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About: ilsamorales

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Bio: Ilsa Morales currently resides in Chicago after a 4-year long stint living in New York City performing improv at the Magnet Theater and writing sketch shows with a band of ragtag comedians. She is passionate about cats, tarot card reading, celebrities and comic books. She currently flexes her writing talents at multiple websites and runs her own comic book themed blog that encourages girls to appreciate geek culture.

Posts by ilsamorales:

Choosing a Voice for your IVR & Voice Prompts

Posted on: 08 Mar 2019

The first voice that your customers encounter of your brand through your IVR & Voice Prompts can make or break your image. We all have heard the old adages about how the first impression is the most important, so wouldn’t you want the first voice your clients hear to be the right one for your […]

7 Quick Tips for Increasing Your Business’s Reach with Toll Free Numbers

Posted on: 08 Mar 2019

Are you thinking about getting a toll free number for your business? If you are running an eCommerce store or need to provide a customer service line, then you will want to consider getting one for your business. A toll free number is a national phone line that your customers can call for free from […]

How to Ensure Your Customer Service Sets Your Company Apart

Posted on: 05 Mar 2019

One of the easiest ways to set your small business apart from the competition is to have stellar customer service, but many companies don’t bother. However, these customer service strategies will take your company from “just another business” to a company that your customers can’t part with. Although all businesses can benefit from having a […]

Expand Your Company Instantly to New Locations with Virtual Phone Numbers

Posted on: 05 Mar 2019

Thanks to the internet and virtual phone numbers, many businesses have gone global with ease. However, to compete in this new global landscape, new companies must be prepared to take their businesses outside of their local habitats and out into the wide world. Because of the worldwide scale, the competition is growing, and companies need […]

5 Marketing Industry Secrets & Why Toll Free Numbers Are Awesome

Posted on: 05 Mar 2019

Having a strong marketing team will give your business the boost it needs to get an edge over the competition. The marketing landscape and how you contact customers is always changing. From the rise of the information age to social media, and running a successful contact center, the options could be overwhelming. There are a […]

What is an RFP Document?

Posted on: 05 Mar 2019

An RFP Document is a Request for Proposal that many companies and the U.S. government use in business practices. Perhaps you have heard of an RFP before and just cast it off as a business term that you might use, but not necessarily know the process of. RFP documents are used between businesses that want […]

Call Center Compliance and Security

Posted on: 05 Mar 2019

Call center management knows that there are risks and rewards when it comes to running a business. However, some things, such as compliance and security are things that should never be risked. Information on your customers is sensitive data and needs to be continuously managed. Your business needs to find the leaks in security before […]

Authentication and Fraud Prevention in Call Centers

Posted on: 05 Mar 2019

The best way to combat authentication and fraud in call centers is to prevent it. Understanding is critical in the process of prevention. There isn’t just one way to prevent fraud in a call center; there are several ways that must all be used together in order to authenticate fully. Dirty Tactics Used in the […]

Crush The Competition with Virtual Phone Numbers

Posted on: 04 Mar 2019

Virtual phone numbers not only help to keep your business from inserting itself into your personal life, but they can also help you crush your competition. There are several incredible benefits to having a virtual phone number, such as a variety of built-in features, their low costs, hardware, and a reliable network. If you’re not […]

Why You Should Optimize Your Business Phone Systems in Australia

Posted on: 04 Mar 2019

If you haven’t optimized your business phone systems yet, you could be missing out on several prosperous opportunities. If you are still using an analog business phone number, you may find that it lacks the features and capabilities that you could be receiving with a virtual calling system. Read on to find out why you […]