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Why are your SaaS Sales dropping?

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Do you run a SaaS (Software as a Service) company? In today’s modern economy, competition is fierce and may affect your sales. If you’ve noticed your SaaS sales dropping, there are a few aspects you can utilize for a competitive edge and profitability.

In this article, we will take a look at how to boost your sales for your SaaS company with telecom services from United World Telecom.

Is Your Company Accessible by Phone?

It may seem like an obvious statement of fact, but SaaS companies typically overlook the human element. Particularly, when it comes to attracting and retaining new customers. The reason for this is because the software is usually purchased and administered by way of the Internet. As a result, Saas companies don’t feel the need to devote their budget to being accessible by phone. This is a major oversight, however. Though the Internet has revolutionized how modern transactions and implementation take place, customers still desire connection. Most want the ability to reach a person on the other end of the phone to answer their questions.

The solution? Providing lines of communication with virtual phone numbers from United World Telecom.

How do Virtual Numbers Work?

Virtual phone numbers work just like regular phone numbers, but expand functionality to accommodate customers, both internationally and domestically. For example, purchasing an Ireland virtual number for your Canadian business means that Irish customers can conveniently reach your business. And this is without:

  • Long-distance fees
  • Service blockages
  • The hassle of dialing out of their country

For these reasons and more, virtual phone numbers enable callers to reach your business, get answers to their questions, and purchase software they need.

 Why are your SaaS Sales dropping?
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You Haven’t Optimized Your Inbound Calling Procedures

To expand further, suppose that you do have an inbound phone line available for callers to reach your SaaS business. The only problem is that just having a phone number doesn’t integrate it into your business model. Ask yourself how many calls you may be missing when the line is busy, employees aren’t available by phone, or when there are too many instances of redirected calls to the appropriate departments. For these reasons and more, not optimizing your inbound calling procedures can be detrimental to your overall sales.

United World Telecom offers a wealth of add-ons that can make your inbound calls streamlined. As an example, adding “simultaneous ringing” to your virtual phone number system enables all connected devices to ring at the same time. This ensures that inbound calls are answered in the shortest time possible by the first available employee. Another popular add-on, “time of day routing,” enables redirection of inbound calls to other destination phone numbers. This is automatically coordinated, depending on the time of day. This is a powerful add-on to optimize your inbound calls. You can forward calls that occur outside of regular business hours to an available phone number in a more favorable time zone. And, this can make your business reachable 24/7. This is a feature all professional companies should use in their business model.

Your SaaS Company Doesn’t Project a Professional Image

Speaking of professional, if your company doesn’t appear professional, it simply isn’t professional. Image is everything when it comes to projecting a professional appearance to your customers. Likewise, toll free numbers from United World Telecom align your company with top-performing organizations that also use them.

Additionally, having a PBX directory structure to greet inbound callers also projects professionalism. A PBX-enabled phone system greets calls with a touch-tone or voice-activated (with Integrated Voice Response, or IVR) system to allow callers to self-select through your company before reaching a representative.

Your Sales Team Isn’t Using Outbound Calling

An essential part of sales is chasing down leads and converting prospects to customers. Unfortunately, companies that don’t combine their sales calls with an add-on called “outbound calling” face an uphill struggle. A call from your sales team to a customer without outbound calling may appear to be a spam call. However, by combining outbound calling, your virtual phone number will appear on the caller ID, making success more likely.

In Closing: Virtual Numbers are Excellent for Increasing SaaS Business & Sales

Virtual phone numbers are a versatile and convenient tool for businesses and sales teams alike. For SaaS companies, they can be used to improve communications and enhance marketing efforts. Now that you’re aware of what United World Telecom can do to enhance your SaaS sales, be sure to subscribe to our telecom services today!

Making Professional Outbound Calls from a Virtual Phone Number

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Making Professional Outbound Calls from a Virtual Phone Number

Have you wondered about making professional outbound calls from a virtual phone number? It’s simple. You can make calls from your cell phone, home landline, or any number of your choosing. In doing so, your virtual phone number will appear as the number on the receiver’s caller ID. 

Businesses Need the Right Tools for Professional Communication

Life is busy; entrepreneurs are always on the go. Imagine being able to use your cell phone to call clients, but have your business line (a virtual phone number you own) show up on their caller ID when you call them. This is more professional and allows for many other features to work alongside the virtual phone number.

Outbound Calling Keeps Your Business Image Aligned

When it comes to business, time is money. Being reliable and returning calls in a timely manner should be a top priority. Making professional outbound calls from a virtual phone number helps you prioritize your customers. The flexibility in using virtual phone numbers for business is unsurpassed, and there are many other additional benefits they include.

Here are just a few:

Keeping Work and Personal Phone Numbers Separate

When you purchase a virtual phone number for business, you can still use the mobile phone and/ or landline phone you already own. However, you also get a business number with many features and your personal phone number still remains private. You’ll always know when calls are made to your business number, and a customized ring can be used for those calls.

Virtual Phone Numbers Help You Boost Professionalism

If you know a business-related call is coming in, you can prepare for the call with the way you answer the phone. Whether it is your actual greeting when you answer or your tone, these details matter. Being able to receive a business call wherever you are, allows you to get things done out of the office while keeping you in touch with your market. Adding features to partner up with the virtual phone number can also help your business to appear larger and more established. Adding features such as extensions can help to get calls routed to the correct department or person more quickly. This can help to increase customer satisfaction, which can impact overall business success.

Professional outbound calls
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Never Miss a Call

Missing a call can mean missing a sale or a client altogether. The flexibility that is offered by virtual phone numbers allows for you to make and receive business calls and texts from anywhere, take multiple calls at a time by routing them to another person or team within the organization, or allow the caller to leave a message in a customized voicemail message inbox.

Get Set Up Easily and in Minutes

Set up of virtual phone numbers is easy and quick. There is no hardware that needs to be installed. Everything is cloud-based, including the control panel, and providers such as United World Telecom make everything seamless. They keep it super simple with a walkthrough of setup and a customer service team that is available around the clock to answer any questions.

Making professional outbound calls from a virtual phone number beats making outbound calls from a personal mobile phone number or landline. Establishing a rapport with your market that is professional is key to staying power. Your customers and clients need to see you as reliable, trustworthy, and robust, so they feel comfortable investing in your business. Using virtual phone numbers is an easy way to build upon all of these things.

Get Outbound Calling Virtual Numbers from United World Telecom

Purchasing a virtual phone number from United World Telecom allows you to have a local, international, or toll free phone number for your business. You can use it to make outbound calls and you can receive inbound calls through it. Virtual numbers allow you to expand your business to international markets while keeping overhead costs down. With over 20 years in the business of offering telecommunication solutions for businesses all over the world, United World Telecom understands how important it is for customers to be able to reach you and for you to be able to get in touch with those customers as well.