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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
Phone Number Testing: What it is, Why it Matters, and How to Do it Right
Posted on: 20 Mar 2025
Business phone numbers are a crucial part of any business’s communication strategy, whether for customer support, sales, or global operational coordination. However, a number that isn’t reachable, has poor call …Read More »
How to Integrate Call Transcripts With Your CRM
Posted on: 11 Mar 2025
When working in a data-driven business environment, integrating call transcripts with your CRM can significantly improve customer interactions, sales strategies, and support efficiency. Whether your business uses Zoho, Salesforce, HubSpot, …Read More »
11 Benefits of Using an IVR System
Posted on: 10 Mar 2025
As businesses grow across borders, so does the volume and complexity of customer interactions. Whether you’re serving local customers or international clients, handling inbound calls efficiently is critical to delivering …Read More »
Understanding VoIP Architecture, Call Components, and Features
Posted on: 07 Dec 2023
Voice over IP (VoIP) continues to be an evolving force in the world of business communication, reshaping and improving how businesses communicate with their customers. But how do you get …Read More »
Optimizing for VoIP in India: What You Need to Know
Posted on: 13 Feb 2023
With the growing popularity of VoIP phone services, more and more businesses are using VoIP to communicate reliably and cost-effectively. This includes businesses trying to expand their global reach and …Read More »
How to Optimize Your VoIP Network?
Posted on: 28 Dec 2022
Phone calls continue to be customers’ preferred communication channel for support and service because it is the fastest and most effective. However, if your phone system is not set up …Read More »
Guide to VoIP Network Requirements
Posted on: 27 Dec 2022
Choosing the right provider is not the only factor needed to build a successful VoIP phone system for business communication. You also need to ensure that your IT infrastructure can …Read More »
What is a STUN Server?
Posted on: 12 Dec 2022
When troubleshooting audio quality issues, you’ll probably hear people suggest using a STUN server. Here’s a brief look at what STUN servers are, what they do, and how they can …Read More »
VoIP Billing Increments: Understanding How Your Calls are Charged
Posted on: 01 Dec 2022
When you sign up for a hosted VoIP provider, you’ll rely on your monthly invoices to understand usage and calling charges. But these invoices can look confusing if you don’t …Read More »