Reliable, Global Voice Solutions for IT & MSPs

Add global voice to your MSP service stack with international phone numbers and advanced analytics, delivered through your existing IT offering.

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Trusted by MSPs and Voice Engineers Worldwide

Why IT & Managed Service Providers Choose United World Telecom

From maintaining networks, troubleshooting routing issues, to overseeing telecom systems across client sites, MSPs require a voice platform that delivers the same uptime, stability, and control they provide in every other part of their stack.

With United World Telecom, IT & Managed Service Providers get:

Global coverage with local presence in 160+ countries
Reliable cloud voice for support, sales, and operations
AI tools to monitor call performance and customer sentiment
Flexible BYOC that fits within existing voice setups
Deployment for multi-site, hybrid, and cloud setups
Smart call routing across time zones and client locations

"United World Telecom helped us get a phone number that we use to receive and make international phone calls. The service has been very smooth so far. The customer service is great. They are doing a great job!"

— Edna D'souza, Finance Lead, omniX Labs
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Integrates with your favorite CRMs

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Core Communication Challenges in Managed Service Industry

Limited or inconsistent global phone coverage across client locations
Difficulty maintaining high uptime and reliable call quality for distributed teams
Integrating voice with CRMs and ticketing systems without custom development
Fragmented communication tools across IT, network, and support teams
High operational overhead to manage telecom infrastructure

Enable Global Voice Without Expanding Infrastructure

Service performance shouldn’t depend on unreliable voice infrastructure. With United World Telecom, Managed Service Providers can:

Get local and toll-free numbers across multiple countries
Provide clients with Local 2-Way Voice for outbound and inbound calls
Let clients sync call activity with their CRM or help desk tools
Allow clients to track global call performance with analytics

This gives MSPs the flexibility to support global clients, maintain consistent communication standards, and add voice services without building new infrastructure.

Improve Performance with Advanced Analytics

Maintain operational transparency and give your clients visibility into call and team performance through our Call Reports and AI Call Insights suite:

Call Activity & Custom Reports
to view call traffic and performance for specific periods, phone lines, locations, or agents.

Call Recording
to record and store calls for reference, quality control, compliance, and liability protection.

Call Transcriptions
to convert calls to text for quick reviews and searchability.

Call Summaries
for quick visibility into long conversations.

Sentiment Analysis
to flag urgent or emotionally sensitive calls.

Keyword Search
to surface patterns across calls (e.g. complaints, delays).

Transcription Translation
for multi-market visibility to help providers working with multilingual populations.

These tools help teams stay organized, reduce follow-up time, and improve the caller experience—especially in high-volume call environments.

Tailored Features for IT & Managed Service Providers

Number Tagging and Client-Level Assignment
Tag, organize, and assign virtual phone numbers to client accounts

Custom & Scheduled Reporting
Create automated call reports for SLAs, billing, and performance

User & Role Management
Control user access with customizable roles for account and service permissions

Child & Parent Account Structure
Manage multiple client accounts under one dashboard with dedicated sub-accounts

API Provisioning
Automate provisioning, update routing, and pull call records and reports

AI Call Insights
Summaries, transcripts, and sentiment ratings for every call

Advanced Routing Rules
Route calls by time zone, location, or language via IVR systems

Softphone Apps & Web Dialer
Make and receive calls on any device, anywhere

CRM Integrations
Seamless integration with Salesforce, HubSpot, Zoho, and more

Call Recording & Storage
Maintain call records for audits and compliance purposes

24/7 Customer Support
Get real-time assistance for global operations

Dedicated Account Management
Enjoy personalized guidance and support for your communication needs

Phone Solution Built for Modern Managed Service Teams

admin team

For Account Management & Client Success Teams

Clear visibility into client activity and performance
Easy management of multi-client voice environments and numbers
Seamless workflows with CRM integrations and high uptime

customer support

For Support & Service Desk Teams

Ensure connections with reliable routing and monitoring
Troubleshoot faster using recordings, transcripts, and sentiment
Meet SLAs with reporting, alerts, and CRM integrations

compliance and ops

For Operations & Voice Engineers Teams

Configure voice with BYOC and flexible routing
Automate provisioning via API
Manage numbers and call traffic through unified tools

Easily Integrate with Your Workflow

Bring voice to the platforms you use every day with our softphone integrations!

Integrate our cloud phone service with your favorite CRMs or help desk software, including Salesforce, Zoho, Zendesk, HubSpot, Pipedrive, MS Teams, etc.

These voice integrations require no coding or complex setup. Use features like click-to-call, automatic call logging, and transcript syncing—all without switching tabs.

Why Choose United World Telecom?

Give your team the tools to serve clients faster, better, and transparently.

We have over 28 years of experience catering to the communications needs of IT service providers, managed service providers, cloud infrastructure and cybersecurity providers, unified communication providers, and IT consulting firms.

Our global sales team can help you find the right phone solution for your IT and managed service business.

Talk to an expert or book a demo today!