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About: Meryl D'Sa-Wilson


Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.

Posts by Meryl D'Sa-Wilson:

Understanding VoIP Architecture, Call Components, and Features

Posted on: 07 Dec 2023

Voice over IP (VoIP) continues to be an evolving force in the world of business communication, reshaping and improving how businesses communicate with their customers. But how do you get …Read More »

Optimizing for VoIP in India: What You Need to Know

Posted on: 13 Feb 2023

With the growing popularity of VoIP phone services, more and more businesses are using VoIP to communicate reliably and cost-effectively. This includes businesses trying to expand their global reach and …Read More »

How to Optimize Your VoIP Network?

Posted on: 28 Dec 2022

Phone calls continue to be customers’ preferred communication channel for support and service because it is the fastest and most effective. However, if your phone system is not set up …Read More »

Guide to VoIP Network Requirements

Posted on: 27 Dec 2022

Choosing the right provider is not the only factor needed to build a successful VoIP phone system for business communication. You also need to ensure that your IT infrastructure can …Read More »

What is a STUN Server?

Posted on: 12 Dec 2022

When troubleshooting audio quality issues, you’ll probably hear people suggest using a STUN server. Here’s a brief look at what STUN servers are, what they do, and how they can …Read More »

VoIP Billing Increments: Understanding How Your Calls are Charged

Posted on: 01 Dec 2022

When you sign up for a hosted VoIP provider, you’ll rely on your monthly invoices to understand usage and calling charges. But these invoices can look confusing if you don’t …Read More »

What is DTMF? How Does Dual-Tone Multi-Frequency Work?

Posted on: 18 Nov 2022

In this post, we explain what dual-tone multi-frequency, or DTMF, is and how it is central to voice calling. This is a telecommunications technology that works under or inside your …Read More »

VoIP versus UCaaS: Understanding the Difference

Posted on: 22 Sep 2022

More and more SMBs are switching to cloud communication solutions and moving away from landline systems. But why? Companies adopting hybrid and fully remote workforces need communication solutions that stretch …Read More »

What is Automatic Number Identification (ANI)?

Posted on: 12 Sep 2022

In this post, we’ll go over the ANI telephony feature and how businesses use this feature to provide better support and sales. What Does ANI Mean in Telephony? In telecommunications, …Read More »