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Untied World Telecom Blog

What is Call Routing?

Call Routing

Wish you could distribute your business calls better so agents and employees are not overwhelmed or (worse!) underwhelmed? Call routing is an effective call management solution that can organize your …Read More »

What is Session Initiation Protocol (SIP)?

Session Initiation Protocol (SIP)

In this comprehensive post, we will explain Session Initiation Protocol (SIP) and its important features. What is Session Initiation Protocol? Session Initiation Protocol (SIP) is an internet signaling protocol that …Read More »

10 Benefits of Using an IVR System

10 IVR System Benefits

Almost every business now has an IVR system that answers calls on its behalf and then routes callers to the appropriate department. So, why are more and more companies using …Read More »

What is a Web Phone?

Web Phone

In this article, you will learn the definition of a web phone, how it works, and the benefits of using one for your business. What is a Web Phone? How …Read More »

How Much Bandwidth is Needed for VoIP

how much bandwidth is needed to make business calls

Businesses looking to improve and enhance their communication system with the end goal of providing better customer service will find business VoIP as a suitable solution. However, when you are …Read More »

UIFN or ITFN: Which is Best for Your Business?

UIFN versus ITFN

When you consider expanding your business to neighboring countries, one of the biggest concerns to consider is: how will you maintain communications and customer support with individuals in this part …Read More »