Why Travel & Hospitality Firms Choose United World Telecom
Excellent guest experiences are the backbone of travel and hospitality companies, which need efficient means of communication to manage bookings, help clients, and coordinate seamlessly.
With United World Telecom, travel and hospitality institutions can:
Enjoy scalable voice solutions for traveler support and services
Connect travelers to concierge, support, and reservations globally
Offer phone coverage in 160+ countries for low-rate regional calls
Monitor agent performance and caller sentiment with AI tools
“We have used United World Telecom for many years and have always been impressed by their service, knowledge and extreme customer focus. They have been more than a partner in this area of our business, they have been able to offer telecom guidance in markets that were new to us. We have been truly lucky to work with UWT and recommend them highly”
— Christiane Pike, Infrastructure Manager, Telecom at Radisson Hotels » Read More Reviews
Connectivity issues cause missed bookings or delays, notably for remote spots
Reach Your Customers Anywhere, Anytime
In the hospitality business, maintaining a personal touch across borders is vital for building customer loyalty and conducting bookings. With UWT, you can:
Set up local and toll-free lines for bookings and support in each market
Route calls to regional service centers for quick, timely service
Manage reservations and support teams from a single, unified dashboard
By providing localized communication, travel and hospitality businesses can create a more personalized and accessible experience for their global customers. Whether your business operates in Asia, Europe, the US, or Latin America—our network has you covered.
Improve Performance with Advanced Analytics
Understand call content, maintain operational transparency, and review agent activity with our Call Reports & AI Call Insights feature suite:
Call Activity & Custom Reports to view call traffic and performance for specific periods, phone lines, locations, or agents.
Call Recording to record and store calls for reference, quality control, compliance, and liability protection.
Call Transcriptions to convert calls to text for quick reviews and searchability.
Call Summaries for quick visibility into long conversations.
Sentiment Analysis to flag urgent or emotionally sensitive calls.
Keyword Search to surface patterns across calls (e.g. complaints, delays).
Transcription Translation for multi-market visibility to help providers working with multilingual populations.
These tools help teams stay organized, reduce follow-up time, and improve the caller experience—especially in high-volume call environments.
Tailored Features for Travel and Hospitality Teams
Local & Toll-Free Numbers
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Outbound Calling & Local 2-Way Voice Use loxxxlls
Advanced Routing Rules Route xxxxxobe
IVR Menus Creaxxxxe, etc.
Call Analytics & Reports Moxxxxrends
Multilingual Capabilities Offerxxxxents
Softphone Apps & Web Dialer Makxxxxere
AI Call Insights Sumxxxxall
CRM Integrations Seaxxxxore
Call Recording & Storage Log cxxxxort
Dedicated Account Management Enjoy xxxxeds
24/7 Customer Support Get rexxxns
Phone Solution Built for Modern Healthcare Teams
For Front Desk & Call Center Teams
Route calls by reason and urgency
Add backup failover options during high call traffic periods
Send voicemail-to-email for missed appointments
For Providers & Nurses
Transcribe calls with patient updates
Review emotional tone of calls
Pull summaries without listening to full recordings
Admin, Compliance, & Research Teams
Record calls for quality assurance
View AI-driven call reports across locations
Maintain compliance with data privacy regulations
Easily Integrate with Your Workflow
Bring voice to the platforms you use every day with our softphone integrations!
Integrate our cloud phone service with your favorite CRMs or help desk software, including Salesforce, Zoho, Zendesk, HubSpot, Pipedrive, MS Teams, etc.
These integrations require no coding or complex setup. Use features like click-to-call, automatic call logging, and transcript syncing—all without switching tabs.
Why Choose United World Telecom?
Whether you’re managing a single clinic or a global health brand, we’ve got your communications covered.
We have over 28 years of experience catering to the communications needs of hospitals, clinics, telehealth providers, mental health services, insurance support lines, and health tech companies.
Our global sales team can help you find the right phone solution for your healthcare business.
