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Genesys SIP Integration

Effortlessly integrate your Genesys environment with United World Telecom’s global SIP network. Use certified SBCs for secure, high-quality connections, advanced call routing, and global numbers in 160+ countries.

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  • Seamless Global Calling via Genesys — Enable reliable inbound and outbound calls directly from the Genesys interface for smooth communication across regions.
  • Access International Numbers in 160+ Countries — Add local, toll-free, national, international, mobile, or Local 2-Way Voice numbers to your Genesys environment to expand your global reach..
  • Optimize Outbound Caller ID — Boost answer rates by showing a local outbound caller ID that matches your customer’s region.
  • Secure Connection via Certified SBC — Establish a safe, guided SIP connection with 24/7 support using Genesys-certified SBCs.
  • Advanced Telephony Features — Leverage call recording, IVR, AI Call Insights, CRM integrations, and 40+ features.
  • Reach Customers in Hard-to-Connect Regions — Engage customers in Africa, South America, the Middle East, and Southeast Asia with high-quality international calling.
Genesys SIP guide
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Your Gateway to Global Calling with Genesys

Our Genesys SIP Integration empowers businesses to scale globally without complexity. Whether you’re using Genesys Cloud CX, a hybrid deployment, or on-prem infrastructure, United World Telecom gives you full ownership of your voice layer and the flexibility to communicate on your terms.

  • IT Teams: Manage advanced SIP routing, SBC setups, and integrations seamlessly.
  • CX Leaders: Expand into new international markets with reliable local and toll-free connectivity.
  • Enterprises: Centralize communications across multi-vendor environments with unified voice management.

Bring your global voice operations together! Replace outdated PSTN systems and centralize your telephony on a cloud-first platform. Route calls efficiently through trusted local carriers, manage international virtual numbers and features easily, and reduce operational complexity—all supported by 24/7 expert assistance.

With United World Telecom, your Genesys platform becomes a global communications hub that adapts to your business model and workflow.

Integration Choices for Your Genesys Setup

Our voice solutions adapt to your Genesys setup, offering flexible connection methods that fit your infrastructure and workflow:

  • SIP Trunking with SBC: Integrate our SIP trunk directly into Genesys via an external trunk. Enjoy global call routing through our SBC, customize outbound caller IDs, and ensure high-quality, reliable voice connectivity. (Best for Genesys Cloud)
  • Forward to SIP: Connect specific numbers to SIP URIs using our “Forward to SIP” feature. Simple setup with no hardware or SBC configuration required. (Ideal for Genesys Cloud or On-Prem)
  • Forward to DID Numbers: Route calls from local, toll-free, or mobile numbers to your Genesys-assigned DIDs. Maintain PSTN redundancy while keeping your existing call flows intact. (Works for both Genesys Cloud and On-Prem)

Power Global Teams with Seamless Voice Coverage

Unlock feature-rich international communication with a voice platform trusted by 2000+ global enterprises.
Make and receive international calls directly in Genesys, while accessing call history and records.

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Expand Globally with High-Quality Voice

Access local, toll-free, non-geographic, and Local 2-Way Voice numbers in over 160 countries, giving your business a true local presence anywhere. Deliver seamless global communication by making and receiving calls directly within your Genesys environment — no extra tools needed.

Our Tier-1 SIP network minimizes latency and jitter for crystal-clear, enterprise-grade voice quality in every interaction. Whether supporting local customers or collaborating internationally, manage it all from a unified, scalable interface designed to keep your global communications reliable and professional.

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Smarter Call Routing and Management

Take complete control of your call flows by intelligently routing calls to the right team, location, or device. Use region-specific caller IDs to improve pickup rates and deliver localized experiences. Leverage AI Call Insights, analytics, and custom reporting to optimize agent performance, streamline workflows, and make data-driven decisions that enhance your customer experience.

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Secure, Compliant Communication

Protect every conversation with a certified SBC built for Genesys. Our integration not only safeguards sensitive customer data but also ensures your business meets stringent regional telecom regulations globally. This means you can confidently operate across borders, knowing your calls are secure, compliant, and built on a voice infrastructure trusted by leading global enterprises.

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24/7 Global Support

Wherever your teams operate, our round-the-clock global support ensures you’re never on your own. Our experts specialize in Genesys SIP integrations and the complexities of global voice networks. Whether it’s troubleshooting, setup guidance, or urgent issue resolution, you’ll have a reliable partner on standby to keep your communications running smoothly and your teams connected without interruption.

Configure and optimize how calls are handled — before they even reach Teams.

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Easy Setup of Genesys SIP Integration with United World Telecom

Integrating Genesys with United World Telecom’s global SIP network gives your business seamless, centralized control over global communications. With numbers available in 160+ countries, you can route inbound and outbound calls directly through Genesys to your teams, while maintaining consistent, E.164-compliant caller IDs for a recognizable, local outbound calling.

Our SIP integration is optimized for low-latency, high-quality voice through multi-region SBCs, ensuring natural, uninterrupted audio across international calls.

As your business grows, you can add new numbers, scale capacity, or adjust call routing without service disruptions — keeping your operations agile and responsive. Customize call flows to match business priorities, ensuring high-value calls reach the right teams instantly. Combined with analytics and AI Call Insights, you gain full visibility into call patterns, agent performance, and customer engagement. This empowers smarter staffing, reduces wait times, and delivers a better overall customer experience — all from a single, integrated Genesys environment.

Ready to Integrate Genesys with United World Telecom?

United World Telecom offers 24/7 expert support, hassle-free number provisioning, and step-by-step guidance for smooth Genesys SIP integration. With certified SBCs and a robust voice network, you benefit from intelligent call routing, centralized number management, and enterprise-grade reliability. No matter where you operate, we offer continuous service from number assignment to proactive monitoring.

Break down communication barriers and make Genesys truly global with scalable voice solutions customized to meet business needs. Our experts are ready to help you expand your reach and achieve seamless worldwide coverage with ease.

Featured Content

country coverage
Country Coverage

RESOURCE

Check out which countries and international phone number types we cover.

Genesys SIP SBC
How to Integrate Genesys with SBC

SETUP

Learn how to set up the Genesys SIP integration with this quick how-to guide.

Outbound caller ID for Zoho CRM
Bring Your Own Carrier (BYOC)

FEATURE

Bring United World Telecom to your business applications like MS Teams, Genesys, Zoom Phone, etc

call routing strategies guide
Call Routing Strategies

GUIDE

Learn how to efficiently handle and route calls from global customers.

Get a free consultation with a business phone system specialist.

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