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About: Luke Genoyer

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Bio: Luke Genoyer writes about cloud communications, IP telephony, contact centers, and more. He has extensive telecommunications and business experience throughout the United States, Europe, and Asia. He graduated from Penn State University and attended Pine Crest School in Fort Lauderdale, Florida. He grew up in South Florida.

Posts by Luke Genoyer:

What is a Web Phone?

Posted on: 05 Jun 2020

In this article, you will learn the definition of a web phone, how it works, and the benefits of using one for your business. What is a Web Phone? How …Read More »

What is International Call Forwarding & How Does It Work?

Posted on: 26 May 2020

What is International Call Forwarding? International call forwarding, also known as global call forwarding, is a service that routes incoming calls from a virtual phone number to another destination anywhere …Read More »

Interactive Voice Response: Definition and Benefits

Posted on: 22 May 2020

In this guide, you will learn everything there is to know about an Interactive Voice Response (IVR system). What is Interactive Voice Response? How Does IVR Work? Common IVR Applications …Read More »

What is an International Toll Free Number (ITFN)?

Posted on: 19 May 2020

In this guide, we share everything there is to know about international toll free numbers. What is an International Toll Free Number? ITFN Versus ITFS Types of International Toll Free …Read More »

What is Direct Inward Dialing (DID)?

Posted on: 15 May 2020

This post shares information about direct inward dialing from over twenty years of telecommunications experience. What is Direct Inward Dialing? How Does DID Work? What is a DID Number? Top …Read More »

What is a Call Page? Call Now Buttons Explained

Posted on: 12 May 2020

Have you ever visited a website, browsed their awesome services, then left because you couldn’t get a hold of them over the phone? In this guide, we talk about how …Read More »