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Untied World Telecom Blog

What is Automatic Call Distribution (ACD)?

Automatic Call Distribution

Automation is being used by businesses all over the world in some capacity or the other. The main reason for this is because it can help simplify and take care …Read More »

Fixed versus Non-Fixed VoIP Numbers: What’s the Difference?

Fixed versus Non-Fixed VoIP Numbers:

When switching to a VoIP phone system, there are a lot of terminologies to understand. Fixed VoIP numbers and non-fixed VoIP numbers are two of them. In this post, we …Read More »

What is Call Routing?

Call Routing

Wish you could distribute your business calls better so agents and employees are not overwhelmed or (worse!) underwhelmed? Call routing is an effective call management solution that can organize your …Read More »

5 Ways DID Numbers Can Benefit your Business

DID number benefits

If you are planning to grow your business but are worried about increasing costs, then you may want to consider using DID numbers. Here we will discuss the top 5 …Read More »

What is Session Initiation Protocol (SIP)?

Session Initiation Protocol (SIP)

In this comprehensive post, we will explain Session Initiation Protocol (SIP) and its important features. What is Session Initiation Protocol? Session Initiation Protocol (SIP) is an internet signaling protocol that …Read More »

10 Benefits of Using an IVR System

10 IVR System Benefits

Almost every business now has an IVR system that answers calls on its behalf and then routes callers to the appropriate department. So, why are more and more companies using …Read More »