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Failover Forwarding

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  • Offers Increased Connectivity
  • Failover routing can be sequenced to multiple destinations
  • Increase Business Productivity

What is Failover Forwarding?

Our failover forwarding feature enables businesses to program multiple phone numbers or SIP accounts utilizing multiple layers of Tier1 carriers so that if the first number or SIP account is busy or does not answer or fails to connect, the system then automatically connects the incoming call to the next number in line to ensure the call is not dropped.

control panel screen failover forwarding
Screenshot of failover forwarding settings in our control panel

What it does?

This feature is designed to find the best carrier for optimum connection and to successfully handle and minimize failover issues that may not be detected otherwise. In case your PSTN number or SIP account is unreachable, our failover routing feature will then automatically forward incoming calls to a pre-defined backup destination. Let’s take a look at PSTN and SIP failover individually.

PSTN Failover Forwarding

PSTN refers to the regular landline phone number. You can program PSTN number into our system and take advantage of our failover forwarding feature. In case the incoming calls can’t get to primary PSTN number, our system will automatically forward them to specified backup PSTN numbers. Also any timeouts or other errors triggered and detected whenever your number is dialed will immediately trigger a call to your backup numbers.

SIP Failover Forwarding

With UWT call forwarding service, you can use failover forwarding add-on feature to program SIP accounts too. Our network continuously monitors the availability and response of your SIP device. In case the primary SIP account does not answer incoming calls due to any given reason, then the calls are immediately forwarded to a backup SIP destination.

SIP with PSTN Failover

You can also use our failover forward feature to route calls on your PSTN to SIP accounts. If the PSTN call does not go through our system detects that issue and utilizes SIP account in line to forward the call to the pre-defined backup number.

Key Benefits of Failover Forwarding

Here are the benefits of using this feature:

  1. Offers increased connectivity
    As the incoming calls on service line is forwarded and connected to backup destinations, with this service, you can ensure that calls are never missed or dropped if the dialed/ primary number is busy.
  2. Failover routing can be sequenced to multiple destinations
    With this add-on feature, you enjoy the possibility to set up failover routing sequence to multiple destinations including both PSTN numbers and SIP accounts. This feature will also come handy during the maintenance of your internal phone system.
  3. Business productivity
    By attending and catering to maximum number of callers, you can significantly increase your business productivity and profitability.

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