Reliable, Global Voice Solutions for the Travel & Hospitality Industry
Connect with guests and travelers worldwide using international phone numbers, integrations, cloud voice solutions, and AI-driven solutions.
GET A BUSINESS NUMBER REQUEST A DEMO
Trusted by 8,000+ Global Brands Worldwide
Why Travel & Hospitality Firms Choose United World Telecom
Excellent guest experiences are the backbone of travel and hospitality companies, which need efficient means of communication to manage bookings, help clients, and coordinate seamlessly.
With United World Telecom, travel and hospitality institutions can:
- Enjoy scalable voice solutions for traveler support and services
- Connect travelers to concierge, support, and reservations globally
- Offer phone coverage in 160+ countries for low-rate regional calls
- Monitor agent performance and caller sentiment with AI tools
“We have used United World Telecom for many years and have always been impressed by their service, knowledge and extreme customer focus. They have been more than a partner in this area of our business, they have been able to offer telecom guidance in markets that were new to us. We have been truly lucky to work with UWT and recommend them highly”
Integrates with your favorite CRMs
Core Communication Challenges in the Travel & Hospitality Industry
- Security and compliance requirements (like consent-based recording)
- Travelers need instant, cost-effective help across time zones
- Managing remote or seasonal teams can pose technical challenges
- Peak demand overwhelms unmanaged reservation desks
- Connectivity issues cause missed bookings or delays, notably for remote spots
Reach Your Customers Anywhere, Anytime
In the hospitality business, maintaining a personal touch across borders is vital for building customer loyalty and conducting bookings. With UWT, you can:
- Use advanced geographic routing to offer 24/7 support
- Set up local and toll-free lines for bookings and support in each market
- Route calls to regional service centers for quick, timely service
- Manage reservations and support teams from a single, unified dashboard
By providing localized communication, travel and hospitality businesses can create a more personalized and accessible experience for their global customers. Whether your business operates in Asia, Europe, the US, or Latin America—our network has you covered.
Improve Performance with Advanced Analytics
Understand call content, maintain operational transparency, and review agent activity with our Call Reports & AI Call Insights feature suite:
Call Activity & Custom Reports
to view call traffic and performance for specific periods, phone lines, locations, or agents.
Call Recording
to record and store calls for reference, quality control, compliance, and liability protection.
Call Transcriptions
to convert calls to text for quick reviews and searchability.
Call Summaries
for quick visibility into long conversations.
Sentiment Analysis
to flag urgent or emotionally sensitive calls.
Keyword Search
to surface patterns across calls (e.g. complaints, delays).
Transcription Translation
for multi-market visibility to help providers working with multilingual populations.
These tools help teams stay organized, reduce follow-up time, and improve the caller experience—especially in high-volume call environments.
Tailored Features for Travel and Hospitality Teams
Local & Toll-Free Numbers
Offer global customer support without opening physical offices
Outbound Calling & Local 2-Way Voice Use local caller IDs for
outbound calling to enhance booking confirmation processes
Advanced Routing Rules
Automatically route calls based on time zone, location, or language needs
Advanced IVR
Use advanced IVR to manage global and peak season call volumes efficiently
Call Analytics & Reports
Track peak booking times, agent efficiency, and customer service trends
AI Call Insights
Analyze sentiment, review transcripts, and improve customer interactions
CRM Integrations
Call directly from CRM and sync call activity, simplifying guest interactions
Call Recording & Storage
Maintain call records for audits and compliance purposes
24/7 Customer Support
Get real-time assistance for global operations
Dedicated Account Management
Enjoy personalized guidance and support for your communication needs
Phone Solution Built for Modern Travel and Hospitality Teams
For the Guest Services & Reservations
- View transcripts, call logs & notes for bookings
- Improve answer rates for reservations with local caller IDs
- Track and manage leads via CRM across platforms.
For Traveler Assistance Team
- Connect guests to the correct department instantly with IVR routing
- Get uninterrupted 24/7 assistance for travelers worldwide
- Analyze guest sentiment for better issue resolution
For Backend Support Team
- Enable remote teams to stay connected anywhere
- Monitor call quality, uptime, and team performance
- Access call logs and CDRs for dispute resolution
Easily Integrate with Your Workflow
Bring voice to the platforms you use every day with our softphone integrations!
Integrate our cloud phone service with your favorite CRMs or help desk software, including Salesforce, Zoho, Zendesk, HubSpot, Pipedrive, MS Teams, etc.
These integrations require no coding or complex setup. Use features like click-to-call, automatic call logging, and transcript syncing—all without switching tabs.
Why Choose United World Telecom?
Give your team the tools to serve clients faster, better, and transparently.
With over 28 years of expertise, we specialize in delivering tailored communication solutions for the hospitality and travel industry. Our services support various businesses, including hotels, resorts, airlines, travel agencies, and tour operators.
Our global sales team can help you find the right phone solution for your travel and hospitality business.
Talk to an expert or book a demo today!
Hear from Our Satisfied Customers
Get a free consultation with a business phone system specialist.
Reach out and a United World Telecom expert will get back with you shortly.
Request a Demo A Company You Can Trust
Experience unmatched expertise and support from leaders in the industry.
Phone numbers available across the globe.
Reach us via phone, chat, website, and email.
We've been in business since 1996.
Multiple layers of redundancy = Higher reliability.
Network & Reliablity
Country Coverage
Testimonials
Customer Stories
Local 2-Way Voice
Toll Free Numbers
Local Phone Numbers
UIFN
Toll Free FlexDial
BYOC
Outbound Calling
SIP Trunking
Call Forwarding
AI Call Insights
Call Transcription
IVR Auto-Attendant
Analytics & Reporting
Call Recording
Time-of-Day Routing
Voicemail
Salesforce
HubSpot
Zoho 
MS Teams 
Genesys PureCloud
3CX
Zendesk 
Intercom
Gorgias
Onboarding
Knowledge Base
Blog
