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customer case study

EaseMyTrip uses United World Telecom as its one-stop shop for global telephony services

 EaseMyTrip
  • Company Name: EaseMyTrip
  • Industry: Travel
  • Founded: 2008
  • Client Since: 2021
  • Website: www.easemytrip.com

Overview

Since its inception in 2008, EaseMyTrip bootstrapped its remarkable growth to Unicorn status and IPO and is now a leading name in the Indian travel industry.

The company offers a comprehensive range of travel-related products and services, including hotel bookings, air tickets, holiday packages, bus bookings, cruise bookings, and white-label services. They cater to tens of millions of passengers traveling domestically and internationally.

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Challenge

EaseMyTrip supports its large global customer base through a number of channels, including a 24/7 helpline. Its support agents are available whenever needed, and EaseMyTrip is very highly rated on review websites for having a customer-centric approach and providing great deals to travelers.

It has international offices in six countries, including Singapore, the UAE, the UK, the USA, Thailand, and the Philippines. In order to deal with a single service provider for multiple locations, EaseMyTrip wanted to find a one-stop shop for its global telephony services.

The company tested a few different service providers, but none were able to provide reliable toll-free and local telephony services in all 6 locations where it operates.

EaseMyTrip photo

Solutions

United World Telecom provides toll-free numbers and local phone numbers in more than 150 countries worldwide. Our long-standing partnerships with local and regional telecom operators enable us to provide reliable global coverage from even the most remote countries.

We provided EaseMyTrip with coverage in the six countries as needed and offered the company a wide range of local phone numbers and international toll-free numbers to choose from.

Results

With United World Telecom, EaseMyTrip was able to consolidate global telephony services under one provider.

Our high-availability network and foolproof cloud telephony solutions have helped EaseMyTrip provide uninterrupted support to international clients. In addition, the company administrators are able to easily access reports, billing, and modify call management settings in real-time through an intuitive online interface.

Our platform has been a one-stop-shop solution for the business VoIP needs of EaseMyTrip.

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