Call Activity & Custom Reports

With the advent of cloud telephony, businesses now have access to powerful tools to streamline their communication processes and gain valuable insights into their operations. Call Activity and Custom Reports is one such feature associated with virtual phone systems. Let’s explore how these reports can help you improve efficiency.

Understanding Your Business’ Call Activity

Use our Call Activity and Custom Reporting features to understand your business’ call traffic. These reports typically show caller information, call duration, forward to destination, outcomes, and more. United World Telecom offers call activity reports and custom reports with each of our virtual phone number plans.

Why is Reviewing Call Activity Important?

These features go beyond basic call logging by offering detailed and customizable call reports and tracking capabilities. This enables your teams to analyze performance, identify where customer service needs improvement, and make informed decisions.

Get insights into calling patterns and customer preferences, such as peak times, location of callers, agent performance, and more. Tie this data in with your performance KPIs and track key metrics such as call volume, destination, duration, and call status.

Key Call Report Features

Most call activity reports will show you key metrics along with current and historical data. You can generate reports for specific numbers or call types to get more focused and real-time call center data.

United World Telecom also offers VoIP integrations for help desks and CRMs so you can get synced reports within your CRM. This makes room for more seamless data sharing, collaboration, and automation. You can tie this in with your sales campaigns, service reports, customer interactions, marketing performance, and so on.

How to Unlock Insights with Call Activity & Custom Reports

Every call tells a story. With Call Activity & Custom Reports, you can transform raw call history into clear insights that improve customer interactions, optimize staffing, and strengthen your bottom line.

Instead of spending time digging through call lists, our reports give you:

• Actionable clarity: Spot trends in call volumes, answer rates, and peak times so you can staff smarter and respond faster.
• Precision tracking: Monitor the performance of individual phone numbers or entire departments to see what’s driving results.
• Hands-off automation: Schedule recurring reports and receive them directly in your inbox for effortless monitoring.

Our intuitive control panel makes it easy to go from a high-level overview to granular details, allowing you to filter by date, phone number, or call type. You can even schedule reports to be delivered automatically to key stakeholders.

You and your agents can easily view call records for each line or see custom call activity reports in the Control Panel.