Category: Press

Delray Beach, FL, March 21, 2026 — United World Telecom, a global provider of international virtual phone numbers and business communications solutions, is celebrating 30 years of operations, marking three decades of supporting businesses with reliable global connectivity.

Founded in 1996, United World Telecom has grown from an international calling service provider into a global telecommunications company delivering carrier-grade voice infrastructure across 160+ countries. Today, the company supports organizations worldwide with the network foundation required for international sales, customer support, and operations.

Evolving With Global Communications

Over the past three decades, the communications landscape has shifted from traditional telephony to cloud platforms, contact centers, and AI-driven tools. Throughout these changes, United World Telecom has continuously evolved its services and infrastructure to meet the needs of modern global businesses.

The company’s growth has included the expansion of local and toll-free services, international outbound calling with local caller ID, bespoke solutions like Toll-Free FlexDial, CRM softphone integrations, Bring Your Own Carrier (BYOC) and SIP connectivity, and advanced analytics through AI-powered Call Insights.

United World Telecom delivers these capabilities through a user-friendly, cloud-based platform designed to help businesses establish a local presence and manage voice communications across regions.

Three Decades of Growth and Innovation: Key Milestones

Over the past 30 years, United World Telecom has continuously expanded its global reach, strengthened its network, and introduced new capabilities to support the evolving needs of international businesses. These milestones highlight key moments in their evolution over the past three decades:

• Expansion of global network coverage to more than 160 countries
• Establishment of regional operations across the Americas, Europe, MEA, and Asia-Pacific
• Deployment of international points of presence (PoPs) to support low-latency, high-quality routing
• Introduction of Local 2-Way Voice services
• Launch of CRM, help desk, and contact center integrations
• Expansion of BYOC and SIP connectivity for platforms such as Microsoft Teams and leading cloud contact centers
• Introduction of AI Call Insights for transcription, sentiment analysis, and call intelligence
• Participation in major global industry events, including GITEX, iFX, and more.

Business Development Manager, Luke Genoyer shares, “We’ve seen voice transform from a rare, high-cost commodity to a key element of global connectivity. We’ve evolved from navigating the ‘callback’ workarounds of the 90s to facilitating global local presence today.

Yet, while the technology has changed, the fundamentals haven’t: call quality, network design, and carrier relationships are still what determine whether a business connection succeeds.

Our business is built on infrastructure that lasts, and our future is defined by prioritizing our customers’ success every step of the way.”

Built on Infrastructure and Expertise

While communication technologies have evolved, United World Telecom’s core focus has remained the same: building and operating reliable global voice infrastructure. The company global voice network is designed around:

• Direct relationships with Tier-1 carriers
• Geo-redundant routing and multiple layers of failover
• PSTN replacement and hybrid SIP architecture
• Coverage in hard-to-reach regions
• Regional expertise to navigate local regulatory and caller ID requirements
• 24/7 global network monitoring and technical support

This infrastructure-first approach allows businesses to maintain consistent call quality and availability across borders and time zones.

Supporting Global Business Operations

Today, United World Telecom supports thousands of organizations with business phone solutions across industries including healthcare, finance, travel, and software, where reliable voice communications are critical for customer experience, compliance, and operational continuity.

Businesses rely on United World Telecom to enable:

• International customer support and contact center operations
• Global sales outreach with local caller presence
• Multi-region business continuity and redundancy
• Integration with cloud communications, CRM, and help desk platforms

Investing in the Future of Global Communications

As businesses continue moving toward cloud communications, BYOC architectures, and AI-driven customer engagement, United World Telecom is focused on strengthening the infrastructure behind these technologies.

The company’s ongoing investments include:

• Expansion of global carrier relationships, network capacity, and advanced calling features
• Enhanced routing intelligence and redundancy
• Deeper SIP and BYOC integrations with enterprise platforms
• Infrastructure designed to support advanced analytics and AI-powered voice capabilities

After three decades in the industry, United World Telecom remains focused on delivering reliable, scalable global voice infrastructure built for what comes next.

About United World Telecom

United World Telecom is a global telecommunications provider founded in 1996, delivering international voice infrastructure and business communication solutions across more than 160 countries. With offices in the Americas and Asia-Pacific and regional teams worldwide, the company provides local and toll-free voice services, outbound calling, SIP and BYOC connectivity, and AI-powered call analytics.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

For more information, visit: www.unitedworldtelecom.com

Contact: Luke Genoyer
Phone: +1 (561) 908-6171 | +971 600 521711
Email: luke@unitedworldtelecom.com

The new São Paulo office will support IT development, technical support, and customer success to meet rising demand from Brazil and South America.

DELRAY BEACH, FL, June 2025 – United World Telecom, a global provider of cloud-based business phone solutions, announces the opening of its newest office in São Paulo, Brazil. This expansion is part of the company’s ongoing efforts to enhance product development and provide localized support for its growing customer base in Brazil and the wider South American market.

The São Paulo location will serve as a hub for their engineering and IT operations, with plans to hire additional developers and telecom infrastructure specialists. “We’re excited to build a local presence in São Paulo and welcome new talent into our team,” said Tiago Godoi, “This office represents our long-term commitment to investing in the region and delivering the responsive, high-quality support that our customers rely on.”

The company also intends to grow its regional technical support and customer success teams, improving responsiveness and onboarding for business clients across the region. “Brazil is a rapidly growing market for international voice services,” said Luke Genoyer, Business Development Manager at United World Telecom. “We’ve seen strong demand from both regional and global businesses looking for scalable voice solutions to connect with global customers. This new office allows us to deliver faster support, deepen our technical resources, and continue building strong partnerships with companies in Brazil and beyond.”

United World Telecom has already established a footprint in the region with hundreds of business customers using its international phone services. The Brazil team will collaborate closely with global engineering and product units to roll out new features and optimize service performance for local users.

Brazil office address: Rua Capitão Antonio Rosa, 409, Cj 425, Jardim Paulistano, São Paulo 01443-010, Brazil

About United World Telecom

Founded in 1996 and headquartered in Delray Beach, Florida, United World Telecom provides global voice services and international virtual phone numbers to businesses around the world. As the parent company of Global Call Forwarding, UWT supports thousands of enterprises with cloud telephony solutions, offering coverage in more than 160 countries.

For more information or inquiries about career opportunities in Brazil, visit www.unitedworldtelecom.com.

Contact:
Luke Genoyer
+1 (561) 908-6171
luke@unitedworldtelecom.com