, plus the customer base to open a thriving business abroad.

The first step to opening a virtual location abroad is to set up a virtual phone system. United World Telecom offers numbers in over 150 countries. You can choose local numbers, international toll free numbers, and UIFN numbers, among others.

Why do You Need a Virtual Phone System?

To interact with your customers and clients abroad, of course! Having a phone number that your prospective customers can reach in case they have a problem with a product is the first step in building trust with your new clientele. And we all know that businesses with bad reputations never last long.

A virtual phone system also offers several different features that can be very beneficial for your business and make communication much more manageable. Some features with a virtual phone system include call forwarding, automatic greetings, auto-attendants, phone extensions, and voicemail to email.

After a few months or years, you can decide whether or not a virtual office is enough or if you want to build a brick and mortar store in your country of choice.

If you do decide to expand physically to another country, here are some tips to keep in mind:

  • Do your research on business laws and taxation from country to country.
  • Study and understand cultural differences and language barriers
  • Educate yourself on the politics and history of the country that you enter
  • Hire a lawyer to help you navigate the new country’s laws and regulations
  • Network with local businesses in order to trade knowledge and build professional relationships
  • Overestimate. Give yourself a longer timeline in case things pop up that you aren’t ready for

If you believe your business is ready for expansion, visit www.unitedworldtelecom.com, to get started today!

Using Phone Numbers with Extensions

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When starting your own business, one of the best decisions you can make is using phone numbers with extensions. Virtual phone systems come with a variety of features including extension numbers. As departments are added and more employees are hired, you will eventually need to find a way to keep everyone in contact with each other through one line. Extension numbers are the easiest way to keep your entire company together under one number. They enable your customers and clients can use to find exactly who they need with just the press of a number.

What are Phone Extensions?

Extensions are assigned numbers under one main business phone number. You can assign these extensions to members of your team or individual departments that get multiple phone calls such as a customer service department or a sales department.

Phone extensions are also helpful for customers and clients that need to get into contact with one specific person. With a virtual phone number system, you will have the feature of an auto attendant, which can be in charge of greeting your customers and automatically routing them to the right employee or division of the business. This way, if your customers do not know the exact extension they need for a department or an employee, they can figure it out through a menu of options.

You can also create shortcuts between employees with phone extensions. Your employees will have an easier time contacting different members of their team when they each have their own extension.

Using Phone Numbers with Extensions
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How Do They Work?

Extensions are a group of numbers that follow your main business number. These are usually four-digits long. It is up to you how many digits you want to use after your extension. For example, if you have two employees at your company with their own extensions, you can assign them 123 and 456 or any combination that works for you. When a customer calls, they will use the form of business phone number + 123 or 456 depending on who they want to reach. The employee at 123 can also simply pick up his or her company phone and dial 456 to contact the other employee and vice versa. These extensions can also be under a different department. Therefore if the sales department extension is 9 and a customer wanted to reach one of these two employees directly, they would have to dial the business phone number + 9 + 123.

Extensions can also be used as a way to monitor the effectiveness of ad campaigns. If you decide to advertise the business phone number with an extension, you can track how many phone calls are received from that extension from your account. You could also use different extensions on multiple forms of advertising to find out which ones are working the best for your company and which ones you should stop using.

Extensions as Part of a Virtual Phone System

One of the best parts about using a virtual phone system with extensions is that you can reach out to employees and departments located in most parts of the world. If your finance department is located in Montana, but your customer service department is located in India, you can still be under the same business phone number umbrella. This is also good for companies that have employees who travel abroad. Because although an employee is based in Montana, if they are going to work in France, you can still reach them through their business number for no additional cost.

Virtual Phone Numbers

Extensions can be used within a virtual phone system. A virtual phone system uses VoIP to forward calls from one device to another. The phone numbers are connected over the internet and you are charged based on the rates of whichever VoIP provider you choose. Phone extensions work similarly to virtual phone systems. They can be forwarded to another device as well as a voicemail box. In essence, extensions and virtual phone systems work the same way. Contact us to learn more about virtual phone systems for your business.

ITFS Numbers

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In an increasingly competitive market, business owners must keep up with new advances in technology and strategies to stay ahead of the competition. The area of communication between customers and those who work within an organization is by far one of the most critical. Facilitating communication with customers in every way possible is the first step.

Toll free numbers allow callers to reach your business at no cost to them. This is a huge draw for customers, as toll free numbers portray the image of an established company and also send a clear message to the company’s customer base that their calls are so important that the company is willing to pay for them.

International toll free service numbers, also referred to as ITFS numbers, are the international equivalent of a United States toll free number in that they allow someone to call a business and the business pays for the call. With ITFS numbers, your customers in one country can make toll free calls that can be received in another country.

ITFN - international toll free
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For business owners that wish to expand their business to another country or have already expanded and are physically located outside of their business location, providing international clients a better way to contact your company will help to build loyalty to your brand. Research indicates that if your company is easier to communicate with, then the chances of a customer continuing to do repeat business with you, as well as refer friends and family to your business, increases.

Our Process

The process of acquiring ITFS numbers is fairly simple. It does not require a hefty amount of upfront costs. Typically, ITFS numbers are virtual phone numbers that can be forwarded to your existing phone line. United World Telecom offers ITFS numbers, as well as many corresponding features to work with these numbers. Some of those features include email, fax, SMS messaging, customized greetings, outbound calling, unlimited extensions, rollover minutes, simultaneous ringing, sequential forwarding, and many more.

The use of ITFS numbers makes it easier to operate on an international scale. For example, if you are located in the United States and customers need to reach you in Australia, you can provide them with Australian ITFS numbers and the calls from your Australian customers will be seamlessly forwarded to your offices in the United States. Calls may be forwarded to a landline or a mobile phone line of your choosing.

ITFS numbers help to increase your international reach and will help to boost your overall brand image on a global scale. These are two key factors in achieving success with an international expansion.

United World Telecom offers a variety of options for virtual phone numbers, including ITFS numbers. United World Telecom provides virtual phone numbers in over 150 countries worldwide and has been working in the area of global communications for over two decades. Though United World Telecom offers a variety of communication options for both business and personal use, business communication alternatives are a primary focus for UWT.

Benefits of ITFS

Ultimately, the benefits of using ITFS numbers are that they will improve the overall brand strength and drive more business to your organization. It is much more likely that a customer will reach out to you if they are not responsible for any fees related to the phone call. More access to your organization means a higher chance of sales and greater opportunities for an increase in overall success.

If you have been considering expanding your business to other countries outside of your home country, contact United World Telecom for a full review of ITFS number options and how turning to these options can benefit your specific company directly.

Getting a Toll Free Number for Your Business is Easy

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Getting a toll free number for your business is a convenient way to boost your communication with your customers. You can find toll free numbers from a variety of providers with different plan options.

Some businesses can benefit from a toll free number more than others. For example, if you are a startup, local, or a small business, a toll free number makes sense for you because it gives your business instant credibility. It is also suitable for growth because with a toll free number you can reach a national audience. E-commerce businesses and home-based businesses can also benefit from toll free numbers because if you do not have a physical address for a store, you need a reliable way for your customers to get in contact with you. Franchise businesses can also benefit from a toll free number; whether you have already franchised your business or want to head in that direction. It is a great way to keep all of your companies working under one number.

If your business falls into one of these types of companies, then you should be thinking critically about getting an 800 number. If you’re still on the fence, that may be because you are unsure of the way that it works. An 800 number is a useful number for businesses of all types because it provides a link between customer and business that does not cost the customer anything to call. Toll free numbers also are a way to connect people from across the country with your business. They are especially vital for companies that need to spend time on the phone with their customers. They are simple to set up and easy to transfer as well. If you want to personalize the toll free number to a vanity number like 1-800-DOGFOOD, most providers will offer options for such personalization which can make your business more recognizable.

Getting a Toll Free Number
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Benefits of Getting a Toll Free Number

So once you have decided your business can benefit from a toll free number, how do you go about getting one? Follow these steps to get started with your new toll free number today!

Research multiple providers

The first step to finding the right service provider for your business is by doing your research. Compare rates and plans of the top toll free number providers. Each provider will have slightly different features and prices. It is necessary that you figure out which provider has the features that you need within your budget for your toll free line. Some providers have monthly payment plans while others will charge by the minute with no minimum. You should collect data on how many calls you receive and need to make currently to find out the best plan that works for you.

Research the features

Once you have narrowed down your search by the plan, you must make sure that the providers you have narrowed down offer the right features for your business. Some providers will offer features like call recording, unlimited extensions, customized greetings, and simultaneous ringing. Remember your business’ needs and budget when deciding on features.

Contact United World Telecom or another service provider of your choosing

Many companies offer 1-800 toll-free numbers, so do your research before choosing the best provider for your business. Since you’re already here, you may have decided that United World Telecom is the best option for your business. United World Telecom offers several ways of getting in contact with them. You can get started by calling our toll free number at 1(877)898-8646, using our online chat box, or by ordering online via UnitedWorldTelecom.com.

Set up an account

Once you have chosen the right service for a business, you can start to set up your account right away. Choose the number that you want and if you decided to go with a vanity number, try to pick one that closely matches your business. After setting up an account, you should be up and ready to go the same day.

Route your phone lines

A toll free number can be routed to the phone lines that you already have. You may need to choose to have a PBX set up on the premise or to opt for a cloud-based PBX. If you select the cloud, you can be ready to go without having to install a PBX. There is also an option to route the toll-free number to a landline as well. Once you’ve signed up and set up your account, you’re done! You’re all ready to start taking calls within the hour!

Why Customer Loyalty Should be Part of Your Long-Term Strategy

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All good businesses should want to create long-term relationships with their customers. This key to success can become overlooked when your company is focused on closing sales and finding more and more customers. Truthfully, the best strategy a business can formulate is to acquire many loyal (long-term) clients instead of many new clients.

customer handshake
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The value of a loyal customer outweighs the value of a new customer based on multiple factors. For example, did you know that loyal customers spend significantly more money on a brand they trust than a new customer will? Loyal customers are the key to many brands’ success, and oftentimes, many brands will choose to focus all their attention on gaining customers rather than customer retention.

What is Customer Retention?

Customer retention is the best way to market your business, but what is it exactly? Customer retention isn’t just business jargon. It is a strategy that maximizes the value of your current client base.

You can still focus part of your business on finding new clients, as new clients should become loyal clients. When you make customer loyalty a substantial part of your marketing department, you will get more shoppers at your store who will shop for more extended periods of time and purchase a larger quantity of items.

Customer loyalty is not a bold, new way of thinking. Shifting your attention to your brand-loyal customers will you put you ahead of your competition because many companies are still focused on pulling in the most customers. You’ve probably seen marketing ploys that offer such enticements as “10% off for new customers, only.” But what about the hundreds or thousands of customers that already like your brand? Many strategies exist that will allow you to make your loyal customers feel appreciated. Oftentimes, they can take minimal effort while saving your company a lot of money on marketing, rather than just spending your budget trying to acquire new customers. So the question is, how do you turn a customer into a loyal client?

1. Set up an email list

First, you should acquire your customers’ email addresses, so you now have a method of communicating with them all the time. This can be done through pop-ups once they enter your website, where you can create a loyalty program with benefits that requires an email address and phone number to sign up. If your business operates in a retail location, you can have your cashiers ask for email addresses when customers are checking out. Be sure to have a reason to take their email address; a lot of customers will be afraid that you will spam them with content that they don’t want. Ensure your customers that they will only receive emails periodically and these emails will only have important information and deals inside. These emails also prompt your customers to head to your website or store whenever they receive an email.

2. Set up a toll free number

Customers become loyal when they trust a business or brand. By providing your customers with a way to get in contact with your business through the phone, your customers will be more likely to trust your company and want to make repeat purchases. They also know that if there is a problem with the product that they purchased they can call your customer care line and get problems resolved efficiently and effectively because you have earned a reputation for that.

3. Remind them to return

Since you are able to get in contact with your customers by phone and email, you can now remind them to come in. For example, if you are running a pilates studio and you haven’t seen a member in a few weeks, you can remind them that you’d love to see them or maybe let them know about any new updates to the studio. Or, if you’re running an online shop, you can send out an email to show your customers all of the new items that you have in stock since the last time they visited the site. Both of these strategies work to “push” your customer into visiting your store.