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Use Outbound Calling and Call Recording to Improve Customer Relations

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As a business owner, you know how important it is to build and maintain customer relations. Thankfully, there are telecom solutions that can boost interactions between a business and its customers. An outbound calling service and call recording software are two such solutions. Here, we will discuss how these services can benefit your business.

Customer Relations: A Necessity

Customer relations refers to the relationship between a business and its customers. Good customer relations leads to customer satisfaction which increases retention rates. If your business fails to keep customers satisfied, then you will find them leaving your business for a competitor. So, what can you do to help your employees create strong customer relations?

Outbound Calling: Connect with More Prospects

Outbound calling is one of United World Telecom’s premium services that allows businesses to call local and international clients at reasonable calling rates. Most companies think of outbound calling as a way of generating new leads where the sales team calls potential customers and tries to sell products to them. While outbound calling does accomplish this, it also can do more.

You can also follow up with existing clients to practice customer success and help them achieve their goals. Customer success is when you work closely with consumers and clients to chart a course of action that helps them complete a goal. In this case, interaction is more long term than a customer support interaction.

How can your business improve customer relations with outbound calling? You can:

  • Welcome new customers
  • Follow-up with recent purchases or older customers
  • Generate leads
  • Increase brand awareness
  • Study different markets and customer preferences
  • Research the market
  • Set appointments
  • Make reservations
  • Track customer success efforts
  • Send reminders
  • Collect feedback, and more

Call Recording: Improve Quality and Accountability

Call recording software, also offered by United World Telecom, lets you record up to 100% of incoming and outgoing calls. You can store these recordings as MP3 files for up to 6 years within your account’s control panel.

Recording business calls gives your business the opportunity to go back in time and review important interactions. As a result, you can determine areas of improvement and sales tactics that worked. Additionally, recordings can be studied to find better ways to communicate with clients and learn what it is that they prefer or appreciate. With call recording, you get a better understanding of your target audience and learn how to serve them better.

How can call recording help your business maintain customer relations? You can:

  • Study recordings to identify strengths and weaknesses
  • Use recordings to train new employees
  • Collect and track customer information
  • Conduct performance evaluations
  • Maintain compliance with regulations
  • Keep customer information safe
  • Gather feedback
  • Protect against liabilities, and more

Customer Success and Customer Relations

As a business owner, you must strive to provide your employees with the right tools that can support their jobs. An outbound calling service can help them connect with a wider range of potential customers. This will, in turn, bring a more diversified customer base for the company. On the other hand, call recording will help them learn from their mistakes and accomplishments. You can further incentivize appropriate behavior by rewarding employees who do well in the recordings.

When employees are given the right tools, they are able to focus more on customer interaction and customer relations. Services and software that are easy to use will ensure that less time is spent working the systems and more time is spent on winning customers over.

Win Customers Over and Grow Your Business

United World Telecom strives to give you top-notch features and tools that can support your business’ communication needs. We want to help you expand your reach and increase customer retention rates. Outbound calling and call recording are two popular services we offer for this reason. To learn more about how these services can benefit you, call us at 1 (877) 898 8646.

SaaS Startup Solutions for Every Niche

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Are you looking for SaaS startup solutions for your business? It seems that Software as a Service is becoming the go-to for budding entrepreneurs across all industries and niches. Every day, new companies emerge, boasting a lean, agile business model built on delivering scalable services for every purpose. However, there are many commonalities across SaaS startups giving new companies a competitive edge right out the gate. Similarly, one of these common elements is virtual phone numbers offered by service providers like United World Telecom.

Solutions for a Multitude of Businesses

It’s important to remember that SaaS is a very broad term that encompasses nearly every conceivable niche. Therefore, in this article, we will take a look at how United World Telecom can enhance your startup’s efforts with:

  • Virtual Offices/Locations
  • Social Media-Based Sales Conversions
  • Providing Customer Support

Virtual Offices/Locations for a SaaS Startup Business

One of the advantages of SaaS businesses is that they are predominantly operated over the Internet to deliver their services, as well as offer customer support. This is where virtual phone numbers bridge the digital divide, offering a humanizing element that doesn’t necessarily need face-to-face communication. Instead of using traditional methods of expansion via branch offices, “virtual offices” and “virtual locations” manage this for SaaS startups. Customers can reach your company by way of virtual phone numbers, which reroute calls instantly anywhere around the world. Consequently, with this functionality, you can customize your virtual office/location to fit your startup’s unique niche and business model.

SaaS Startup
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Using the Right Software

Similarly, online collaboration tools like Teamwork, Slack, and Trello have made it easier to execute tasks in remote locations for you SaaS business as needed. For instance, you can hire a subcontractor to provide in-house services to implement your software. So, at the same time, they can act as an agent of your startup. This is perfect for companies that regularly outsource this type of labor or those with agents scattered across the globe. Keeping in touch by phone ensures that everyone can manage and perform the details of each project with constant communication.

Social Media-Based Sales Conversions

Social media is a part of every business type imaginable. And Saas-based startups are using social media more and more to demonstrate how their software can revolutionize their customer’s lives. By including media on platforms like Instagram, Facebook, and Twitter, you appeal to a wide base of interested customers that can jumpstart your SaaS startup in no time.

Of course, you need to convert these potential leads into actual customers. Virtual phone numbers fulfill this role perfectly, particularly with United World Telecom’s add-on known as “CallMe Click.” As the name implies, when a user clicks on a link for phone number or contact info, a call is instantly initiated to your virtual phone number. This instant connection helps move things along quickly, taking advantage of the moment customers demonstrate interest. After all, in the distraction-heavy world of social media, creating an instantaneous connection to your SaaS company is ideal.

Providing Customer Support for your SaaS Startup

While running a startup often requires juggling many day-to-day tasks, its very easy to lose track of keeping the human element in your SaaS startup. This is why it’s important to have virtual phone numbers for each target market you’re looking to connect with. Building long-term relationships with customers is essential to the longevity of your company. No wants a business treating them as just another number.

For example, by using nationwide toll free numbers, your SaaS startup can circumvent problems with intra-regional and international calls. These problems typically manifest as:

  • Long-distance fees,
  • Service blockages,
  • Or simply the preferences of your customer base to deal with a startup that they perceive as a domestic entity.

Virtual Numbers for Your SaaS Business

Luckily, United World Telecom offers countless phone numbers to add to your arsenal. With an inventory of over 140+ countries and countless cities/regions, you can accommodate your customers’ needs impeccably. This, in turn, leads to more sales conversions for your SaaS startup – no matter which industry you specialize in.

Starting Your First Virtual Call Center Business

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Looking for a way to reach more potential customers? Or, wanting a better way to offer customer service to the customers you already have? A virtual call center allows you to operate a call center from anywhere in the world. And, this gives you the opportunity to create and run your own business affordably without having to take high risks.

What is a Call Center that is Virtual?

Basically, a virtual call center works to perform the same call center duties you imagine, but uses virtual phone numbers. This means they use phone lines that connect with the internet, so they can be used anywhere in the world an internet connection is found. The benefit to this is that you can establish a call center to reach individuals across the world from the comfort of your own home.

Whether you’re looking to start an outbound or inbound call center, a virtual phone center allows you to contract with other companies to form a business relationship. Many companies don’t have the room or overhead to develop call centers for themselves. Instead, they rely on virtual phone centers run by individuals in all areas of the world to help better serve their customers and increase lead closure levels.

Benefits of a Virtual Call Center

Because virtual call centers provide such flexibility with location, they offer a number of business benefits that are hard to ignore. Some of these advantages include:

Flexibility: This allows a call center’s company employees to work from home: While virtual phone centers can certainly be housed in a number of settings, many choose to let their virtual call employees work from home. This allows for reduced turnaround as employees are usually much happier when working from home.

The Right Setting: No outgrowing or undergrowing a workspace. When a call center leases a building, there may be a concern for how to house employees for work when business grows. On the other hand, if business dies down, the owner may still have to cover the cost of building leases, insurance, and other fees. However, virtual phone centers allow for a business not to be one size fits all. For example, during busy months, virtual phone centers can easily add and subtract service representatives to their employment team without having to worry about physical space for employees.

Expand Business Hours: Many businesses want to offer customers 24/7 support with a customer service call center. Better customer service often relates to better customer-business relationships. Virtual call centers allow for this ongoing support without having to have a set and specific geographical location.

Call center people
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Some Niches of Virtual Call Centers to Consider

Once you understand the cost-saving benefits of owning a call center business, you can decide on the type of virtual call center you want to invest in. Since phones are still one of the best ways to reach consumers, there are a number of industry niches to consider for a virtual call business including:

  • Telephone answering and forwarding services for other companies
  • Contract telemarketing with third parties
  • Wake up calls
  • Voicemail forwarding services
  • Mobile solicitation
  • Message receiving services
  • Customer service lines
  • Technical support services
  • Debt collection

Starting a Virtual Call Center Yourself

No matter what type of service you want to offer, call centers are a great way to provide support and maintain connections with consumers on a daily basis. And, virtual phone centers are the way to do so without high starting costs, overhead fees, and increased employee turnaround. Once you’ve chosen your niche, you can start looking for companies who invest in virtual call centers for yourself.

Need Virtual Phone Numbers for Your Call Center Business?

Because virtual call centers require the use of internet phone connections so they can do business from anywhere in the world, they require virtual phone numbers. These numbers can be customized by prefix and area code so they’re more trustworthy to potential phone customers. And, they can be forwarded to any type of phone line. To learn more about getting virtual phone numbers for your call center business, contact United World Telecom today.