Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D'Sa-Wilson writes about travel, fashion, social issues, books, communications, and various cultures. She dabbles in fiction, nonfiction, reviews, interviews, blogs, and other types of content. She reads, she teaches, she pets dogs, she adores cats, she loves ginger wine and all kinds of peppers.
Posts by Meryl D'Sa-Wilson:
How to Optimize Your VoIP Network?
Posted on: 28 Dec 2022
Phone calls continue to be customers’ preferred communication channel for support and service because it is the fastest and most effective. However, if your phone system is not set up …Read More »
Guide to VoIP Network Requirements
Posted on: 27 Dec 2022
Choosing the right provider is not the only factor needed to build a successful VoIP phone system for business communication. You also need to ensure that your IT infrastructure can …Read More »
What is a STUN Server?
Posted on: 12 Dec 2022
When troubleshooting audio quality issues, you’ll probably hear people suggest using a STUN server. Here’s a brief look at what STUN servers are, what they do, and how they can …Read More »
VoIP Billing Increments: Understanding How Your Calls are Charged
Posted on: 01 Dec 2022
When you sign up for a hosted VoIP provider, you’ll rely on your monthly invoices to understand usage and calling charges. But these invoices can look confusing if you don’t …Read More »
What is DTMF? How Does Dual-Tone Multi-Frequency Work?
Posted on: 18 Nov 2022
In this post, we explain what dual-tone multi-frequency, or DTMF, is and how it is central to voice calling. This is a telecommunications technology that works under or inside your …Read More »
VoIP versus UCaaS: Understanding the Difference
Posted on: 22 Sep 2022
More and more SMBs are switching to cloud communication solutions and moving away from landline systems. But why? Companies adopting hybrid and fully remote workforces need communication solutions that stretch …Read More »
What is Automatic Number Identification (ANI)?
Posted on: 12 Sep 2022
In this post, we’ll go over the ANI telephony feature and how businesses use this feature to provide better support and sales. What Does ANI Mean in Telephony? In telecommunications, …Read More »
What is G.711? And Why is this VoIP Codec Important?
Posted on: 07 Sep 2022
When setting up a new VoIP phone system, you must equip the right voice codec to ensure reliable and clear call quality. The type of codec you need depends on …Read More »
Is VoIP Reliable?
Posted on: 26 Aug 2022
Tons of businesses are switching to VoIP for its numerous benefits — from affordability to flexibility. But many new users wonder if VoIP is dependable for business calls, especially since …Read More »