Line hunting is a business phone system strategy that connects calls to multiple phone lines either simultaneously or one after the other. It is also called call hunting, hunt groups, and call routing.
F A Q | Line Hunting
Hunt groups work by letting calls run through a sequence of phones or let them ring on multiple devices at the same time to ensure an operator answers.
Line hunting ensures that the call travels through a sequence to get to the next available agent while ring groups ring on multiple devices so that the first available employee can answer.
Multiline hunting, linear hunting, circular hunting (or round robin), and most-idle hunting.