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Direct Inward System Access (DISA)

Home » Cloud Telephony Features » Direct Inward System Access (DISA)

Remote work is becoming the norm and maintaining seamless communication across dispersed teams challenges businesses across industries. This is where Direct Inward System Access (DISA) emerges as a pivotal solution; use it to:

  • Empower remote and dispersed team members to access the business phone system from anywhere in the world
  • Connect to the business phone system easily and securely
  • Make outbound calls using business phone numbers

What is Direct Inward System Access (DISA)?

DISA is a cloud telephony feature that lets external callers, particularly remote employees, access the organization’s internal phone system and initiate calls with your business phone number. Regardless of their location, employees can make calls displaying your business phone number as the outgoing caller ID.

How Does DISA Work?

Once the internal phone system receives a call, it prompts the caller to authenticate themselves using a PIN or another form of verification. This ensures that only authorized users can access the internal phone system. Once authenticated, the caller can dial internal extensions or make outgoing calls as if they were using the internal phone network. The internal phone system manages the call processing, routing the call according to configured rules, and handling termination afterwards.

How Can Your Business Use the DISA Feature?

Whether your teams are local, remote, or offshore, DISA facilitates streamlined call management for outbound calls, centralizing operations regardless of physical location.

By centralizing operations, DISA simplifies the process of reaching out to customers, partners, and stakeholders worldwide, regardless of where the calls originate. You can ensure uniformity in communication practices, ensuring continuity for customers.

Benefits of Direct Inward System Access

The Direct Inward System Access feature offers a myriad of benefits that can revolutionize the way businesses manage telecommunications. Using the below 7 key advantages, you can drive efficiency, productivity, and growth for your organization:

  • Reduce expenses associated with separate phone systems for remote teams, minimizing hardware and maintenance costs.
  • Gain a competitive edge by leveraging advanced telephony features like DISA to enhance communication capabilities, improve customer satisfaction, and drive business growth.
  • Empower employees to stay connected and productive regardless of their location, reducing downtime and maximizing efficiency.
  • Enable employees to make outbound calls from anywhere, enhancing flexibility and productivity for remote and mobile workers.
  • Extend your business’s reach and accessibility by enabling employees in different locations to utilize the same phone system for outbound calls.
  • Easily scale your phone system to accommodate growing teams and changing business needs without extensive infrastructure investments.
  • Maintain a professional image by allowing employees to use the business phone number as the outgoing caller ID, enhancing credibility and brand perception.

Pair DISA with Inbound Calling

Many service providers like United World Telecom offering advanced call management features like DISA also provide a range of inbound calling capabilities, including call forwarding, call routing, voicemail and fax access, as well as integrations. These features work alongside DISA, helping businesses manage both incoming and outgoing calls effectively.

For example, by seamlessly directing incoming customer calls to remote employees, regardless of their location, you can improve customer service. Call routing functionalities ensure that calls are distributed efficiently to agents based on specific criteria, such as time of day and location, optimizing response times and customer satisfaction. Additionally, you can forward calls to voicemail or fax if necessary. Efficient call management is important for fostering customer relationships and driving growth.

Use Cases of DISA Across Industries

Here are some ways businesses from different industries can use DISA to optimize outbound calling:

Healthcare: Medical clinics can use DISA to allow doctors and administrative staff working remotely to access the clinic’s phone system, schedule appointments, and communicate with patients effectively.

Technology: Remote IT professionals, including helpdesk support technicians and software developers, can leverage DISA to access company resources, assist clients with technical issues, and collaborate with colleagues while maintaining a seamless communication experience.

Remote Sales and Support Teams: Instead of calling from personal phone numbers, remote sales and support teams can leverage DISA to make calls using the business phone number. You can gain the advantage of presenting a unified and professional image to customers.

How Does DISA with United World Telecom Work?

DISA seamlessly integrates with our Outbound Calling service.

The best way to use DISA is with our softphone, included with our outbound plans. Employees (users) simply need to download the softphone and log in using the outbound line-specific user ID and password. Once set up, users can effortlessly initiate outbound calls directly from their devices.

Our softphone is compatible with multiple devices as well as web browsers. Additionally, it seamlessly integrates with top CRMs and help desk software for enhanced functionality.

Alternatively, you can reach out to our tech support team with a list of users requiring outbound access. Once authorized, users can then dial a Local Access number corresponding to the region they wish to call. The system will recognize the user and grant access to initiate outgoing calls.

This method proves useful if users encounter difficulties accessing the softphone or maintaining an internet connection.

Get DISA with United World Telecom

By bridging the gap between remote teams and the centralized phone infrastructure, DISA offers a transformative approach to communication management.

Looking to upgrade your business phone system to address evolving communication needs? Let us help you. United World Telecom has been helping global businesses upgrade their business communication systems with our state-of-the-art telephony products and services.

Ready to experience the transformative capabilities of DISA for your business? We offer the DISA calling feature with all our Outbound Calling plans. To learn more, call us or chat with us today!

Service Features

An advanced suite of included and premium features to reliably power your business communication.

CRM Integrations

IVR/Auto Attendant

Call Recording

Virtual Voicemail

Call Flow Designer

Call Transcription

Time-of-Day Routing

Geographic Routing

Simultaneous Ringing

Sequential Routing

GCF Softphone

Outbound Calling

Outbound Caller ID

Number Masking

Failover Routing

Custom Reports

Call Blocking

Local Ringback Tones

Fax to Email

Rollover Minutes

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