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6 Useful Ways to Reduce Abandoned Calls in Your Call Center

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Is your call center not performing well in terms of customer satisfaction? Then you may need to rethink how customers interact with your call center and how many customers give up and abandon their calls. Here we will look at 6 practical methods to reduce abandoned calls and increase customer satisfaction.

What are Abandoned Calls?

Call abandonment or abandoned calls refer to callers that hang up before receiving service or dropped calls. Calculating your call center’s abandoned call rate—an important call center KPI—can help you identify areas that need improvement. Callers that abandon their calls may do so because it is taking too long for them to receive support or to get a human being on the phone. A high call abandonment rate leads to low customer satisfaction. So, what can you do to provide better customer service?

Here are 6 useful ways to reduce abandoned calls in your call center.

1. Invest in a Cloud IVR System

An IVR is an automated phone system that assists a call center in managing incoming calls. The IVR interacts with callers, identifies the reason behind the call, and proceeds to help either via:

  • Pre-recorded messages
  • Transferring the caller to the right department
  • Or sending the call to voicemail

In some cases, the IVR may even assist the caller in performing predetermined actions such as:

  • Activating an account,
  • Processing payments,
  • Providing common troubleshooting help,
  • Submitting a support ticket, etc.

A well-designed IVR phone system will effectively determine the purpose of the caller and assist them. This way, it can cut down the number of calls that need an agent for support. And if the IVR can’t help the customer, it can quickly forward the call to an agent. This is a good way to reduce abandoned calls.

Related: Interactive Voice Response: Definition and Benefits

2. Try Different Call Forwarding and Routing Options

Next, try different call routing options so calls go to the right agent or department and less time is spent transferring or keeping callers on hold. Some common call forwarding and routing strategies include:

  • Time of day routing — route calls to specific numbers or lines during set times of the day.
  • Select country routing — route calls to specific lines based on where the caller is calling from.
  • Direct routing — callers select their preference of the menu provided by your cloud IVR.
  • Data-direct routing — route calls to the right agent based on the caller’s data and history.
  • Least-occupied routing — route calls to agents who have answered the least number of calls.
  • Simultaneous ringing — incoming calls ring multiple phones or lines so no call goes unanswered.
  • Failover forwarding — incoming calls are sent to the next agent in line if the first agent is unavailable.

Different routing strategies can help your call center balance incoming calls and distribute them evenly. You can even have calls made over the weekend or during off-hours forwarded to remote agents. This way, there’s always someone available to answer calls.

3. Prepare a Knowledge Base for Online Support

With everything being easily available over the internet, most customers will first try to solve an issue by themselves before they call a company. For this purpose, having an online Knowledge Base or Support section that provides assistance and troubleshooting for common issues can be a blessing.

Web visitors will first try to resolve their concerns via looking up your Support, FAQs, or Knowledge Base tools. If they are still unable to fix the problem, they can then choose to email or call your company. However, users that are able to fix the problem will not need to make the call, thereby reducing the number of calls in a queue and reducing abandoned calls.

4. Offer Multichannel Support

Another way to reduce abandoned calls is to offer other mediums of support. The Knowledge Base is one such tool. However, other communication channels include live chat, ticket tracking software, email, SMS, etc.

5. Train Your Agents for Common Issues and Large Call Volumes

Irrespective of how well you distribute your calls, if your representatives are not trained well and unable to perform under pressure, then your efforts are in vain. Take time out to ensure that call center agents get the training they need to succeed. Have refresher courses, webinars, and workshops on the regular to reinforce good habits. Furthermore, provide them insightful resources and incentives that can help them do their job well even during high volume periods such as holidays. You may even run a rewards program as well as provide quick and easy access to troubleshooting documents and so on.

6. Schedule Agents Based on Call Traffic

Lastly, study your call logs to see when and where most of your calls come in and schedule agents to tackle high-traffic periods. This way, your team is prepared to deal with the load of incoming calls while offering quick service. Plus, having more agents available during these times will help distribute calls better.

How Can United World Telecom Help?

We offer a variety of virtual communication tools specifically designed for call management. You can rely on our call forwarding options, cloud IVR systems, and rest assured that incoming calls reach the right agents on time. Improve your customer service today by signing up for our service. To learn more, call us or chat with one of our experts today!

9 Inexpensive Advertising Ideas to Promote Your Local Business

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Are your marketing efforts not bringing enough customers to your local business? Then it’s time to reinvent your approach and try new ways of advertising. Here is a comprehensive list of 9 small business advertising ideas to promote your local business.

Small Business Advertising Ideas: 9 Proven Methods

Sometimes executing just one or two marketing strategies isn’t enough, depending on the type of company you run and the response you want from potential customers. So, what are some other small business advertising ideas you can try? Here is a look at some of the most successful advertising options available.

1. Create a Google Listing

Most customers are looking for services and products online and they find potential companies through Google. This is why it is important to list your business on Google. This usually includes the name of your business, your website, address, contact info, photos of your products and services, and more. Then, you can have users and customers leave online reviews about your local business so that new customers can see how people are using your services.

2. Design a Website with SEO Practices

Your business website is the most important tool you have to reach customers and educate them about what you have to offer. Create a user- and mobile-friendly website and write relevant and original blogs related to your industry and services. This will help web visitors learn about your services but will also help with search engine optimization. SEO best practices can help your website appear higher on search results, increasing the chances of interested customers viewing it. The more people look at your website, the more followers you will generate. And this will lead to more customers converting.

3. Be Active on Social Media

Besides the internet, social media is yet another growing marketing tool. Most individuals are on some type of social media, whether it be Facebook, LinkedIn, Twitter, Instagram, etc. And so, this is a good place to target potential customers. Be active on social media, share blogs, customer reviews, the latest news, and so on. You may even respond to customer queries and questions in a timely manner and use these platforms to offer customer support.

4. Offer Promotions and Specials

To keep your small business relevant, it is important to attract customer attention. And one of the best ways to do so is by offering promotions, discounts, and specials. These can occur throughout the year or on special occasions. But running promotions encourages customers who were on the fence to complete a purchase. For example, you can create a QR code that links to a page offering discounts or exclusive promotions for customers who scan it. Place it on flyers, posters, business cards, or even receipts. And this way, you can increase your customer base.

5. Consider a Toll Free Number

Most business owners don’t realize that one of the top small business advertising ideas is your business phone number. For example, a toll free number is free to call and encourages interested customers to reach out to your small business for queries or customer support. On the other hand, locals calling a local phone number incur local charges instead of long-distance charges. So choosing your business phone number can make a big difference in the way potential and current customers interact with your business.

6. Run a Customer Loyalty Program

Almost all businesses have some kind of reward or loyalty program or membership to reward valuable customers. Through such a program, the more customers purchase from you, the more they benefit. It works as a win-win for both you and your most valuable clients. You may even run special promotions for members only. This will show customers you care about their business and increase customer loyalty, which leads to recommendations made to family and friends.

7. Display Reviews, Affiliates, Testimonials

Online reviews, testimonials, and word of mouth recommendations: these are all important and enticing ways to advertise your local business. Display these on your website, online and local directories, social media platforms, etc. You may even conduct case studies of high-profile clients and display them along with affiliates on your website.

8. Invest in Email Marketing

Email marketing is another common advertising tactic for small businesses to get customers. Build an email list with potential clients and customers including those that:

    • Interact with your website
    • Fill out a sign-up form online
    • Interact with you at exhibitions
    • Reach out via social media
    • Call your business to inquire about products, and so on.

Then, send them newsletters, promotions, and educational posts to help them understand the value of your small business and the benefits of working with you or purchasing your products. In addition, regularly monitoring and updating your DMARC policy can further enhance your email marketing efforts, safeguarding your communication and fostering trust with your audience.

9. Try Traditional Methods: Billboards, Newspaper, Magazines, & Radio

Finally, try traditional methods of advertising. Think billboards with a catchy phrase and contact information, product reviews in newspapers and magazines, jingles on the radio. These advertising strategies have been used for years and continue to prove successful.

Promote Your Small Business Today!

Advertising doesn’t make change happen overnight. You need to lay the groundwork and watch the results. Then, make adjustments as needed such as targeting certain areas more with a virtual number or advertising more on certain platforms. Try the above advertising ideas to see which ones work best for your business!

8 Proven Ways to Get B2B Customers in 2025

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Looking for refreshing ways to get B2B customers in 2025? Here we detail 8 ways and methods you can use to increase brand awareness and gain new customers.

Want to Know How to Get B2B Customers in 2025? Try These Tips!

In 2025, getting new business leads during a pandemic may seem like a challenge. However, don’t let that discourage you. Continue to make the right business moves and you will be able to acquire solid leads that will result in reliable relations. Try these 8 ways to get B2B customers:

Get B2B Customers with Marketing

Marketing continues to be an important avenue for gaining B2B clients. The more clients learn or hear about your products and services, the more likely they are to do business with you. After all, no one wants to do business with or invest in an unheard-of brand. So, what are some marketing tools you can use?

1. Customer pools and networks
One way to gain new clients and contacts is to build reliable networks with businesses similar to yours. Business networking refers to creating valuable relationships with business contacts and prospects. This can be done through small business exhibitions, networking sites such as LinkedIn, conferences, and so on.

2. Referrals
Once you’ve entered the relevant business networks, the next step is to use business referrals from someone within the network to recommend and/or review your service. Referrals happen organically in conversation or are a result of specific marketing strategies. The most effective way to get referrals is to identify important business influencers, build strong relationships, and request a referral. Another interesting way of generating referral traffic is through Q&A and educational websites that seek to educate and assist users while recommending your services.

3. Search engine optimization (SEO)
SEO has grown increasingly important in this day and age. Search engine optimization refers to optimizing your website to help it rank better in search engine results for relevant keywords. The higher your website ranks, the more visibility and credibility it acquires. Common SEO strategies include:

  • Keyword optimization
  • Writing quality and informative content
  • Writing original content
  • Building relevant links
  • Entering your company in online business directories such as Google My Business, LinkedIn, Bing, etc.

4. Email marketing
Another common digital marketing tool, email marketing, has been used for years and continues to prove effective. Based on your market research and network connections, you can send out customized emails informing clients of your products and services and offering “limited-time-only” discounts that encourage them to take action. Personalized emails — that is content that is relevant to the recipient — are 75% more likely to be opened.

5. Social media advertising
Social media marketing is another essential and successful digital marketing tool. Social media allows for a more specific and targeted approach. It is a live platform where your company can engage actively with customers. You can use your social media platforms not only for advertising but for educating potential clients of your products/services, discounts, customer reviews, etc.

Social media advertising includes placing targeted ads based on demographics such as location, gender, and interests. This can easily be done on common platforms like Facebook, Instagram, and Twitter. As most individuals are on at least one of the three platforms a few times per day, this is a successful way of targeting your ideal clientele.

6. Paid advertising
Lastly, paid advertising such as using Google Ads is a good way to get on target customers’ radar. You can create ads by including relevant keywords and your ideal customer profile. Customers looking for keywords or services similar to yours will come across your Google ad. Good and relevant ad copy can help you acquire customers that come under your ideal audience.

Another online advertising tool is pay-per-call marketing. This mobile-friendly type of ad allows you to include a call now button on your website. This way mobile users that come across your ad while searching for similar services can click the call button and instantly place a call to your business.

Get B2B Customers Through Sales

The next method of gaining new B2B customers is through sales tactics. Sales include inbound and outbound calls where your business interacts directly with prospects and attempts to sell successfully.

7. Inbound sales
Inbound sales are sales made to prospects that have already interacted with your business or made a purchase. This includes upselling or cross-selling to existing customers. Or, reaching out to prospects who demonstrated interest in your service via contact forms, query emails, or phone calls. Here are some inbound sales tactics to get B2B customers:

  • Inside sales
  • Upselling and cross-selling to existing customers
  • Contact forms
  • Lead follow-ups

8. Outbound calling
Outbound calling refers to a business connecting with potential prospects, informing them of the brand and its products, and making a sales pitch. This includes cold and warm calling to a predetermined list of potential customers developed through extensive market research. Or, reaching out to past customers that canceled or abandoned their interest. Some outbound calling strategies include:

  1. Cold-calling and prospecting
  2. Warm-calling
  3. Follow-up with past leads that did not convert
  4. Connecting with customers that canceled their service
  5. Reaching out to abandoned carts
  6. Cold targets that fit the ideal customer profile (ICP)

Related: 5 Tips for Improving Your Outbound Calling Strategy

Start Acquiring New B2B Clients!

While all of these tools and methods may not seem relevant to your specific business, try the ones that do and stick with them. Results are not instantaneous which is why you should give at least 6-8 months to see new changes and find tactics that work best for your business. And before you know it, you will have new B2B contacts and clients!

Marketing Business Cards: Balancing Information and Design

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It’s a beautiful and proud moment when your baby business idea turns into a legitimate company. You filed the paperwork, decided on a name, registered it, set up the website, and now set out to print business cards. But what do you need to know about marketing business cards and how to create the perfect card that reflects you and your business?

Marketing Business Cards: Pay Attention to Design and Content

Contrary to common belief, business cards are still considered important when getting the word out and building contacts. It’s a traditional means of passing down information about your business physically and tangibly. Business cards assist in creating and building your company’s professional image. They make your business seem legitimate and credible. Also, remember, not everyone has a smartphone or easy access to the internet. Here is where sharing information through a business card comes handy.

However, people can go overboard sometimes when marketing business cards. A crowded and shabby card can push customers away instead of enticing them towards your business. So what can you do to design the perfect business card?

Stick to the Basics: Keep Only Necessary Information

Keep your business card simple. Include the name, your name, phone number, email address, and 1-2 important social media links. It may seem like a good idea to mention all your social media accounts and multiple points of contact information in small font sizes, just to have it all there. However, believe us, it is not. Don’t make it harder for potential customers to read and decode content in small fonts. Even the description of the business shouldn’t be longer than a few words. If you have a tagline or slogan, that’s the way to go.

Make it Clear and Legible

You may be tempted to experiment with various fancy fonts to make your card stand out. But overdoing it can backfire. Pick a font, size, and color that is legible and not too loud. And one that is in line with your logo’s font would be a good option, too.

Market Your Contact Information

Most importantly, you want to ensure that they know exactly how to contact you. And so, include your email address and virtual or business phone number on your business cards with your email address. Since this is the way customers are going to interact with you, make the number and email address simple and not too complicated or confusing.

Place Your Logo Strategically

Your logo represents your business and potential clients will associate the logo with your company. So, it is important to place your logo on the card. It shouldn’t be too jarring. Instead, it should create the right impression. You can situate it on the top corners or the center of your card. Either way, make sure it is visible.

Utilize White Space

People often underestimate the power of white space. White space, from a design perspective, draws more attention to spaces including the text and logo. And you want potential clients to focus on these elements. So, avoid making your card too crowded. Allow white space for recipients who’d like to jot information down or make quick notes.

Design Differently for Each Profession

Now, if you’re a freelancer with different skills or have various side or part-time jobs, then you need to create different cards. Don’t advertise all your skills, jobs, qualifications on one small card. Instead, design for different audiences and highlight your skillset accordingly.

Include a Call to Action

Another thing that you may want to consider is encouraging the recipients to do something after receiving your card. You can do this by incorporating a QR code that they can scan to learn more about your company or enter some kind of promotion. Research and use the best QR code generator available in the market to create such codes. Or, you could include a coupon or discount on it as well. Basically, give them incentives to participate in your business.

Add a Link to Reviews

A simple but often overlooked tip when designing your business card is to include a link or QR code that directs prospects to your online customer reviews. This is an excellent way to build social proof and manage your reputation. When prospects see that others have had a positive experience with your business, they’re more likely to trust and reach out to your business. You can use a short, memorable URL that takes users directly to your Google reviews, Yelp page, or another third-party review platform. Even better, if you regularly hand out business cards to satisfied customers (especially after service calls or consultations), you can use this as a subtle yet effective way to request a review.

Don’t Forget The Back!

A lot of people intentionally or unintentionally leave the backside of the business card blank. However, this is a missed opportunity. When marketing business cards, be as creative as you can to support your company. And the back of your business card is one space where you can showcase your talent or quirkiness. For instance, if you are a photographer, you can choose to display one of your best photographs. A content or creative writer, on the other, can display their talent with words. The back should reflect what you do, who you are, and showcase your skills, if applicable.

Check out the following creative routes you can take:

  • Blow up your logo and include a tag line
  • Photographs
  • Creative content
  • Graphics for graphic designers
  • QR codes that recipients can “scan for news and special offers”
  • Social media links
  • Maps or directions to your business
  • Using a professional picture of you
  • Promotions, discounts, coupons to draw attention
  • Loyalty card like a stamp card where they “Buy 9, and get the 10th free”
  • Add a magnet at the back so you can find a spot on their fridge!

Don’t Cheap Out on Marketing for Your Business

Marketing is essential for any business because it is the main way to let target audiences know that your business exists. Furthermore, your product or service is what they need. Putting effort into marketing business cards is a good way to get started. Use the cards to not only spread the word but make contacts and create networks with others in your industry or related fields. Have your name physically attached to your business and watch it grow!

Growing Your Business Online: 10 Reasons Why Your Business Isn’t Expanding

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With the growth of digital commerce, many companies and entrepreneurs are looking to go digital. A lot of consumers are going online not only for their shopping needs but also to research and find quality services. So, growing your business online can help you gain access to a wider audience for your product or service. However, if you are not taking advantage of everything the online world has to offer, then your business probably isn’t reaching its full potential.

Your Business isn’t Growing Online Because . . .

Growing a company online can be difficult and competitive. However, with the right resources, tools, and decisions, it is not an impossible task. Here are 10 reasons why your business isn’t expanding:

1) Are You on the Right Platform?

Choosing the right online platform to situate and promote your website depends on the type of business you have. Consider what elements can boost your image. For example, do you need a platform that highlights visual media or one that highlights content? Writers looking to promote their writing skills won’t find much success on a social media platform like Instagram. Photographers and other visual artists, on the other hand, can use Instagram to showcase their talents and skills. Similarly, for a business providing complicated services, a website producing informative content can be very useful to potential clients. Keeping these in mind, research to identify where your online company belongs and can gain traction.

2) Targeting the Wrong Crowd

It is crucial to identify the right customers for your business. If you are focusing on the wrong crowd, you will be missing valuable sales. Determine your ideal customer and then also consider other potential client profiles. Keep an open mind so that you can target different types of customers and use that to your advantage.

3) Complicated and Slow Web Design

If you’ve gone the website route, then reevaluate your web design. Is there too much happening? Is important content ― like information about services or products offered ― difficult to locate? Or are there many stops between finding a product and the checkout page, allowing customers opportunities to reconsider and drop the item? Is your website slow? These are important questions to consider. Since most users are going to find your website on their phones, you want your website to be mobile-friendly and quick to load.

4) Bad Website Rankings in Search Results

Next, check if you are ranking well in search results. If you are on the second or third page (or further behind), then there’s a good chance that customers are not aware your company exists. And of course, this does not help with growing your business online. Optimizing the website should be a priority. Invest in search engine optimization (SEO) tools that will help you appear higher in search results. Identify relevant keywords for your product and target them in posts. Publish educational and informative content that focuses on your services and the industry in general. This will show users that you have expertise and experience. You can also use an AI SEO content generator to build SEO-optimized articles with focus keywords in bulk

5) Not Providing Multi-channel Communication

Don’t limit communication to just phone or email. Provide your customers with different ways to get in touch with you and interact with your service. Phone and email are the basic means of contact. However, you should also use social media like Facebook, Twitter, Instagram. Build your profile on career sites like LinkedIn so that customers can look up your credentials and references. SMS and chat services are growing popular as customers are increasingly choosing text over phone calls. Callback services could be another way to connect with customers. United World Telecom offers a CallMe-Click button for your website. Visitors can click on this button and enter contact information to immediately receive a call from you. Multiple channels give customers more opportunities to interact with your brand.

6) Ignoring the Importance of Email Lists

Email lists are important for growing your business online. Don’t just rely on people coming to your website or social media channel and then making a purchase. Customers need to be nudged with offers, reminders, and more incentives. And email lists is one way to do that. And a personal one too because you can personally respond and interact with them. Use pop-up sign-up forms. Offer “subscribers only” incentives. Make your email easily accessible and shareable.

7) Limiting Your Marketing to One Platform Only

Next, use all these communication platforms to market your services. Consider paid and social media ads. Create email campaigns and send out newsletters updating customers on new products or features, upcoming promotions, membership opportunities, etc. Use these tools to stay on your target customers’ radar and encourage them to use your product or service.

8) Staying Local

Get a virtual number and open an “online office.” Virtual numbers can be local, international, or toll free numbers and United World Telecom offers these numbers in more than 160 countries. This way, you can get local numbers in different states or countries and expand your business there as well. And so, you are not limited to your city or state and can start attracting an international clientele. Local numbers will put your business in local directories. Also, customers recognize local numbers and are more likely to call an area or country code they know.

9) Not Tracking Your Progress

Use tools like Google Analytics to see how much traffic your website or social media is getting. These tools will show you how many users are visiting your site and where they are coming from. This way, you can identify which strategies are working and drawing more customers. You can use this information to improve other platforms or update your marketing strategy.

10) Not Considering Pay-Per-Click Advertising

Another way to grow your business online is by executing pay-per-click (PPC) campaigns. Pay-per-click ads are sponsored ads on the top of a search result. These ads charge you only when someone clicks on the sponsored ad. You can easily run PPC campaigns on a small budget through Google Adwords or Facebook Ads. You can also insert your phone number in the ad, making it easier for customers to call you from search results.

Learn and Improve

With these tips in mind, start growing your business online by fixing current mistakes and opening new channels of interaction. As they say, change is the only constant, and the digital world is constantly changing. And so, you have to keep up with the demands of the digital world. Stay up to date, improve, adapt, and soar higher!

Looking for more information about virtual phone numbers and how they can boost your online business’ growth? Contact United World Telecom at 1-(877)-898-8646 or sign up for a number today!

15 Useful Advertising Techniques for Any Business

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Business owners need to do everything in their power to pull customers towards their products and brand. And the best way to do so is advertising and marketing what your company stands for. Effective advertising techniques can change the way potential customers interact with your brand and increase its presence in the market.

Make Your Business Visible: Effective and Creative Advertising Techniques To Try

Marketing your product and business includes creating a company profile and informing potential customers that you exist. It involves showcasing your talents or services and how they are useful and resourceful. From creating a logo to investing in social media marketing, there is a range of advertising techniques you can experiment with to see which grabs the most attention.

1. Create a Business Profile and Brand it

Just having a name and website or storefront is not going to work. You need to create a brand, a story, a connection. Think: logo, tag line, backstory, images, merchandise, etc. Hire a graphic designer to help you out with designing a logo that represents what your company stands for. Additionally, write up a story that emphasizes how and why you started this business. Customers who can relate to your story or idea or struggle are already one step closer. Use compelling images to get the message across. Then, capitalize on all of these elements and advertise everywhere.

2. Develop Your Website

In this digital age, having a website for your company is a must. Yes, word-of-mouth advertising works, but there’s no harm in doing more. Most customers will first Google a service or product they need before deciding on where to get it. A simple website that only highlights the service or product won’t be enough. Showcase your brand, include old and current portfolio, maintain a blog with educational and informational articles that show your expertise. Let people know that you are legit and understand your industry. And so, if you have a website and are actively posting on it, there’s a good chance that these customers will come across it and open it. And based on your experience, skillset, and expertise may choose your services over others.

3. Get Social (with Social Media)

Similar to the need for websites, social media is a must for enticing digital shoppers. Post, tag, comment, interact with your target client base. Here too, you can demonstrate your experience, improve customer service, and draw attention with promotions or discounts. Active social media posting reaches customers much faster than any other means. You can also invest in social media marketing so that your ads and posts can be displayed as sponsored ads on target clients’ feeds.

4. Design for the Smartphone

This, too, is to satisfy your tech-savvy clients. Mobile-friendly websites or apps are easy and fun to use. If your website or app is lagging and not user-friendly, it could cause frustration and customers may head elsewhere for their needs. Make sure your website is responsive and not slow. Make information easy to locate. Buttons should be large enough to work on the phone without issues. And so on.

5. Include Humor: Be Funny

A little humor never hurt anyone. Don’t be afraid to lighten the tone by including various humorous elements such as funny graphics, GIFs, memes, puns, etc. Something that sticks out and is funny stays with people. And if you stay on their minds long enough, they’ll consider investing in your company. In other cases, a funny caption can attract attention for customers who weren’t even looking for your product. As a result, you can increase brand visibility this way too.

6. Swag Hurrah!

Everybody loves free stuff; that’s no surprise. So, swag is a great way to get the word out and to promote different products you offer. You can do this in a couple of different ways: offer free samples, free swag, merchandise, or swag at a discounted rate. The point is to get customers excited and curious about your service. So giving them a sneak peek along with goodies will definitely pique their interest.

7. Creative Business Cards

One of the most popular advertising techniques is designing and marketing digital business cards. It’s hard to imagine that a tiny business card can do so much. But, if designed well, you can increase your email and call list quickly. When creating your card, ensure you include your logo and tagline, use a legible font, and provide contact information (business number and email). Leave enough white space so that attention is drawn towards the brand. Additionally, the back of the card is also an opportunity to advertise your product or service. For example, if you are a photographer, include one of your best photos. Let’s them see what you are capable of.

8. Consider Advertising with an Annoying Jingle

We all hate those annoying commercials with jingles that stay ringing in our ears forever, and ever, and ever! But those are the brands you remember. You can have a jingle with words or taglines highlighting your product. Or, you can capitalize on holiday music or popular music that customers enjoy and relate to. For example, a lot of ads have separate commercials for the Christmas season with Christmas visuals and music. Some even change the words to popular Christmas songs. These are some ways you can customize your ad with music.

9. Visuals in Commercials

Depending on the size of your business and budget, you may also want to consider making a commercial. You can use this to provide information about your service or create an emotional appeal by sharing your company story and vision. Or, you could use humor and misdirection to surprise viewers. For example, you could have a commercial showing polar bears sweating to talk about climate change. Or, have a commercial filled with tens of cats running around to promote the need for a lint remover.

10. Emotional Appeal

Emotional appeal is also one of the most important advertising techniques. This is because most customers will look for a good reason to purchase your product. So, you need to give them as many reasons as you can. For example, a commercial about quitting smoking that shows lung cancer or the debilitating effects of emphysema is much stronger than a commercial that simply says “Don’t Smoke.” Similarly, an ad that establishes and discusses a problem and then offers a solution makes for an effective marketing technique.

11. Bribe Them (with Promotions and Discounts)

Give customers that extra push or nudge towards purchasing your service by offering promotions and discounts. First-time customers appreciate a “first-time user” discount so that they can test the service out. You could also have a loyalty program where customers who recommend your service to others get extra points or credit. Similarly, you could implement a membership program for returning customers to get more discounts on bigger purchases.

12. Highlight Facts, Statistics, and Customer Reviews

Prove that your service, system, or product works. Include statistics, facts, product reviews, customer reviews, and testimonials. Use evidence as well as customer opinions to drive your sales. Respond to bad reviews to show that you are open to feedback and criticism that will improve the service.

13. Consider Color Psychology

Effective visual advertising techniques boost the way viewers and recipients perceive and interact with your business. An important factor in visual advertising is color. Pay attention to the colors you use for your logo, text, photographs, and the background. The colors should blend together and not appear jarring or loud. Think about the color palette when designing your flyers, business cards, etc. Something as simple as choosing a bold or dark color on a call-to-action button like “Submit” or “Click here” can influence click-through-rates.

14. Balance the Composition

Similar to color, notice how you organize and compose your copy or advertisement. You can arrange items to draw attention to specific areas or elements Or you can just arrange them in the most eye-pleasing way keeping Gestalt principles like simplicity and synchrony in mind. These principles focus on perception and how we perceive and absorb information.

15. Track Eye Movement and Create Visual Paths

A visual path is a design technique used on the journey of the content, pulling attention to specific elements. In other words, it is how a person moves along the content on your page. For example, left to right, top to bottom, and so on. You can estimate the visual path to highlight elements that you want them to focus on more.

16. Appeal to the Search Engines

Optimize your website content by adopting search engine optimization (SEO) techniques to rank higher in search results. This way, when people search for services related to yours or include certain keywords that relate to your business, they will be able to find your website quickly. You can also look into Pay-Per-Click (PPC) advertising. These are sponsored ads that appear on top of search results. And you only pay for them when a viewer clicks on the ad. These are some advertising techniques that have proven to be successful for many marketing campaigns.

Increase Familiarity and Comfort Through Effective Advertising

Advertising techniques that are transparent and don’t try to trick customers are highly appreciated. Customers don’t want to be bullied or manipulated, but they do want to be informed and surprised. Keep your marketing efforts simple, educational, and supportive. And soon, you’ll drive your sales higher!

5 Practical Marketing Tips for an Accountants Office

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With a rise in globalization and growing economies, tax environments are becoming more and more complicated. And because of this, accounting services are in higher demand. This is why your accountants office should be doing everything it can to promote your services and garner customer attention.

Marketing for an Accountants Office: 5 Things You Need to Do

Marketing is absolutely essential for any firm or organization. Marketing allows businesses to present their services to the public. It is a way of showcasing what you have to offer and why target customers should come to your business over competitors. Let’s look at 5 marketing tips that are a must for any accountants office looking to stand out among the crowd.

Make a Plan: Establish Goals

It is important for everyone to be on the same page when it comes to determining how to market your company and services. Promoting, if done right, is the best way to create and maintain a business’ professional image. And so, make a plan and, together with your team, set goals and milestones to achieve. This way, every member of your team is working towards the same objectives.

Research the Market: Identify Targets

With any business or service, conducting market research is significant. You need to know what other similar services exist and how they are succeeding or failing. Learn from their achievements and failures and model your office accordingly. This way, you can also identify what services are lacking and choose to offer those, making you appear as the only office offering something different. Additionally, research target customers to determine how to market to them. If you don’t know who needs your services, you will not know how to get their attention. Marketing strategies will differ for various target groups. And so, it helps to be specific when identifying your accountants office’s ideal customer.

Draw a Budget: A Reasonable One

If not careful, marketing expenses can sneak up on you. Set aside specific budgets by the month or each quarter and keep tracking it. Often times, people overdo their marketing budgets. So, create one that is practical and won’t make a large dent in the office’s overall expenses. This way, you can measure and consider increasing or decreasing the amount based on return on investment (ROI).

Market Everywhere: Content, Social Media, and Email Marketing

It is alright to start by experimenting with any one form of marketing such as content marketing, social media marketing, or email marketing. However, over time, tapping into every form of marketing will be more effective. Content marketing focuses on developing the business’ website by improving information and content published on it. It’s necessary to establish expertise, explain difficult concepts, and demonstrate processes. Potential customers need to know that your accountants office knows its stuff and can actually help them. And content marketing can help you achieve this image.

Additionally, social media is also an effective way to get on target customers’ radar. Use paid social media ads to your advantage and keep your social media accounts up to date and informative. Also, use social media to provide promotions and other incentives to get clients. Email marketing can be used for the same: promotions, offers, membership discounts, newsletters, and more. These are some good methods of staying on customers’ phones and inboxes.

Let Them Reach You: Provide Different Communication Channels

Business numbers: they are a necessity. Get a business phone number and advertise it everywhere: website, emails, business cards, billboards, social media, and more. A virtual number from a reliable service provider can ensure you are always accessible by routing your calls over the internet. This way, wherever you are and whatever device you are using, clients can reach you. And customers will appreciate that.

You can also get local numbers in different states and countries and expand your business there. Local numbers make it easier for international clients to contact you as they don’t have to pay long-distance charges. The same goes for toll free numbers: they charge the receiver instead of the caller. All of this makes calling your accountants office attractive as customers don’t have to pay extra.

Customize your business number by getting a vanity number from United World Telecom. Personalize it by adding memorable patterns or letters. For example, 1800-432-4322 or 1-866-ACCTNTS. This makes your number easier to recognize and remember.

Measure, Track, Improve, Repeat

Finally, measure your success by tracking metrics and watching incoming profits. Identify areas that are successful and ones that can use tweaks or improvements. The most important aspect of effective marketing is to maintain strategies and stay up to date. Invest in a marketing team that looks over strategies and ensures they are continuously running. And before you know it, you will have customers seeking your services.

Quality Assurance vs Quality Control: Improving Support Calls in Business

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Are you looking to improve the quality of support calls for your business? If so, we’ll cover a number of topics to do so in this article, including:

  • The difference between quality assurance and quality control
  • Using quality assurance to improve support calls in business
  • Using quality control to improve support calls in business

The Difference Between Quality Assurance vs Quality Control

First, there’s a big distinction when it comes to the definitions of Quality Assurance Vs Quality Control in support calls. Quality assurance is process-oriented, which focuses on preventing defects and errors in support calls. Quality control, on the other hand, is product-oriented and focuses on identifying defects.

Still confused? If so, the easier distinction between the two is that quality assurance is what happens before rolling out your customer support. This includes training programs and equipping your staff with functional hardware/software. Quality control is a way of refining your process. This includes debugging and streamlining how your staff delegates problems to different technicians. As a result, you can see that they’re both related to providing support to your customers.

Of course, this begs the question: How do you improve support calls specifically?

Quality Assurance vs Quality Control: Improving Support Calls in Business
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Quality Assurance Vs Quality Control: Using Quality Assurance to Improve Support Calls in Business

As mentioned, training goes a long way in improving support calls. Those in charge of training employees and new hires must thoroughly understand company policies and protocols. If, for example, a customer calls needing support for their non-functioning device, is there a strategy for handling the call? During the call, your staff discovers the reason for the malfunction is that service was cut off due to non-payment. The phone support staff must know these calls require forwarding to the billing department, not the IT department. This can make your phone communication more optimized, as there’s less time spent transferring calls. This, in turn, is the epitome of quality assurance. All measures of support are in place before the calls come in, ensuring they are handled appropriately.

United World Telecom makes this easy by providing a number of functionalities to upgrade support calls. By setting up a PBX directory (short for Private Branch Exchange), inbound callers can self-select which department they need to contact. Or, inbound calls can automatically reroute to the appropriate department based on their phone number and/or customer identification numbers.

Quality Assurance Vs Quality Control: Using Quality Control to Improve Support Calls in Business

Similarly, when it comes to improving quality control for direct support calls, United World Telecom offers “call recording.” As the name implies, inbound calls are recorded and stored for later use. During the training process, your business can use examples of successful calls and error-laden ones to educate your trainees on what they should do when in the field.

Also, call recording can improve quality control by verifying the service of a particular employee. Suppose your managers review an employee’s support call, only to find out that they were giving redundant information, easily accessible online or through your directory system. By learning from these calls, you can improve the quality of inbound calls, redirecting callers immediately to information by using another popular add-on from United World Telecom called IVR.

Short for Interactive Voice Response, IVR enables callers to use voice commands to access staff, departments, and information. As an example, suppose that you automate a greeting: “Please state why you are calling today. For instance, for access to tech support, say ‘tech support’.” You can then automatically redirect callers to the appropriate department, reducing call times for efficiency and causing less frustration all around.

In Closing

As you can see, we are just scratching the surface when it comes to improving quality assurance and quality control in your business. Above all, these measures should be in place to ensure your phone staff offers the highest level of customer service. With the right tools, your business will have no problems ensuring optimal communication. Contact United World Telecom today to speak with a telecom expert to optimize your business’ support calls today.

Learning Leadership Skills in the Workplace

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Are you interested in learning leadership? Considering leadership is a highly desirable skill, it’s a priority for those who want greater job opportunities, better work environments, and more. Granted, there are natural leaders who seem to know what to do and when, but the how is universal and can be learned by anyone.

That being said, there’s no better place to learn leadership skills than in the workplace. With the pressure to lead a team to success, learning leadership on the job can yield tangible results. In this article, we will cover the various aspects of learning leadership in the workplace, including:

  • Trial by Fire
  • Improvise | Adapt | Overcome
  • Practice Makes Perfect
  • Understanding Your Team’s Needs

Trial By Fire

Being able to perform under pressure, or a “trial by fire,” is one of the key ways of learning leadership. And no matter what workplace you manage, a certain amount of pressure is inevitable. The trick to managing it is to endure the discomfort to attain the goal. For instance, consider your team’s ability to reliably hit deadlines. Are you capable of dealing with conflict and complaints from your employees?

If you’re able to handle small problems, you gain the confidence to handle larger ones where the stakes are higher. After all, if you have problems correcting a worker on their performance, how can you resolve a company-wide issue that could dissolve the business overnight? Similarly, it’s evident why the phrase “putting out fires” is so prevalent in the workplace. Therefore, when leadership fails, it’s no wonder problems seem to constantly erupt without warning, causing damage spontaneously.

A Technological Example

Even still, would you be able to anticipate these problems beforehand because you’ve been “burned” before? For example, if you’re able to divert inbound calls made to your business during crunch time, you avoid overstressing your available staff. By using one of United World Telecom’s add-ons, such as “time of day routing,” you help your team focus while calls are routed elsewhere.

Learning Leadership Skills in the Workplace
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Improvise | Adapt | Overcome

One motto that the U.S. Marines live by is “Improvise. Adapt. Overcome.” Essentially, this means that leadership skills are never set in stone. The tasks of business leaders include:

  • Creating novel solutions to unforeseen circumstances
  • Modifying those methods as things progress and new issues occur
  • And ultimately bringing resolution to the issue

Therefore, having the ability to expect the unexpected requires the flexibility to devise solutions on the spot.

Using the Right Communication Tools for Precise Leadership

As an example, you may realize that your team is needed for an emergency meeting with a high-priority client. By using “whitelisting,” one of United World Telecom’s features for inbound calls, you can filter only VIPs through as needed. As the situation deescalates, you can modify which team members are needed for direct communication. This enables you to allocate non-critical staff to other needed areas. Once the meeting commences, your team can resume its work for maximum productivity without interruption.

Additionally, you can utilize tools that provide long-term solutions. For instance, you may notice that your team is constantly bombarded with common questions that could be addressed with stock answers. To alleviate the redundancy that can wear out your team, you may want to implement some automation. A directory system (known as a PBX, or Private Branch Exchange) can make this possible for inbound calls. By setting up a PBX, callers can answer their own questions and direct themselves to the appropriate staff as needed. This frees up valuable resources and keeps your employees focused.

Practice Makes Perfect

The only way to learn and retain leadership skills is by exercising them. Consequently, taking on new responsibilities expands your skill set and enables you to familiarize yourself with the unknown. Once you have common problems and scenarios under control, it becomes easier to anticipate the best solutions while learning leadership.

Considering that United World Telecom offers subscribers a wide variety of functions and add-ons, experiment with different usages. For instance, you may want to try out the “simultaneous ringing” feature during non-peak times to see its effect on your staff.

Understanding Your Team’s Needs

In conclusion, learning leadership in the workplace is more about learning the nuances of human nature. Above all, addressing your team’s needs will help make their work easier and more conducive to a productive work environment. Whether by observing or directly asking your team, pay attention to how their performance is affected throughout the workday.

SaaS Startup Solutions for Every Niche

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Are you looking for SaaS startup solutions for your business? It seems that Software as a Service is becoming the go-to for budding entrepreneurs across all industries and niches. Every day, new companies emerge, boasting a lean, agile business model built on delivering scalable services for every purpose. However, there are many commonalities across SaaS startups giving new companies a competitive edge right out the gate. Similarly, one of these common elements is virtual phone numbers offered by service providers like United World Telecom.

Solutions for a Multitude of Businesses

It’s important to remember that SaaS is a very broad term that encompasses nearly every conceivable niche. Therefore, in this article, we will take a look at how United World Telecom can enhance your startup’s efforts with:

  • Virtual Offices/Locations
  • Social Media-Based Sales Conversions
  • Providing Customer Support

Virtual Offices/Locations for a SaaS Startup Business

One of the advantages of SaaS businesses is that they are predominantly operated over the Internet to deliver their services, as well as offer customer support. This is where virtual phone numbers bridge the digital divide, offering a humanizing element that doesn’t necessarily need face-to-face communication. Instead of using traditional methods of expansion via branch offices, “virtual offices” and “virtual locations” manage this for SaaS startups. Customers can reach your company by way of virtual phone numbers, which reroute calls instantly anywhere around the world. Consequently, with this functionality, you can customize your virtual office/location to fit your startup’s unique niche and business model.

Saas startup
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Using the Right Software

Similarly, online collaboration tools like Teamwork, Slack, and Trello have made it easier to execute tasks in remote locations for you SaaS business as needed. For instance, you can hire a subcontractor to provide in-house services to implement your software. So, at the same time, they can act as an agent of your startup. This is perfect for companies that regularly outsource this type of labor or those with agents scattered across the globe. Keeping in touch by phone ensures that everyone can manage and perform the details of each project with constant communication.

Social Media-Based Sales Conversions

Social media is a part of every business type imaginable. And Saas-based startups are using social media more and more to demonstrate how their software can revolutionize their customer’s lives. By including media on platforms like Instagram, Facebook, and Twitter, you appeal to a wide base of interested customers that can jumpstart your SaaS startup in no time.

Of course, you need to convert these potential leads into actual customers. Virtual phone numbers fulfill this role perfectly, particularly with United World Telecom’s add-on known as “CallMe Click.” As the name implies, when a user clicks on a link for phone number or contact info, a call is instantly initiated to your virtual phone number. This instant connection helps move things along quickly, taking advantage of the moment customers demonstrate interest. After all, in the distraction-heavy world of social media, creating an instantaneous connection to your SaaS company is ideal.

Providing Customer Support for your SaaS Startup

While running a startup often requires juggling many day-to-day tasks, its very easy to lose track of keeping the human element in your SaaS startup. This is why it’s important to have virtual phone numbers for each target market you’re looking to connect with. Building long-term relationships with customers is essential to the longevity of your company. No wants a business treating them as just another number.

For example, by using nationwide toll free numbers, your SaaS startup can circumvent problems with intra-regional and international calls. These problems typically manifest as:

  • Long-distance fees,
  • Service blockages,
  • Or simply the preferences of your customer base to deal with a startup that they perceive as a domestic entity.

Virtual Numbers for Your SaaS Business

Luckily, United World Telecom offers countless phone numbers to add to your arsenal. With an inventory of over 140+ countries and countless cities/regions, you can accommodate your customers’ needs impeccably. This, in turn, leads to more sales conversions for your SaaS startup – no matter which industry you specialize in.

Virtual Phone Numbers for Billboards

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Whether your company is large or small, virtual phone numbers on your billboard ads may be exactly what your business needs. When operating a business, marketing typically plays a big role. Knowing which types of marketing strategies to employ and mapping out the process of when to launch the campaign, how long it should be, and the details of the campaign are other integral parts of the process. Billboard advertising has been around since the mid-1800s, but with advances in technology, it’s more effective than ever. 

Should I Invest in Billboard Advertising?

Billboard advertising is a tried-and-true tool for marketing. They are so commonplace that we may often overlook their usability. However, when planning an advertising strategy, this is an option to consider. 

Benefits of Billboard Advertising for Your Business

Billboard advertising is not only still in-use out of habit. They remain in use due to the results they produce. The fundamental concept behind billboard advertising is still sound, and new technologies have introduced additional ways to use billboards. Some of the benefits of billboard advertising for your business include:

  • Billboard advertising allows for geographically targeted marketing.
  • Simple, clear information on a billboard has a big impact.
  • Repetition drills in messages when people drive or walk by billboards regularly.
  • Strategically placed billboard signs allow you to capture the attention of your audience more directly. These ads are unavoidable and in-your-face, unlike ads on TV, computers, or smartphones.
  • Digital billboards have opened new possibilities for using these innovative marketing tools.

Is Billboard Advertising Only for Large Organizations?

Whether your business is small, local and newly-established, or large and long-established, billboard advertising can be very effective. Using the right messaging and the right location, billboards can work really well for businesses of all sizes. Including those that are just starting out. 

What About Virtual Phone Numbers for Billboards?

Using virtual phone numbers for billboards brings another layer of usability and effectiveness to the table. With virtual phone numbers for billboards, you can use different virtual numbers for each marketing campaign. The purpose of this is to track the effectiveness of each specific campaign. 

Billboards with virtual phone numbers
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What is a Virtual Phone Number?

Rather than through the use of a traditional hard-wired landline, a virtual phone number works through the use of the Internet. Calls made to virtual phone numbers can be automatically forwarded to a main office line or any other landline or mobile line of your choosing. While this allows for all calls to be answered in one central location, the calls that come through virtual phone numbers can be tracked and recorded for both marketing and training purposes. This allows for you to measure how many calls came through from the billboard ad with a specific virtual phone number. Virtual phone numbers are extremely cost-efficient and, like billboards, they represent a very effective marketing tool. 

What Makes Billboard Advertising Different Than Other Types of Advertising?

Billboards hold a very unique place within the advertising world due to their physical presence. They are not fleeting like a TV commercial, a radio ad, or an Internet ad. Billboards typically stand on the side of the road with a very large and visible message. 

In Closing

There is no single magic solution that will fill all of your organization’s growing and changing marketing needs. With that said, when used correctly, utilizing billboard advertising and virtual phone numbers together can do things that all other methods cannot. If you have a clear message with a call to action that you want to convey to your target audience, then billboards with virtual phone numbers may be exactly what your organization needs. Tracking your campaigns to review results and make modifications is one of the best reasons to have virtual numbers. Contact United World Telecom today to learn more!  

Is Your Business Still Using a Landline? Times Have Changed!

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Landlines have been seeing a decline in not only personal use but business use as well. This is due to many factors, including the ease and usefulness of a mobile phone, and also because of the flexibility in the workplace. Workers out at lunch do not want to miss an urgent call so that a work phone will be instituted on their behalf. As for workers who work from home or co-working spaces, a mobile phone line is necessary. Because of this, most offices have gotten rid of their landlines completely. Is Your Business Still Using a Landline? Times Have Changed!

Virtual Technologies Support Today’s Dynamic Businesses

still using a landline?Companies are created to grow and change, and it would be a hassle to move in mass amounts of wires every year when you could simply install a powerful WiFi network. Landlines also restrict businesses to one spot. Employees would not have the freedom to leave their desks while waiting for an urgent phone call. Mobile phones are incredibly useful for employees who do not work regular business hours and need more flexibility as well. One example is workers who need to contact international clients in different time zones.

Mobile phones have also increased the number of meetings done over FaceTime and Skype. Instead of having to travel to multiple businesses, you can meet with your colleagues face-to-face wherever you currently are. As long as you have WiFi, you are available. Video conferencing has now become the chosen way to host meetings for many businesses across the world.

Gaining More Flexibility and Freedom with a Virtual Phone System

While virtual phone providers can solve some of the problems associated with the landline, such as being restricted to one location, it can not solve all of them. With a mobile line, you can gain access to even more features with your virtual phone line such as SMS messaging. Most Americans, especially the younger generations, prefer text messages to phone calls. Most Millenials hate speaking on the phone and will ignore a phone call from a business. However, if they’re sent a text message, it’s likely they’ll respond or at least read the message and the information.

Are Business Landlines Common?

Landlines can still be found in many businesses, but those companies have been in business for several years when there were no other options. Many new companies are worried about alternative business developments such as access to bike racks, stocking healthy snacks, pet-friendly workplaces, and meditation rooms. These growing businesses aren’t interested in having a working landline. As landline numbers decrease in homes across the country, business landlines are corresponding accordingly.

If you’re still choosing a virtual phone system to use for your business or office, you can select between VoIP lines and a landline. VoIP, though, has a lower setup cost and much lower maintenance costs than landlines.

Advancing into the Future with VoIP

VoIP or internet calling uses the internet to place your phone calls. This system has been around for a long time, but only recently has VoIP become the best way to place calls. Because of consistent technological achievements over the years, WiFi connections have become very reliable.

If you’re still not convinced that you should ditch the landline, consider a few of these points:

  • VoIP offers many multimedia options, including video, unlike landlines, which only offers voice calling.
  • Your business can expand easier without the addition of multiple phone sets and installing wires.
  • Feature options are limited when choosing a landline, while VoIP comes with call waiting, call forwarding, and many others.
  • Cordless phone sets for landlines will not work during a power outage.
  • VoIP allows you to use mobile phones, landline phones, computers, laptops, and tablets to communicate.
  • You can port your numbers easily with VoIP and make calls from your mobile phone wherever you go.
  • VoIP has the benefit of rejecting anonymous callers, if you prefer.
  • Auto attendants, voicemail to email, and voicemail to text are all available with a VoIP connection.

Why Business Leaders Need to Focus on Sustainability Efforts

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It is one thing to acknowledge an issue and it is an entirely different thing to actually decide to do something about it and act on those plans. The conversation regarding building more sustainable and global businesses has gained a lot of momentum over the last decade. There is encouraging news regarding significant initiatives from various corners of the world. The bottom line is this: sustainability efforts should be on the agenda of every single business leader. Consumers increasingly expect business leaders to play their role in not only delivering economic growth, but also working to improve the lives of customers and employees while protecting the environment.

The Need for Sustainability Cannot Be Ignored Any Longer

Expressing intentions is no longer sufficient. Sustainability is becoming more important for companies across all sectors. It is a business approach to create long-term value by considering how a given organization operates in social, ecological, and economic environments. Developing and implementing these strategies are meant to foster a company’s longevity. This is why business leaders need to focus on sustainability efforts.

Additional Reasons Why Business Leaders Need to Focus on Sustainability Include:

  • Government Regulations: Federal, state and local governments are enacting additional regulations to protect the environment. Adopting sustainability efforts will help to ensure that your company will be able to meet the changing regulations in a timely manner
  • Public Relations: A growing number of consumers care about environmental issues. This sector of the population is investing in companies who are enacting sustainability policies.
  • Attracting Employees: Employees want to attach themselves to brands that care about the environment and social responsibility as a whole.
  • Increased Sales: Sustainability commitments are resulting in improved sales.
  • Attracting Investors: Like consumers, investors want to invest in a company that is socially responsible.
  • Feeding Creativity and Innovation: Challenging employees to come up with better ways to do things is inspiring.
  • Enhanced Productivity: Targeting one area with sustainability efforts may lead to improvement in other areas as well.
  • Reducing Risk: Reducing the risk of fines and lawsuits by being in compliance keeps costs down.
  • Brand Trust and Loyalty: Branding your company as one that is committed to sustainability efforts is a great way to gain consumer confidence, trust, and loyalty.
why should leaders focus on sustainability
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Sustainability is the Future

Companies are moving toward more sustainable practices by reducing waste, creating a greener supply chain, looking at water efficiency, optimizing material usage, increasing productivity, addressing labor conditions, setting targets on water replenishment, taking steps with regard to energy efficiency, and more.

Sustainability and Business

When examining why business leaders need to focus on sustainability, it is imperative to understand these efforts are good for the environment, for consumers, and for business. Any business leader that does not grasp this is taking the risk of being left behind the competition. There are other risks, such as promising and not delivering or addressing one issue without being solid on compliance with regard to sustainability in other areas. For business leaders to address sustainability appropriately, these risks should be assessed and plans should be in place to address these issues.

Related: Green Cloud Communications for Business

Improving Sustainability is a Work in Progress

Just like there is no “one solution” for every business model, there is no “one solution” across the board for implementing sustainability efforts in every business. The best course to take is in analyzing the ambitions and individual stakes of each company. A few steps management teams can take in improving sustainability efforts include:

  1.  Aligning the company strategy with sustainability efforts.
  2. Address compliance first (pollution and energy efficiency, human rights, labor responsibilities, regulations in waste management, etc.) before addressing competitive advantage.
  3. Develop proactive sustainability strategies rather than reactive ones. When looking at why business leaders need to focus on sustainability efforts, you should recognize the impact of sustainability and develop proactive strategies rather than waiting until there is a crisis (i.e. public anger for unfair labor practices) to implement such efforts.
  4. Transparency is key. An open environment in an organization leads to improved performance. This has been proven time and time again. The way to accomplish transparency is through open and clear communication with all stakeholders.

Putting Sustainability Plans into Action

In speeding up sustainability efforts, business leaders should focus on issues that are specific to your business. This includes building a clear business case for focusing on sustainability, reinventing your business model, and developing a compelling value-creating story for investors. This is especially helpful when presenting your case for focusing on sustainability. This is a major challenge, but it is also one that matters beyond individual organizations.

Looking at why business leaders need to focus on sustainability efforts is a critical first step, however, action is the next step that must be taken.

The Links Between the Economy and the Environment

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In November 2018, the current U.S. administration published a significant report detailing the advance of climate change. The news was bad and it also came with a price tag. The report detailed the damage that is being observed and the financial losses that are projected. In summary, the outcome is a result of what humans have constructed and are still constructing, which is not best suited for the world the way it is. As time goes on, the cost to live in this world could increase by hundreds of billions of dollars per year. The links between the economy and the environment are clearly shown.

The Evidence of Climate Change We’re Seeing Right Now

In recent years, thousands of Americans have died as a result of extreme weather events tied to climate change. This has included hurricanes, which have been fueled by very warm seas to other extremes, such as drought. Senator Sheldon Whitehouse of Rhode Island said, “This report shows how climate change will affect every single one of our communities. The president says outrageous things like climate change is a hoax engineered by the Chinese and raking forests will prevent catastrophic wildfires, but serious consequences like collapsing coastal housing prices and trillions of dollars in stranded fossil fuel assets await us if we don’t act.”

Climate Change May Prove to be Financially Crippling

The United States National Climate assessments since 2000 have focused on showing the links between the economy and the environment and how much Americans stand to lose to climate change. The costs that are discussed include household expenses, the availability and price of food, energy, and other goods that people use on a daily basis in modern society.

These effects extend beyond the US. The report states, “The impacts of climate change, variability, and extreme events outside the United States are affecting and are virtually certain to increasingly affect U.S. trade and economy, including import and export prices and businesses with overseas operations and supply chains.” The report also states, “Now it’s seen much more as a societal or economic issue than a narrow environmental one.” And that is what it takes for many to gather the full scope of an issue… a clear, eye-opening breakdown of how something will affect them, the economy, and society as a whole.

economy vs environment
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Dire Situations Ahead if Action Isn’t Taken

A section of the report analyzes the estimates of economic loss across the U.S. economy by sector. This section points to the fact that policy, as well as technological and behavioral changes that result in significantly lowering emissions, can cut the potential financial damage across many of these sectors by approximately 50 percent.

Even in a best-case situation, Americans will still have to pay tens of billions of dollars more per year to deal with the acceleration of climate change.

The climate change report goes on to show how climate change is putting different regions in the country in difficult financial situations:

In Pennsylvania, aging bridges may not fare well against more extreme storms, and water and wastewater systems need almost $30 billion in investment. In general, about 90 percent of the northeast is built on infrastructure poorly suited to adjust to rising seas. “Projected future costs are estimated to continue along a steep upward trend relative to what is being experienced today,” the report states. More than 60 percent of big southeastern cities see heat-wave trends above the national average, and three of them, Birmingham, Ala., New Orleans and Raleigh, N.C., are exceeding the rest of the country across all major heat-wave measures. Anchored by California’s clean-tech economy, the Southwest is seeing much of the nation’s new energy investment. Legacy power technologies, such as water-cooled power plants, will continue to work for decades, however, and will be less effective as temperatures make cooling sources too hot. Hot water could reduce efficiency of these power plants by 15 percent by 2050. In the Midwest, a major producer of corn and soybeans, increased temperatures, rainfall and humidity have eroded soil and allowed harmful pests and pathogens to thrive, according to the report. Rising growing-season temperatures in the region are projected to be the largest single factor contributing to declines of U.S. agriculture production.

Related: Learn How to Go Green with Cloud Communications

If the Environment Collapses, so Will the Economy

There are growing threats to supply chains, global trade, and the price of goods. Other international issues include humanitarian aid, national security, and what the report refers to as “transboundary resources,” which include water, fish, and minerals co-managed by neighboring countries. The link between the economy and the environment is clear and must be addressed immediately.

Though adaptation efforts are currently being put into effect at various levels across the nation, they are often minimal in comparison with the challenges we face. Acknowledging the connection between the economy and the environment and addressing the full range of climate change will require substantial change in business practices and procedures across all organizations and sectors. It also requires substantial change on the part of individuals, laws, and capital investment. The goal is not to adapt to a new normal that will essentially remain the same, but to prepare lives and infrastructure with a forward-looking mindset that takes into account the “now” and the “what’s to come.”

Designing Business Cards? Use a Virtual Phone Number

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As the world goes more and more virtual, one thing is still consistent: business cards. If you do not have a business card that you can bring with you to networking events, you are missing out on a lot of opportunities and new contacts. So if everyone has a business card, how are yours supposed to stand out among the masses? Whether you are designing business cards for the first time or looking to revamp your old business cards, check out these eight tips to creating a better business card.

Tips for Designing Business Cards

Adhere to basic design standards

The standards for designing business cards as follows:

    • 300dpi has the best image reproduction
    • Typography should be minimal but not so small that it is illegible
    • Use CMYK to design your cards
    • Make sure that your copy is 5mm or more away from the edge
    • When it comes to choosing a font, be sure to find one that is easy to read and stand out. Stay away from script type, unless you’re a calligraphy business showing off your original work. (However, even then it should be very legible.)

Start with the most important information

Different standard business card sizes vary depending on the country that you are in. This is probably because wallet sizes differ from place to place. Either way, a business card will be easy to hold onto and store. You will be working with a small canvas for creativity, but you must make sure that you include your most relevant contact information. After all of the crucial information is stated on the card then you can begin to get creative with your design around the type.

Avoid simple mistakes

Before printing your business card, be sure that you provide a bleed that is stated on your printer. Also, level borders around the card should be avoided in case the card isn’t cut perfectly. Misaligned borders are glaringly obvious to anyone you will be giving your card out to. It is like having a stain on your t-shirt on a first date; it’s all the other person will notice.

Designing Business Cards Designer on Laptop
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Use a virtual phone number

Highlight your virtual phone number on your business card. Business cards provide an easy way to exchange contact information with prospective clients and collaborators. Business cards are a great way to get people to call your business.

Think outside of the box

Most business cards are printed on the same type of material. This is usually because it is the most affordable option, but if you’re willing to spend a little more, you can take a bold design stance with your business cards using more creative options. Formats like wood, plastics, metals, and slate are all options for printing your cards. The business card still needs to be compact and portable, but as long as you keep that in mind when choosing an alternative material, you can’t go wrong with a card that stands out from other business cards.

Opt for a special finish

There are places to cut costs, but when choosing business cards, you shouldn’t be cutting costs on the finish. You can choose from metallic inks, foil blocking, and more specialized finishes. These finishes make your business cards look more expensive and visually appealing. Because of this, people will be more likely to remember your business card.

Create a business card with multiple uses

You can get creative here. When your business card doubles as something like a seed bag you can plant, a treat for a dog, or a phone holder, then your business card is less likely to end up in the recycling bin.

Recycle old Business Card designs

If you have a stack of old business cards that you don’t want to use anymore (most people do!), you don’t have to throw them out. You can recycle them. And this applies not just to old business cards either, you can reuse old birthday cards or destination postcards. If you want an easy way to recycle, merely print out some stickers to stick over the old cards. Or if you’re artistic, then you can take your old cards and illustrate something by hand over the top.

Whether you decide to go to someone to have your cards created professionally or if you choose to create your own, remember to double and triple-check your work before printing. The worst outcome could be that you end up with thousands of useless cards that display the wrong phone number on them, or some other mishap! A keen eye for detail is a must; business cards are one of the key points of marketing and business communication, so the little things matter a whole lot.

Reasons a Business Phone Number Makes Sense for Freelancers, Solopreneurs, and Startups

When you are just starting in a new business endeavor, there are a few things that can wait and a few that can’t. You might think that having a business phone number is on the list of “something that can wait.” Since you already have a mobile phone number, you can use that for work, right? Yes and no. Sure that could work, but it makes you look unprofessional, it becomes harder to separate work and life, and it’s more likely that you’ll miss important phone calls. If you intend to watch your business grow, then reasoning that you can get a business phone number later when your budget is larger can cause many problems. First, it is hard to switch over from one to the other because when your business is progressing, the worst thing to do would be to change your phone number. Secondly, because you would be missing out on many features, it may not be a good option. If you are a freelancer, a solopreneur, or a startup, there are many reasons why a business phone number makes sense for you; here’s a look:

reasons a business phone number
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1. Professional Appearance

If you are a freelancer or beginning a startup, you’re most likely working from your home or a coffee shop and not a highly-equipped office. This could turn some people off. They may not think that you are capable of running a business properly without having a permanent office location. With a virtual business phone number, you can give the appearance of running a larger company. The variety of features available to you, such as personalized voicemail, call forwarding, customized greeting menus, and call transfer services make it highly appealing and easy to accent your appearance.

2. No More Dropped Calls

Virtual phone numbers work on a cloud-based system, which means that no call will be lost. Not only can you set up your preferences to be forwarded to the right person during business hours, but after hours you can set up phone calls to be sent to a voicemail feature that you can personalize to your preferences. In addition to that, with call forwarding and voicemail to fax or email, you will never miss a voicemail message either.

3.Clear Calls

Cell phone signals can be tricky, but virtual phone numbers, which work from the Cloud, work on a fixed network. Plus, they are dedicated to your business and were created to handle large call volumes.

4. It’s Affordable

If the main reason you aren’t springing for a business phone number is because you don’t think your budget will allow for it, think again. Virtual phone number sites offer several different plans for all stages of business. From freelancers to corporations, you can find an affordable plan that comes with all of the professional features, but you’ll only have to pay for the minutes you use.

5. More Personal Time

When you are a freelancer, solopreneur, or a startup, it can be hard to create boundaries between your burgeoning business and your personal time. But personal time and self-care are just as important as your business. If you find yourself spending all of your extra time thinking about and working on your business, the company could suffer. It’s good to take time off and enjoy life in between work periods. Cut out time in your day to spend with friends and family. Having balance in your life is the key to success. With a virtual phone number, you can set up business hours where customers can call you and reach you directly, as well as out of business hours where they have access to your voicemail. You can get back to them as soon as you are back in the “office.” Just because you work from home doesn’t mean you won’t need a break.

6. No Robocallers

One of the best features on a business phone number is that you can choose an automated greeting where your customer can then select an option of where they would like to be directed. Robocallers will get stuck in the menu options and eventually will be timed out and hung up on. Instead of having your phone line clogged with robocalls, you can spend more time talking to your actual customers. Robocallers have become a massive issue in the past few years, and a majority of phone numbers have been compromised. At United World Telecom you can also sort phone numbers into black and white lists. The Black List blocks unwanted callers from reaching you which means once a robocaller tries to contact you, they won’t be able to call again from that number.

Social Media Networks You Need to Know About for Business

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Social media networks can be for work or play, and some can be great for finding new business contacts. There are many big-named business social networks like LinkedIn, but have you ever heard of Sportifico? Depending on your business, you can find a social networking tool that fits just what you’re looking for. Whether that is for networking opportunities, jobs, or learning about an entirely new industry, meeting the right people can be done using the right platform. Check out these business-focused social media networks that are tailored to specific industries to expand your company’s reach.

social media networks
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AngelList

The AngelList was created to help startups find investors, or “angels.” To get started, you or your company must apply and be accepted first, which is no easy task. (Less than 2 percent of startup companies are allowed onto the site.) Once you have been approved, however, like several other matchmaking apps, you can swipe left or right on investment opportunities or investors! You can also filter based on things such as market and location.

Spiceworks

If you’re into IT or digital marketing, then Spiceworks is the social media network for you. Spiceworks is dedicated to connecting these professionals with each other, and the site offers project management and planning apps as well as academic content. Tech companies can join in on the fun, too, and create content like tips and advice for the Spiceworks users. Anyone can join, so even if you’re not an IT professional and you’re only looking to learn more about it, you will still be accepted to the site.

Mixer

Attention creatives! This app is for you. Mixer was created with one thing in mind: to provide creative professionals with the opportunity to network with other creative professionals in entertainment, fashion, art, and music. Mixer users pay a monthly subscription fee, and in return they receive the opportunity to network, to import their work into an online portfolio, and post and apply for jobs with other creatives.

MeetUp

Meetup has a little something for everyone. Whether you are looking to connect professionally or personally, you can find a group to do so here. It is a popular and well-known platform, but it is a straightforward tool to use to find things that you are interested in and to connect with other people. There are plenty of writer meetups, professional happy hour meetups, and even meetups for people who just want to enjoy brunch. If you don’t find any meetups you are interested in joining, don’t worry, you can always start your own group.

ResearchGate

ResearchGate is a strict social networking site for researchers and scientists. There are more than 15 million users worldwide, but the vetting process for making it into the networking site is scrupulous. For example, if you do not have an institutional email address, you might not get admitted. But once you are accepted, you have the opportunity to connect with scientists worldwide and collaborate on projects as well as share research findings.

Sermo

Like ResearchGate, Mixer, and Spiceworks – Sermo is a networking site catering to one group of individuals. Doctors around the world can connect on SERMO once their medical credentials have been verified. Once verified, doctors can ask questions, converse on different topics, and they can even discuss confidential information anonymously.

Opportunity

Opportunity is a social networking site for nearly all professionals and can be used to find employment or professional contacts. Opportunity allows users with a LinkedIn account to integrate both sites, and with all of its information, Opportunity uses an algorithm to find you new opportunities.

Sportifico

Another niche networking site is Sportifico. This one is strictly for soccer athletes and coaches. Whether you want to build your own team or start a career in coaching or playing soccer, Sportifico can connect you with the people that can make your dream a reality. Once you have applied and are accepted, Sportifico offers a place to show off your resume, your skills, stats, and a way to send messages and search for connections and opportunities.

Things Not to Say at Work

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Most people spend more time at work than they do at home, so it’s natural that you could become so comfortable in your workplace that you begin to let your guard down. But, it is important to remember that it is still a place where you must maintain a professional demeanor. Whether you are expressing yourself to your boss or your coworkers, you should be careful in choosing your words. Don’t let anything pass your lips that could be considered harmful or demeaning towards the business or anyone in the company.

Here are a few phrases to avoid that could potentially hurt your career or even end it.

1. “We’ve always done it this way.”

Regardless of whether that is true or not, what other people here is that you are resisting change. When you resist change, you cannot progress in your position, and you will remain stagnant. That isn’t a good look for an employee in front of their boss. Usually, things change for the better, or they are temporary for the situation at hand. If things didn’t change, you would still be waiting for dial-up internet or calling handwritten numbers from your Rolodex. If you are hesitant to a new way of doing things, try asking questions about it and learning the benefits. Once you are more aware of the new method, you will be more likely to trust it.

2. “That’s not my job.”

Many bosses will ask their employees to carry out tasks that go outside of your comfort level or that you may consider beneath you. It happens from time-to-time in any business, but instead of looking at it as an annoying extra task, think of it as a chance to show how versatile of an employee you are. Besides, saying that something isn’t your job, comes across as you saying that you won’t take one for the team. If you really cannot find the time to carry out these unrelated tasks, inform the asker that you have several other projects to finish first, but when those are completed, you would be delighted to help out. If you truly are busy, they should realize that and may ask someone else.

3. “You’re dressed up today. Do you have an interview somewhere?”

Some people feel like getting a little extra dressed up on certain days. That doesn’t necessarily mean they are trying to leave the company. By phrasing, this question in this way what you are genuinely portraying is that they don’t usually dress nice or maybe that they don’t like their job and could be exploring options. So what if they have an interview somewhere else? You will find out in due time if they leave the company anyway. Instead of asking them questions that they would like to keep private, say that they look nice or you like their shoes and move on. If you do decide to compliment them, be sure that the compliment is workplace-appropriate and you have a comfortable relationship with that other person, too.

4. “I don’t know.”

Sometimes you don’t know the right answer. That’s fine, but try to avoid saying this particular phrase. Instead reply, “I will find out for you” if the question was asked in person. If the person asks you over email or GChat, you can do a quick Google search or ask a more informed co-worker before replying.

5. “You’re how old?!”

You might not think that this question is a big deal, but it doesn’t work out in any situation. If you are incredulous that a person is so young in such a position of power you are making the accusation that they look older for their age. If it is vice versa, then you are conveying that they aren’t where they should be professionally at that time in their life. Simply, steer clear of age-guessing or any questions that may be related.

6. “I don’t enjoy working with this person.”

This is another response that makes you look like you are not a team player. Just because you do not like someone does not mean that should hinder you from maintaining a professional relationship with them. Sometimes working with people who have a different style than your own can be useful for growth.

7. “This task is not possible.”

Instead of saying this, try working out the issues. How can you be sure if you haven’t laid out the problem in front of you and contemplated all of the possible outcomes? Avoid being negative all the time when you’re in the office. Otherwise, your co-workers won’t want to work with you.

Tips Your Startup Actually Needs

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Congratulations! You’ve founded your very own start-up! That’s a dream that only the best entrepreneurs can turn into a reality. While there is no shortage of information out there for startups, here’s some advice that you MUST have to lead your business to success. Read on for five tips that your startup needs.

1. Find Your Fans

This is true for any business that is successful. When you find your loyal customers and the people who truly trust and believe in your product(s), then you can have great success if you focus on pleasing them. Take time to thank your loyal customers and to listen to them. Find out what they expect and need out of your product. Your products and services should always be changing and getting better when you’re a start-up. All new startups should invest in a virtual phone number for their customer service line. It takes up minimal start-up cost, and you can find a plan that fits your specific needs and budget very quickly. Plus, with a virtual phone number, you can create a top-notch customer service line that will allow you and your customers to stay in touch, enabling you to nurture a prosperous, mutually-beneficial business relationship.

2. Create Your Own Product Category

When you don’t have any competition, it’s easy to be number 1. Take Snapchat, Twitter, and Instagram for example. They all began as social media sites whose biggest comparison was to that of Facebook. But what actually made them so strong and so unique was that they were nothing like Facebook. Twitter offers an outlet to find news and express your opinions on current events and pop culture topics, or even share what you had for lunch that day. As long as it was stated in 140 characters, or now 280 or less, you could write it and post it up for all to see.

3. Efficiency is Key

It is better to start out with a smaller staff, especially, if your start-up is on a budget. It might seem like you need to begin hiring people right away as your business starts to grow, but sometimes it’s better to look inward and find out what is working within your industry and what isn’t. Instead of expanding right away, think about dispersing the people you have onto projects that are pressing right away. Eventually, you will have to hire as your business grows, but in the first year or so, it is better to get a flow for what works for your company and what doesn’t before adding on additional people just to have to let them go when you can’t find the funding.

4. Offer a Better Product, and Price it That Way

A great thing about having a start-up business and working on one great product or a core-set of great products means that you can price your product above that of your competition. That might not sound like the best idea right off the bat, but think about it; bigger businesses can slash their prices more easily to compete with the smaller guys with no problem. When you dedicate your business solely to creating the best, for example, soap, you can market it and price it as a handmade and one-of-a-kind product that is good for you, the environment, pets, whatever. Use your niche to your advantage.

5. Marketing

Impress your customers with an eye-catching logo, an easy-to-navigate homepage, and a thorough and professional website. All of your marketing pieces should be the highest quality so you can make a great first impression. If you can’t afford an in-house graphic designer, try to hire a freelancer, or if you are really low on cash, you can check out Canva, where anyone can create beautiful visual design pieces from professional templates.

Once you have created your perfect website, built a winning team, put your best product forward with the right price, and raised your customer service game, you will be well on your way to having a successful startup.

Expanding a Business Overseas with Virtual Phone Numbers

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Many businesses have decided to go global to compete, but the competition has become more fierce in recent years because of the influx of businesses expanding, not only in America, but abroad as well. A product that might do well in America may be able to sell even more in markets like Japan or India. If you are thinking of taking your business abroad, then you may be able to get a leg up on the competition by following these tips.

Competition is a Good Thing

As the number of competing businesses grow, so do the number of opportunities. New markets are opening all the time and existing markets are always expanding. New and old businesses should be prepared to take hold of new opportunities whenever they are presented. Thanks to huge improvements in technology and the telecom industry, almost any business can be easily equipped for international business.

International Virtual Phone Numbers

One of the most accessible pieces of technology available to a business is an international virtual phone number. These phone numbers are affordable and very popular with a variety of businesses. International virtual phone numbers work like any other phone number except that they are not bound to one single device. The number can be used to take inbound calls or make outbound calls from multiple devices. The best part is that the number can be hosted in your home country, yet international customers will still have access to your business.

The international virtual phone number is hosted on a Call Forwarding system that redirects phone calls from international territories to a local phone line. For example, a caller in the United Kingdom will be forwarded to your chosen local line in America. The caller from the UK will also not have to incur extra international calling fees. The customer saves money while your business saves money by not having to build international offices and hire new employees. If it is your end-goal to eventually build offices abroad, an international virtual phone number is a great way to establish roots in a new market.

Benefits of Using an International Virtual Phone Number

The strides made in telecom technology have created an easy path for more and more businesses to expand overseas. Because the virtual phone number matches a local number used in the foreign country or city of your choosing, the customer will not realize that the call is actually being answered in another country. This is important because many customers will not want to purchase your products if they cannot reach you by telephone. If a customer has a question about a product or wants to discuss exchanges, returns, or they simply want to let you know that they enjoy your product, they will hardly be eager to have to call an international phone number and incur charges to their phone bill.

International phone numbers can be used to enhance your business’ public image. You can control the image you want your business to convey by branding your business as a large and successful global company by having several points of contact in multiple foreign nations. Even if you are running your business from your kitchen island, you can still portray an image of being a big deal.

Purchasing an international virtual phone number will allow you to have a presence all over the world for a very low cost. You will save on international offices and a new international staff.

International virtual phone numbers also allow your company to maintain business relationships with contacts in foreign countries. Communication is key in every relationship and very important when you decide to take your business abroad.

United World Telecom offers a variety of international phone numbers in over 140 different countries. They also offer a variety of plans and access to features contingent upon your business’ needs. Whether you own a small business or are operating a large corporation, there are options that will enable you to obtain the international phone numbers you need. To learn more call us at 1 (888) 908-6171.