Web phones are becoming an increasingly popular outbound calling tool to support sales and customer success teams. If your company strives on improving customer relations by being proactive and engaging with customers, then a web dialer may be a good fit for you.
Web Phone: Definition and Benefits
A web phone or web dialer is an application that enables users to make and answer calls from a web browser via the internet. Such dialers are mostly compatible with Windows PC, macOS, Linux, and Android devices. Similar to a softphone, a web dialer presents users with a dial pad and allows users to:
- Store contact information and history
- Access voicemail
- Record calls or customize the outgoing caller ID, and more
You can place calls locally and internationally through high-speed internet and an easy-to-use interface. All you need is a good internet connection, a headset, and a few virtual phone numbers.
So, what are the top benefits of using a web phone?
1. Generate New Sales
A web phone can speed up your sales team’s outbound calling efforts by making it easy to place calls from anywhere. You can use this dialer within your office’s sales team or with remote agents. Save customers’ contact information, past interactions, and other important call notes. This way, the next time you or another agent needs to contact the customer, all relevant information is readily available and the customer can be dialed quickly.
2. Save International Calling Costs
Virtual phone service providers like United World Telecom offer web dialers along with their outbound calling service. An outbound calling service enables inexpensive local and international calling. Plus, you can even customize the outgoing caller ID to display that area’s toll free or local number. Together, the combination of these tools makes it cheaper and easier to connect with international customers and drive up global sales.
3. Implement Customer Retention Strategies
Customer retention is important for any business as customers are what drives a company to success. And so, you must do everything you can to satisfy your current customers such as:
- Welcoming new customers
- Scheduling appointments
- Reminding them of upcoming payments, appointments, etc
- Following up on recent purchases or inquiries
- Reaching out to customers who abandoned their carts
- Collecting feedback to improve your services and products
A web phone can help you quickly reach out to customers within your list. You can add notes about the interaction, feedback, and more.
4. Offer Excellent Customer Success and Support
Lastly, a web dialer can help you carry out excellent customer success and support services. Customer success includes taking a proactive approach to creating strong customer relations and assisting them in achieving their goals. Support, on the other hand, is a reactive approach where you provide assistance after customers reach out to you. Customer success and support both positively impact customer satisfaction and retention rates. And therefore, both need to be given equal importance, if applicable to your business.
Where Can You Get a Web Phone?
United World Telecom provides virtual business phone numbers for more than 160 countries across the world. This includes toll free, international, and local numbers. You can set up your web dialer by adding our outbound calling service to your virtual number plan and use any of your purchased numbers as outgoing caller IDs when placing calls. To learn more, contact us today!