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How To Set Up Your Business VTech Phone

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VTech provides phone systems with different components to help organize internal and external communications. An efficient VTech phone system combined with resourceful features of a business number from a reliable phone service provider can help improve the quality of your company’s customer interaction. Learn how to set up a VTech phone system and how to use United World Telecom’s service with it.

Setting Up Your Business VTech Phone

Before you purchase equipment, it is important to purchase a business phone number for your company. Your customer interaction depends on the type of phone number and line you choose to invest in. United World Telecom offers multiple virtual local and international numbers with international call forwarding. Virtual numbers route calls over the internet and with call forwarding, you can direct calls to whichever number you desire. With this service, you can access clients across the world with a reasonable payment plan and a good internet connection.

Once you have a business phone number and phone lines purchased, you can start setting up your VTech phone system. VTech systems come with a main console connected to analog phone lines and additional devices that are connected to the console wirelessly. VTech offers a variety of devices that you can choose from depending on your preference and company size. The main devices included are a main console, extension desk sets, and extension handsets. You can also get cordless headsets and cordless speakerphones.

Setting Up The Main Console

The Main Console is the main component of the business phone system. And other systems cannot work without it. The console can be expanded with up to 9 extension desk sets, extension handsets, cordless headsets, or cordless speakerphones. With these options, you can customize and create a phone system that best suits the needs of your office.

The devices communicate with the main console over wireless DECT technology. Therefore, you do not need to plug telephone lines into cordless devices, but only into the main console. You can also use the main console as a telephone with a single user using up to 4 telephone lines. You can purchase multiple telephone lines through United World Telecom.

To install the main console:

Step #1: Install the optional backup battery by inserting 4 AA batteries at the back of the console. This will be useful in case of a power failure.
Step #2: Next, install the mounting bracket for tabletop use by inserting fixed tabs on the mounting bracket into the desired slot. There are two locations for high or low visibility.
Step #3: Connect the handset cord by plugging one end of the cord into the handset jack on the side of the console.
Step #4: Then, connect telephone lines at the back of the console, open the line jack cover, and plug one end of the telephone line into the telephone line jack (L1, L2, L3, or L4). Plug the other into the telephone wall outlet.

Note: Repeat this for all the telephones lines you wish to connect. If you have two two-line wall outlets, plug one line in L1/2 and the other in L3/4. Do not connect a fifth or sixth line in the empty L2 or L4 jacks.

Step #5:
Next, connect the power by inserting the smaller end of the power adapter into the power jack at the back of the console. Plug the other end to a power outlet not controlled by a wall switch.
Step #6: Finally, test for a dial tone. Give the console a few minutes to start up and enter idle mode. When it is in idle mode, press each of the available line keys to test for a dial tone. If you hear a dial tone for each line, the installation was successful and you can now make and receive calls.

vtech phone how to
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Connecting the Cordless Extension Deskset

In order to use the cordless extension desk set as part of your VTech phone system, it must be registered to the main console.
First, install the rechargeable backup battery by plugging the battery connector securely into the socket inside the battery compartment.
Then, install the mounting bracket, connect the coiled handset, and connect the power.

To register the cordless extension desk set to the main console:

Step #1: Press Menu/Select on the main console.
Step #2: Select Registration.
Step #3: Then, select Register Extension.
Step #4: Then, press # on the extension desk set.
Step #5: The desk set screen will display Registering. Registration may take up to 60 seconds.
Step #6: Once registration is complete, both desk sets will show Desk set X Registered, where ‘X’ is the extension number of the device. This is unique across each system and cannot be changed.
Step #7: While the desk set is in idle mode, lift the corded handset. If you hear a dial tone, the registration was successful.
Step #8: Repeat the same steps to add another extension desk set to your business VTech phone system.

Installing the Cordless Handset

Cordless handsets are not stand-alone phones and must also be registered with the main console. Here’s how to install the cordless handset:

  • First, plug the smaller end of the power adapter to the handset charger and the larger end into a power outlet not controlled by a wall switch.
  • Then, install the battery by connecting the battery connector into the socket inside the handset battery compartment.
  • Next, place the handset in the charger to charge.

To register a cordless handset with the main console:

Follow the instructions for registering extension desk sets (mentioned above) as the registration process is the same. Once registered, test for dial tones. And repeat these steps to add additional handsets.

United World Telecom with VTech Phone Systems

Once you have all the devices ready to go, you can customize your phone service and lines with United World Telecom. Get additional benefits of call forwarding, call recording, unlimited extensions, call transfers, and more. You can make use of an interactive voice response (IVR) system to automatically direct calls to voicemail or other extensions. With all of this setup, all you will have to do is answer or make calls and focus on your business. These systems together make communication manageable and convenient. Sign up for a business phone number with United World Telecom today and get your phone system all sorted out.

How to Build a Local Sales Network From Any Location

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To successfully sell and promote any product or service, you need a strong sales team. A good sales team will highlight the strengths of the product and the company. They will maintain professionalism and credibility and good customer relations. Sales teams work in communication with each other and with customers. It is, therefore, essential to have a local sales network that is easily reachable and dependable.

Building A Local Sales Network

To build a strong local sales network, you need to hire resourceful talent and train them in the best ways to target potential customers. Once your sales team is ready, you can focus efforts on promoting the product in the sales circuit.

Ready, Set, Network

The first step to start a sales network is to begin a search for connections and talents. Use LinkedIn or other career sites to scout and build connections with people in your field and who would be a good addition to your team. Use these platforms to search for and connect with potential customers. Generate connections and start conversations about your product and brand.

Consider Forming A Virtual Sales Team

With many employees switching to a work-from-home lifestyle, you may want to consider a virtual office. This does not only work for your employees but also gives you a chance to move outside the bounds of a specific location. You can look to expand your business to other countries and hire remote employees there to help customers locally. This way you can bring international clientele to your company.

Develop A Full-Proof Hiring Process

After scouting and researching, you may have a strong pool of salespeople to pick from. And so, you want to pay attention to the hiring process and what skills or factors matter to you the most. For instance, do you want someone who comes with years of experience? Or, do you want someone fresh who can be trained and coached for your business’ specific needs? Have them do a “Sell me a …” test to see the practical application of their talents. Also, ask for recommendations and reach out to them to develop a better picture of your candidate.

Besides sales skills, you want to look for good personal skills in your local sales network. Working in a team requires good team management and communication skills, and your ideal candidate should have them. This is even more necessary for a remote team as a lot of your communication will happen through emails and video calls.

Train, Train, and Train Again

Because your company will differ from other companies in one way or the other, training at the beginning is very important. Even if your hired talent has years of experience, ensure they go through training that highlights the tasks they will experience at your enterprise. Besides the initial training, perform analysis and conduct ongoing training to refresh important goals and skills. Create videos, webinars, buy educational books, do trivia nights: whatever you need to keep them up to date.

local sales network
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Other Tools and Resources

Consider communication and project management tools to make the organization and completion of work easy and clear. You can use Google Drive, Dropbox, or Microsoft Office to share and maintain files. Or, subscribe to a project management system like Teamwork or Slack to have all work communication, project status, etc. in one place. With these systems, employers can keep track of employees’ work and progress. Additionally, teams can collaborate together on shared files and shared projects. Customer relationship management (CRM) systems may also include statistics and metrics to track sales and responses.

For easy communication, consider getting a virtual business phone number with a voice over internet protocol (VoIP) system. Rather than traditional phone lines, VoIP phone systems use the internet to make and receive calls. You can easily sign up for one from a phone service provider that offers virtual, local, and toll free numbers. Providers like United World Telecom offer call forwarding services that forward or redirect incoming calls to a different number, where the call is to be answered. This way, you can forward calls to wherever your employees are located. With United World Telecom’s ‘Time of Day Routing’ feature, you can redirect calls to alternate numbers during specific times of the day. These features are meant to ensure no call goes missed and a salesperson is always available for your customers.

Generate Awareness and Familiarity

Spend a great deal of time working and developing your website. Most customers will look to your website for information and help. Therefore, their first impression of your website matters. It is also necessary to keep information on the website up to date. Provide educational and informational material with facts and genuine expert opinions through blogs and web content. The more your customer knows about your product, the more likely they will be to give it a try.

Use social media like Twitter, Facebook, etc., to create more visibility for your brand, product, and company. This is a good way to introduce your product to the sales circuit. Follow-up with customers through emails, special promotions, and more. Your current customers are a way to get referrals and new customers. Keep them coming for more.

Make Sales From Any Location

Advancements in technology have improved the way we communicate and sales teams can use this to their advantage. Build a local sales network anywhere and make sales globally with virtual phone numbers. Browse through our plans today to see how we can help you make those sales calls and support your network!

How To Start a Home Telecom Call Center Business

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Thinking of ditching your regular 9 to 5 job for one with more flexibility? A home telecom call center is just what you are looking for. With better work hours and less commuting, this work-from-home job can give you a great sense of work-life balance. So, what is a home telecom call center and how can you start one? Read on to learn more!

Virtual Call Centers

Virtual call centers offer a variety of services: sales, telemarketing, customer service, making reservations and appointments. They are hired by major companies to handle customer communication in an organized and easy manner. For example, these may include customer service for an eCommerce giant or booking hotel reservations for a travel agency. Inbound call centers often have a high volume of incoming calls. On the other hand, outbound calling is when a call center is making calls to customers for sales purposes.

What Do You Need?

Before you start your call center, research businesses or call center companies looking for remote help. Depending on the type of home telecom call center you want to run, you will need to invest in some equipment to unify processes. With respect to virtual centers, you will need to consider state and local requirements. And finally, you’ll need marketing tools to promote your service.

How To Start A Home Telecom Call Center

Let’s have a look at the different steps to keep in mind when starting a home telecom call center business.

Step 1: Research Job Opportunities and Fields

Spend time looking at the variety of options available for your industry, product, or service. Is there a surplus of call centers offering the same service as you? How can you stand out and be more resourceful? Consider extending your services to other states and countries. With a virtual set-up, you can reach clients anywhere in the world. The entire world is within your grasp. Here, you can also decide if you want to run an inbound or outbound call center.

Step 2: Check Local and State Requirements

Since starting a home telecom center is a business, you will need to file all necessary new-business paperwork. Review your state’s Office of Finance and Taxation. Then, check for zoning restrictions. Finally, register your business.

home telecom call center
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Step 3: Prepare a Business Plan

An important part of starting your own business, whether large or small, is to have a clear idea of how you are going to run it. This is where a business plan comes in. A strong plan will outline the necessary documentation, market research, profit projections, and finances for the company. This way, you are prepared for what is to come and have options to handle it.

Step 4: Invest in Call Center Equipment and Software

This goes without saying that a call center cannot run without the appropriate equipment and software. Your equipment or software may depend on what your client uses. For a home telecom system, you can choose a call center software that you consider comfortable and resourceful. Call center software is a system that enables easy call tracking and organization. Either way, you want to have the basics: a computer with the latest operating system, broadband internet, wired telephone, and a good quality headset.

Step 5: Get A Virtual Phone Number

Virtual phone numbers can help you create a virtual space enabling you to make and receive calls through the internet. This way, calling international customers won’t be as expensive as calling through a regular phone service. Additionally, virtual numbers such as toll free or local numbers are less expensive for customers to use. Toll free numbers bill the received party instead of the caller and local numbers will have regular, local charges. This way, you are not a burden for your customers.

Step 6: Market Your Skills

Build a website and use social media like career sites, Facebook, Twitter, etc, to promote your skills and talents. Marketing your home telecom business starts with marketing yourself. Tell them what you have to offer: call center experience, fluency in multiple languages, knowledge of call center software, and so on.

  Cost-Effective Communication

One of the main items you will need for your call center is virtual phone numbers. United World Telecom has local and toll free virtual numbers in more than 150 countries across the world. Sign up for a virtual phone number with United World Telecom today and develop a cost-effective communication channel for your home call center.

Traveling for Business? How To Get Your Passport

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Traveling for business is essential to creating and maintaining a global presence for your company. Often, you will need to travel to encourage new prospects to come aboard or to maintain good relations with existing customers and investors. These trips may be local, within the country, and sometimes abroad. If you haven’t already started expanding your business to other countries, now is the time to go global. And for traveling abroad, you will need a very important document: a passport. So, how do you get your passport and what else do you need to keep in mind when traveling for business? Read on to learn more!

How To Get Your Passport

Getting a US passport is a very simple process. All you need is a filled passport application form and the necessary documentation. Once the application is complete, the passport takes about 6-8 weeks to process. Here are the steps for how to get your passport:

Fill Out A DS-11 (Passport Application) Form

One of the most asked questions is: can you apply for your passport online? You can start the application process online or in-person. However, you will need to visit a passport acceptance facility to complete the application. To start the application online, use the Passport Application Wizard and fill out the application. Once completed, print the application and take it to the passport acceptance facility. Note that passport applications can not be submitted online.

Otherwise, download the form, complete the application, and go to a local passport acceptance facility to submit it. Whichever way you decide to start the application, remember: do not sign the form until you are instructed to do so in front of a designated official.

Personal Documents and IDs

Along with your passport application form, you will need to provide documentation providing your birth and citizenship information. Documents required are:

How-To-Get-Your-Passport
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1) Original proof of citizenship document and a photocopy of the document. One of the following is necessary:

  • US birth certificate
  • Certificate of naturalization
  • Certificate of citizenship
  • Consular report of birth abroad or certification of birth

2) Acceptable photo ID and a photocopy of the ID. One of the following:

  • Driver’s license
  • Government employee ID
  • US military ID
  • Current (valid) foreign passport

Acceptable Passport Photo

Next, bring passport-size photos, which can be easily taken at your local pharmacy or grocery store. Ensure that your photos have the following requirements:

  • Color photo
  • Taken in the last 6 months
  • Printed on matte or glossy photo-quality paper
  • Neutral expression with eyes open
  • Size: 2 x 2 inches (51 x 51 mm)

Calculate Your Fees

Fees are based on whether you are applying for an adult (age 16 or older) or child and whether you want a passport book or card or both. According to the U.S. Department of State website, these are the current fees for passport books and cards:

Product Application Fee Execution (Acceptance) Fee
Adult
Passport Book $110 $35
Passport Card $30 $35
Passport Book & Card $140 $35
Child
Passport Book $80 $35
Passport Card $15 $35
Passport Book & Card $95 $35

Submit The Application

Once you have completed the application, provided all necessary documentation, and paid the fees in-person at a passport acceptance facility, you have completed the process. Now, you wait for the agency to process your request.

Can You Get Your Passport Sooner?

The standard time for processing a passport is 6-8 weeks. However, this process can be expedited for special circumstances such as a life or death emergency or urgent international travel plans. Keep in mind that expedited processing has an additional fee. See the Get My Passport Fast page for more information.

Happy and Comfortable Travels!

Besides getting your passport ready, there are a couple of other things to keep in mind. For example, do you need to get a visa for the destination country? Also, check for travel warnings and advisories. Buy travel insurance and register your trip with the U.S Department of State.

You may also want to consider getting a business phone number from a virtual phone service provider like United World Telecom. With a virtual phone number, you can forward work calls from your office to your business number so that you do not miss any work calls when traveling. United World Telecom also offers local business numbers. Now that you know how to get your passport, sign up for a business phone number and be in touch with your customers while on the go.

How To Create a Phone Survey with IVR

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As a business, you know that listening to your customers’ wants and needs will help you to survive in today’s fast-paced economy. However, not every customer is forthright enough to comment on your business’ operations. However, the best way to go about finding out about their experiences with your business and potential pain points is simply by asking them with a phone survey.

The Amazingness of Phone Surveys

A valuable resource for your business because you can get direct feedback from your customers, the power of phone surveys is monumental. This feedback, in turn, leads to higher levels of customer satisfaction, loyalty, and – above all – shows that your customers’ opinions actually matter.

Thanks to advancements in cloud-based telephony and voice-recognition technology, you can optimize your phone surveys with IVR. Short for Interactive Voice Response, phone surveys with IVR offer recipients an easy way to provide feedback. Instead of online surveys, where participants can click through complicated questions with multiple choice answers, IVR-based phone surveys enable more direct communication. Either by simply pressing corresponding numbers or by using their voice, customers can provide honest feedback in the most efficient way possible.

Creating IVR Phone Surveys

In this article, we’ll cover how to create a phone survey with IVR to get the results your business needs to succeed, including:

  • Signing up with United World Telecom
  • Determining the Right Type of IVR Survey for Your Business
  • Best Practices for Creating IVR-based Phone Surveys

Signing Up With United World Telecom

The most obvious step to creating a phone survey with IVR is by utilizing United World Telecom’s services. United World Telcom’s top-notch IVR technology allows you to easily send polls and surveys to customers. Using United World Telecom’s API, you can also customize your IVR system to suit more complex needs. To learn more, read this article about IVR and contact United World Telecom to walk you through the process.

Determining the Right Type of IVR Phone Survey for Your Business

Not all phone surveys serve the same function. Phone surveys offer endless usages depending on the type that you choose. Let’s look at some of the most widely-used types:

Inbound IVR Phone Survey: Customers or leads receive an invitation to participate in a survey by calling a phone number. This is normally sent through email, letters, or other types of printed marketing material.
Call Transfer IVR Phone Survey: At the beginning of the call, current customers will receive invitations to participate. From there, they will transfer to a pre-recorded survey after their transaction or service call concludes. (Note: These are also referred to as “post-call IVR surveys”)
Outbound IVR Phone Survey: Invitations are broadcasted to a target audience (via radio, video, etc.) asking them to participate in a survey.

How To Create a Phone Survey with IVR
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Best Practices for Creating IVR-based Phone Surveys

Once you’ve determined what type of IVR phone survey you need, there are some best practices you should follow to get the best results and honest feedback. Below are several best practices to create engaging IVR surveys that achieve the results you want.

Determining Specific Goals for your IVR Phone Survey

Nothing causes customers more anguish than a survey that doesn’t seem to have a clear purpose. Before crafting a survey, you should brainstorm why you need the survey. It’s obvious that you want to improve your company by offering a phone survey, but you’ll want to target specific aspects of your company. For instance, you may want to improve customer service, so creating customer-service-oriented questions is a smart decision. Or, perhaps you want to determine which products your company should offer. For this, you want to ask them specifically what they would like to see improved and/or available.

Remain Concise Through the Process

The longer the survey, the fewer results you’re likely to achieve as customers will likely lose interest and drop off. Most phone surveys should take less than five minutes total – and for callers that have already been on the phone, that time is even shorter. Remember, it is better to get some feedback than none. Also, you’ll want to mention how long the survey takes. No one wants to get stuck on the phone or have a sense that it will never end.

Use Simple and Precise Language

Keep your phone surveys simple. Even if you deal with highly-technical products and services, avoid including words and phrases that aren’t normally used in everyday speech. The danger is that those surveyed might misinterpret these words/phrases and provide feedback that isn’t accurate.

Test Your Phone Survey

It’s a very wise idea to do a few dry-runs before launching an IVR phone survey. In other words, do not launch the survey until you’re confident it meets your criteria and flows well. You may notice that a specific question causes most people to drop off the survey. Or, you may want to add questions that clarify positive and negative responses.

With great service comes great power

Surveys are one of the best ways to gauge your customers’ experiences and get a feel for how they benefit from your services. With the information offered, we hope you will take advantage of the option of creating simple yet wholly user-friendly surveys via IVR. Effective and cost-friendly, this method can help you get the feedback you need to continuously provide great service and products that meet the needs of your clients.

How To Set Up a Business Phone System in your Office

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Need to give customers a way to reach your business by telephone? Setting up a business phone system is something nearly every business owner will have to do at some point. Get to know the process before diving in. This way, you can have a clear sense of how to get set up quickly and effectively. In this article, we’ll guide you through the process of how to set up the best business phone system for your office. Thus, you can get back to helping your customers.

Step 1: Choosing the Right Type of Business Phone System for Your Office

Before you can go about setting up your business phone system, you’ll have to choose between the various types. Since they all work a bit differently, different systems may be better for different businesses, based on specific needs. Some of the best business phone systems include the following options.

A Multi-Line Phone System

This type of phone system can handle multiple calls at once. This is because they all route to a main system that can then transfer calls to connected business lines. It uses traditional copper wiring. So, they are more basic and may not offer as many features as other phone systems. But, they’re easy to operate, as they’re very traditional. And, they’re known for being sturdy and reliable systems. Finally, they can be set up with both toll-free and local business numbers. So, multi-line systems may be a great option for many types of businesses.

Using a PBX Phone System

A PBX system offers all the same functionality of the multi-line system, but it has one major difference. Rather than housing all calling data in one main telephone unit, it’s all routed to a separate, centralized device. Or, rather than a device, a cloud (internet) software. Plus, it’s highly adjustable as it’s basically a personalized phone system for the office. So, it can offer a number of customizable features that may make doing business easier and more efficient.

VoIP Phone System

This phone system connects phone calls to business phone lines using broadband internet connection rather than traditional copper wiring. This makes phone calls on these systems fast and reliable as there is internet access all over the world. This offers the ability to house a number of business phone numbers and lines from one business office. And, provides other capabilities like the option to connect various business software to your phone lines like your internet CRM. Finally, since it works over the internet, you don’t have to have a physical business phone unit to utilize it. So, you can route calls directly to any telephone you want, including mobile devices.

best business phone system
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A Few Notes About Cloud-Based Systems

It’s important to note that both VoIP and PBX phone systems are cloud based phone systems. A cloud based business phone system is essentially a phone system that uses the internet. But, it does so to store business phone call data and connect calls. The internet business phone system is the most commonly used and set up for business needs. So, the following instructions will apply to these types of systems.

Step 2: Choosing Your Service

Once you’ve chosen the best business phone system for your office, you need to choose a phone service. So, choose one that can meet your needs. Certainly, you want to choose a company that can offer all business phone services in one place. If so, consider the business phone systems from United World Telecom. UWT offers virtual phone numbers, toll free numbers, and local numbers of all kinds.

Step 3: Choosing Your Business Phone Number(s)

After you have chosen your phone service, you can go about selecting the type of business phone number you want. And, the number to go with that line. If you want to offer your consumers a free, easy-to-remember phone number, choose a toll free number. Or, select a vanity number that’s relatable to your business by choosing digits associated with letters on the phone keypad. Want to call specific audience bases in certain areas of the world? You can select a local phone number so your business number has the same area code as your target audience.

Step 4: Choose Your Business Phone Features

You know the ins and outs of your business phone system, who your provider is, and have chosen your number. Now, it’s time to select from the various features of a business phone line. If you go with United World Telecom, you’ll have a number of virtual number features to choose from including:

Choose the features you know that your business can benefit from. And, set them up before starting to take calls. Once you have features chosen, you can begin passing out your new business phone numbers and taking business calls!

In Closing: Getting Help Setting Up Your Business Phone Line

Interested in the best business phone system for your office? Contact United World Telecom today to receive top-rated service for your business phone line system. And, take advantage of all of the cloud-based phone system features for your new business phone system.

How to Manage an Effective Sales Team

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Growing a sales-based business is not an easy task. It may be the single most difficult challenge a business owner can face. The success of any business depends on implementing the right strategies concerning brand development, marketing, sales, and customer service. Success doesn’t come instantly, but if one builds a solid foundation for the brand and is then able to manage an effective sales team, the sky is the limit.

Business Management Basics

Having a true passion for the business you are managing is extremely important for your success in your position. It is also important for the success of the company. There is a need for strong skills in the areas of business planning, strategy, finance, and marketing. There is also a need for communication skills, leadership skills, and a strong understanding of motivating and rewarding employees. A clear strategic vision for the company is a necessity. So is the ability to make informed management decisions based on research and analysis of the market, competitors, and other external and internal forces. Understanding the impact these aspects have on your business is critical.

What Makes an Effective Sales Team?

  • A strong, centralized sales culture and environment, established by the manager and carried forward by those on the sales team
  • Natural energy/ synergy between members
  • Meaningful relationship building with clients/customers
  • Great time management skills
  • Ongoing learning
  • Accountability
  • Communication and collaboration
  • Structured goals
  • Celebration of successes

Tips for Managing an Effective Sales Team

  • Recruit the best people for the job
  • Know how to sell
  • Provide consistent coaching
  • Inspire your team to succeed
  • Set the pace for the sales team
  • Clearly define a process
  • Measure the team’s performance
  • Manage the forward pipeline
  • Communicate effectively with your sales team
  • Protect the time of those on your team
  • Celebrate team successes

Sales Team Tools

Advances in technology, artificial intelligence, data analytics, and process automation have changed the landscape for sales teams over the last few years. With that in mind, some sales tools can help to improve a team’s overall performance, automate normally time-consuming tasks, and support significant transformations in the sales process. The tools are generally focused on the following:

  • Communications and conferencing tools
  • Content sharing and content management
  • Analytics
  • Account-based sales and marketing
  • Customer relationship management (CRM) systems
  • Email management
  • Performance management
  • Sales engagement
  • Sales and market intel
  • Lead generation
  • Productivity
  • Contract management
Manage Effective Sales Team
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Measuring Successes

The quality of any sales team strategy is only as good as its execution, and sales metrics are the guideposts. The best sales team managers know how to manage an effective sales team from beginning to close of the sale. They focus on a clear set of metrics and key performance indicators along the way. This information is then used to increase the effectiveness of decisions moving forward.

Growing a Sales-Based Business

It takes a lot to be successful in sales. You need to know your customer well and you need to be resilient when it comes to dealing with rejection. You need to know when to talk and when to listen. You also need to know when to lean on technology. This will help improve your processes, help you close a higher number of deals, and shift the time normally spent on those tasks to other things.

The potential benefit of the many tools on the market today is exciting. If you really want to tap into how to manage an effective sales team, make use of the best tools out there. Contact United World Telecom today to learn more. This can help you can spend less time researching and doing tedious things and more time selling and managing your sales team.

How To Get a Toll Free Number

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A toll free number is an 800 number typically used for business. These numbers allow for a convenient way to call long distance. Additionally, they provide businesses with a way to offer a completely free option for customers to reach out to them. Regardless of your reasons for needing one, you’ll need to know how to get a toll free number to begin using one. So, to help, we’ve come up with step-by-step instructions on getting your very own 800 number.

1. Determine Your Needs for a Toll Free Number

You can use toll free numbers for a number of things. However, a toll number is typically used as a business phone line. These numbers can help to make business better by:

  • Eliminating long distance fees. Customers can call businesses from anywhere in the country and world, as calls from these types of numbers are always considered local.
  • Can work for remote offices: Since they can be added to internet phone systems and even to mobile phones, they’re a great choice for businesses with remote employees.They’re recognizable and memorable: Toll free numbers are typically 1-800 numbers that can be used to help with branding efforts, as they’re easier to recognize and remember. Plus, you can choose your own vanity number to give your number a personalized, professional touch.

2. Figure out Which Features You’ll Need

Are you going to want your toll number to be able to take voicemail recordings? Do you want to offer customers the chance to hear a pre-recorded greeting before reaching their representative? Do you want voice messages to be sent in written form as text messages or directly to your email inbox? Depending on what you want your toll free number to do, you’ll need to determine the features you need before choosing your toll free number and selecting your provider.

3. Selecting Your Toll Free Number Provider

Choosing your toll number provider will depend on your financial budget and the features you’ll need. Global phone service providers like United World Telecom can set you up with mobile toll free business numbers that come with any and all the advanced features you’ll need. And, offer them at a great, affordable price.

How to get a toll free number
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4. Choosing Your Toll Free Number

Because they are customizable, you can choose your own number. This gives you an edge, as you can select a number that associates with your business, services, branding, and goods. So, rather than offering your consumers a random phone number, give them one to remember by using the letters associated with each telephone keypad number. For example, if you repair cars for a living, choose a number like 800-AUT-OFIX.

5. Checking Toll Free Number Availability

Even though you may already have a toll free number in mind that makes it memorable for your consumers, you have to first see if it’s available. Your toll number service provider will be able to tell you if the number you want is already taken or not. But, remember, there are more options for toll numbers other than 800, as you can also choose the variations 855, 866, 877, and 888 as well. So, even if your number isn’t available with 800, you can still keep the last 7 digits and choose from the other options instead.

6. Designating the Phone Number to a Business Phone Line

When you’ve determined the number you want and its availability, you can finally decide which phone to route the number to. Certainly, this can be any mobile device. They can route to other business phone systems as well, like cloud systems, VoIP systems, and multiple line systems. After you’ve selected the line your toll number is routed to, you can start to dial out and receive calls from this number. And, provide your customers with a free way to reach you.

Getting Your Toll Free Number Today

Now you know how to get a toll free number for your business. So, if you’re certain that they can help to provide a professional touch to your business, find out more about all of the features to choose from on United World Telecom’s website. And, contact us today to get started on the process of selecting your own business phone number today.

How To Get a Business Phone Number

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If you’ve recently started a business, you’re going to have to establish some type of business phone line. No matter if your business is large or small, or if you’re a B2B business or B2C type of establishment, you’ll need to give clients a way to reach you via telephone. Whether you need to set up a structured VoIP phone system or are going to have calls routed right to your cell phone, virtual phone numbers provide a great way to make business phone numbers memorable and build client trust. If you’re wondering how to get a business phone number that benefits both your business and your clientele base, here’s how to get started.

Choose Your Business Phone Type

Before you can go about setting up and choosing your new number for business, you’ll need to choose the type of business phone line you’ll need. Fortunately, with advancements in cellular and internet technology, you no longer have to establish phone systems and call rooms. Rather, you can simply have your business phone number set up directly on your smartphone. In either case, virtual phone numbers provide the flexibility and free calling services for your customers you want to provide.

In many cases, business phone lines may differ due to varying business sizes and needs. For example, if you have a virtual call center and don’t have a physical office where you and your employees meet, you may want to choose to establish your business number on cellular devices. And, you can even add extensions to each line so each employee has a personal business line. But, on the other hand, if your business consists of a physical establishment with multiple departments, you may wish to consider the functionality of a VoIP system.

Select Your Business Phone Number

Now that you know which phone you want your business number routed to, you can select your business phone number. At United World Telecom, we offer a few different options for the type of phone number you select. You can either choose a local number in your area or that of your target client base, or a toll free number. Local numbers can help to reach consumer bases in target areas, even if you aren’t located anywhere close. And, toll free numbers offer you the ability to create your own branded telephone number. As well as offer your customers a completely free way for them to call your business.

The Option of a Vanity Toll Free Number

When choosing a toll free number, think of numbers that can translate into lettering that benefits your branding. For example, if you own a taxi service, you may want to choose a toll free vanity number like 800-CAB-TAXI (800-222-8294 translated on the keypad). This way, your customers can more easily recognize your number and will be more willing to pick up or call you back.

How To Get a Business Phone Number
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Set up You Customized Business Phone Line Options

After you’ve chosen your number and verified that it’s available, it will be connected to your chosen phone line system. Then, you can go about setting up your customized business greeting and creating your voicemail recordings.

The business phone greeting is optional. But, it’s a simple way to have an idea about what a customer might be calling about right off the bat. When a customer dials your business phone number, a recorded greeting will provide them with options to more easily forward them to the correct department. Or, simply give you a better idea of what the call may be about. For example, you could set up your greeting to provide an option like, “For customer service requests, press 8.”

When you’re not around, you can have your virtual phone line forward calls to another number. Or, you can go the traditional route of a voicemail. If you want to give your customers a way to leave you voice messages, you’ll need to create a business voicemail recording once your phone line is set up.

Set up Your Employee Extensions

Instead of having to forward calls to the right employees every time a customer calls, extensions give employees individual phone numbers. But, they are all extensions of the same number: your business number. So, if you’d rather not have to forward calls and give your employees the capability of giving out their own business phone numbers, you’ll have to select extensions, which are usually four-digit numbers, that are designated to each employee. Once established, your customers can dial your business phone number with the additional extension to reach the specific employee of their choosing.

Getting Your Business Phone Number Through United World Telecom

Now that you know how to get a business phone number, it’s time to get started. Here at United World Telecom, we offer businesses many customizable options when it comes to choosing a business phone number. Whatever feature you need for your business, we can help to provide a business phone number that does what you need. If you need a new business phone number, visit our website to learn more about all of our vanity phone number features. It’s time you allowed your customers to reach you the way you want them to!

How To Create a Call Center Business Plan

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Starting your own business can be an exciting but frightening endeavor. You know that you want to be your own boss, manage your schedule, and may even want to work from home. But you may feel challenged in choosing a successful way to write a business plan that allows for all this. Creating your own call center gives you the business opportunity to make money from any setting, whether home or office. And allows you to create your own schedule to manage your income how you see fit using various call center solutions. So, how does one get started on writing a business plan to open a call center? Additionally, what does one need to ensure success right off the bat?

Determining What Your Call Center will Do

Call centers are used by many industries for a number of things. Call centers can help to increase sales production, offer customer service, set appointments, provide debt collection, and more. Call center agents can pick up inbound calls or may make hundreds of cold calls a day. To best determine how to go about starting your new call center business, you’ll first need to decide what your center will do by determining what you’ll offer.

Considering the Number of Employees You’ll Need

Before opening a call center of your own, you’ll need to determine the number of agents needed to manage the business successfully. There are centers of all sizes, but you don’t want to begin with too many agents, as you’ll quickly drown in overhead. On the other hand, you don’t want to hire less agents than you need, as you’ll struggle to accommodate all of your client needs. Think about your customer needs, how many consumers you plan to help on a daily basis, and how long it takes to help one customer on average to best determine how many agents you may need.

Furthermore, consider employment numbers in the future. So, if you plan for your call center to grow substantially, make accommodations for this before the hiring process begins. You don’t want new employees getting to your workspace to find they don’t have desks or phone lines. So, if it’s in your business plan to add agents down the line, make sure that’s something you can afford and are prepared for.

Business plan for call centers
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Choosing an Office Space or Home

Whether or not you’ll be hiring agents who work from home or accommodating them with a business space is important when determining a call center business plan. For example, if most of your agents have offshore contracts, you may not need the office space you initially planned for. Choose your office space based on the number of employees you know you’ll need to work in-house. On the other hand, if you know you want to provide your employees with a place to work, make sure you consider the location. Opening an office near the company brand can help to promote brand fluidity and trust in employees. Furthermore, it’s obviously helpful to choose an office space that’s near more employees. A shorter commute makes things easier for all.

Determining Call Center Solutions

Call companies have their own needs as they provide specific services. So, one of the final things you’ll need to consider when determining your business plan is your solutions. Choose solutions which can best help provide for your consumers. For example, if you’re opening a call center business that provides customer service support for a third party, you might want to implement call recording. This allows you to record all company calls to determine if your customer service strategies are working. Another example is if your company is an outbound cold calling center, you may want to purchase virtual toll numbers. This allows consumers to answer calls for free and forward them to any type of line!

Closing: Help with Starting Your Call Center Business

United World Telecom offers a number of call center solutions which can help to take your business plan to the next level. If you want your new business to succeed, you can help prepare yourself for success with our top-rated phone features and virtual phone number solutions. To learn more about how we can equip your new call center business with the solutions you need, contact us today.