Your browser does not support JavaScript!

How To Create a Call Center Business Plan

Source: Stockphoto.com O# 100221373798 - ID#100067081677

Starting your own business can be an exciting but frightening endeavor. You know that you want to be your own boss, manage your schedule, and may even want to work from home. But you may feel challenged in choosing a successful way to write a business plan that allows for all this. Creating your own call center gives you the business opportunity to make money from any setting, whether home or office. And allows you to create your own schedule to manage your income how you see fit using various call center solutions. So, how does one get started on writing a business plan to open a call center? Additionally, what does one need to ensure success right off the bat?

Determining What Your Call Center will Do

Call centers are used by many industries for a number of things. Call centers can help to increase sales production, offer customer service, set appointments, provide debt collection, and more. Call center agents can pick up inbound calls or may make hundreds of cold calls a day. To best determine how to go about starting your new call center business, you’ll first need to decide what your center will do by determining what you’ll offer.

Considering the Number of Employees You’ll Need

Before opening a call center of your own, you’ll need to determine the number of agents needed to manage the business successfully. There are centers of all sizes, but you don’t want to begin with too many agents, as you’ll quickly drown in overhead. On the other hand, you don’t want to hire less agents than you need, as you’ll struggle to accommodate all of your client needs. Think about your customer needs, how many consumers you plan to help on a daily basis, and how long it takes to help one customer on average to best determine how many agents you may need.

Furthermore, consider employment numbers in the future. So, if you plan for your call center to grow substantially, make accommodations for this before the hiring process begins. You don’t want new employees getting to your workspace to find they don’t have desks or phone lines. So, if it’s in your business plan to add agents down the line, make sure that’s something you can afford and are prepared for.

Business plan for call centers
Source: Stockphoto.com O#100174295798 – ID#100067081677

Choosing an Office Space or Home

Whether or not you’ll be hiring agents who work from home or accommodating them with a business space is important when determining a call center business plan. For example, if most of your agents have offshore contracts, you may not need the office space you initially planned for. Choose your office space based on the number of employees you know you’ll need to work in-house. On the other hand, if you know you want to provide your employees with a place to work, make sure you consider the location. Opening an office near the company brand can help to promote brand fluidity and trust in employees. Furthermore, it’s obviously helpful to choose an office space that’s near more employees. A shorter commute makes things easier for all.

Determining Call Center Solutions

Call companies have their own needs as they provide specific services. So, one of the final things you’ll need to consider when determining your business plan is your solutions. Choose solutions which can best help provide for your consumers. For example, if you’re opening a call center business that provides customer service support for a third party, you might want to implement call recording. This allows you to record all company calls to determine if your customer service strategies are working. Another example is if your company is an outbound cold calling center, you may want to purchase virtual toll numbers. This allows consumers to answer calls for free and forward them to any type of line!

Closing: Help with Starting Your Call Center Business

United World Telecom offers a number of call center solutions which can help to take your business plan to the next level. If you want your new business to succeed, you can help prepare yourself for success with our top-rated phone features and virtual phone number solutions. To learn more about how we can equip your new call center business with the solutions you need, contact us today.

Making Professional Outbound Calls from a Virtual Phone Number

Source: Stockphoto.com O#100005523906 ID#100200144052

Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
Source: Stockphoto.com O#100228677200 ID#100200144052

Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well. 

 

Starting Your First Virtual Call Center Business

Source: Stockphoto.com O#100057623455 ID#100200144052

Looking for a way to reach more potential customers? Or, wanting a better way to offer customer service to the customers you already have? A virtual call center allows you to operate a call center from anywhere in the world. And, this gives you the opportunity to create and run your own business affordably without having to take high risks.

What is a Call Center that is Virtual?

Basically, a virtual call center works to perform the same call center duties you imagine, but uses virtual phone numbers. This means they use phone lines that connect with the internet, so they can be used anywhere in the world an internet connection is found. The benefit to this is that you can establish a call center to reach individuals across the world from the comfort of your own home.

Whether you’re looking to start an outbound or inbound call center, a virtual phone center allows you to contract with other companies to form a business relationship. Many companies don’t have the room or overhead to develop call centers for themselves. Instead, they rely on virtual phone centers run by individuals in all areas of the world to help better serve their customers and increase lead closure levels.

Benefits of a Virtual Call Center

Because virtual call centers provide such flexibility with location, they offer a number of business benefits that are hard to ignore. Some of these advantages include:

Flexibility: This allows a call center’s company employees to work from home: While virtual phone centers can certainly be housed in a number of settings, many choose to let their virtual call employees work from home. This allows for reduced turnaround as employees are usually much happier when working from home.

The Right Setting: No outgrowing or undergrowing a workspace. When a call center leases a building, there may be a concern for how to house employees for work when business grows. On the other hand, if business dies down, the owner may still have to cover the cost of building leases, insurance, and other fees. However, virtual phone centers allow for a business not to be one size fits all. For example, during busy months, virtual phone centers can easily add and subtract service representatives to their employment team without having to worry about physical space for employees.

Expand Business Hours: Many businesses want to offer customers 24/7 support with a customer service call center. Better customer service often relates to better customer-business relationships. Virtual call centers allow for this ongoing support without having to have a set and specific geographical location.

Call center people
Source: Stockphoto.com O# 100174296076 ID#100200144052

Some Niches of Virtual Call Centers to Consider

Once you understand the cost-saving benefits of owning a call center business, you can decide on the type of virtual call center you want to invest in. Since phones are still one of the best ways to reach consumers, there are a number of industry niches to consider for a virtual call business including:

  • Telephone answering and forwarding services for other companies
  • Contract telemarketing with third parties
  • Wake up calls
  • Voicemail forwarding services
  • Mobile solicitation
  • Message receiving services
  • Customer service lines
  • Technical support services
  • Debt collection

Starting a Virtual Call Center Yourself

No matter what type of service you want to offer, call centers are a great way to provide support and maintain connections with consumers on a daily basis. And, virtual phone centers are the way to do so without high starting costs, overhead fees, and increased employee turnaround. Once you’ve chosen your niche, you can start looking for companies who invest in virtual call centers for yourself.

Need Virtual Phone Numbers for Your Call Center Business?

Because virtual call centers require the use of internet phone connections so they can do business from anywhere in the world, they require virtual phone numbers. These numbers can be customized by prefix and area code so they’re more trustworthy to potential phone customers. And, they can be forwarded to any type of phone line. To learn more about getting virtual phone numbers for your call center business, contact United World Telecom today.

Calling Your State and Local Legislators Concerning Environmental Concerns

Source: Stockphoto.com O#23559 ID#100235908846

How Do You Communicate With Your Legislators?

One of the best things that you can do in order to ensure that your senators and representatives are paying attention to issues that you care about is to get face-to-face time. This may be in the form of a town hall meeting or going to their local offices. If you are in Washington, D.C., go to their offices and have an in-person meeting with them. When you go, ask a lot of questions and voice your concerns. The more you do this, the better. Calling your state and local legislators are easy once you learn these steps.

Those in-person meetings, obviously, cannot happen every day. The next best thing you can do is call them. Today, there is a great deal of concern as it relates to the state of our environment. Calling your state and local legislators concerning environmental issues is an effective way to get them to pay attention and act. The more present and vocal you are, the more chances there are that something will get done.

Get Proactive When it Comes to the Environment

Each and every day, senior staff for legislators, as well as senators and representatives, get reports of the most called about topics within their offices. These reports include details about how many people called concerning these topics, what was said, and what areas the callers were from. Calling your legislators about environmental concerns and having your calls included in these reports is what forces movement in the legislative space.

Calling Your State and Local Legislators for Environmental Concerns

In an effort to help you take action, here are some tips for calling your state and local legislators concerning environmental concerns:

Know the Facts About the Issue

Prior to calling your legislators about environmental concerns, be sure to have the basic information about your topic in front of you when you make the call(s). You should be able to easily describe the specific topic about which you are contacting them and state your opinion on what your legislators should or should not do.

Calling Your State and Local Legislators
Source: Stockphoto.com O#23559 ID#100004587326

Speak to the Right Person

When making a phone call to a Washington, D.C. office, ask for the staff member that is tasked with dealing with environmental concerns. Local offices may not have a designated staff member for specific concerns, but there is a chance that they may. If you are transferred to someone, that is great. If you are not transferred to someone and they instead ask to take a message, make sure to get the name of the person you are speaking with and keep a record of that.

Make it Clear that You’re a Constituent

Let them know you are a constituent. Elected officials are most interested in your thoughts and opinions if you are their constituent, so be sure to say what city and zip you are from. One of the reasons that some staffers will ask for your zip code is that they are keeping a note of who calls from their voting area. The legislator for your voting area wants to make sure they get or retain your vote, so there is a better chance of being heard if you make it known you are calling from their voting area.

Get Personal; the Environment Affects Everyone

Aim to make the message you convey a personal one. Tell them something about yourself and why the environmental concern you are calling about is so important to you on a personal level. Maybe a particular environmental issue is affecting your economic wellbeing or perhaps there are critical water quality issues in your area that are affecting health, the economy, and more. Try to share a personal story that tells something about you and why this topic is so concerning to you.

Make it Concise

Try to be clear and concise. Yes, it is their job to listen to you, but they are answering calls all day, every day. You want your message to be as clear and concise as it can be so that it resonates with the person you are speaking with and it is conveyed clearly to the legislator. Do not leave any ambiguity and if there is a vote coming up, say so and mention how you will vote if the legislator does not act regarding your concerns.

Be Confident; The Awkwardness Will Pass

Get past the awkwardness. You may feel awkward calling your state and local legislators concerning environmental concerns at first. This is common. Once you start doing it more frequently, you will get the hang of it and it will become second nature. Focus on how important it is that you are calling your legislators in regard to environmental concerns and that your actions can and will make a difference.

Calling your legislator’s office is a very useful way to communicate your opinions, especially on issues where there is an action pending, as a vote. Just a few calls into an office over a short period of time can help to bring an issue to the attention of a legislator and can have a significant impact.

Campaign Phone Numbers

Looking to start a campaign and need a toll free number? View our services to find out if they are the right fit for your business. We offer many features including 1-800 numbers, vanity numbers, Call Forwarding, SMS and more. At United World Telecom, we do our best to provide the highest quality service in the political industry.

Expert Tips for Expanding into Australia with Australian Toll Free Numbers

Source: Stockphoto.com O#23559 – ID#100002331709

Australia offers great opportunities for entrepreneurs to expand their businesses. Although it’s on the other side of the world in relation to America, Australia is currently one of the most exciting locations for investors, regardless of their industry. The nation is home to around 24 million people and yet few entrepreneurs realize that it’s one of the world’s most lucrative economies. In fact, it is the 12th largest in the world. So, this gives you a great opportunity for expanding into Australia with Australian toll free numbers. Here are some expert tips on how to choose Australia for your next virtual business expansion.

australia
Source: Stockphoto.com O#23559 – ID#100002331709

Take Advantage of Cloud Phone Numbers

A cloud phone number, such as an Australian toll free number is a virtual business number that operates through the internet. Unlike standard phone numbers, cloud phone numbers do not require any dedicated hardware or expensive software. Companies who provide virtual Australian toll free numbers route all calls made to the number to the number of your choice. It can be your landline, office phone, cell phone, or VoIP line. You will never miss a call again.

Use Australian Toll Free Numbers For Marketing

This is an easy way to test how successful your marketing campaigns are and how many leads they are pulling in. You simply use a different Australian toll free number for each of your marketing campaigns. For example, one for your website, one for your email marketing, one for your TV marketing, and another for your business cards. Now you can track your calls and see which numbers are bringing in the most new customers.

Don’t Limit Your Types of Virtual Phone Numbers

You don’t have to limit yourself to Australian toll free numbers. When you choose a provider like United World Telecom, you can also choose from Australian virtual local numbers and vanity numbers. This is a great way to boost your brand and show your customers that you have a strong presence in Australia. They won’t even know they are calling a virtual number. All numbers have a local ringback tone, so it will sound just the same as if your customers were calling a neighbor.

Your Business Will Benefit From a Range of Advanced Features

You’ll be glad that you signed up for your Australian toll free numbers with United World Telecom because you also get a suite of advanced features that you won’t find anywhere else. These include:

  • Local ringback tones
  • Rollover minutes
  • Failover forwarding
  • Simultaneous ringing
  • Black and white lists
  • Voicemail to email
  • Fax to email
  • SMS to email
  • Call recording
Stay Portable with an Australian Toll Free Number

The portability of Australian toll free numbers should not be underestimated. Let’s say you want to move your business to a different area than your current location. No problem. You can easily take your toll free numbers with you and your customers will not have to start using a different number. Whether you are moving out of state or across the world, your numbers will stay the same. This means you can maintain the same reliable relationship will all your customers without a problem.

Strengthen Customer Relations

It’s a known fact that toll free numbers can improve customer relations. Why would people want to do business with you if they are unable to get in touch with your company? Whether a customer has an issue with a product, wants to find out more about a service, or is having difficulty making an order, toll free numbers can not only make their life easier, they can also make the customer keep coming back for more. And customer loyalty is a valuable commodity.

The more comfortable your customers feel with your business, the less likely they are to turn to your competitors.

Give Your Company Credibility

Another important aspect of Australian toll free numbers is the fact that they boost your company’s credibility. This is particularly the case if you buy a vanity toll free number. A vanity number can make your company stand out from the rest because it ties in specifically to your brand. It gives your company a professional appearance that will impress customers everywhere.

You’ll Never Miss Another Call

With Australian local and toll free numbers, you can have all your calls routed to the number or numbers of your choice. You can even have calls routed to several different numbers at the same time until someone answers. These options enable you to handle calls from different time zones, so you don’t drop calls and your customers are always satisfied.

Contact United World Telecom today and find out more about how you can use Australian toll free numbers and local and toll free numbers in more than 140 countries to expand your business’s global reach.

10 Things to Know Before Creating a Virtual Presence in Australia

Source: Stockphoto.com O#23559 – ID#100142108938

Expanding your business to a new area, such as Australia, is an exciting venture but it can also be a little overwhelming. On the one hand, you can reach a greater target market, on the other you suddenly have a long list of things to do and pay for.

compass australia map
Source: Stockphoto.com O#23559 – ID#100002014311

If you’re truly passionate about expanding your business venture to Australia, there is a way you can do so and at the same time keep your expenses to a minimum. How? By creating a virtual presence in Australia with virtual telephone numbers. It’s an efficient and affordable way to extend your company Down Under. Here are ten things you need to know to develop a virtual presence in Australia.

  • Do your research: Every country has different laws when it comes to expanding your company, doing business, and paying taxes. Australia is no different. Just because you have a virtual presence in other countries, doesn’t mean it will work the same Down Under. That’s why it’s important to read up on the rules and regulations before you start.
  • Choose your business structure: Even though you are establishing a virtual presence, you need to structure your business very carefully. Important things to consider include how much control you are going to have over this section of your company and how much you are going to delegate to someone else, and also what level of liability you will need.
  • Decide what kind of virtual numbers you need: As well as virtual local numbers, you can also choose Australian toll free virtual numbers. These allow your customers to call you whenever they need to, completely free of charge. There are two main advantages to virtual toll free numbers. One is that they give your customers confidence in the size and reputation of your company. The other is that they garner customer appreciation.
  • Apply for an Australian Business Number (ABN): Even with a virtual presence, you can’t start doing business Down Under without an ABN. An ABN is an 11-digit number which is unique to your company and allows the Australian government to identify you as a business owner. Once you have your ABN, you can register your business name, send invoices, and deal with taxes.
  • Set up your Australian business website: Now you can really get to the meat of promoting your virtual presence in Australia. Once you have secured your business name, you can get a .com.au domain. You can use this to reach your target audience, and this is where your virtual phone numbers come into play. Post different ones on your website, social media, business cards, and email marketing campaigns. This way you can track your calls and see which marketing strategies are working the best.
  • Register for the correct taxes: Australian taxes can be complicated and you need to know which ones to register for. This will depend on the goods and services you are providing. It might be a good idea to get some legal advice from a professional so that you don’t have problems down the road.
  • Make the most of social media: You must be prepared to update your social media pages on a daily basis. This shows customers that your business is active. It also gives them other ways to communicate with you and to share information about your business with their friends.
  • Develop an understanding of your client base: Your Australian clients are not the same as your American or Mexican clients. Each target audience has different needs and desires and may also have a different buyer’s journey. It’s important that you get to know them so you can offer them what they want.
  • Start a business blog: This is a great idea, and you can even start it before you launch your business in Australia, to draw more interest and build anticipation. A blog or vlog is a great way to build transparency and increase your social media presence. It also provides a neat space for you to promote your products and services in a subtler way than pure marketing. A blog or vlog can be a great way to swing a doubtful customer into your favor.
  • Be available 24/7: This is why you need virtual Australian phone numbers; so you will never miss a call. Calls can be routed to whichever number or numbers you choose. You can even set rules for certain times of day, so you will be able to deal with different time zones.

Contact United World Telecom today and find out more about creating a virtual presence in Australia with virtual local and toll free numbers. When you call, don’t forget to ask for a free trial. There’s no commitment.

Email Marketing Tip: How to Write Emails that Get Opened

Source: Stockphoto.com O#23559 – ID#100054913821

Keeping in constant contact with your customers is an important part of developing your business. Email marketing can be a wonderful tool for reaching out to your customers and providing them with information about your business like special deals, events, expansion, and more. You’ve probably spent a good amount of time crafting a great email only to check your stats later on and find that the emails you sent out have gone unopened. It is challenging to get people to open up and read your emails when they are constantly inundated with tons of emails. So what’s the secret to getting your emails opened and read? Check out these 12 tips for writing emails that get opened.

lady computer cellphone icons
Source: Stockphoto.com O#23559 – ID#100223422072

Make it Personal

People receive emails from corporations all the time, so the best way to stand out among them is to mention the person by name instead of calling them a “valued customer” or some other impersonal title. And if you really want to make it special, sign your name at the bottom, that way they know that there is human life at the other end of that message.

Space Out Your Emails

Unless you have something to let your customers know about your business, you won’t need to send out constant emails. Only when there is an actual event or information that a customer would like to know should you be sending out emails. If they receive an email from you every day, that can get really annoying very quickly and you’ll find your “unsubscribe” number reaching new heights.

Reward Your Customers

When a customer opens an email from you, they will be receiving information about your company, but every once in a while you should reward them for opening the emails. This can be done by offering a special discount code or a free gift with purchase. If your customers don’t benefit from opening your emails, they will stop opening them all together.

Write An Appealing Subject Line

Your emails are not going to get opened without catching someone’s eye first. Read on for more tips about writing a great subject line

Add Numbers

Putting a number in your subject line stops skimmers from passing over your email because the human eye will stop to focus when digits are placed in the text.

Make A Promise

Making promises piques curiosity. For example, you can make your subject read something like, “Spin the wheel for an exclusive discount code inside. Get 10, 25, or 50 percent off!” Inside of this email should be a link that will take your customer to the website where you can spin a randomized digital wheel and receive a discount code for the amount you land on.

Keep It Simple

Don’t get overly clever with your subject lines. When something specific and simple is promised, a customer is more likely to open the email. Don’t try to confuse your customers; they want to know what they’re opening before they open it.

Use Your Humanity For Appeal

Your subject lines should get people interested through their emotions, whether that emotion is to save money, a fear of missing out, or a line that evokes curiosity.

Make Your Emails Interesting To Read

Write with enthusiasm: if you’re not excited about what is in the email, what makes you think anyone else will be? Writing quickly is an easy hack that allows your personality to show through your writing.

Cut Your Text In Half

It is 2018; people are short on time and long on information, so keep your text concise and to the point.

Switch Up Your Greetings

Using the same greeting in every email gets boring after a while. It makes the message you’re trying to convey seem boring and impersonal if the emails start to look alike.

Give Your Company a Personality

Email marketing is a great way to add a touch of humanity and flare to your company’s image. Always write your text to sound humanizing and be sure that your message sounds like the natural voice of your company. For example, a young woman’s fashion site should read as if your hearing about the latest styles from your sassy and fun best friend.

Care About The Customer

Before sending an email, ask yourself if what you’re writing is going to benefit the customer? Is it truthful? Is it interesting? If the answer to one or all three is no, then don’t send it. You want to build a relationship with your customer on trust. The best way to do that is to write personalized and beneficial text from the heart.

Cloud Communications in 2018 with Virtual Phone Numbers

Source: Stockphoto.com O#23559 – ID#100018146971

Cloud communication is one of the best digital advancements made in the past ten years. It is an evolution of the VoIP infrastructure and it delivers data and voice communications on a network of powerful servers that allows your information to be delivered instantly. The information is stored and delivered by a third-party that allows multiple organizations access to a single hosting site.

This hosting site is also run through the internet, which was not possible in the not-so-distant past. Internet communication was not as reliable a decade ago as it is now in 2018, and previously, many hosted telephone companies had to rely on expensive data. These new strides in technology have made virtual phone numbers more convenient for businesses as well as individuals. Interested in learning more? Read on to find out why cloud communications for virtual phone numbers is one of the best digital trends for 2018.

man sitting cellphone
Source: Stockphoto.com O#23559 – ID#100165568248

It’s Affordable

Cloud-based phone systems are among the most affordable options from virtual phone providers since customers only pay for what they use. Your money goes towards the Broadband charges and a subscription fee. Everything else that you need for your virtual phone number, as well as any handling of problems or issues that may arise, are provided by the subscription service. Also, just because you are cutting costs using cloud-based technology services does not mean that you have to sacrifice features.

Nearly all Businesses Can Benefit

Cloud communications have been generally used for e-commerce, payment processing, advertising, and human resources. Cloud-based communication is also a wonderful tool for operating multiple call centers, meaning that you can expand your business to nearly anywhere in the world.

It’s Good for Small Businesses

Small and medium-sized businesses can benefit from cloud communication technology because of its affordability and the expertise the business can receive from its phone provider. Whereas a larger business can use their indispensable capital towards an in-house VoIP setup, a smaller business most likely does not have the capital to maintain an expensive telecommunication setup full-time.

You Can Shop Around

There are plenty of places to purchase a virtual phone number working on cloud communications. In the past, you might have had to choose a local or regional provider, but because of the way cloud communications work, you can now choose from any virtual phone provider.

You Can Access the Cloud From Any Device

Traditionally, IT communications were not able to handle serving multiple devices. Cloud communications can be accessed from where you are with any device that has a WiFi connection or data, such as your iPhone, computer, or tablet. New cloud technology has also helped many new businesses grow quickly while working from home because the only thing that is required is a strong internet connection.

Some Devices Don’t Work Without it

A lot of new devices are designed to work with cloud communications and aren’t compatible with older methods of communication. The iPhone, VoIP handsets, and modern printers need to be able to access cloud networks in order to function.

Cloud Does it All

Cloud communication has grown so rapidly in popularity because of how versatile it is. These communication services are so diverse, offering video, voice, and data. In the past, telecommunications systems were only built around voice. The Cloud now allows all three of these necessary modes of communication to work together, as well as separately in a single place.

Collaboration Across the Globe

One of the most important aspects of the Cloud is that it allows seamless communication between people in different parts of the world. This is why the Cloud is great for international businesses; communication across cultures has never been easier. Even if your business is located in New York and you have several clients in California, you will have instant access to them through the Cloud at any point in the day. This includes video conferencing, call forwarding features that allow you to forward calls when you are out of the office, and group messaging between team members.

Expanding a Business Overseas with Virtual Phone Numbers

Source: Stockphoto.com O#23559 – ID#100209441646

Many businesses have decided to go global to compete, but the competition has become more fierce in recent years because of the influx of businesses expanding, not only in America, but abroad as well. A product that might do well in America may be able to sell even more in markets like Japan or India. If you are thinking of taking your business abroad, then you may be able to get a leg up on the competition by following these tips.

businessmen meeting
Source: Stockphoto.com O#23559 – ID#100116496336

Competition is a Good Thing

As the number of competing businesses grow, so do the number of opportunities. New markets are opening all the time and existing markets are always expanding. New and old businesses should be prepared to take hold of new opportunities whenever they are presented. Thanks to huge improvements in technology and the telecom industry, almost any business can be easily equipped for international business.

International Virtual Phone Numbers

One of the most accessible pieces of technology available to a business is an international virtual phone number. These phone numbers are affordable and very popular with a variety of businesses. International virtual phone numbers work like any other phone number except that they are not bound to one single device. The number can be used to take inbound calls or make outbound calls from multiple devices. The best part is that the number can be hosted in your home country, yet international customers will still have access to your business.

The international virtual phone number is hosted on a Call Forwarding system that redirects phone calls from international territories to a local phone line. For example, a caller in the United Kingdom will be forwarded to your chosen local line in America. The caller from the UK will also not have to incur extra international calling fees. The customer saves money while your business saves money by not having to build international offices and hire new employees. If it is your end-goal to eventually build offices abroad, an international virtual phone number is a great way to establish roots in a new market.

Benefits of Using an International Virtual Phone Number

The strides made in telecom technology have created an easy path for more and more businesses to expand overseas. Because the virtual phone number matches a local number used in the foreign country or city of your choosing, the customer will not realize that the call is actually being answered in another country. This is important because many customers will not want to purchase your products if they cannot reach you by telephone. If a customer has a question about a product or wants to discuss exchanges, returns, or they simply want to let you know that they enjoy your product, they will hardly be eager to have to call an international phone number and incur charges to their phone bill.

International phone numbers can be used to enhance your business’ public image. You can control the image you want your business to convey by branding your business as a large and successful global company by having several points of contact in multiple foreign nations. Even if you are running your business from your kitchen island, you can still portray an image of being a big deal.

Purchasing an international virtual phone number will allow you to have a presence all over the world for a very low cost. You will save on international offices and a new international staff.

International virtual phone numbers also allow your company to maintain business relationships with contacts in foreign countries. Communication is key in every relationship and very important when you decide to take your business abroad.

United World Telecom offers a variety of international phone numbers in over 140 different countries. They also offer a variety of plans and access to features contingent upon your business’ needs. Whether you own a small business or are operating a large corporation, there are options that will enable you to obtain the international phone numbers you need. To learn more call us at 1 (888) 908-6171.

Opening a Business in Puerto Rico

Source: Stockphoto.com O#23559 – ID#100049042639

Many companies from around the globe already call Puerto Rico home. These companies came to boost their opportunities for advancement and growth through the variety of industries thriving in Puerto Rico. Not to mention having a skilled labor pool and low costs.

puerto rico
Source: Stockphoto.com O#23559 – ID#100205962424

Puerto Rico as a Business Destination

For companies expanding from the United States, Puerto Rico offers a familiarity while still providing the uniqueness and excitement of a different culture you might find further from home.

While Puerto Rico is part of the US, it is not technically a state, and there are some slight differences between starting a business in the US and starting one in the unincorporated US territory. Some people might say that Puerto Rico has a slow permitting process, and it might seem so if you compare the process to the fastest methods like those in New Zealand, which World Bank data has given the title of the #1 country on their ease of doing business list. Although it may not have the same fastest permitting process, the territory has a more straightforward process than places such as India and China.

An Excellent Location for Entrepreneurs

After being hit by both Hurricane Maria and Hurricane Irma in 2017, Puerto Rico has been struggling to get back on its feet. That may not sound like the ideal place to start your business, but the Puerto Rican government has created several incentives for entrepreneurs to open their stores. They hope that providing entrepreneurs with these incentives will bring revenue back to the country and this will help them to get back on their feet. It is a similar approach to what Singapore has done over the last ten years, while achieving outstanding results.

The Advantages of Opening a Business in Puerto Rico

1. Personal Taxes

The two biggest reasons to start a business in Puerto Rico are the taxes. Puerto Rico is exempt from US federal taxes because they are a commonwealth nation. However, they are technically part of the US which means that they retain US citizenship. For entrepreneurs wanting to be free of the US tax, all they need to do is live in Puerto Rico 183 days out of the year. Puerto Rico is the only place that US citizens can move to and not have to renounce their US citizenship to be exempt from federal taxes. Entrepreneurs in the US can have more than half of their income taxed in individual states, while Puerto Rico has a fixed income tax rate of 4%. Capital gains are also taxed in the US anywhere from 15-20% while in Puerto Rico the rate is 0.

2. Corporate Taxes

Companies in either the manufacturing services or export divisions can qualify for a 4% fixed income tax rate as well as a full tax exemption on total earnings, including profits. In a few cases, some businesses can qualify for a property tax exemption as well. And most startups get a full property tax exemption for the first five years they are in business. The savings in Puerto Rico compared to the US are nearly unbelievable.

3. Skilled Workforce

Puerto Rico suffers from a “brain drain” of sorts. While the island graduates thousands of STEM students every year, a majority of the grads decide to leave the country. In spite of those numbers, Puerto Rico believes that the opening of new businesses will help to keep these graduates in the country and even offers a 50% tax credit for companies who are working towards research and development.

4. US Perks

Businesses in Puerto Rico still get to enjoy many perks of other businesses in America despite not having to pay the tax rates. All products that a business creates in Puerto Rico get stamped with “Made in the USA.” There won’t be any shady business with your intellectual property either because it will be protected by US law. Puerto Rico is due to receive $17 billion in funds from the US, which is expected to create an increase in budget.

Opening a business in Puerto Rico does come with its fair share of obstacles, but if it is done correctly, the savings will be staggering.