Your browser does not support JavaScript!

Category: Blog

Main blog category used for urls name /blog/

What is Direct Inward Dialing (DID)?

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#69035001 ID#27446420

This post shares information about direct inward dialing from over twenty years of telecommunications experience.

What is Direct Inward Dialing?

Direct inward dialing, also known as DID or direct dial-in, is a telecom service that forwards incoming calls directly to voice over IP (VoIP) or to another telephone number anywhere in the world. DID enables callers to directly dial in to a phone extension without the assistance of a live operator or voice response menu.

What is a DID Number?

A local telephone number that corresponds to a particular country or city, and is not tied to a physical phone line is called a “DID number” (and multiple numbers are called “DIDs”).

DIDs can help scale the capabilities of any business phone system by enabling multiple new phone numbers to ring through to a single phone system or user extensions in the cloud.

How Does DID Work?

Direct inward dialing works by routing calls from a virtual phone number to a mobile or regular phone number on the Public Switched Telephone Network (PSTN) or to a Private Branch Exchange (PBX).

Nearly all modern organizations use direct inward dialing. It allows them to provide unique contact phone numbers for various departments. For example, a company will usually have a different phone number or multiple DID numbers for support, sales, and other departments. It’s also common to see larger corporations with direct numbers for each employee.

DID numbers work without additional hardware and are one of the most scalable telecom solutions in the market. We found the following tech acronyms most relevant to DID. Here is how each technology relates to direct inward dialing.

Voice over IP

Calls made to a DID number are usually forwarded to voice over IP using Session Initiation Protocol (SIP). SIP is a signaling protocol used to terminate and maintain voice communications in private telephone systems. This is usually the most affordable option. In 2018, an estimated 36% of all businesses used VoIP.

Private Branch Exchange

Direct inward dialing is frequently used in combination with a Private Brach Exchange, which is a multiline telephone system used within a company or organization. The trunks for DID service are unidirectional, forwarding inbound calls to direct extensions on the PBX.

Public Switched Telephone Network (PSTN)

It is not uncommon for businesses to use direct inward dialing with their plain old telephone system, as calls can be routed to traditional landlines or mobile phones on the public switched telephone network. The quality is generally top-notch with underground copper wiring used to deliver calls.

In second place after VoIP, an estimated 24% of businesses terminated calls from their DIDs to PSTN in 2018.

Primary Rate Interface (PRI)

Primary Rate Interface (PRI) is a standard telecom interface that businesses use to carry voice and data transmissions over a network. PRI uses T1 carriers on an ISD Network to ensure premium call quality. It was used by about 11% of mostly larger businesses in 2018.

Fax

DID can be also used to receive fax transmissions over IP, enabling a single fax machine to receive transmissions from multiple different DID numbers. It is less common than usage for voice transmissions.

Top 4 Benefits of Direct Inward Dialing

Direct inward dialing has many benefits for businesses. It is a scalable service that helps businesses expand internationally and manage call traffic more effectively while reducing costs.

1. Scalability

The top benefit of direct inward dialing is scalability. The service enables organizations to have nearly unlimited unique phone numbers for different departments and employees without requiring any additional equipment. Anyone can start small and scale the network as their business grows.

2. International Expansion

Another major benefit of direct inward dialing is international expansion. It helps businesses of all sizes expand across borders, as it’s possible to get DID numbers in other countries without requiring any physical presence in those countries.

For example, someone could get international DID numbers from most of the 195 different countries around the world without any investments in physical infrastructure.

3. Call Tracking

It’s easy to get unique DID numbers for different departments or individual employees. This makes it possible to track productivity and return on marketing investments. Streamline various functions of your business with real-time access to call detail records and analytics.

4. Cost Savings

A major benefit of this service is reduced costs. Efficient spending is the lifeblood of small- and medium-sized businesses. Compared to physical expansion with traditional phone lines, DID with VoIP can reduce telecom costs by up to one third.

Does Your Business Need Direct Inward Dialing?

If you are looking for more efficient ways to manage inbound and outbound calls, then you may consider getting a direct inward dialing service.  This service can cut down on receptionist costs by letting the caller reach the right department or employee. Furthermore, it reduces the time callers spend trying to find the right department and getting transferred from one to another. Together, you can improve caller experience and satisfaction.

DID versus Direct Outward Dialing (DOD)

Direct Outward Dialing (DOD) is a service that enables outbound calls from a DID number. DOD can complement direct inward dialing service to enable two-way voice communication with a fixed caller identification. In addition, DOD can also facilitate from any of the company’s main phone numbers on the network. 

Where to Buy DID Numbers?

United World Telecom provides DID numbers for business. You can purchase new numbers with us or port your existing number. We will work with you to get multiple DIDs for your business teams. Speak with our representatives to get started today!

What is a Call Page? Call Now Buttons Explained

Posted on by Luke Genoyer

Source: DepositPhotos.com - Lic#125550842 ID#27446420

Have you ever visited a website, browsed their awesome services, then left because you couldn’t get a hold of them over the phone? In this guide, we talk about how to prevent this with a call page.

What is a Call Page?

A call page, or call now button, is a simple script on your website that enables a button for visitors to request a free callback in under 30 seconds. It is the most effective tool to convert website traffic into sales calls.

More than 90% of visitors to your website will leave without buying anything. What if there was a way for you to convert more of those website visitors into hot leads?

How Does It Work?

There are no advanced programming requirements and no lengthy setup times to put a “call now” button on your website. Call pages work in 4 easy steps:

  1. You add a snippet of HTML code to your website.
  2. A call now button will appear on your website.
  3. A website visitor can click the button to fill out a form and request a free callback.
  4. The callback service first dials your agent and then calls your website visitor to establish a two-way voice connection.

Further customizations can be made down the line, but it’s that simple to offer a call now button on your website!

How to Use a Call Now Button

These are real-world applications that can enhance your business.

  • Small and medium businesses embed a call page into their websites for increased sales
  • Multinational enterprise offers voice calls to isolated countries
  • Call centers offer a call page for support

Top 7 Call Page Benefits

There are many benefits to putting a call now button on your website. Below we discuss some of the advantages of using a call page.

Convert More Website Visitors into Sales Calls

By engaging website visitors when they are most eager to buy, a call page helps websites convert more visitors into sales calls. Offer a free immediate callback option to answer any questions the visitor might have and convert the lead.

Offer a Convenient Way to Communicate

A call widget on your website helps reduce transactional friction by offering a convenient way for potential customers to request a call for free.

Voice is still one of the most preferred methods of business communication. However, many businesspeople will get deterred by having to dial an international phone number because international dialing conventions are confusing and there are usually long-distance fees associated with the call.

Enhance Customer Experience

A call page service helps provide a totally optimized customer experience. By offering your customers free calls back, people will not hesitate to get in contact with your business. A positive experience goes a long way in influencing a buyer’s purchasing decision and degree of happiness.

Reduce Telecom Expenditures

One of the advantages of a call page is that it helps businesses reduce telecom expenses. By initiating calls over the United World Telecom network, users can avoid paying excessive long-distance and international calling fees. There is still a charge for the outbound calls, but the costs are much lower because those calls are made through Voice over IP.

Convert HOT Leads

Leads on your website are most eager to buy your products. One of the advantages of using a call page is that it helps convert more hot leads. Sales will increase overall as more prospects are able to contact your business by phone.

Optimize Marketing Campaigns

What’s the point of spending money to drive website traffic if that traffic isn’t converting? A call page helps optimize various marketing campaigns and increase ROI by converting a higher percentage of visitors into sales calls. This solution helps maximize ROI for efforts related to driving website traffic.

Understand Web Traffic More Deeply

Thanks to the call detail records available, it is possible to analyze web traffic more deeply and understand customer behavior. You will be able to see which phone numbers and countries are being called, duration of the calls, and time of day. Understanding more data helps make important decisions.

6 Tips for Using a Call Widget

When used effectively, a call widget can help you convert up to 110% more website visitors. Here are six helpful tips that will help you generate more leads.

Customize the Popup

The first thing you want to do is alter the colors and texts on your page. It is good to use texts and colors that are consistent with your website and business. This helps ensure a favorable user experience.

Place the Widget on High-Traffic Pages

Depending on the nature of your business, different pages will have higher traffic than others. These are usually important product and service pages.

We recommend that you check which pages have the most traffic on your website and then insert the widget into those pages. This will help optimize conversions on pages with the most volume.

Embed the Widget on Your Home Page

A website’s home page gets more traffic than any other page. It makes sense for this reason to embed the callback widget onto your home page. You want people to see the call page and then reach out to your business.

Connect the Call Page to Your Contact Form

When a website visitor navigates to the contact form, he or she is likely very eager to connect with your business. It is very common, however, for website visitors to be discouraged when they are not able to get in touch with a business.

Implementing a call now button onto your contact form page helps convert more visitors at this crucial step in their customer journey.

Ensure the Widget is Displayed Properly

You spent a lot of time customizing your call page and inserting it into various pages on your website. Now you want to make sure the widget is properly displayed. We recommend checking how it is displayed across desktop and mobile devices across various browsers.

Configure Rules

Rules are important to help manage incoming calls more efficiently. Many companies will use IVR to automate certain rules. It is important to determine which agents should receive calls and at what times they are available. Modifying the black list of countries to disable unwanted destinations is also a good idea.

SIP Trunk Pricing Breakdown [Updated 2025]

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#2202475 ID#27446420

Choosing a SIP trunking provider for your business is a complicated decision, as you might not be aware of how the pricing is broken down or even what SIP trunking is. Here we will explain how SIP trunk pricing is broken down so that you can make an informed decision for your company. We will also explain how this service works and why businesses are using SIP trunks to streamline their office phone systems.

SIP Trunking: Definition, Costs, Benefits

Before we look at SIP trunk pricing, let’s review what is SIP trunking and how businesses can use this service. SIP trunks use Session Initiation Protocol (SIP) to convert voice signals to digital packets and transmit them from one user to another via an internet connection. One SIP trunk can hold multiple SIP channels and each channel equals one inbound or outbound call. Therefore, one trunk allows multiple users to make and receive calls through the same phone number simultaneously. Your business does not need multiple phone lines for different employees or departments.

SIP trunks can be easily integrated into existing PBX phone systems, which means that no additional hardware or installation is required. And they support both internal and external communication, giving your business a robust business communication system.

Why Should Businesses Consider SIP Trunks?

There are many reasons why businesses should think about investing in SIP trunking for their office communications. Here are the top benefits of using a SIP trunking service:

  1. Affordable SIP trunk pricing
  2. Global coverage via international call forwarding and toll free numbers
  3. Unified communications to streamline internal collaboration and external communication
  4. Mobility and scalability to expand and move your business as and when needed
  5. Reliable service with multiple levels of redundancy so that in case of emergencies or service failures, calls are routed to another location or device reducing service interruptions.

How Does SIP Trunk Pricing Work?

SIP trunking pricing is usually broken down into four factors. The service brings VoIP capabilities to your office’s private branch exchange (PBX) system, improving and enhancing your office system. This means that you can transmit voice, video, and other unified communications over an internet connection and through your office’s internal phone system. Because these systems work over the cloud and the internet, businesses can save on equipment costs and more. So, what is the general pricing structure of a SIP trunk?

Based on which provider you choose for your SIP trunking needs, these are the factors that affect the cost of your SIP trunk:

Monthly subscription

    • You may pay monthly or annually per channel or virtual number in service.
    • Additionally, you may pay per user.

Outbound calling rates: Metered versus Unmetered?

    • This is the cost per call or per minute for outgoing calls.
    • Is your plan metered or unmetered?
    • Metered plans: monthly fee + per-minute charges for outbound calls
    • Unmetered plans: monthly fee + fixed priced unlimited calling

Add-ons or premium services

    • Some providers charge for add-ons such as Call Recording, etc.

Setup fees

    • Cost of additional equipment or setup fees.

A diagram showing SIP trunking and associated costs.

Why are SIP Trunks Affordable?

SIP trunk pricing makes it one of the most affordable and cost-effective communication solutions out there. Since SIP calls transmit over the internet and not traditional phone lines, your business can make local, long-distance, and international calls at inexpensive rates. You can even enter new markets virtually without establishing a physical presence. This means expanding your business coverage in a cost-effective manner.

Additionally, you are made aware of your SIP trunking prices when you sign up — this means no surprises in your monthly bill. You will know exactly what you pay each month based on your service and the additional features you add on. And most providers don’t require you to jump into long-term contracts, making it easy to switch providers if the need arises. The cost is, therefore, predictable and within your control without the hassle of being stuck in long-term commitments.

How Much Does a SIP Trunk Cost?

The cost of a SIP trunk will vary depending on your requirements, but you can expect to pay around $25 to $50 per trunk. This is an example of how much a SIP trunk costs when you purchase it from United World Telecom.

*Please note that prices mentioned in this article are current prices and are subject to changes.

Monthly Subscription:

    • Customers will pay a monthly subscription for the phone number that will be used as their caller ID for outbound calls. US numbers start at $7.95.
    • They also buy a call credit each month. The Basic plan is $25.

International Calling Rates:

    • United World Telecom call rates are metered and there is a different calling rate for each country that gets deducted from the call credit.

Add-ons:

    • Outbound Call Recording for $5 monthly fee + 3¢ per minute.

Setup Fees:

    • None.
    • No long-term contracts.

Total SIP Trunk Pricing for United World Telecom:

  • $7.95 monthly subscription + $25 call credit = $32.95 per month

SIP Trunking Rates by Country

Here, we have summed up some of our international calling rates to popular countries — check them out:

1) United States of America (USA)

Destination Per Minute
USA 2.3¢
USA Alaska 6¢
USA Hawaii 2.3¢
USA South Florida 2.3¢
USA Toll Free 2¢

2) Australia

Destination Per Minute
Australia 2.3¢
Australia Mobile 4.9¢
Australia Special 4.9¢

3) Bangladesh

Destination Per Minute
Bangladesh 5¢
Bangladesh Dhaka 5¢
Bangladesh Mobile 5¢

4) Germany

Destination Per Minute
Germany 2.3¢
Germany Mobile 10¢
Germany Mobile Eplus 10¢
Germany Mobile O2 10¢
Germany TMobile 10¢
Germany Vodaphone 10¢
Germany Special 20¢

5) Hong Kong

Destination Per Minute
Hong Kong 3¢
Hong Kong Mobile 3.2¢

6) India

Destination Per Minute
India 2.3¢
India Mobile 2.3¢
India Mumbai/Bombay 2.3¢
India New Delhi 2.3¢

7) South Korea

Destination Per Minute
Korea South 2.3¢
Korea South Mobile 4.5¢

8) Mexico

Destination Per Minute
Mexico 2.3¢
Mexico City Mobile 2.3¢
Mexico Mobile Other 3.5¢

9) Saudi Arabia

Destination Per Minute
Saudi Arabia 12¢
Saudi Arabia Dhahran 12¢
Saudi Arabia Jeddah 12¢
Saudi Arabia Mobile 14¢
Saudi Arabia Riyadh 12¢

10) Singapore

Destination Per Minute
Singapore 2.3¢
Singapore Mobile 4¢

11) United Arab of Emirates (UAE)

Destination Per Minute
UAE 19¢
UAE Mobile 19¢

12) United Kingdom (UK)

Destination Per Minute
UK 2.3¢
UK Mobile O2 8¢
UK Mobile Other 8¢
UK Special 12¢
UK Special NGN 26¢

How to Reduce SIP Trunking Costs

United World Telecom can help you reduce costs spent on setting up your ideal phone system while ensuring you have all the tools and features necessary to improve inbound and outbound communication. Want to learn more about SIP trunking and VoIP? Call us at 1 (877) 898 8646 and talk to our experts today. Let us help you build stronger business connections.

Comparing Outbound Calling Service Providers in 2025

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#75769701 ID#27446420

Making a decision for a new outbound calling service provider is tough as it will determine how your business conducts its outbound sales calls. In this article, we will be reviewing Outbound Calling services provided by these companies: Five9, RingCentral, Nice inContact, 8×8, and United World Telecom. This information will allow you to make more informed choices when examining the services available from these different providers.

Outbound Calling Service Providers

Before we dig into the comparison between different outbound calling providers, let’s go through a brief overview of what outbound calling is and why your business should consider investing in this service, if you already don’t have one.

Outbound calling is a service meant to support a business’s outbound calling strategy. And so businesses use outbound calling services for the following reasons:

  • Make sales calls
  • Generate leads
  • Set appointments and sales meetings
  • For welcome, follow up, and reminder calls
  • For customer success and care, and more

Now, let’s look at five outbound calling service providers that you should consider:

*Please note that prices mentioned in this article are current prices and are subject to changes and tax inclusions.

1) Five9

Since 2001, Five9 has been offering inbound and outbound call center solutions to businesses. These solutions are geared towards bettering interactions between businesses and their customers. With these tools, businesses don’t need to rely on call centers to handle their incoming or outgoing call volumes.

What they offer:

  • Outbound calling tools
  • Multichannel communication
  • Call center software
  • Call routing options
  • Automatic call distributing (ACD)
  • Interactive Voice Response (IVR)
  • Reporting and analysis

Pricing: Monthly or annual. No long-term contracts. However, to get an exact quote for your company, you will need to get in touch with their customer service.

2) RingCentral

RingCentral aims to provide global communication tools so that businesses can stay in touch with their clients no matter where they are located. Businesses in every industry and of every size can take advantage of the features provided.

What they offer:

  • Auto-receptionist
  • Call monitoring
  • Music on hold
  • Virtual numbers
  • Integrations
  • Private branch exchange (PBX)
  • Customer relationship management (CRM), and more

Pricing:
RingCentral offers four virtual phone system plans for businesses to choose from.

Essential Standard Premium Ultimate
Monthly $29.99
per user/per month		 $34.99
per user/per month		 $44.99
per user/per month		 $59.99
per user/per month
Annually $19.99
per user/per month		 $24.99
per user/per month		 $34.99
per user/per month		 $49.99
per user/per month

 3) 8×8

8×8 is a company that provides businesses with advanced phone features to increase collaboration and productivity.

What they offer:

  • Integrations
  • CRMs
  • Call center software
  • Outbound calling service
  • Video conferencing, and more

Pricing: To get an exact quote for your business, contact 8×8’s customer service.

4) United World Telecom

Since 1995, United World Telecom has provided virtual telephony solutions to small businesses and large corporations across the globe. We offer business phone numbers for more than 160 countries across the globe as well as premium communication features to improve caller experience and customer satisfaction.

What they offer:

  • Virtual numbers: toll free, local, national, SMS-enabled, vanity
  • Call recording
  • IVR/PBX
  • Outbound calling (customizable caller ID)
  • Call forwarding and routing options
  • Call tracking
  • Reports & analytics
  • Outbound dialer, and more

Pricing:

United World Telecom offers a straightforward pricing model with no contracts or set-up or installation fees. Our plans are charged monthly or annually based and are not per-user based.

United World Telecom
Basic Value Power Premium Enterprise
Price $12.95/month $23.95/month $78.95/month $158.95/month $248.95/month
Monthly Minutes 200 551 2100 5,09 10,505

Choose the Right Provider

Picking a provider is a difficult decision and one that needs to be made with care. Therefore, research and pay close attention to details such as long-term contracts, set-up and cancellation fees, per-user fees, and so on. An outbound calling service can make or break your sales game. Invest in one now. For more information, talk to one of our experts today.

What is SIP Trunking and How Does it Work?

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#59652439 ID#27446420

Any business looking to grow successfully or maintain its success must keep checking in on its business communication system. If your business phone system is flawed or missing essential components, employees and customers will have trouble communicating effectively. As a result, this can lead to losing valuable customers. Here we look at business SIP trunking as a cloud phone solution and its benefits for companies of all sizes.

What is SIP Trunking?

As a new business owner setting up your business communications, you must have come across the term “SIP trunking” and wondered what it was and if your business could benefit from it. Here, we will discuss the significant details of global SIP trunking and its advantages so that you can make an informed decision.

SIP stands for Session Initiation Protocol. Business SIP trunking is a method of transmitting voice communications over IP. SIP usually works alongside an IP-PBX, which is a private branch exchange system boosting a company’s internal phone system with extensions. SIP makes it possible to send and receive voice, video, and other unified communications through an internet connection. It does so by breaking down voice signals and transmitting them from one destination to another.

How Does SIP Trunking Work?

A SIP trunk can carry multiple SIP channels where each channel is an inbound or outbound call. In standard SIP trunking, the SIP trunk connects IP channels to a PSTN or VoIP system. This allows for multiple calls to occur simultaneously. With this, your business can easily place calls to customers and other businesses as and when needed.

SIP trunks send voice, video, text, and other files to an end recipient using internet protocols. Originally, calls were connected through public switched telephone networks or PTSN cables. But, thanks to SIP trunking, we can now use IP to deliver calls as well. Because of SIP trunks, your existing PBX system can communicate through voice over internet protocol.

How Much Do SIP Trunks Cost?

Every SIP provider’s pricing will differ depending on what they offer and how much or what services you need. The price for elastic trunking depends on a variety of factors such as:

  • The type of subscription — monthly or annually; per user or per account.
  • Outbound calling rates — whether using a metered or unmetered plan.
  • Add-ons — additional services and features, usually advanced.
  • Set-up fees, if any — additional equipment and/ or installation fees.

Here is a guide to United World Telecom’s elastic SIP trunking prices:

  • Monthly subscription: Customers subscribe to a monthly subscription for their phone number. This number will be used as their caller ID for outbound calls. They can add more numbers, if desired. Our US phone numbers start at $7.95 per month. Subscribers can even opt to buy a monthly call credit for $25.
  • Outbound/ international calling rates: Our call rates are metered, which entails a monthly fee plus a per-minute charge for outbound calls. Each country has a different calling rate.
  • Add-ons: Outbound Call Recording can be purchased for $5 monthly, plus 3¢ per minute.
  • Set-up fees: No set-up fees or long-term contracts.

To get a clear idea of how much SIP trunking for a particular country would cost, check out our SIP trunk pricing page or call us for custom quotes!

What is Elastic SIP Trunking and How Does it Work?

Elastic SIP trunking is an advanced form of standard SIP trunking. Elastic trunking uses cloud-based virtual solutions to create a more flexible and reliable business phone system. Since this type of SIP trunking works over the cloud, it is much easier to integrate with other cloud communication services. As such, you can create a unified communication system for your business that is easily accessible and mobile.

Elastic SIP trunking takes this to another level by adding advanced features that traditional trunks lack. With elastic trunking, you can use more virtual communication tools such as virtual phone numbers (toll free, local, vanity numbers, etc.), DID numbers, call forwarding, and more.

how does elastic sip trunking work

 

Difference Between SIP Trunking and Elastic Trunking

SIP trunking and elastic trunking are very similar and yet they differ in certain ways. For instance, one major difference between standard SIP trunking and elastic SIP trunking is the way a user pays for the service. With standard SIP trunks, account users pay for the maximum number of simultaneous or concurrent calls, irrespective of how many calls you have running at a time. With elastic SIP trunks, you pay as you go. In other words, you pay for what you use and no more. Businesses that have fluctuating call volumes during different times of the year will benefit more from elastic trunks.

Let’s have a look at the other differences between these two communication models:

SIP Trunking Elastic SIP Trunking
System base On-premise hardware and equipment Internet connection; cloud system
Concurrent call capacity Based on the plan Unlimited; more flexibility
Geographical coverage Limited Global reach; more flexible
Billing model Based on the number of lines Based on the amount of calling
Payment pricing Billed a flat rate per month Billed on usage; pay-as-you-go
Set-up costs $0-$150 per trunk $0
Average costs $25-50 per trunk, per month $0.005-0.0009 per minute
Maintenance In-house IT team required Taken care of by the provider

7 Benefits of SIP Trunking

SIP trunking can do wonders for your office’s phone system in a number of ways. It can help you communicate better internally as well as externally. In other words, within the office, and with your customers. And, you can expand your network and reach by connecting with prospects from all over the world, thanks to virtual communication lines. From small businesses to large enterprises, everyone is switching to global SIP trunking and VoIP systems for many reasons. Here are some ways SIP trunks can boost your business communications:

1. Affordability

SIP trunks are relatively inexpensive, compared to traditional phone lines. Furthermore, you will be getting high-quality service for a reasonable rate through a more stable connection. And this is significant because you will be using this connection to transfer important business files and information. Instead of being forwarded through traditional phone lines, SIP calls route over the internet, making these calls less expensive.

This is even more useful for businesses that have a global reach and thrive on international communication. SIP trunking enables such businesses to forward calls internationally through international phone numbers while reducing long-distance calling costs.

2. Unified Communication Platform

With elastic trunking and cloud communications, your business and its teams can access all communication and business-related services in one unified communications platform. Voice, video, text, and other file-sharing among employees are made possible and the features are easy to use. This way your teams stay well-connected and have access to important and updated information as and when they need it.

3. Mobility

You can carry your service with you. For example, if you need to close up shop and relocate your business to a new location. Being able to take your communications with you, without worrying about losing important data or becoming inaccessible, is one less thing for you to worry about.

4. Advanced Communication Tools

Access to premium communication features and tools. United World Telecom offers:

  • Call recording
  • Outbound calling with customizable caller ID
  • SMS plans
  • Call forwarding
  • Interactive voice response (IVR)
  • PBX, and lots more

5. Global Coverage

Global SIP trunking can help you connect with prospects from neighboring cities, states, and countries with virtual local, international, and toll free numbers. Use an international call forwarding service to route calls over the internet to avoid international calling fees.

6. Improved Scalability and Flexibility

One of the most attractive benefits of SIP trunking is scalability. Organize, add, and manage your lines as needed and based on your business’ requirements. You can run multiple virtual lines simultaneously because SIP trunks host unlimited channels. They are sold in smaller quantities making them easy to set up and use.

SIP trunking enables businesses to expand or scale upwards or downwards as necessary. They can easily add or remove SIP trunks, use as many SIP channels as they need, and more without changing their phone system. Additionally, they can use these services from any location, making remote work more manageable.

7. Increase Connectivity and Productivity

Lastly, businesses can increase global connectivity with SIP trunking. Locals from around the world can easily connect with these businesses without paying high calling rates. And businesses can answer international calls from any location. All that is needed is a reliable internet connection.

Furthermore, the unified communication platform and easy connectivity lead to employees being more productive and efficient. Calls are managed well and communication between teammates is clear, irrespective of the distance.

Related: 5 SIP Trunking Benefits You Probably Don’t Know

Ready to Get SIP Trunking for your Business?

Business is all about evolution and adaptation to change. This is necessary if you want to succeed. Get SIP trunking by signing up with United World Telecom. We offer businesses a variety of services to aid in international connectivity and global customer support. To learn more about SIP trunking and how you can get started, speak with one of our experts or call us at 1 (877) 898 8646 today.

5 Tips for Improving Your Outbound Calling Strategy

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#5696700 ID#27446420

As a salesperson, you know the daily struggle of getting ahold of a potential customer and then losing them quickly like sand slipping out of a fist. While it’s good to stick to the basics, sometimes it may help to switch it up a little and get on with the times. So, how can you tweak your outbound calling strategy to lead to more sales?

Reevaluate Your Outbound Calling Tactics

Businesses make outbound calls to attract and convince new customers to purchase their products or service. And so, outbound calling goes hand-in-hand with sales. A couple of different factors come into play when creating and executing strong outbound calling strategies. Let’s look at how you can refine yours and increase overall sales.

1. Set Goals and Be on the Same Page

First and foremost, everyone needs to be on the same page and working towards the same goals. Therefore, spend some time discussing what the company wants to achieve through these calls. For example, how many sales do you need to make by the end of the quarter or biannually? Are all goals sales-focused or should some work towards customer care? And so on. Deciding these goals beforehand will ensure that everyone knows what they need to be doing and can track their progress accordingly. Actions with no end goal can be overwhelming and lead to a waste of time.

2. Work Alongside Marketing

Even though making sales calls is a job for the sales team, your in-house marketing team can provide insights into how to target and attract customers. For one, marketers can use market research to help you create a list of high-potential clients. They can also identify customers that don’t fall under your ideal audience so you do not waste time contacting weak leads. Additionally, your marketing team can help you understand the motive behind some customers purchasing your product which can then influence how you present and sell it.

3. Retrain Agents

Retraining employees every couple of months is a good idea because strategies and tools change. It is, therefore, necessary to keep employees up-to-date and teach them new techniques. Consider redoing your script if it is not drawing customers as you hoped it would. You can also use call recording features to review how employees perform on a call to highlight strengths and weaknesses. United World Telecom offers Outbound Call Recording that lets you record and access 100% of all calls for up to 6 years. Understand your call center agents’ daily challenges so that you can help them do better.

4. Adopt Active Listening Techniques During Outbound Calling

This goes without saying but when dealing with customers, agents must adopt active listening and pay attention to customer doubts or concerns. If a customer thinks you are calling just to make a sale and you do not actually care about their concerns, they will automatically switch off. Part of selling is to make the sale personal for each individual you are targeting. How can this specific person benefit from our product or service?

Be mindful of their time and always ask if now is a good time to talk or if they’d prefer setting up an appointment for later. If you don’t have an answer to their question, offer to follow-up and make sure you do so. These are some ways you can make the sale about the customer and not the business.

5. Use Analytics and Metrics

Lastly, be smart. Use analytics, metrics, and call tracking to determine customer preferences. What times or days are they more likely to answer? How many follow-up calls are appropriate before giving up? Can you employ other follow-up methods such as instant messages or email reminders? Play around with the data to tweak your strategies and find one that works best for your business.

Outbound Calling with United World Telecom

Upgrade your sales techniques by choosing United World Telecom’s outbound calling service. With this service, you will have full control in-house over how calls are placed and who is targeted. You, therefore, do not have to rely externally on an outbound call center. United World Telecom’s outbound calling service comes with a customizable caller ID. That is, if you purchase a variety of local and international virtual numbers, you can display one of those numbers when calling a specific country or state. This helps your enterprise create a local presence without the need to physically relocate. Sign up or talk to an expert for more information.

8 Best IVR Routing Strategies for Your Call Center

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#59323759 ID#27446420

If you’ve already set up IVR for your call center, the next step is to optimize how it handles incoming calls. A well-structured IVR system can significantly improve caller experience, reduce wait times, and streamline operations by routing callers to the right department or agent. While IVR won’t replace your support team, it can automate routine tasks—allowing agents to focus on more complex customer needs.

In this guide, we explore top IVR routing strategies that help businesses manage high call volumes, reduce agent workload, and enhance overall service quality. We’ll look at:

IVR: Best Routing Strategies

Efficient call handling is especially critical when serving both local and global customers—where time zones, language preferences, and response expectations can vary widely. The right IVR routing strategy ensures that every caller, no matter where they are, reaches the right resource quickly and seamlessly.

Not sure what IVR is or how it works? Read our introduction interactive voice response, its definition, and benefits.

There are a few different IVR routing strategies that have been proven successful over the years. Here are some top IVR routing strategies that you may consider:

1. Direct Routing

Callers select their preference or need and are routed to the appropriate department or employee.

IVR menu example: “Press 1 for company information. Press 2 for the reception. Press 3 for sales. Press 3 for customer service.”

If the caller wants to speak to someone in customer service, they will press 4 and be directed accordingly.

IVR direct routing

2. Geographic or Location-Based Routing

Callers are required to input or dial their zip code or other location ID to be routed to the closest location.

IVR menu example: “Please enter your zip code or location ID associated with your account with our business.”

Based on caller input, calls with be routed to office locations in different countries, states, or cities, as needed by your business.

IVR geographic routing

3. Time-Based Routing

Calls route to different numbers, lines, or locations based on times or time periods set by your business.

IVR menu example: Calls made to your business after-hours or over the weekend will be forwarded to your office in a different location or time zone. This way, callers connect to the next available agent and no call goes unanswered.

IVR time based routing

4. Percentage-Based Call Distribution

Percentage-Based Call Distribution, also known as Weighted Call Routing, enables businesses to allocate incoming calls across multiple teams, departments, or locations based on predefined percentages. This strategy is particularly beneficial for organizations aiming to balance workloads, optimize resource utilization, and enhance customer service efficiency.

Calls are distributed according to specified weight percentages. For instance:

  • 70% of calls directed to main call center
  • 30% routed to remote agents

This allocation ensures that each center handles a proportionate share of calls, aligning with their capacity and operational hours.

percentage based call distribution

5. Self-Service Routing

Callers select their preference or need and receive information via automation and prerecorded messages. This type of routing typically does not need an agent to participate. The caller, therefore, does not wait for an agent, reducing wait times and leading to higher first call resolution rates.

IVR menu example: “Press 1 for business hours. Press 2 for location details. Press 3 for business directory. Press 4 for account information.”

If the caller wants to know the location of the business, they will press 2 and hear a prerecorded message detailing the location.

IVR self service

6. Skill-Based Routing

Caller inputs a need or preference into the IVR system and is routed to the right agent. For example, language preferences.

IVR menu example: “Press 1 for English, Press 2 for Spanish. Press 3 for French.”

Callers who wish to converse in Spanish can press 3 for their convenience and be directed to interact with an agent who speaks the language fluently.

IVR skill based routing

7. Data-Directed Routing

Callers provide account data that identifies them and prioritizes and directs them to the right agent.

IVR menu example: “Welcome to [insert a company name.] Please enter your account number/ID to get started.”

Based on caller input, they will be provided with the next set of options related to their account. For example, if their fees are overdue, they will have a payment option or be sent to the accounting department. If they recently registered a complaint, they will be directed to the agent they worked with the last time they called, and so on.

IVR data directed routing

8. Least-Occupied Routing

Callers are routed to the rep who has taken or answered the least number of calls on a given day. In other words, callers connect to the agent waiting the longest to answer a call.

IVRleast used routing

Related: 10 Benefits of Using an IVR System

Testimonial MonitorsAnywhere

Learn More About IVR Routing

Want to learn more about call routing strategies for your interactive voice response? Call us today at 1 (877) 898 8646 to see how we can help you build your ideal automation system.

Comparing Phone Number Providers in Saudi Arabia

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#21082797 ID#27446420

Looking for a new provider to purchase a Saudi Arabia toll-free phone number for your business? We have compiled a list of providers that you should consider before you make a decision.

Saudi Arabia Toll-Free Phone Number Providers

When deciding which KSA toll-free phone number provider to go with, one must consider a variety of factors. These factors include coverage range, provider’s credibility, pricing structure, additional fees, and ease of use. We will look at different Saudi Arabia toll-free phone number providers and compare them so that you can make an informed decision.

*Please note that prices mentioned in this article are current prices as of January 15th, 2024, and are subject to changes and tax inclusions.

Saudi Telecom Company (STC)

Founded in 1998, STC is a company offering various information and communication tech (ICT) solutions, and mobile, and digital services for unified communications nationally and regionally in Saudi Arabia. STC has the largest market share of all telecom companies in Saudi Arabia.

What they offer:

  • 800 toll-free numbers
  • Universal Access Number (UAN) 9200
  • Voicemail
  • SIP trunk service
  • Audio conferencing service
  • Interactive voice response (IVR)
  • Call transfer

Pricing:

Monthly fee: 35 SAR = $9.33
Installation fee: 200 SAR = $53.33

How to get started:

Provide your contact details on their business website to receive more information about their services and to get started on purchasing your Saudi Arabia toll-free phone number.

Integrated Telecom (ITC)

Since 2005, ITC has been a telecom provider offering broadband, interconnection, and satellite services to Saudi businesses. ITC offers a Business Trunk service which includes a session initiation protocol (SIP) trunk service along with a Saudi Arabia toll-free phone number, UAN, or a vanity number. Furthermore, the service is integrated with voice over internet protocol (VoIP) features such as IP PBX.

What they offer:

  • Toll-Free numbers
  • UAN 9200 number
  • SIP Trunk with a specified number of channels as needed
  • Vanity Number (Optional)
  • IP PBX system (customer provided)
  • HD voice and video calls
  • Service delivered over Ethernet

Pricing:

Individual consultation to determine business needs.

How to get started:

It is not an easy sign-up process but they do offer a free consultation through their website. Contact customer service to get started on purchasing your KSA toll-free phone number.

GO Telecom

Etihad Atheeb Telecommunications Co, also known as GO Telecom, is a fixed-line operator in Saudi Arabia. They offer business phone solutions such as Saudi Arabia toll-free phone numbers, Direct Inward Dial Numbers (DIDs), and Direct Outward Dial (DOD) numbers.

What they offer:

  • 800 toll-free numbers
  • UAN 9200 number
  • Multiple SIP trunk lines based on your needs
  • IP PBX

Pricing:

Monthly fee: 30 SAR = $7.97
Installation fee: 150 SAR = $39.87

How to get started:

No online sign-up process is available. Call or email customer service to get your Saudi Arabia toll-free phone number.

United World Telecom

United World Telecom has been a provider of virtual communication solutions since 1996. They offer local, international, and toll-free numbers for more than 160 countries across the globe. In addition, they also provide advanced virtual communication features that enhance internal and external business communication. Their key advantage over local providers is their ability to forward calls internationally, more competitive pricing, responsive support, and added flexibility with no long-term contracts.

What they offer:

  • Toll-free numbers
  • Different pricing plans
  • Call recording
  • Call forwarding
  • Unlimited Extensions
  • Advanced IVR/PBX
  • Call Transfer
  • Select Country and Time of Day Routing
  • Outbound Calling with Customizable Caller ID
  • Inbound SMS plan
  • Can be used internationally

Pricing:

United World Telecom has 5 different plans based on your business size and the number of minutes needed. Additionally, there are no set-up or installation fees and no long-term contracts. These prices are for their KSA toll-free numbers with mobile accessibility.

Basic Value Power Premium Enterprise
Price 78.95 / month 158.95 / month 258.95 / month 358.95 / month 558.95 / month
Monthly Minutes 82 412 805 1,197 2,086

How to get started:

The sign-up process for a Saudi Arabia toll-free phone number from United World Telecom is quick and easy. You can sign up online through our homepage, and purchase your new toll-free number.

Choosing the Right Provider for Your Needs

Based on your requirements and how you want to set up your business communication system, pick a provider that fits your needs and your budget. Consider these questions: do you want a provider with additional benefits or simply a toll-free number? How many features would you like to use? Should your number be accessible internationally? And so on.

To purchase a Saudi Arabia toll-free number from United World Telecom, sign up on our homepage or call us at 1 (877) 898 8646 for more information.

Inbound Sales Calls vs. Outbound Sales Calls

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#11181280 ID#27446420

Trying to identify the best ways to increase sales for your business? There are a few different approaches you can take: inbound sales calls, outbound sales calls, or a combination of both. Let’s look at how each approach works and what you should keep in mind.

Inbound Sales Calls vs Outbound Sales Calls

Before we move into specifics, it is important to understand the basics of sales calls. These calls generally revolve around generating leads and sales. They include either contacting a set list of prospects to increase brand awareness and make sales. Or, running a strong customer service and support team that answers incoming calls, resolves queries and concerns, and sells new products and services. Depending on the type of business you run, you may benefit from inbound sales or outbound sales calls, or both.

Inbound Sales Calls

There are typically two types of inbound sales calls. The first type refers to “hot calling” which is basically customers calling your business to resolve a query or initiate a purchasing process. The customer may have interacted with your website or seen a promotion on social media that piqued their interest. Now, you have managed to get their attention and interest. But it is on the inbound sales call where you convert this interest into a sale.

The second type of inbound sales call refers to “warm-calling” where you call customers who have interacted with your business. Maybe they signed up for a newsletter or emailed you a query or downloaded a PDF through your website, etc. This customer could also be a past or recurring customer who you are following up with. They made the first contact and now it is up to you to give them a reason to make a purchase and become a returning customer.

Outbound Sales Calls

Outbound sales calls refer to cold calls made to a predetermined list of prospects. This list is usually put together through market research and buyer persona reviews. Then, your sales team calls these individuals, informs them of your company’s products and services, current promotions, and sells to them. Some companies outsource their outbound sales calls to virtual call centers.

More recently, businesses subscribe to an outbound calling service to call local and international individuals in a less expensive way. An outbound calling service lets you make calls through the internet instead of traditional phone lines. And you have the opportunity to customize your caller ID to display specific local or toll free numbers instead.

Which Can Benefit Your Business?

This depends on the type of business you run and what you want your calls to do. For example, do you want customers to reach you when they are ready? Can your marketing efforts support an inbound sales call strategy? Is lead generation the focus of your company? Do you want to use customer service and success to make more sales?

However, you do not have to choose one over the other. With a strong customer support and service team, you can have outbound and inbound sales calls working together. This way, you target prospects based on marketing results as well as engage with interested customers who reach out to you. Having the right communication tools can help you maximize your company’s visibility as well as generate more leads.

United World Telecom Can Help

United World Telecom offers virtual communication tools for businesses of every size and in every industry. Whether your calls are focused on outbound or inbound sales, our features and services can enhance the way your business interacts with its customers. To learn more about what we offer, call us at 1 (877) 898 8646 or talk to an expert.

Use Outbound Calling and Call Recording to Improve Customer Relations

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#25189551 ID#27446420

As a business owner, you know how important it is to build and maintain customer relations. Thankfully, there are telecom solutions that can boost interactions between a business and its customers. An outbound calling service and call recording software are two such solutions. Here, we will discuss how these services can benefit your business.

Customer Relations: A Necessity

Customer relations refers to the relationship between a business and its customers. Good customer relations leads to customer satisfaction which increases retention rates. If your business fails to keep customers satisfied, then you will find them leaving your business for a competitor. So, what can you do to help your employees create strong customer relations?

Outbound Calling: Connect with More Prospects

Outbound calling is one of United World Telecom’s premium services that allows businesses to call local and international clients at reasonable calling rates. Most companies think of outbound calling as a way of generating new leads where the sales team calls potential customers and tries to sell products to them. While outbound calling does accomplish this, it also can do more.

You can also follow up with existing clients to practice customer success and help them achieve their goals. Customer success is when you work closely with consumers and clients to chart a course of action that helps them complete a goal. In this case, interaction is more long term than a customer support interaction.

How can your business improve customer relations with outbound calling? You can:

  • Welcome new customers
  • Follow-up with recent purchases or older customers
  • Generate leads
  • Increase brand awareness
  • Study different markets and customer preferences
  • Research the market
  • Set appointments
  • Make reservations
  • Track customer success efforts
  • Send reminders
  • Collect feedback, and more

Call Recording: Improve Quality and Accountability

Call recording software, also offered by United World Telecom, lets you record up to 100% of incoming and outgoing calls. You can store these recordings as MP3 files for up to 6 years within your account’s control panel.

Recording business calls gives your business the opportunity to go back in time and review important interactions. As a result, you can determine areas of improvement and sales tactics that worked. Additionally, recordings can be studied to find better ways to communicate with clients and learn what it is that they prefer or appreciate. With call recording, you get a better understanding of your target audience and learn how to serve them better.

How can call recording help your business maintain customer relations? You can:

  • Study recordings to identify strengths and weaknesses
  • Use recordings to train new employees
  • Collect and track customer information
  • Conduct performance evaluations
  • Maintain compliance with regulations
  • Keep customer information safe
  • Gather feedback
  • Protect against liabilities, and more

Customer Success and Customer Relations

As a business owner, you must strive to provide your employees with the right tools that can support their jobs. An outbound calling service can help them connect with a wider range of potential customers. This will, in turn, bring a more diversified customer base for the company. On the other hand, call recording will help them learn from their mistakes and accomplishments. You can further incentivize appropriate behavior by rewarding employees who do well in the recordings.

When employees are given the right tools, they are able to focus more on customer interaction and customer relations. Services and software that are easy to use will ensure that less time is spent working the systems and more time is spent on winning customers over.

Win Customers Over and Grow Your Business

United World Telecom strives to give you top-notch features and tools that can support your business’ communication needs. We want to help you expand your reach and increase customer retention rates. Outbound calling and call recording are two popular services we offer for this reason. To learn more about how these services can benefit you, call us at 1 (877) 898 8646.

How To Boost Your Own Virtual Call Center

Posted on by Meryl D'Sa-Wilson

Starting your own cloud or virtual call center is an easy task to accomplish with the right tools and essentials. Here we will look at the different aspects to consider to ensure you do the best for your call center.

Virtual Call Center: What You Need

The key to running a successful virtual call center — or any business for that matter — is having a strong business plan and a clear idea of what the end goal is. Therefore, be in constant communication with your team so that everyone is on the same page. Provide refresher training materials to maintain the desired standard. As the center’s manager, you must provide agents with the resources they need to make sales and create strong connections.

Establish Virtual Communications Channels

To function as a virtual call center, you need cloud-based communication solutions from a phone service provider such as United World Telecom. Start by getting a toll free, local, or international virtual business number. Calls made to this number will be routed over the internet. This makes it inexpensive for you and your customers to be in touch. This is important when establishing communication channels between your business and its contacts.

Part of being a reputable organization is making it accessible and reachable. If interested prospects have to jump through hoops or wait long periods to hear from you, then they will most likely take their business elsewhere. So, have an easy-to-remember business number, active social media accounts, click-to-call ads and widgets like our CallMe Click feature. All of this is to ensure that customers can connect with you quickly.

Get the Necessary Equipment and Software

Now for the equipment needed. Considering you are running a cloud call center, most of your employees and agents will be remote workers. Therefore, you need software and technology that can support remote working.

Content and project management systems that work online can be very helpful in tracking data, calls, tasks, projects, to-do lists, and more. Additionally, you may want to make use of a customer relationship management (CRM) system to track customer data and call information.

Furthermore, you may even want to consider investing in outbound calling and call recording software. Outbound calling lets you customize your caller ID by displaying a specific number from your list of purchased numbers. For example, consider that you want to call a client in Saudi Arabia. You can use United World Telecom’s outbound calling service and have the outgoing caller ID display a local Saudi Arabia number, instead of your actual number.

With United World Telecom’s call recording software, you can record and store calls for up to 6 years. Use these recordings to train new employees, find strengths and weaknesses, as evidence against liabilities, and more. Additionally, check out our article about how to successfully run your virtual call center with outbound calling and call recording to learn more.

Train and Take Care of Your Employees

Now, the most important aspect of running a cloud call center is ensuring that your employees, reps, and agents are doing their jobs right. Offer training, webinars, seminars, web-based workshops, incentive programs, and more to encourage them to do their best. You also need to ensure that they have a good understanding of the different programs and software being used.

You can include call recordings in performance analyses to highlight what agents are doing correctly and what areas need improvement. Be in constant contact with them and be prepared to resolve upcoming issues and concerns.

Advertise and Promote Your Virtual Call Center

Running a virtual call center may seem like a daunting task. But if done correctly with the right employees and right tools, you can get the most out of it and enjoy doing it at the same time. For more information, contact us at 1 (877) 898 8646 or talk to an expert today.

Customer Support vs. Customer Success: What is the Difference?

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#31199495 ID#27446420

Often used interchangeably, customer support and customer success are actually two separate business functions. And because they are different, they require different skill sets and strategies. Here we will look at the difference between these two customer-centric services.

Customer Support vs Customer Success

It is no secret that both customer support and customer success are essential to the successful running of a business. These services are aimed towards providing support and care to customers so that your product can help them achieve their target or goals. However, how do you decide which one is more important for the purposes of your brand and product?

Customer Support

Customer support is when your support team assists a customer in solving a problem they face while interacting with your product or service. For example, they are having trouble logging into their control panel or a piece is missing or they cannot renew their service, and so on. The transaction is begun and ended by the customer and is meant to solve immediate problems.

Speed and expertise are important factors in providing good customer support. Customers, usually panicking about their issue, want it resolved quickly and by someone who knows what they are doing. The main goal should be solving the problem during the first call itself.

It is, therefore, a reactive service. In other words, the customer has a question or issue with your product and the rep reacts to it with the attempt to resolve it. This means that customer support reps have to be on it as soon as a problem arises and follow-through until it is resolved. Because of this, this service by itself can get you and your customers only so far.

Customer support teams use toll free business numbers to handle large incoming call volumes making use of features like call forwarding and call recording. These features help with call tracking efforts by providing necessary information about call activity. Customer support metrics measure the speed and quality of the service received. Call recording, on the other hand, also offers a chance to review past calls and interactions.

Customer Success

Customer success, on the other hand, is initiated not by the customer but by the business. It attempts to provide the customer with the necessary tools and information that they may not even know they need. Some tactics include upselling and cross-selling, suggesting other products and services, upgrades, etc. The point of offering these tools is to bring the customer closer to their goal and to make the journey easier.

Customer success, therefore, takes a more proactive approach. It involves helping customers during the process; not after the fact. Offering strong customer success includes:

  • Developing and building strong relationships with customers
  • Understanding customers’ needs and their goals
  • Taking important metrics into account
  • Assisting customers in achieving their goals
  • Enabling the implementation of your products

One way to think about it is that with customer success the business and the customers are working together as partners trying to achieve long-term goals.

Customer success teams also can make use of toll free numbers or local business numbers to stay in contact with customers in different states and countries. Subscribing to a virtual phone service offering such numbers can also provide teams with metrics used to measure customer success through such aspects as customer retention rates and through call tracking strategies.

Which is Right for You?

Depending on what services you offer, you can choose to have either a customer support team or a customer success team. However, the recommendation is to have both. With both customer success and support, you can provide all of your customers with the assistance they need. Customer success can often build on customer support to ensure the problems and issues don’t occur again.

Choosing the Right Provider for Your Customer Care Team

United World Telecom offers cloud-based communication tools and features that can support and enhance your customer relations. Find out how we can help by talking to an expert.

Making Outbound Calls from a Toll Free Number

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#168593172 ID#27446420

Toll free numbers combined with outbound calling can greatly improve a company’s sales and customer retention rates. Businesses with a high outgoing call rate should, therefore, consider outbound sales strategies. So, how do you make outbound calls with a toll free number?

Outbound Calling: Purpose

Outbound calling is a communication service, mostly used by call centers and appointment setting services, to call customers or prospects on behalf of a corporation. Such calls are made to generate sales, conduct market research, provide customer care, and more. Outbound calling can, therefore, give you ways to attract new customers while also taking care of existing customers. Most businesses use outbound calling to:

  • Welcome new customers
  • Verify new accounts or purchases
  • Follow-up calls
  • Set appointments and make reservations
  • Send reminders for payments or appointments
  • Increase brand awareness
  • Research the market
  • Gather feedback, and more.

You can either outsource your outbound calling needs to centers designed for this service or take care of such calls inhouse. For the latter, you will need a reliable phone service that supports outbound calling while providing good call quality and additional communication tools like call forwarding, outbound IVR, etc. A virtual phone service offering these solutions may, therefore, be the ideal choice for an office phone system.

outbound toll free
Source: DepositPhotos.com – Lic#36991743 ID#27446420

Benefits of Getting a Toll Free Number

You’ll notice that large corporations and established enterprises will have a toll free number as their contact number. This is because toll free numbers are free to call as they charge the receiver instead of the caller. And so, individuals usually prefer calling a toll free number as they know that these numbers don’t charge extra for calling.

And so, getting a toll free business number will place your company alongside other large, famous ones. This will present your company as a professional one. Additionally, customers will appreciate this as it provides them with a quick and easy way to contact you. More importantly, when receiving a call from a toll free number, they will know that the call is likely coming from an established enterprise. Chances of them answering a toll free number is higher than a random, unknown number.

Customizable Caller IDs

Companies that have more than 50% of their calls going out to customers can benefit from an outbound calling service. United World Telecom’s Outbound Calling service lets you make local and international calls at reasonable rates. In fact, you can purchase a variety of virtual numbers that are toll free, local, and international, and then customize your caller ID to display one of these numbers. And so, you switch up your caller ID depending on where you are calling and if you want to seem like a local or national business.

Make Outbound Calls With United World Telecom

To get outbound calling, you first need to purchase virtual numbers from a toll free forwarding service or virtual phone number provider. You can quickly sign up for a business toll free number on the United World Telecom homepage. Select the desired number type and prefix, and enter the destination number; this is where you want your calls forwarded to.

Then, choose a phone plan and add Outbound Calling to the plan. With United World Telecom, you can also add Call Recording to record up to 100% of outgoing calls. This is a great feature to use for quality assurance and compliance purposes.

Once you complete your purchase, you will have a toll free number service ready for use. You can then open your control panel and navigate to the Outbound Calling tab to start making outbound calls. Here, you will also have the option to change your caller ID. Start making outgoing calls and generate new leads and sales with your toll free number.

Attract More Customers with a Toll Free Number

Maintain a professional company image and upgrade your cold-calling and customer retention strategies with outbound calling and toll free numbers from United World Telecom. We offer business numbers in more than 160+ countries, so we can assist you in reaching clients all over the world. Sign up today or contact United World Telecom at 1 (877) 898 8646 for more information.

Tips for Running a Successful Virtual Call Center

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#11796646 ID#27446420

Thinking of opening a cloud or virtual call center? Well, you are in luck. It is now easier than ever to start and run a full online call center, thanks to advancements in telecom technology. You will business phone service with features and tools that assist your communications. Outbound calling and call recording software are two must-haves for a cloud call center to be successful.

Running a Virtual Call Center

As a virtual call center, you will be working with inbound and outbound calling for different businesses. That means you will engage in making and receiving customer calls. These calls revolve around technical and product support, sales and lead generation, and more. To run a successful call center, you must adopt important virtual communication tools. Let’s look at how outbound calling and call recording, specifically, can boost business dealings.

Benefits of Cloud Call Centers

With a virtual call center, your business can go beyond its immediate location and restrictions and enter global spaces. And, your teams become more equipped to manage calls, assist customers, and maintain productivity even when working virtually or remotely. Here are the top reasons to run a cloud call center:

  • Mobile and flexible
  • Scalable and reliable
  • Low infrastructure and maintenance costs
  • One unified platform to connect distributed teams
  • Options for multichannel communication
  • High cloud communication security
  • Global reach and coverage
  • Call analytics and metrics tracking.

Top Virtual Call Center Features

Two of the main cloud call center features include outbound calling and hosted call recording. These features have been growing in popularity recently with more and more call centers switching over to the cloud.

Benefits of Outbound Calling

Outbound calling refers to calls made by a company to its customers. This can be done in-house through a virtual outbound calling service or by outsourcing to a call center. Outbound calls occur for sales and telemarketing, feedback or verification purposes, or to update contact lists and customer data.

You can get outbound calling for your business by signing up online. Purchase virtual numbers from United World Telecom and customize your caller ID to display one of these numbers. For example, you can have local and international numbers for different cities and states. Then, when you call a specific location, you can use a local number instead of a toll free or international number that customers are not familiar with. Unknown numbers are often ignored. Individuals are much more likely to answer the call of a local number. Outbound Calling, therefore, enables you to make long-distance and international calls with that location’s caller ID.

With outbound calling, you can follow up on customers, send them appointment and payment reminders, update customer data, collect feedback, raise funds, and more. This service gives you yet another means of staying in touch with clients and strengthening relations. Here are some tips to improve your outbound calling strategy.

Call Recording for Quality Assurance

It’s simple: you cannot operate an efficient call center without good agents. One way to monitor and train your reps is by recording calls and reviewing them. This is a good way to maintain quality assurance and call center standards. It also enables record-keeping which can protect your virtual call center from business and personal liabilities and misunderstandings. More and more corporations are adopting call recording software to keep records of their customer and contact list.

A call recording service from United World Telecom lets you record up to 100% of your calls and store them as MP3 files for up to 6 years. Additionally, you can add Call Recording to Outbound Calling to record outgoing calls as well. You can add this feature to your cart when shopping for virtual numbers.

This service can also be used to maintain compliance, depending on what sector the business you are representing comes under. For example, the financial services industry functions under the Dodd-Frank, MiFID II, and GDPR regulations and finance companies must keep up with their laws. While using call recording software, make sure you are aware of local and state regulations. Some countries do not allow recording unless one or both parties consent verbally or in their contract agreements. And so, it is important to keep these regulations in mind when choosing to record business calls.

Get Outbound Calling and Call Recording with United World Telecom

Boost your communications and sales by adding Outbound Calling and Hosted Call Recording to your office phone system. Contact us to find out how you can use these services or sign up for a virtual number and start building your virtual call center today!

Improve Communication With Business VoIP

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#16365337 ID#27446420

As a business owner, you may have often wondered, is there a way to improve business interactions without overspending? Well, yes, there is. Business VoIP is a cloud-based communications solution that is cost-effective and sustainable. But first, you need to understand what VoIP is and how you can use it best.

Business VoIP: Using VoIP in the Workplace

Voice over internet protocol (VoIP) enables you to make and receive phone calls over the internet instead of a phone line. Therefore, VoIP lets you engage in phone conversations through any device (smartphone, laptop, deskphone, etc) and from anywhere in the world. In recent years, VoIP has been growing more and more popular with US companies across different industries.

Besides phone calls, you can also send and receive video, audio, text messages, and files from one system to another. You can also transform any device into a business phone that has VoIP capabilities. And so, even when you are traveling, you can conduct business as well.

Let’s look at the many reasons why business VoIP should be the next switch for your corporation.

Lower Costs and Increased Accessibility

Most companies are switching to business VoIP because VoIP phone systems are cheaper to purchase and install. They do not require expensive hardware or elaborate set-ups. More importantly, because they transmit calls over the internet instead of traditional phone lines, call charges are considerably less. This allows you to make international calls without paying high long-distance calling charges.

A virtual communications provider will offer different plans that you can choose from based on your call volume and business size. Then you pay for how much you use, and you remain accessible no matter where you are. You can get virtual local and international numbers with familiar country and area codes. Individuals are more likely to call or answer a call from a number code that is local and that they recognize.

Personalize with Advanced Features

Every enterprise needs to create and maintain an image of professionalism and customer care. Becoming accessible is one way to do so. Another way is to use additional communication features to personalize and control business interactions. When you get business VoIP from a cloud-based communications provider, you get access to other exciting features that help organize and streamline company calls. Here are some features that United World Telecom offers:

  • Call Forwarding – Forward incoming calls to desired numbers
  • Interactive Voice Response (IVR) – Automated response assists and directs them to the right department through a series of menus
  • Outbound Calling with Customizable Caller ID – Display desired caller ID when making outbound calls for sales and lead generation
  • Customized Greetings – IVR feature that greets customers and offers information about the company
  • Call Recording – Record incoming and outgoing calls for quality assurance and compliance purposes
  • Time of Day Routing – Route calls to certain numbers during specific times of the day
  • SMS to Email, Voicemail to Email – Receive texts and voicemail copies in your inbox
  • Call Tracking – Track incoming and outgoing calls with multiple virtual numbers

Encourages Collaboration Across Teams

With call transfer, multiple extensions, and the ability to communicate from anywhere, business VoIP makes it easier to communicate within teams. This is especially beneficial for companies with remote employees and offices. Through high-quality audio and video communication, you can also be in the know. This leads to more productivity and fewer interruptions.

Bolster Office Communication

With advancements in technology, it is easier than ever to improve office communication to make processes more efficient. So, what are you waiting for? Sign up for a business phone number and start building your VoIP system. Not convinced yet? Talk to an expert to learn more. We are here to help.

GDPR Compliance: Everything You Should Know

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#316138756 ID#27446420

Are you a company or enterprise doing business with an EU-related organization or client? If so, the GDPR compliance is something you need to be aware of. The EU brought a new regulation into effect on May 25, 2018, which imposes obligations on all organizations targeting and collecting data of people in the EU. And aspects of this regulation affect businesses’ data processing abilities as well as storing personal data, call recording, etc.

What is GDPR Compliance?

The General Data Protection Regulation (GDPR) is the strictest privacy and security law in the world. Advancements in technology and the invention of the internet have paved a new way for invaders and hackers to gain personal data. And this has brought light to the need for modern protection. In this day and age, individuals are more trusting of the internet and cloud services and are often sharing personal and sensitive information in places where they can be abused.

The GDPR regulation provides a strong stance on data privacy and security. Any company not paying attention to GDPR’s laws and in accordance with GDPR compliance can suffer harsh fines and penalties. However, because of its length and depth, it can be an overwhelming prospect to understand and follow, especially for small businesses.

Important GDRP Principles

If you are a company processing customer data on the daily, then GDPR compliance is a requirement for your business. Here are the seven principles that serve the protection of data as well as accountability:

  1. Lawfulness, fairness, transparency ‒ Process personal data in a lawful, fair, and transparent manner in relation to the data subject
  2. Purpose limitation ‒ Process and collect data for specified, explicit, and legitimate purposes and not a manner incompatible with those purposes
  3. Data minimization ‒ Collect data that is adequate, relevant, and limited to what is necessary to be processed
  4. Accuracy ‒ Keep accurate and up to date information. Inaccurate data should be erased or corrected without delay
  5. Storage limitation ‒ Store for no longer than necessary unless stored for archiving purposes in the public interest, scientific or historical, or statistical purposes.
  6. Integrity and confidentiality ‒ Process in a way that ensures the security of personal data and protection of unlawful or unauthorized processing
  7. Accountability ‒ Controller should be responsible for and demonstrate compliance with all of the above

Call Recording and GDPR Compliance

These principles ensure that enterprises requiring data processing and retention follow GDPR compliance. Not many realize that call recording is one means to collect and store customer data. Call recording can serve as a highly resourceful tool to improve a business’ communication and customer interaction. With the ability to reference old calls, mistakes, and achievements, companies can use recordings to improve how they interact with their clients. Recording business calls is a form of data processing because these calls often contain the exchange and sharing of personal data.

GDPR compliance for call recording outlines when a recording may occur and how it should be treated. Tacit consent is not sufficient. Instead, individuals must agree and provide consent to have their call recorded. This consent should be clear, specific, and unambiguous. To justify their need to record calls, one of the below conditions should be fulfilled:

  • Individuals participating in the call have given consent — verbal acceptance during the call, consent after receiving a message, or consent as part of a customer agreement — to be recorded
  • Recording the conversation is necessary to fulfill a contract
  • Call recording is in the public interest
  • Recording the call is required to fulfill a legal obligation
  • Call recording is necessary to protect one or more participants
  • Recording conversations are in the recorder’s interest unless those interests are less important than the interests of all participants of the call

However, besides following these conditions and receiving appropriate consent to record, businesses also need to arrange and store their files in a way that is easily accessible. They should be able to recall audio files as requested and delete personal data upon request. Your company should follow these regulations to be GDPR compliant and avoid heavy fines.

Record Calls With United World Telecom

Now that you know what GDPR compliance entails, it is time to reconsider how and when you need to record calls with customers and clients. Contact us today at 1 (877) 898 8646 to find out how you can get call recording for your business.

MiFID II Definition, Regulations, and Requirements

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#267892186 ID#27446420

Want to know if the MiFID II regulation affects your business? MiFID II is legislation impacting the financial services industry with an attempt to increase transparency and reduce harmful financial practices. Let’s look at the communication regulations under MiFID II.

What is MiFID II?

The Market in Financial Instruments Directive II (MiFID II) is a European Union legislation that came into force in 2018. This legislation builds on MiFID I and focuses on preventing breaches and abusive trading or financial services. It regulates firms offering financial services to customers like interdealer brokers, investment managers, venture capitalists, stockbrokers, Independent Financial Advisors (IFA), etc. And similar to the Dodd-Frank Act, a major part of this legislation is the requirement for financial institutions to conduct mobile and voice recording.

How Does MiFID II Affect Financial Services Companies in the EU

MiFID II dictates that certain telephone conversations and electronic communications must be recorded by firms. According to the MiFID II policy statement from Financial Conduct Authority (FCA), firms must record correspondences that “result in transactions concluded when dealing on own account and the provision of client order services that relate to the reception, transmission, and execution of client orders.” In addition to this, certain correspondences relating to firms offering corporate finance services may fall within recording requirements. Other types of communication that might fall under the MiFID II requirements include those between:

  • A bank and selling shareholder or bank and buyers relating to the purchase of a block of securities by the bank and the resale of securities.
  • A bank and its corporate client and bank and sellers related to the purchase of securities in “buy-back” transactions.
  • A bank and buyers regarding re-selling shares purchased by an underwriting bank.
  • A bank and its clients and the bank and a third-party seller or broker regarding the purchase of securities as part of stakebuilding.

MiFID II Call Recording Regulations

If you are a financial services company, it is highly recommended to comply with the regulations and requirements of MiFID II. However, traditional recording technology, as well as recording and storing all calls, can be expensive.

Fortunately, cloud-based solutions make call recording and storing processes easier. For many companies, MiFID II provides a good reason to switch to a cloud-based communication platform. One of the benefits of a virtual communication system is the ability to record calls and access them for future use. Additionally, having the ability to record communication over different channels and devices is exceptionally convenient.

With a virtual telecom services provider like United World Telecom, you can choose to record 100% of your calls. These calls are stored as MP3 files for later use. Additionally, you can get the feature with your virtual business number and so, you don’t need to purchase any additional equipment to record calls.

Other Call Recording Requirements

Call recording is often used to reduce business and personal liability and to record important transactions and maintain compliance. Besides recording your calls to comply with MiFID II, you can also use recordings to improve business-customer interactions. For example, you can review recorded calls for quality assurance by referring to them during training and performance analysis. Teach and train your employees to meet your company’s standards. Reward good customer service practices and highlight interactions that need improvements. Some advantages of call recording:

  • Improve staff performance
  • Receive customer feedback
  • Monitor marketing campaigns and ROI
  • Find and recover missed opportunities
  • Gather sales training material and more.

Record Calls with United World Telecom

United World Telecom’s Call Recording feature will provide you a safe space to record and store both incoming and outgoing calls. Record calls and store MP3 files that are easily accessible. Sign up for a business number or transfer your existing number to us and get this feature today.

Purchase Mauritius Toll Free Numbers, Available Now!

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#38345705 ID#27446420

Want to take your business to the island nation of Mauritius in the Indian Ocean? With Mauritius toll free numbers, you can now connect with significant businesses, contacts, and customers here and grow your business.

Mauritius Toll Free Numbers

In order to expand and grow a business, it is important to take steps towards gaining new and loyal clients and driving up sales. To do this, you need to have a good business plan and effective marketing strategies. But you also must consider ways of improving your existing customer base. And you need to provide reliable methods for customers to contact you. Think: which new markets and demographics can you target? And how can you provide easy communication channels that won’t increase expenses on your end or your callers’? Toll free numbers can help with that.

Can a Toll Free Number Help Your Business?

Mauritius toll free numbers open a new way to interact with contacts and consumers in Mauritius at inexpensive rates. Customers are not charged for calling a business with a toll free number, which incentivizes them to call. And furthermore, you can take advantage of other features that come with virtual phone numbers. These features help establish your business as a professional one that cares for its customers. For example, some of the features that United World Telecom offers include the following:

  • Call Transfer: Transfer calls with a pre-programmed digit sequence arranged by the account owner.
  • Customized Greeting: Create greetings for incoming callers to let them know about your business.
  • Advanced Interactive Voice Response (IVR) and Extensions: Design an automated greeting system that receives incoming calls. It can also direct callers to the right department through a menu.
  • Dedicated Account Managers: To ensure the service runs smoothly without any complications.
  • Fax to Email: Receive and forward faxes to your email.
  • Simultaneous Calling: This enables incoming calls to simultaneously ring on multiple phones, making sure no call goes missed.

Mauritius Business Scene

Mauritius is a country and island nation located in the Indian Ocean about 1,200 miles from the southeast coast of the African continent. Islands of Rodrigues, Mauritius, Agaléga and St. Brandon come under this country. Mauritius’ population is ethnically, religiously, and culturally diverse. And being a welfare state, it offers free universal healthcare and free education.

More importantly, this island boasts an innovation- and knowledge-driven economy. The most popular and successful industries in the country are information technology, telecommunications, healthcare, tourism, renewable energy, and hospitality. In fact, it has a strong reputation as an International Finance Centre with the presence of international corporate services, law firms, banks, and global investment. All of this makes this island an ideal location for foreign investment and business.

How to Get a Toll Free Number for Mauritius?

Purchasing a toll free number with United World Telecom is easy. Follow these steps to get Mauritius toll free numbers:

Step #1: Select “Toll Free Numbers” on the order menu on the United World Telecom homepage.

Step #2: Under “Select Your New Phone Number,” select “Mauritius (+230).” Then, select “Toll Free (mobile accessible)” for your Mauritius toll free number.

Step #3: Pick a number from the options available. Or, transfer your existing number.

Step #4: Enter a destination phone number to direct the calls under the “Forward Incoming Calls To” on the right.

Step #5: Review and select a plan ideal for your business purposes.

Step #6: Choose from a variety of add-ons available for your specific number. You can choose “Outbound Calling” to make international calls with caller ID override or “Call Recording” to record 100% of incoming and outgoing calls.

Step #7: Choose the type of account you want: Business or Personal. Enter the necessary contact and payment information. Then, read and accept the Terms and Conditions and complete your purchase.

Get Mauritius Toll Free Numbers With United World Telecom

Purchase Mauritius toll free numbers from United World Telecom with no set-up fees or contracts. Businesses can even make use of our free trial to test and see how our service can benefit internal and external communications. Improve visibility and reliability by becoming more accessible to your clients and investing in customer care. Sign up or talk to an expert today!

Lebanon Toll Free Numbers Now Available at United World Telecom

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#141240730 ID#27446420

Looking to do business in Lebanon? United World Telecom announces Lebanon toll free numbers to help companies connect with contacts and clients in Lebanon at inexpensive calling rates. See how getting a Lebanon toll free number can benefit your business.

Lebanon Toll Free Numbers

For any enterprise to enter new markets, they must first develop a connection with the country. And one way to do so is through a mode of communication: phone numbers. With Lebanon toll free numbers, companies from across the world can open a channel of communication and make contacts in this new market. Lebanon toll free numbers are an inexpensive way to add Lebanon prospects to your list of clients.

Benefits and Features of Toll Free Numbers

Major corporations and businesses have toll free numbers. This is because toll free numbers charge the receiver instead of the caller, making them free for customers to call. With Lebanon toll free numbers, you provide customers an inexpensive and hassle-free way to reach you. Additionally, it makes it easy for your Lebanon contacts to stay in touch and communicate with you on a regular basis. Toll free numbers usually have a distinct two- or three-digit code at the beginning. Besides being free, callers have the option to call from any telephone device: smartphones, landlines, payphones.

United World Telecom offers virtual toll free numbers that route calls over the internet. This way, all your calls and communications are cloud-based. And these numbers can be connected to whatever line you want. Virtual numbers also come with a set of features that can improve the way customers interact with your business:

Business in Lebanon

Lebanon is a country in Western Asia and is surrounded by Israel, Syria, and Cyprus. Often referred to as the “Paris of the Middle East,” Lebanon has been attracting businesses and tourists for quite some time. It is situated in a strategic location at the center of the Middle East and the crossroads of the major continents Africa, Asia, and Europe. Because of this location and access to neighboring countries and economies, Lebanon has many diverse investment opportunities.

How to Get a Toll Free Number for Lebanon?

Step 1: Go to the United World Telecom homepage
On the homepage, using the drop-down menu, select “Toll Free Numbers.”

Step 2: Select your new phone number
Under “Select Your New Phone Number,” select the country “Lebanon (+961).” Then, from the options available, select “Toll Free” for your Lebanon toll free number type.

Step 3: Choose your number or port your existing number
Then, choose a number from the options available. You can also choose to port or transfer your existing number.

Step 4: Provide a destination phone number
Next, provide a destination phone number under the “Forward Incoming Calls To” on the right-hand side. This can be your home or office phone.

Step 5: Select your plan
Review the plans to see which is best suited for your business needs. Select whether you want a free business trial or you can go ahead and pay for a subscription plan.

Step 6: Select optional features
Below the payment plans, choose from a variety of add-ons available for your number, such as Call Recording, Outbound Calling, etc.

Step 7: Enter contact, account, and payment information
Choose account type: Business or Personal. Then, read and accept the Terms and Conditions and complete your purchase.

Get Lebanon Toll Free Numbers With United World Telecom

Corporations, call centers, and customer service companies seek toll free numbers because of their affordability and reach. If you want to boost your incoming call volume as well as tap into the Lebanon economy, consider getting a Lebanon toll free number. Call us at 1 (877) 898 8646 or sign up on our homepage and activate your new number today!

United World Telecom Releases Morocco Toll Free Numbers

Posted on by Meryl D'Sa-Wilson

Source: DepositPhotos.com - Lic#54590431 ID#27446420

United World Telecom now offers Morocco toll free numbers to businesses with customers in this North African country. This is a good opportunity for corporations that want to enter the Moroccan market and make new contacts without incurring international calling charges.

Morocco Toll Free Numbers

In this day and age, if you are not making the most of globalization and technology to grow your business, you will be left behind. Every company should attempt global expansion. And one way to expand without relocating or worrying about extra costs is by developing strong communication channels with new markets. With Morocco toll free numbers, companies can add Moroccan clients and prospects to their customer base.

Why Get a Toll Free Number For Your Business

Morocco toll free numbers will provide your Moroccan contacts an inexpensive way to get in touch with you. Toll free numbers are virtual numbers that charge the receiver instead of the caller. Giving your clients a free way to contact you shows initiative and concern for customer care. These clients are more likely to reach out to do business with you. Toll free numbers can build trust and reliability because they make you accessible, even if you are not in that specific area. And so, you can participate in Moroccan trade without having to move to the country physically.

Business in Morocco

Morocco is a country in the Maghreb region of North Africa and is officially known as the Kingdom of Morocco. To its north and west are the Mediterranean Sea and the Atlantic Ocean, respectively. Morocco shares its east border with Algeria and south border with the Western Sahara. Rabat is the capital of Morocco and the largest city is Casablanca. The population is a blend of different cultures and influences such as Arab, Sephardi Jews, Spanish, West African, and Berber.

Recently, Morocco has put in significant resources for large investments in sectors that are prime for growth and increased productivity. These sectors include electronics, aerospace, the automotive industry, renewable energy, and more, and have successfully attracted foreign investment. Mining, manufacturing, and construction are also popular sectors in this country.

How to Get a Toll Free Number for Morocco?

Getting and setting up a toll free number with United World Telecom is easy. Follow these steps to get Morocco toll free numbers:

Step 1: Select “Toll Free Numbers” on the United World Telecom homepage.

Step 2: Under “Select Your New Phone Number,” select the country “Morocco (+212).” Then, from “Please select a number type,” select “Toll Free (mobile accessible)” for your Morocco toll free number.

Step 3: Next, pick a number from the options available. Or, port or transfer your existing number.

Step 4: Enter a destination phone number, where you want to direct the calls, under the “Forward Incoming Calls To” on the right.

Step 5: Review the plans to see which is ideal for your business.

Step 6: Choose from a variety of add-ons available for your number below the payment plans. Consider adding “Outbound Calling” with the caller ID of numbers you purchased or “Call Recording” to record 100% of incoming and outgoing calls.

Step 7: Choose the type of account you want: Business or Personal. Enter contact and payment information. Then, read and accept the Terms and Conditions and complete your purchase.

Get Morocco Toll Free Numbers With United World Telecom

Toll free numbers provide a convenient way for prospective clients and customers to reach a company. And the easier you make it for them, the more they will appreciate doing business with you. If you plan to move your business to Morocco, getting a toll free number will prove useful in maintaining contacts. Sign up with United World Telecom today or call us at 1 (877) 898 8646 to learn more about how we can help you expand your business.