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Failover Forwarding

failover forwarding
Home » Cloud Telephony Features » Failover Forwarding

Automate your call forwarding to ensure you answer every call and customers don’t wait long to connect with you. Use failover forwarding to:

  • Increase connectivity
  • Route calls to multiple destinations
  • Increase business productivity

What is Failover Forwarding?

The United World Telecom Failover Forwarding feature enables businesses to program multiple phone numbers or SIP accounts to answer incoming calls. By utilizing multiple Tier-1 carriers, if the first number or SIP account is busy or fails to connect, the system automatically routes and connects the incoming call to the next number in line. By doing this, failover routing ensures that calls are not dropped.

voicemail screen

How Does it Work? PSTN vs SIP Failover

This feature is designed to find the best carrier for optimum connection and successfully handle and minimize failover issues. In case your PSTN number or SIP account is unreachable, our failover routing feature will automatically forward incoming calls to a predefined backup destination. Let’s take a look at PSTN and SIP failover individually:

PSTN Failover Forwarding

PSTN refers to the regular landline phone number. You can program PSTN numbers into our system to take advantage of the failover forwarding feature. In case the incoming calls can’t get to the primary PSTN number, our system will automatically forward them to specified backup PSTN numbers. Additionally, any timeouts or other errors triggered and detected when people call your number will immediately trigger a call to your backup numbers.

SIP Failover Forwarding

You can use the United World Telecom failover forwarding add-on feature to program SIP accounts too. Our network continuously monitors the availability and response of your SIP device. In case the primary SIP account does not answer incoming calls, then the calls will immediately forward to a backup SIP destination.

SIP with PSTN Failover

Lastly, you can use our failover forwarding feature to route calls to both your PSTN to SIP accounts. If the call does not go through to your PSTN, our system detects that issue and forwards the call to your SIP account in the pre-defined backup number.

Key Benefits of Failover Routing

So, how can your business benefit from our failover forwarding feature? Here are some key reasons why this feature is essential in business phone systems:

  1. Offers increased connectivity
    With incoming calls automatically forwarded and connected to backup destinations, you can ensure that calls are never missed or dropped if the dialed or primary number is busy.
  2. Routes to multiple destinations
    With this add-on feature, you enjoy the possibility to set up a failover routing sequence to multiple destinations, including both PSTN numbers and SIP accounts. This feature will prove useful during internal phone system maintenance.
  3. Improves business productivity
    By attending and catering to a maximum number of callers, you can significantly increase your business productivity and profitability.

Ensure Calls are Always Answered with Failover Forwarding

Failover Forwarding comes with every United World Telecom virtual number plan. You can use this feature to forward incoming calls to a list of multiple phone numbers in case the first number is unavailable. Quickly add and remove users as needed through the Control Panel within a few minutes.

F A Q | Failover Forwarding

A failover number is a backup number. This way, if your main phone line is unavailable, calls can be forwarded to your failover number or lines.

Failover forwarding is a VoIP feature that ensures calls do not get dropped when a SIP account is busy or fails to connect. Instead, they are forwarded to the backup account.

Yes. If the call does not go through to your PSTN, you can set up calls to forward to your SIP account or another pre-defined backup number.

Failover routing increases connectivity rates as incoming calls are automatically forwarded to backup destinations – in case of an emergency.

Yes, our failover forwarding feature allows you to set up the routing to multiple places. This is especially useful during internal phone system maintenance.

Service Features

An advanced suite of included and premium features to reliably power your business communication.

IVR/Auto Attendant

Call Recording

Virtual Voicecmail

Call Flow Designer

Time-of-Day Routing

Geographic Routing

Simultaneous Ringing

Sequential Routing

Outbound Calling

Outbound Caller ID

Number Masking

Failover Routing

Call Blocking

Local Ringback Tones

Fax to Email

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