As a business owner, you may have often wondered, is there a way to improve business interactions without overspending? Well, yes, there is. Business VoIP is a cloud-based communications solution that is cost-effective and sustainable. But first, you need to understand what VoIP is and how you can use it best.
Business VoIP: Using VoIP in the Workplace
Voice over internet protocol (VoIP) enables you to make and receive phone calls over the internet instead of a phone line. Therefore, VoIP lets you engage in phone conversations through any device (smartphone, laptop, deskphone, etc) and from anywhere in the world. In recent years, VoIP has been growing more and more popular with US companies across different industries.
Besides phone calls, you can also send and receive video, audio, text messages, and files from one system to another. You can also transform any device into a business phone that has VoIP capabilities. And so, even when you are traveling, you can conduct business as well.
Let’s look at the many reasons why business VoIP should be the next switch for your corporation.
Lower Costs and Increased Accessibility
Most companies are switching to business VoIP because VoIP phone systems are cheaper to purchase and install. They do not require expensive hardware or elaborate set-ups. More importantly, because they transmit calls over the internet instead of traditional phone lines, call charges are considerably less. This allows you to make international calls without paying high long-distance calling charges.
A virtual communications provider will offer different plans that you can choose from based on your call volume and business size. Then you pay for how much you use, and you remain accessible no matter where you are. You can get virtual local and international numbers with familiar country and area codes. Individuals are more likely to call or answer a call from a number code that is local and that they recognize.
Personalize with Advanced Features
Every enterprise needs to create and maintain an image of professionalism and customer care. Becoming accessible is one way to do so. Another way is to use additional communication features to personalize and control business interactions. When you get business VoIP from a cloud-based communications provider, you get access to other exciting features that help organize and streamline company calls. Here are some features that United World Telecom offers:
- Call Forwarding – Forward incoming calls to desired numbers
- Interactive Voice Response (IVR) – Automated response assists and directs them to the right department through a series of menus
- Outbound Calling with Customizable Caller ID – Display desired caller ID when making outbound calls for sales and lead generation
- Customized Greetings – IVR feature that greets customers and offers information about the company
- Call Recording – Record incoming and outgoing calls for quality assurance and compliance purposes
- Time of Day Routing – Route calls to certain numbers during specific times of the day
- SMS to Email, Voicemail to Email – Receive texts and voicemail copies in your inbox
- Call Tracking – Track incoming and outgoing calls with multiple virtual numbers
Encourages Collaboration Across Teams
With call transfer, multiple extensions, and the ability to communicate from anywhere, business VoIP makes it easier to communicate within teams. This is especially beneficial for companies with remote employees and offices. Through high-quality audio and video communication, you can also be in the know. This leads to more productivity and fewer interruptions.
Bolster Office Communication
With advancements in technology, it is easier than ever to improve office communication to make processes more efficient. So, what are you waiting for? Sign up for a business phone number and start building your VoIP system. Not convinced yet? Talk to an expert to learn more. We are here to help.