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How To Create a Phone Survey with IVR

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As a business, you know that listening to your customers’ wants and needs will help you to survive in today’s fast-paced economy. However, not every customer is forthright enough to comment on your business’ operations. However, the best way to go about finding out about their experiences with your business and potential pain points is simply by asking them with a phone survey.

The Amazingness of Phone Surveys

A valuable resource for your business because you can get direct feedback from your customers, the power of phone surveys is monumental. This feedback, in turn, leads to higher levels of customer satisfaction, loyalty, and – above all – shows that your customers’ opinions actually matter.

Thanks to advancements in cloud-based telephony and voice-recognition technology, you can optimize your phone surveys with IVR. Short for Interactive Voice Response, phone surveys with IVR offer recipients an easy way to provide feedback. Instead of online surveys, where participants can click through complicated questions with multiple choice answers, IVR-based phone surveys enable more direct communication. Either by simply pressing corresponding numbers or by using their voice, customers can provide honest feedback in the most efficient way possible.

Creating IVR Phone Surveys

In this article, we’ll cover how to create a phone survey with IVR to get the results your business needs to succeed, including:

  • Signing up with United World Telecom
  • Determining the Right Type of IVR Survey for Your Business
  • Best Practices for Creating IVR-based Phone Surveys

Signing Up With United World Telecom

The most obvious step to creating a phone survey with IVR is by utilizing United World Telecom’s services. United World Telcom’s top-notch IVR technology allows you to easily send polls and surveys to customers. Using United World Telecom’s API, you can also customize your IVR system to suit more complex needs. To learn more, read this article about IVR and contact United World Telecom to walk you through the process.

Determining the Right Type of IVR Phone Survey for Your Business

Not all phone surveys serve the same function. Phone surveys offer endless usages depending on the type that you choose. Let’s look at some of the most widely-used types:

Inbound IVR Phone Survey: Customers or leads receive an invitation to participate in a survey by calling a phone number. This is normally sent through email, letters, or other types of printed marketing material.
Call Transfer IVR Phone Survey: At the beginning of the call, current customers will receive invitations to participate. From there, they will transfer to a pre-recorded survey after their transaction or service call concludes. (Note: These are also referred to as “post-call IVR surveys”)
Outbound IVR Phone Survey: Invitations are broadcasted to a target audience (via radio, video, etc.) asking them to participate in a survey.

How To Create a Phone Survey with IVR
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Best Practices for Creating IVR-based Phone Surveys

Once you’ve determined what type of IVR phone survey you need, there are some best practices you should follow to get the best results and honest feedback. Below are several best practices to create engaging IVR surveys that achieve the results you want.

Determining Specific Goals for your IVR Phone Survey

Nothing causes customers more anguish than a survey that doesn’t seem to have a clear purpose. Before crafting a survey, you should brainstorm why you need the survey. It’s obvious that you want to improve your company by offering a phone survey, but you’ll want to target specific aspects of your company. For instance, you may want to improve customer service, so creating customer-service-oriented questions is a smart decision. Or, perhaps you want to determine which products your company should offer. For this, you want to ask them specifically what they would like to see improved and/or available.

Remain Concise Through the Process

The longer the survey, the fewer results you’re likely to achieve as customers will likely lose interest and drop off. Most phone surveys should take less than five minutes total – and for callers that have already been on the phone, that time is even shorter. Remember, it is better to get some feedback than none. Also, you’ll want to mention how long the survey takes. No one wants to get stuck on the phone or have a sense that it will never end.

Use Simple and Precise Language

Keep your phone surveys simple. Even if you deal with highly-technical products and services, avoid including words and phrases that aren’t normally used in everyday speech. The danger is that those surveyed might misinterpret these words/phrases and provide feedback that isn’t accurate.

Test Your Phone Survey

It’s a very wise idea to do a few dry-runs before launching an IVR phone survey. In other words, do not launch the survey until you’re confident it meets your criteria and flows well. You may notice that a specific question causes most people to drop off the survey. Or, you may want to add questions that clarify positive and negative responses.

With great service comes great power

Surveys are one of the best ways to gauge your customers’ experiences and get a feel for how they benefit from your services. With the information offered, we hope you will take advantage of the option of creating simple yet wholly user-friendly surveys via IVR. Effective and cost-friendly, this method can help you get the feedback you need to continuously provide great service and products that meet the needs of your clients.

How To Set Up a Business Phone System in your Office

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Need to give customers a way to reach your business by telephone? Setting up a business phone system is something nearly every business owner will have to do at some point. Get to know the process before diving in. This way, you can have a clear sense of how to get set up quickly and effectively. In this article, we’ll guide you through the process of how to set up the best business phone system for your office. Thus, you can get back to helping your customers.

Step 1: Choosing the Right Type of Business Phone System for Your Office

Before you can go about setting up your business phone system, you’ll have to choose between the various types. Since they all work a bit differently, different systems may be better for different businesses, based on specific needs. Some of the best business phone systems include the following options.

A Multi-Line Phone System

This type of phone system can handle multiple calls at once. This is because they all route to a main system that can then transfer calls to connected business lines. It uses traditional copper wiring. So, they are more basic and may not offer as many features as other phone systems. But, they’re easy to operate, as they’re very traditional. And, they’re known for being sturdy and reliable systems. Finally, they can be set up with both toll-free and local business numbers. So, multi-line systems may be a great option for many types of businesses.

Using a PBX Phone System

A PBX system offers all the same functionality of the multi-line system, but it has one major difference. Rather than housing all calling data in one main telephone unit, it’s all routed to a separate, centralized device. Or, rather than a device, a cloud (internet) software. Plus, it’s highly adjustable as it’s basically a personalized phone system for the office. So, it can offer a number of customizable features that may make doing business easier and more efficient.

VoIP Phone System

This phone system connects phone calls to business phone lines using broadband internet connection rather than traditional copper wiring. This makes phone calls on these systems fast and reliable as there is internet access all over the world. This offers the ability to house a number of business phone numbers and lines from one business office. And, provides other capabilities like the option to connect various business software to your phone lines like your internet CRM. Finally, since it works over the internet, you don’t have to have a physical business phone unit to utilize it. So, you can route calls directly to any telephone you want, including mobile devices.

best business phone system
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A Few Notes About Cloud-Based Systems

It’s important to note that both VoIP and PBX phone systems are cloud based phone systems. A cloud based business phone system is essentially a phone system that uses the internet. But, it does so to store business phone call data and connect calls. The internet business phone system is the most commonly used and set up for business needs. So, the following instructions will apply to these types of systems.

Step 2: Choosing Your Service

Once you’ve chosen the best business phone system for your office, you need to choose a phone service. So, choose one that can meet your needs. Certainly, you want to choose a company that can offer all business phone services in one place. If so, consider the business phone systems from United World Telecom. UWT offers virtual phone numbers, toll free numbers, and local numbers of all kinds.

Step 3: Choosing Your Business Phone Number(s)

After you have chosen your phone service, you can go about selecting the type of business phone number you want. And, the number to go with that line. If you want to offer your consumers a free, easy-to-remember phone number, choose a toll free number. Or, select a vanity number that’s relatable to your business by choosing digits associated with letters on the phone keypad. Want to call specific audience bases in certain areas of the world? You can select a local phone number so your business number has the same area code as your target audience.

Step 4: Choose Your Business Phone Features

You know the ins and outs of your business phone system, who your provider is, and have chosen your number. Now, it’s time to select from the various features of a business phone line. If you go with United World Telecom, you’ll have a number of virtual number features to choose from including:

Choose the features you know that your business can benefit from. And, set them up before starting to take calls. Once you have features chosen, you can begin passing out your new business phone numbers and taking business calls!

In Closing: Getting Help Setting Up Your Business Phone Line

Interested in the best business phone system for your office? Contact United World Telecom today to receive top-rated service for your business phone line system. And, take advantage of all of the cloud-based phone system features for your new business phone system.

How to Manage an Effective Sales Team

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Growing a sales-based business is not an easy task. It may be the single most difficult challenge a business owner can face. The success of any business depends on implementing the right strategies concerning brand development, marketing, sales, and customer service. Success doesn’t come instantly, but if one builds a solid foundation for the brand and is then able to manage an effective sales team, the sky is the limit.

Business Management Basics

Having a true passion for the business you are managing is extremely important for your success in your position. It is also important for the success of the company. There is a need for strong skills in the areas of business planning, strategy, finance, and marketing. There is also a need for communication skills, leadership skills, and a strong understanding of motivating and rewarding employees. A clear strategic vision for the company is a necessity. So is the ability to make informed management decisions based on research and analysis of the market, competitors, and other external and internal forces. Understanding the impact these aspects have on your business is critical.

What Makes an Effective Sales Team?

  • A strong, centralized sales culture and environment, established by the manager and carried forward by those on the sales team
  • Natural energy/ synergy between members
  • Meaningful relationship building with clients/customers
  • Great time management skills
  • Ongoing learning
  • Accountability
  • Communication and collaboration
  • Structured goals
  • Celebration of successes

Tips for Managing an Effective Sales Team

  • Recruit the best people for the job
  • Know how to sell
  • Provide consistent coaching
  • Inspire your team to succeed
  • Set the pace for the sales team
  • Clearly define a process
  • Measure the team’s performance
  • Manage the forward pipeline
  • Communicate effectively with your sales team
  • Protect the time of those on your team
  • Celebrate team successes

Sales Team Tools

Advances in technology, artificial intelligence, data analytics, and process automation have changed the landscape for sales teams over the last few years. With that in mind, some sales tools can help to improve a team’s overall performance, automate normally time-consuming tasks, and support significant transformations in the sales process. The tools are generally focused on the following:

  • Communications and conferencing tools
  • Content sharing and content management
  • Analytics
  • Account-based sales and marketing
  • Customer relationship management (CRM) systems
  • Email management
  • Performance management
  • Sales engagement
  • Sales and market intel
  • Lead generation
  • Productivity
  • Contract management
Manage Effective Sales Team
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Measuring Successes

The quality of any sales team strategy is only as good as its execution, and sales metrics are the guideposts. The best sales team managers know how to manage an effective sales team from beginning to close of the sale. They focus on a clear set of metrics and key performance indicators along the way. This information is then used to increase the effectiveness of decisions moving forward.

Growing a Sales-Based Business

It takes a lot to be successful in sales. You need to know your customer well and you need to be resilient when it comes to dealing with rejection. You need to know when to talk and when to listen. You also need to know when to lean on technology. This will help improve your processes, help you close a higher number of deals, and shift the time normally spent on those tasks to other things.

The potential benefit of the many tools on the market today is exciting. If you really want to tap into how to manage an effective sales team, make use of the best tools out there. Contact United World Telecom today to learn more. This can help you can spend less time researching and doing tedious things and more time selling and managing your sales team.

How To Get a Toll Free Number

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A toll free number is an 800 number typically used for business. These numbers allow for a convenient way to call long distance. Additionally, they provide businesses with a way to offer a completely free option for customers to reach out to them. Regardless of your reasons for needing one, you’ll need to know how to get a toll free number to begin using one. So, to help, we’ve come up with step-by-step instructions on getting your very own 800 number.

1. Determine Your Needs for a Toll Free Number

You can use toll free numbers for a number of things. However, a toll number is typically used as a business phone line. These numbers can help to make business better by:

  • Eliminating long distance fees. Customers can call businesses from anywhere in the country and world, as calls from these types of numbers are always considered local.
  • Can work for remote offices: Since they can be added to internet phone systems and even to mobile phones, they’re a great choice for businesses with remote employees.They’re recognizable and memorable: Toll free numbers are typically 1-800 numbers that can be used to help with branding efforts, as they’re easier to recognize and remember. Plus, you can choose your own vanity number to give your number a personalized, professional touch.

2. Figure out Which Features You’ll Need

Are you going to want your toll number to be able to take voicemail recordings? Do you want to offer customers the chance to hear a pre-recorded greeting before reaching their representative? Do you want voice messages to be sent in written form as text messages or directly to your email inbox? Depending on what you want your toll free number to do, you’ll need to determine the features you need before choosing your toll free number and selecting your provider.

3. Selecting Your Toll Free Number Provider

Choosing your toll number provider will depend on your financial budget and the features you’ll need. Global phone service providers like United World Telecom can set you up with mobile toll free business numbers that come with any and all the advanced features you’ll need. And, offer them at a great, affordable price.

How to get a toll free number
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4. Choosing Your Toll Free Number

Because they are customizable, you can choose your own number. This gives you an edge, as you can select a number that associates with your business, services, branding, and goods. So, rather than offering your consumers a random phone number, give them one to remember by using the letters associated with each telephone keypad number. For example, if you repair cars for a living, choose a number like 800-AUT-OFIX.

5. Checking Toll Free Number Availability

Even though you may already have a toll free number in mind that makes it memorable for your consumers, you have to first see if it’s available. Your toll number service provider will be able to tell you if the number you want is already taken or not. But, remember, there are more options for toll numbers other than 800, as you can also choose the variations 855, 866, 877, and 888 as well. So, even if your number isn’t available with 800, you can still keep the last 7 digits and choose from the other options instead.

6. Designating the Phone Number to a Business Phone Line

When you’ve determined the number you want and its availability, you can finally decide which phone to route the number to. Certainly, this can be any mobile device. They can route to other business phone systems as well, like cloud systems, VoIP systems, and multiple line systems. After you’ve selected the line your toll number is routed to, you can start to dial out and receive calls from this number. And, provide your customers with a free way to reach you.

Getting Your Toll Free Number Today

Now you know how to get a toll free number for your business. So, if you’re certain that they can help to provide a professional touch to your business, find out more about all of the features to choose from on United World Telecom’s website. And, contact us today to get started on the process of selecting your own business phone number today.

How To Get a Business Phone Number

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If you’ve recently started a business, you’re going to have to establish some type of business phone line. No matter if your business is large or small, or if you’re a B2B business or B2C type of establishment, you’ll need to give clients a way to reach you via telephone. Whether you need to set up a structured VoIP phone system or are going to have calls routed right to your cell phone, virtual phone numbers provide a great way to make business phone numbers memorable and build client trust. If you’re wondering how to get a business phone number that benefits both your business and your clientele base, here’s how to get started.

Choose Your Business Phone Type

Before you can go about setting up and choosing your new number for business, you’ll need to choose the type of business phone line you’ll need. Fortunately, with advancements in cellular and internet technology, you no longer have to establish phone systems and call rooms. Rather, you can simply have your business phone number set up directly on your smartphone. In either case, virtual phone numbers provide the flexibility and free calling services for your customers you want to provide.

In many cases, business phone lines may differ due to varying business sizes and needs. For example, if you have a virtual call center and don’t have a physical office where you and your employees meet, you may want to choose to establish your business number on cellular devices. And, you can even add extensions to each line so each employee has a personal business line. But, on the other hand, if your business consists of a physical establishment with multiple departments, you may wish to consider the functionality of a VoIP system.

Select Your Business Phone Number

Now that you know which phone you want your business number routed to, you can select your business phone number. At United World Telecom, we offer a few different options for the type of phone number you select. You can either choose a local number in your area or that of your target client base, or a toll free number. Local numbers can help to reach consumer bases in target areas, even if you aren’t located anywhere close. And, toll free numbers offer you the ability to create your own branded telephone number. As well as offer your customers a completely free way for them to call your business.

The Option of a Vanity Toll Free Number

When choosing a toll free number, think of numbers that can translate into lettering that benefits your branding. For example, if you own a taxi service, you may want to choose a toll free vanity number like 800-CAB-TAXI (800-222-8294 translated on the keypad). This way, your customers can more easily recognize your number and will be more willing to pick up or call you back.

How To Get a Business Phone Number
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Set up You Customized Business Phone Line Options

After you’ve chosen your number and verified that it’s available, it will be connected to your chosen phone line system. Then, you can go about setting up your customized business greeting and creating your voicemail recordings.

The business phone greeting is optional. But, it’s a simple way to have an idea about what a customer might be calling about right off the bat. When a customer dials your business phone number, a recorded greeting will provide them with options to more easily forward them to the correct department. Or, simply give you a better idea of what the call may be about. For example, you could set up your greeting to provide an option like, “For customer service requests, press 8.”

When you’re not around, you can have your virtual phone line forward calls to another number. Or, you can go the traditional route of a voicemail. If you want to give your customers a way to leave you voice messages, you’ll need to create a business voicemail recording once your phone line is set up.

Set up Your Employee Extensions

Instead of having to forward calls to the right employees every time a customer calls, extensions give employees individual phone numbers. But, they are all extensions of the same number: your business number. So, if you’d rather not have to forward calls and give your employees the capability of giving out their own business phone numbers, you’ll have to select extensions, which are usually four-digit numbers, that are designated to each employee. Once established, your customers can dial your business phone number with the additional extension to reach the specific employee of their choosing.

Getting Your Business Phone Number Through United World Telecom

Now that you know how to get a business phone number, it’s time to get started. Here at United World Telecom, we offer businesses many customizable options when it comes to choosing a business phone number. Whatever feature you need for your business, we can help to provide a business phone number that does what you need. If you need a new business phone number, visit our website to learn more about all of our vanity phone number features. It’s time you allowed your customers to reach you the way you want them to!

How To Create a Call Center Business Plan

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Starting your own business can be an exciting but frightening endeavor. You know that you want to be your own boss, manage your schedule, and may even want to work from home. But you may feel challenged in choosing a successful way to write a business plan that allows for all this. Creating your own call center gives you the business opportunity to make money from any setting, whether home or office. And allows you to create your own schedule to manage your income how you see fit using various call center solutions. So, how does one get started on writing a business plan to open a call center? Additionally, what does one need to ensure success right off the bat?

Determining What Your Call Center will Do

Call centers are used by many industries for a number of things. Call centers can help to increase sales production, offer customer service, set appointments, provide debt collection, and more. Call center agents can pick up inbound calls or may make hundreds of cold calls a day. To best determine how to go about starting your new call center business, you’ll first need to decide what your center will do by determining what you’ll offer.

Considering the Number of Employees You’ll Need

Before opening a call center of your own, you’ll need to determine the number of agents needed to manage the business successfully. There are centers of all sizes, but you don’t want to begin with too many agents, as you’ll quickly drown in overhead. On the other hand, you don’t want to hire less agents than you need, as you’ll struggle to accommodate all of your client needs. Think about your customer needs, how many consumers you plan to help on a daily basis, and how long it takes to help one customer on average to best determine how many agents you may need.

Furthermore, consider employment numbers in the future. So, if you plan for your call center to grow substantially, make accommodations for this before the hiring process begins. You don’t want new employees getting to your workspace to find they don’t have desks or phone lines. So, if it’s in your business plan to add agents down the line, make sure that’s something you can afford and are prepared for.

Business plan for call centers
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Choosing an Office Space or Home

Whether or not you’ll be hiring agents who work from home or accommodating them with a business space is important when determining a call center business plan. For example, if most of your agents have offshore contracts, you may not need the office space you initially planned for. Choose your office space based on the number of employees you know you’ll need to work in-house. On the other hand, if you know you want to provide your employees with a place to work, make sure you consider the location. Opening an office near the company brand can help to promote brand fluidity and trust in employees. Furthermore, it’s obviously helpful to choose an office space that’s near more employees. A shorter commute makes things easier for all.

Determining Call Center Solutions

Call companies have their own needs as they provide specific services. So, one of the final things you’ll need to consider when determining your business plan is your solutions. Choose solutions which can best help provide for your consumers. For example, if you’re opening a call center business that provides customer service support for a third party, you might want to implement call recording. This allows you to record all company calls to determine if your customer service strategies are working. Another example is if your company is an outbound cold calling center, you may want to purchase virtual toll numbers. This allows consumers to answer calls for free and forward them to any type of line!

Closing: Help with Starting Your Call Center Business

United World Telecom offers a number of call center solutions which can help to take your business plan to the next level. If you want your new business to succeed, you can help prepare yourself for success with our top-rated phone features and virtual phone number solutions. To learn more about how we can equip your new call center business with the solutions you need, contact us today.

Making Professional Outbound Calls from a Virtual Phone Number

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Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
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Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well. 

 

Starting Your First Virtual Call Center Business

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Looking for a way to reach more potential customers? Or, wanting a better way to offer customer service to the customers you already have? A virtual call center allows you to operate a call center from anywhere in the world. And, this gives you the opportunity to create and run your own business affordably without having to take high risks.

What is a Call Center that is Virtual?

Basically, a virtual call center works to perform the same call center duties you imagine, but uses virtual phone numbers. This means they use phone lines that connect with the internet, so they can be used anywhere in the world an internet connection is found. The benefit to this is that you can establish a call center to reach individuals across the world from the comfort of your own home.

Whether you’re looking to start an outbound or inbound call center, a virtual phone center allows you to contract with other companies to form a business relationship. Many companies don’t have the room or overhead to develop call centers for themselves. Instead, they rely on virtual phone centers run by individuals in all areas of the world to help better serve their customers and increase lead closure levels.

Benefits of a Virtual Call Center

Because virtual call centers provide such flexibility with location, they offer a number of business benefits that are hard to ignore. Some of these advantages include:

Flexibility: This allows a call center’s company employees to work from home: While virtual phone centers can certainly be housed in a number of settings, many choose to let their virtual call employees work from home. This allows for reduced turnaround as employees are usually much happier when working from home.

The Right Setting: No outgrowing or undergrowing a workspace. When a call center leases a building, there may be a concern for how to house employees for work when business grows. On the other hand, if business dies down, the owner may still have to cover the cost of building leases, insurance, and other fees. However, virtual phone centers allow for a business not to be one size fits all. For example, during busy months, virtual phone centers can easily add and subtract service representatives to their employment team without having to worry about physical space for employees.

Expand Business Hours: Many businesses want to offer customers 24/7 support with a customer service call center. Better customer service often relates to better customer-business relationships. Virtual call centers allow for this ongoing support without having to have a set and specific geographical location.

Call center people
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Some Niches of Virtual Call Centers to Consider

Once you understand the cost-saving benefits of owning a call center business, you can decide on the type of virtual call center you want to invest in. Since phones are still one of the best ways to reach consumers, there are a number of industry niches to consider for a virtual call business including:

  • Telephone answering and forwarding services for other companies
  • Contract telemarketing with third parties
  • Wake up calls
  • Voicemail forwarding services
  • Mobile solicitation
  • Message receiving services
  • Customer service lines
  • Technical support services
  • Debt collection

Starting a Virtual Call Center Yourself

No matter what type of service you want to offer, call centers are a great way to provide support and maintain connections with consumers on a daily basis. And, virtual phone centers are the way to do so without high starting costs, overhead fees, and increased employee turnaround. Once you’ve chosen your niche, you can start looking for companies who invest in virtual call centers for yourself.

Need Virtual Phone Numbers for Your Call Center Business?

Because virtual call centers require the use of internet phone connections so they can do business from anywhere in the world, they require virtual phone numbers. These numbers can be customized by prefix and area code so they’re more trustworthy to potential phone customers. And, they can be forwarded to any type of phone line. To learn more about getting virtual phone numbers for your call center business, contact United World Telecom today.

Calling Your State and Local Legislators Concerning Environmental Concerns

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How Do You Communicate With Your Legislators?

One of the best things that you can do in order to ensure that your senators and representatives are paying attention to issues that you care about is to get face-to-face time. This may be in the form of a town hall meeting or going to their local offices. If you are in Washington, D.C., go to their offices and have an in-person meeting with them. When you go, ask a lot of questions and voice your concerns. The more you do this, the better. Calling your state and local legislators are easy once you learn these steps.

Those in-person meetings, obviously, cannot happen every day. The next best thing you can do is call them. Today, there is a great deal of concern as it relates to the state of our environment. Calling your state and local legislators concerning environmental issues is an effective way to get them to pay attention and act. The more present and vocal you are, the more chances there are that something will get done.

Get Proactive When it Comes to the Environment

Each and every day, senior staff for legislators, as well as senators and representatives, get reports of the most called about topics within their offices. These reports include details about how many people called concerning these topics, what was said, and what areas the callers were from. Calling your legislators about environmental concerns and having your calls included in these reports is what forces movement in the legislative space.

Calling Your State and Local Legislators for Environmental Concerns

In an effort to help you take action, here are some tips for calling your state and local legislators concerning environmental concerns:

Know the Facts About the Issue

Prior to calling your legislators about environmental concerns, be sure to have the basic information about your topic in front of you when you make the call(s). You should be able to easily describe the specific topic about which you are contacting them and state your opinion on what your legislators should or should not do.

Calling Your State and Local Legislators
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Speak to the Right Person

When making a phone call to a Washington, D.C. office, ask for the staff member that is tasked with dealing with environmental concerns. Local offices may not have a designated staff member for specific concerns, but there is a chance that they may. If you are transferred to someone, that is great. If you are not transferred to someone and they instead ask to take a message, make sure to get the name of the person you are speaking with and keep a record of that.

Make it Clear that You’re a Constituent

Let them know you are a constituent. Elected officials are most interested in your thoughts and opinions if you are their constituent, so be sure to say what city and zip you are from. One of the reasons that some staffers will ask for your zip code is that they are keeping a note of who calls from their voting area. The legislator for your voting area wants to make sure they get or retain your vote, so there is a better chance of being heard if you make it known you are calling from their voting area.

Get Personal; the Environment Affects Everyone

Aim to make the message you convey a personal one. Tell them something about yourself and why the environmental concern you are calling about is so important to you on a personal level. Maybe a particular environmental issue is affecting your economic wellbeing or perhaps there are critical water quality issues in your area that are affecting health, the economy, and more. Try to share a personal story that tells something about you and why this topic is so concerning to you.

Make it Concise

Try to be clear and concise. Yes, it is their job to listen to you, but they are answering calls all day, every day. You want your message to be as clear and concise as it can be so that it resonates with the person you are speaking with and it is conveyed clearly to the legislator. Do not leave any ambiguity and if there is a vote coming up, say so and mention how you will vote if the legislator does not act regarding your concerns.

Be Confident; The Awkwardness Will Pass

Get past the awkwardness. You may feel awkward calling your state and local legislators concerning environmental concerns at first. This is common. Once you start doing it more frequently, you will get the hang of it and it will become second nature. Focus on how important it is that you are calling your legislators in regard to environmental concerns and that your actions can and will make a difference.

Calling your legislator’s office is a very useful way to communicate your opinions, especially on issues where there is an action pending, as a vote. Just a few calls into an office over a short period of time can help to bring an issue to the attention of a legislator and can have a significant impact.

Campaign Phone Numbers

Looking to start a campaign and need a toll free number? View our services to find out if they are the right fit for your business. We offer many features including 1-800 numbers, vanity numbers, Call Forwarding, SMS and more. At United World Telecom, we do our best to provide the highest quality service in the political industry.

Expert Tips for Expanding into Australia with Australian Toll Free Numbers

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Australia offers great opportunities for entrepreneurs to expand their businesses. Although it’s on the other side of the world in relation to America, Australia is currently one of the most exciting locations for investors, regardless of their industry. The nation is home to around 24 million people and yet few entrepreneurs realize that it’s one of the world’s most lucrative economies. In fact, it is the 12th largest in the world. So, this gives you a great opportunity for expanding into Australia with Australian toll free numbers. Here are some expert tips on how to choose Australia for your next virtual business expansion.

australia
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Take Advantage of Cloud Phone Numbers

A cloud phone number, such as an Australian toll free number is a virtual business number that operates through the internet. Unlike standard phone numbers, cloud phone numbers do not require any dedicated hardware or expensive software. Companies who provide virtual Australian toll free numbers route all calls made to the number to the number of your choice. It can be your landline, office phone, cell phone, or VoIP line. You will never miss a call again.

Use Australian Toll Free Numbers For Marketing

This is an easy way to test how successful your marketing campaigns are and how many leads they are pulling in. You simply use a different Australian toll free number for each of your marketing campaigns. For example, one for your website, one for your email marketing, one for your TV marketing, and another for your business cards. Now you can track your calls and see which numbers are bringing in the most new customers.

Don’t Limit Your Types of Virtual Phone Numbers

You don’t have to limit yourself to Australian toll free numbers. When you choose a provider like United World Telecom, you can also choose from Australian virtual local numbers and vanity numbers. This is a great way to boost your brand and show your customers that you have a strong presence in Australia. They won’t even know they are calling a virtual number. All numbers have a local ringback tone, so it will sound just the same as if your customers were calling a neighbor.

Your Business Will Benefit From a Range of Advanced Features

You’ll be glad that you signed up for your Australian toll free numbers with United World Telecom because you also get a suite of advanced features that you won’t find anywhere else. These include:

  • Local ringback tones
  • Rollover minutes
  • Failover forwarding
  • Simultaneous ringing
  • Black and white lists
  • Voicemail to email
  • Fax to email
  • SMS to email
  • Call recording

Stay Portable with an Australian Toll Free Number

The portability of Australian toll free numbers should not be underestimated. Let’s say you want to move your business to a different area than your current location. No problem. You can easily take your toll free numbers with you and your customers will not have to start using a different number. Whether you are moving out of state or across the world, your numbers will stay the same. This means you can maintain the same reliable relationship will all your customers without a problem.

Strengthen Customer Relations

It’s a known fact that toll free numbers can improve customer relations. Why would people want to do business with you if they are unable to get in touch with your company? Whether a customer has an issue with a product, wants to find out more about a service, or is having difficulty making an order, toll free numbers can not only make their life easier, they can also make the customer keep coming back for more. And customer loyalty is a valuable commodity.

The more comfortable your customers feel with your business, the less likely they are to turn to your competitors.

Give Your Company Credibility

Another important aspect of Australian toll free numbers is the fact that they boost your company’s credibility. This is particularly the case if you buy a vanity toll free number. A vanity number can make your company stand out from the rest because it ties in specifically to your brand. It gives your company a professional appearance that will impress customers everywhere.

You’ll Never Miss Another Call

With Australian local and toll free numbers, you can have all your calls routed to the number or numbers of your choice. You can even have calls routed to several different numbers at the same time until someone answers. These options enable you to handle calls from different time zones, so you don’t drop calls and your customers are always satisfied.

Contact United World Telecom today and find out more about how you can use Australian toll free numbers and local and toll free numbers in more than 140 countries to expand your business’s global reach.