Our Authors
About: Luke Genoyer
Bio: Luke Genoyer writes about cloud communications, IP telephony, contact centers, and more. He has extensive telecommunications and business experience throughout the United States, Europe, and Asia. He graduated from Penn State University and attended Pine Crest School in Fort Lauderdale, Florida. He grew up in South Florida.
Posts by Luke Genoyer:
5 Most Effective Ways to Record VoIP Calls
Posted on: 10 Jul 2020
Need to record, store, and analyze your business phone calls? In this article we evaluate five different ways to record VoIP calls. How to Record Your Business VoIP Calls Call …Read More »
5 Innovative Ways for a Call Center to Use Interactive Voice Response
Posted on: 01 Jul 2020
Does your call center business use IVR to communicate with customers? A well-designed system offers incredible versatility, which can help your business in a variety of ways. Check out these …Read More »
4 Benefits of Using a Web Phone
Posted on: 26 Jun 2020
Web phones are becoming an increasingly popular outbound calling tool to support sales and customer success teams. If your company strives on improving customer relations by being proactive and engaging …Read More »
What is Lead Tracking?
Posted on: 23 Jun 2020
In this post, we will define lead tracking and demonstrate why it is important for every business to track where their leads are coming from. Learn how and where to …Read More »
What is a Dynamic Caller ID for VoIP?
Posted on: 23 Jun 2020
Is it possible to change an outgoing caller ID? Yes, with the VoIP feature, dynamic caller ID, your business can display a local or toll free number instead of a …Read More »
What is Automatic Call Distribution (ACD)?
Posted on: 23 Jun 2020
Automation is being used by businesses all over the world in some capacity or the other. The main reason for this is because it can help simplify and take care …Read More »
What is a Web Phone?
Posted on: 05 Jun 2020
In this article, you will learn the definition of a web phone, how it works, and the benefits of using one for your business. What is a Web Phone? How …Read More »
What is International Call Forwarding & How Does It Work?
Posted on: 26 May 2020
What is International Call Forwarding? International call forwarding, also known as global call forwarding, is a service that routes incoming calls from a virtual phone number to another destination anywhere …Read More »
Interactive Voice Response: Definition and Benefits
Posted on: 22 May 2020
In this guide, you will learn everything there is to know about an Interactive Voice Response (IVR system). What is Interactive Voice Response? How Does IVR Work? Common IVR Applications …Read More »