At United World Telecom, we’ve always believed that strong communication has the power to accelerate business and bring people closer together, across geographies and industries.
We’ve spent the last 29+ years helping businesses connect across countries, time zones, and borders with advanced global voice solutions.
Our journey has taken us to global cities, fast-growing markets, and skilled talent across the US, Europe, APAC, Africa, and South America.
But some markets don’t just grow—they call. And Brazil has been calling for some time now.
This year, we’re proud to open our newest office in São Paulo, a decision driven not just by strategy—but by vision.
Why Brazil? Why Now?
Brazil is South America’s largest economy, and home to one of the most vibrant innovation ecosystems in the world.
But beyond its market size and growth trajectory, Brazil represents something deeper: a culture of resilience, ingenuity, and connection.
As a cloud communications provider, that matters.
We aren’t just powering calls—we’re enabling relationships, service delivery, global sales, and support operations.
And in Brazil, we saw a natural alignment between our mission and the needs of multinational businesses looking to scale, sell, and support across borders.
The decision to invest here is rooted in more than market potential. Brazil has been a vital part of our customer base for years, with over 700 businesses served in Brazil and more than 2,200 customers across South America.
From tech startups and SaaS platforms to healthcare providers and enterprise support teams, we’ve seen demand grow steadily for localized, reliable, and scalable voice solutions.
This office is our way of answering that demand—with long-term commitment and presence on the ground.
A New Hub for Tech Talent and Innovation
São Paulo isn’t just a business capital—it’s a talent engine.
We’ve seen remarkable growth in the region’s developer community, tech accelerators, and engineering programs.
By establishing a local office, we’re excited to partner with this emerging tech ecosystem and build alongside the very people shaping the future of communications infrastructure.
This new office will be home to our developer and IT infrastructure teams, focused on enhancing platform performance, improving reliability, and innovating for the next generation of business voice solutions.
What This Means for Our Customers
For our customers in Brazil and across South America, this expansion is a promise:
- Faster local support with on-the-ground staff
- More relevant insights and product improvements tailored to regional needs
- A telecom partner that grows with you, not just a provider.
What We’ve Learned Launching in São Paulo (So Far)
Setting up shop in a new market always comes with its own lessons. Here are just a few from our Brazil journey so far:
1. Local presence builds trust
Whether you’re a startup scaling regionally or a global brand supporting local customers, voice still matters. Businesses here are eager to connect with customers across South America—and having a local voice presence can make or break that first interaction.
2. Brazilian talent is world-class
Our São Paulo team is a blend of developers, telco specialists, and infrastructure pros—and the level of creativity, speed, and global thinking has already begun to surpass expectations. We’re here to hire locally, grow together, and invest long-term.
3. Culture isn’t just a buzzword—It’s a blueprint
From the rhythms of everyday business to the energy of the tech community, Brazil thrives on human connection. We’ve seen firsthand how important it is to localize—not just in language, but in tone, support, and service experience. Our goal is to meet customers where they are, in ways that feel familiar and respectful.
Looking Ahead
Our São Paulo office is just the start.
As we continue to expand globally, our Brazil team will play a critical role in shaping our regional strategy, customer experience, and product development.
We’re here to listen, learn, and build solutions that reflect the needs of Brazil-based businesses—from SMBs to larger enterprises.
We’re also actively exploring partnerships—with local coworking spaces, universities, and innovation hubs—to support the broader tech ecosystem.
And yes, we’ll have more to share soon…
Whether you’re a Brazilian business seeking global-ready communication tools or a tech leader curious about market shifts, we invite you to connect with us. Explore our local offerings, meet our team, and join the conversation.
This isn’t just a launch. It’s a long-term commitment.
Vamos crescer juntos!