Wondering if your toll free number provider is the best that’s out there? Here are 6 reasons you may want to consider switching your toll free number provider for a better option.
6 Reasons to Change Your Toll Free Number Provider
Your toll free number provider determines how customers interact with your brand. Whether it is through quick and high-quality communication or with the help of advanced technology such as hosted call recording and cloud IVR. Therefore, you must be sure that your current provider is the best that is out there and serves your needs effectively. Here are 6 factors to consider when evaluating your current toll free number provider.
- Call quality and reliability
- Access to cloud communications
- Cost and calling rates
- Access to advanced communication features
- Long-term contracts or high cancellation fees
1. Lack of Customer Support
Is your current toll free number provider accessible and easily reachable? A business phone number provider needs to offer multichannel and 24/7 support so you can connect with them easily in case of an emergency. Additionally, you need to be able to talk to a real person as opposed to an automated response, especially in regard to urgent issues. Lack of customer support is a leading cause behind businesses switching providers (phone numbers or otherwise).
2. Low Voice Quality
Another reason why you may want to switch to a new toll free number provider is if your current toll free number has poor quality. Most toll free service providers offer a call forwarding service through which your incoming calls are routed. However, if the audio is not high-quality, your calls will be interrupted and dropped. Customers usually have a bad impression of businesses that don’t take care of their communication system. Dropped calls or bad call quality can hinder good customer service.
3. Desire to Use Cloud Communications
Are you ready to get a virtual cloud phone system for your business? Virtual phone systems let you move your PBX system to the cloud. Hosted VoIP services offer you all the benefits of a virtual phone system without the bother of purchasing and maintaining expensive hardware or hiring an experienced IT team. Cloud phone systems can upgrade your existing toll free number system without tremendously increasing your cost of operations.
4. High Costs and Calling Rates
Do you want a plan with more comfortable rates? With advancements in telecom, a lot of virtual communication providers are able to offer common features such as call forwarding, IVR, hosted call recording, and so on. However, plan costs and calling rates may still differ. Don’t settle for a plan that goes beyond your budget with extensive calling rates.
5. Need for Advanced Communication Features
Also, don’t settle for mediocre business communication features. You have the opportunity to create the ideal business phone system along with your toll free number. Take advantage of what toll free providers have to offer. Look for premium services that can not only create channels of communication but those which can also help you track and measure performance. Features and services to consider strongly include:
- Call forwarding and routing options
- International call forwarding
- Cloud IVR
- Multiple extensions
- SIP trunking
- Outbound calling (with dynamic caller ID)
- Inbound/outbound call recording software, and more
6. Don’t Want to be Locked in Contracts
Lastly, any toll free number provider worth their salt won’t ask you to make a long-term commitment or offer up high cancellation fees. You should be comfortable with your provider and if need be, get out and find another easily. United World Telecom, for example, does not require you to sign a contract, make a commitment, or pay any cancellation fees. We believe our excellent service speaks for itself. If your current provider has too many restrictions that make it hard to leave, then look for one that makes working with the service easier.
Consider United World Telecom
United World Telecom has been a reliable international toll free number provider for years and continues to offer high-quality communications to businesses across the world. You can get international toll free numbers for over 160 countries across the world, all while taking advantage of our excellent variety of communication features. To learn more about what we have to offer, chat with us, or call us today!