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Posts by Meryl D'Sa-Wilson:

7 Reasons Why Your Business Needs Cloud Communication Solutions

Posted on: 17 Jan 2022

With the advent of cleaner and more advanced technology, more and more businesses are looking for high-quality and cost-effective technological solutions to streamline and automate their business processes. One faction …Read More »

5 Reasons to Change Your Business Phone Service

Posted on: 03 Nov 2021

Is your business phone service giving you the communication support you need? Does your team have the right tools needed to perform efficiently on calls? Are you shattering your pockets …Read More »

How to Save Money on Your Business Phone System

Posted on: 02 Nov 2021

Now is not the time to make do with business communication tools and services that are subpar. Customers are interacting with businesses more than ever since the pandemic. Lockdowns led …Read More »

Improve CX with These 6 Cloud Contact Center Innovations

Posted on: 27 Oct 2021

More and more contact and call centers are switching to the cloud. And businesses with multiple communication channels and high call volumes are using cloud communication solutions to streamline their …Read More »

Migrating from ISDN to SIP

Posted on: 31 Aug 2021

Has your business considered upgrading its legacy ISDN phone system to gain new features and capabilities? Then, you must consider an ISDN to SIP migration. SIP trunking is cost-effective and …Read More »

What Equipment is Needed for VoIP?

Posted on: 19 Aug 2021

To get the most out of your VoIP phone system, you need the right VoIP equipment to support your business communication needs. While most newcomers consider VoIP to be expensive …Read More »

What is VoIP QoS and How to Set it Up?

Posted on: 19 Jul 2021

Are you noticing more dropped calls or jumbled audio during your business VoIP calls? While cloud phone services can be much superior to traditional phone services, they cannot guarantee high-quality …Read More »

9 Ways to Minimize VoIP System Downtime

Posted on: 29 Jun 2021

One of the top benefits of using VoIP for business communication is that these systems are reliable. With proper redundancy, you can ensure that if your phone system incurs an …Read More »

How to Go Green with Cloud Communications

Posted on: 21 Jun 2021

More and more businesses are looking for efficient and cost-effective ways to cut down negative environmental impacts and make their businesses more green. One way your business can become more …Read More »

15 Critical IT Security Policies to Be Aware of

Posted on: 17 Jun 2021

IT security policies are the backbone of all procedures within an organization. Without the right policies laid out ahead of time, your business may be left open to security attacks …Read More »

Top Business VoIP Trends to Know in 2025

Posted on: 15 Jun 2021

Technology continues to advance over time with new and improved options available to users of all kinds. And for businesses, this is always exciting because there are new ways to …Read More »

The Complete Guide to Contact Center as a Service (CCaaS)

Posted on: 14 May 2021

Need to upgrade your contact center software but don’t know where to start? Here’s an in-depth guide to Contact Center as a Service (CCaaS) with everything you need to know …Read More »

What is BYOC? How Can it Benefit Your Business?

Posted on: 04 May 2021

With the wide range of telecom terminology and phone system abbreviations swarming the internet, it is easy to get lost in new technology and systems available for business communication. BYOC …Read More »

The Business Guide to UCaaS [Updated 2025]

Posted on: 03 May 2021

Don’t know which communication platform or software to use for your business communication needs? Here’s an in-depth guide to UCaaS or Unified Communications as a Service with everything you need …Read More »

What is Computer Telephony Integration (CTI)?

Posted on: 24 Mar 2021

When researching business phone service or VoIP providers, you will come across the term CTI or computer telephony integration. Here we explain what computer telephony integration or CTI software is …Read More »

Virtual Phone System: What Is It and How Does It Work?

Posted on: 04 Mar 2021

With more dependence on cloud communications, it’s time for businesses to upgrade their phone systems to ones that can be accessed virtually. Cloud phone systems make it possible for companies …Read More »

What Is SIP ALG and Why VoIP Users Should Disable It

Posted on: 11 Feb 2021

In this post, we discuss what SIP ALG is and how it can affect the quality of your VoIP phone calls. Disable SIP ALG to improve VoIP call quality and …Read More »

5 Ways to Reduce Contact Center Costs

Posted on: 11 Jan 2021

Running a contact center comes with many overhead costs, leading you to charge more from your customers than needed to sustain your business. Thankfully, there are many different ways you …Read More »

How Much Bandwidth is Needed for VoIP

Posted on: 03 Jun 2020

Businesses looking to improve and enhance their communication system with the end goal of providing better customer service will find business VoIP as a suitable solution. However, when you are …Read More »

UIFN or ITFS: Which is Best for Your Business?

Posted on: 03 Jun 2020

When you consider expanding your business to other countries, one of the biggest concerns to think about is: how will you maintain reliable communication with people in distant parts of …Read More »