Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D'Sa-Wilson writes about travel, fashion, social issues, books, communications, and various cultures. She dabbles in fiction, nonfiction, reviews, interviews, blogs, and other types of content. She reads, she teaches, she pets dogs, she adores cats, she loves ginger wine and all kinds of peppers.
Posts by Meryl D'Sa-Wilson:
What is VoIP QoS and How to Set it Up?
Posted on: 19 Jul 2021
Are you noticing more dropped calls or jumbled audio during your business VoIP calls? While cloud phone services can be much superior to traditional phone services, they cannot guarantee high-quality …Read More »
9 Ways to Minimize VoIP System Downtime
Posted on: 29 Jun 2021
One of the top benefits of using VoIP for business communication is that these systems are reliable. With proper redundancy, you can ensure that if your phone system incurs an …Read More »
How to Go Green with Cloud Communications
Posted on: 21 Jun 2021
More and more businesses are looking for efficient and cost-effective ways to cut down negative environmental impacts and make their businesses more green. One way your business can become more …Read More »
15 Critical IT Security Policies to Be Aware of
Posted on: 17 Jun 2021
IT security policies are the backbone of all procedures within an organization. Without the right policies laid out ahead of time, your business may be left open to security attacks …Read More »
Top Business VoIP Trends to Know in 2021
Posted on: 15 Jun 2021
Technology continues to advance over time with new and improved options available to users of all kinds. And for businesses, this is always exciting because there are new ways to …Read More »
The Complete Guide to Contact Center as a Service (CCaaS)
Posted on: 14 May 2021
Need to upgrade your contact center software but don’t know where to start? Here’s an in-depth guide to Contact Center as a Service (CCaaS) with everything you need to know …Read More »
What is BYOC? How Can it Benefit Your Business?
Posted on: 04 May 2021
With the wide range of telecom terminology and phone system abbreviations swarming the internet, it is easy to get lost in new technology and systems available for business communication. BYOC …Read More »
The Business Guide to UCaaS [2021]
Posted on: 03 May 2021
Don’t know which communication platform or software to use for your business communication needs? Here’s an in-depth guide to UCaaS or Unified Communications as a Service with everything you need …Read More »
What is Computer Telephony Integration (CTI)?
Posted on: 24 Mar 2021
When researching business phone service or VoIP providers, you will come across the term CTI or computer telephony integration. Here we explain what computer telephony integration or CTI software is …Read More »