Cloud IVR solutions are not just basic interactive voice response systems; they can serve as the cornerstone of a streamlined call management strategy.
Why Use Advanced Cloud IVR for Your Business?
An Advanced IVR system automatically answers incoming calls and assists callers through predetermined menu options according to business rules. Our cloud-based IVR solution empowers businesses to cater to their callers beyond standard number forwarding.
- Efficient Call Management: Provide tailored options to manage inbound call flows with IVR routing strategies like time and location-based routing,
- Reduced Operating Costs: Reduce costs and maximize profitability by eliminating the need for a live receptionist.
- Smoother Support: Automatically direct callers to specific departments, phone numbers, VoIP extensions, or voicemail.
- Scalability: Handle increased call volumes without needing additional hardware and analog lines.
Advanced IVR Setup and Customization
Setting up our IVR solution is straightforward – whether you are an IT infrastructure manager, salesperson, marketing executive, or administrative assistant. Use our intuitive cloud IVR Manager to design and implement custom IVR call flows without any coding.
How to Set Up IVR With United World Telecom
We provide various resources to help you navigate the IVR setup process. However, you can always contact our 24/7 live tech support team for IVR setup guidance. Here are the steps:
- Navigate to the settings of your desired phone line in the control panel.
- Click on Manage IVR Applications.
- Upload prompts, phones, and emails in the IVR Manager.
- Design and visualize your IVR on the left side.
Click for step-by-step instructions.
How Does an IVR System Work?
Interactive Voice Response (IVR) — also known as cloud IVR, hosted IVR, phone menus, or automated voice response system — is a telephony solution that enables businesses to greet incoming callers with a custom voice menu and route callers to the appropriate department or extension based on telephone keypad inputs.
An example of IVR: A customer calling for customer support would call your phone number and be greeted by a custom voice recording: “Thank you for calling Acme Corp. Please press 1 to be connected to a sales representative, or press 2 to be connected to a customer service specialist.”
The customer would then dial 2, triggering the IVR to forward the call to your respective tech support number or ring group.
IVR Requirements
A few different elements are required to set up an IVR menu in the cloud. You should prepare the following business assets:
- Audio file recordings: Welcome messages, voice navigation prompts, multiple languages, etc.
- Departments and users to answer calls.
- Call flows: Detailed layout of how you want calls to travel through your phone system.
Why Our Advanced IVR Solution Stands Out
Our cloud IVR solution allows company administrators to customize how customers interact with their business phone system.
Some key differentiators of our advanced IVR solution include:
- Live Technical Support: Our dedicated tech support team is available 24/7 for IVR setup help and troubleshooting.
- High Reliability and Uptime: Rely on our industry-leading uptime and redundant systems to ensure your IVR is always available when your customers need it.
- Global Reach: Extend your business reach with our global IVR number availability
With its customizable and flexible functionality, you can use our IVR solution to control the flow of calls and provide responsive customer service through periods of high call volumes. Our system can be used as a hybrid or standalone solution.
For example, while your EMEA support team is in the office, you can forward calls to regional agents’ direct phone numbers or to VoIP extensions. During after-hours, you can forward calls to voicemail or to other offices.
Learn more about custom IVR routing strategies to offer a personalized caller experience.
How Much Does IVR Cost?
Advanced IVR is included with all United World Telecom plans. Our easy-to-use IVR Manager can be accessed through our web-based control panel. Contact us to see our IVR system in action!
Benefits of Advanced IVR
Advanced IVR technology provides various business benefits by enhancing caller experience, streamlining communication processes, and providing a sophisticated yet user-friendly interface for managing calls.
By implementing our Advanced IVR solution, businesses can expect improved customer satisfaction, reduced operational costs, greater efficiency, and a stronger competitive edge in their respective markets.
How Much Does IVR Cost?
Advanced IVR is included with all United World Telecom plans, starting at $7.95 per month. Our easy-to-use IVR Manager can be accessed through our web-based control panel. Call us at 1 (877) 898 8646 or chat with us to see our IVR system in action!