Reliable, Global Voice Solutions for the Travel & Hospitality Industry
Connect with guests and travelers worldwide using international phone numbers, integrations, cloud voice solutions, and AI-driven solutions.
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Trusted by 8,000+ Global Brands Worldwide
Why Travel & Hospitality Firms Choose United World Telecom
Excellent guest experiences are the backbone of travel and hospitality companies, which need efficient means of communication to manage bookings, help clients, and coordinate seamlessly.
With United World Telecom, travel and hospitality institutions can:
- Enjoy scalable voice solutions for traveler support and services
- Connect travelers to concierge, support, and reservations globally
- Offer phone coverage in 160+ countries for low-rate regional calls
- Monitor agent performance and caller sentiment with AI tools
“We have used United World Telecom for many years and have always been impressed by their service, knowledge and extreme customer focus. They have been more than a partner in this area of our business, they have been able to offer telecom guidance in markets that were new to us. We have been truly lucky to work with UWT and recommend them highly”
Integrates with your favorite CRMs
Core Communication Challenges in the Travel & Hospitality Industry
- Security and compliance requirements (like consent-based recording)
- Travelers need instant, cost-effective help across time zones
- Managing remote or seasonal teams can pose technical challenges
- Peak demand overwhelms unmanaged reservation desks
- Connectivity issues cause missed bookings or delays, notably for remote spots
Reach Your Customers Anywhere, Anytime
In the hospitality business, maintaining a personal touch across borders is vital for building customer loyalty and conducting bookings. With UWT, you can:
- Use advanced geographic routing to offer 24/7 support
- Set up local and toll-free lines for bookings and support in each market
- Route calls to regional service centers for quick, timely service
- Manage reservations and support teams from a single, unified dashboard
By providing localized communication, travel and hospitality businesses can create a more personalized and accessible experience for their global customers. Whether your business operates in Asia, Europe, the US, or Latin America—our network has you covered.
Improve Performance with Advanced Analytics
Understand call content, maintain operational transparency, and review agent activity with our Call Reports & AI Call Insights feature suite:
Call Activity & Custom Reports
to view call traffic and performance for specific periods, phone lines, locations, or agents.
Call Recording
to record and store calls for reference, quality control, compliance, and liability protection.
Call Transcriptions
to convert calls to text for quick reviews and searchability.
Call Summaries
for quick visibility into long conversations.
Sentiment Analysis
to flag urgent or emotionally sensitive calls.
Keyword Search
to surface patterns across calls (e.g. complaints, delays).
Transcription Translation
for multi-market visibility to help providers working with multilingual populations.
These tools help teams stay organized, reduce follow-up time, and improve the caller experience—especially in high-volume call environments.
Tailored Features for Travel and Hospitality Teams
Local & Toll-Free Numbers
Offer global customer support without opening physical offices
Outbound Calling & Local 2-Way Voice Use local caller IDs for
outbound calling to enhance booking confirmation processes
Advanced Routing Rules
Automatically route calls based on time zone, location, or language needs
Advanced IVR
Use advanced IVR to manage global and peak season call volumes efficiently
Call Analytics & Reports
Track peak booking times, agent efficiency, and customer service trends
AI Call Insights
Analyze sentiment, review transcripts, and improve customer interactions
CRM Integrations
Call directly from CRM and sync call activity, simplifying guest interactions
Call Recording & Storage
Maintain call records for audits and compliance purposes
24/7 Customer Support
Get real-time assistance for global operations
Dedicated Account Management
Enjoy personalized guidance and support for your communication needs
Phone Solution Built for Modern Healthcare Teams
For Front Desk & Call Center Teams
- Route calls by reason and urgency
- Add backup failover options during high call traffic periods
- Send voicemail-to-email for missed appointments
For Providers & Nurses
- Transcribe calls with patient updates
- Review emotional tone of calls
- Pull summaries without listening to full recordings
Admin, Compliance, & Research Teams
- Record calls for quality assurance
- View AI-driven call reports across locations
- Maintain compliance with data privacy regulations
Easily Integrate with Your Workflow
Bring voice to the platforms you use every day with our softphone integrations!
Integrate our cloud phone service with your favorite CRMs or help desk software, including Salesforce, Zoho, Zendesk, HubSpot, Pipedrive, MS Teams, etc.
These integrations require no coding or complex setup. Use features like click-to-call, automatic call logging, and transcript syncing—all without switching tabs.
Why Choose United World Telecom?
Whether you’re managing a single clinic or a global health brand, we’ve got your communications covered.
We have over 28 years of experience catering to the communications needs of hospitals, clinics, telehealth providers, mental health services, insurance support lines, and health tech companies.
Our global sales team can help you find the right phone solution for your healthcare business.
Talk to an expert or book a demo today!
Hear from Our Satisfied Customers
Get a free consultation with a business phone system specialist.
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Request a Demo A Company You Can Trust
Experience unmatched expertise and support from leaders in the industry.
Phone numbers available across the globe.
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We've been in business since 1996.
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