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Posts by Miguel Isabal:

Call Analytics: What Are They and How to Use Them?

Posted on: 22 Jan 2025

Many businesses are drowning in phone call data, yet struggle to extract actionable insights from every conversation. Without clear, immediate understanding of call outcomes, critical details slip through the cracks—resulting …Read More »

Toll Versus Toll Free: What’s the Difference?

Posted on: 11 Aug 2021

When purchasing a new phone number for your business, you will be able to choose between different number types. In this post, we will explain the differences between toll numbers …Read More »

What is Telecommuting and What Are the Benefits?

Posted on: 14 Jul 2021

Do you want to offer your employees a telecommuting option? After COVID-19, many businesses switched to telecommuting and have seen the benefits of adopting this employee-work arrangement. What is Telecommuting? …Read More »

What is a RespOrg?

Posted on: 18 Jan 2021

A quick guide to what RespOrgs are, how they work, and how businesses can benefit from using a RespOrg service provider for their toll free numbers. RespOrg: Definition A Responsible …Read More »

LNP Explained: What is Local Number Portability?

Posted on: 04 Jan 2021

Looking to change your phone service provider to one that has better quality and prices but you don’t want to change your current phone number? Local number portability (LNP) makes …Read More »

7 Advantages of Using Automatic Call Distribution

Posted on: 23 Dec 2020

Businesses the world over have been using an Automatic Call Distribution (ACD) system for better call management and to enhance caller experience. Let’s review the top 7 ACD advantages to …Read More »

SIP Response Codes: A Complete Guide

Posted on: 17 Dec 2020

Learn about SIP response codes, how they function, and the different types of response codes available. Understanding SIP codes can help you identify issues within your communication system. What are …Read More »

IVR versus ACD: What is the Difference?

Posted on: 15 Dec 2020

Both interactive voice response (IVR) and automatic call distribution (ACD) can help your business deal with high call volume more effectively. Both automated systems can direct callers to the right …Read More »

8 Powerful Applications Built Using WebRTC

Posted on: 10 Dec 2020

Want to know how powerful Web Real-Time Communications (WebRTC) can be for an app or browser client? Here are 8 great applications built using WebRTC that are currently being used …Read More »

International Sales: 7-Step Checklist to Sell in a Global Market

Posted on: 12 Oct 2020

Want to improve your international sales strategy? Try this 7-step checklist to ensure you are doing everything you can to help your company succeed internationally. How to Increase International Sales: …Read More »

Why VoIP is a Good Fit for Distributed Teams

Posted on: 29 Sep 2020

Need a business communication solution for distributed teams and remote working? Voice over IP or a VoIP phone system can be a great fit for your distributed teams. It can …Read More »

Everything You Need to Know About Line Hunting

Posted on: 25 Sep 2020

Need to find a better solution for your customer service woes? Line hunting can help you offer faster and more reliable customer support. Here is everything you need to know …Read More »

What Is VoIP Integration and How Can it Empower Your Business?

Posted on: 24 Sep 2020

VoIP integrations enable businesses to enhance their phone system. These types of voice over IP integrations help teams offer a better customer experience and improve workplace productivity. In this article, …Read More »

Hosted Call Recording: Top 7 Benefits

Posted on: 16 Sep 2020

Hosted call recording can help you improve productivity and efficiency in the office. You can also use the system to conduct quality assurance and performance analysis. Here are the top …Read More »

6 Reasons to Change Your Toll Free Number Provider

Posted on: 30 Jul 2020

Wondering if your toll free number provider is the best that’s out there? Here are 6 reasons you may want to consider switching your toll free number provider for a …Read More »

Local Numbers vs Toll Free Numbers: Which Does Your Business Need?

Posted on: 21 Jul 2020

A company’s business phone number is an important element of running a business. This is usually the first mode of contact between a customer or prospect and the company. Therefore, …Read More »

POTS: Plain Old Telephone Service Explained

Posted on: 14 Jul 2020

Wondering what POTS or plain old telephone service entails and whether that is the best phone service for your business? Look no further. Here we explain how plain old telephone …Read More »

What is the Difference Between VoIP and PSTN?

Posted on: 08 Jun 2020

Choosing a business phone system for your communication needs is an important step in developing strong customer relationships. It can be hard to choose the right business phone system, unless …Read More »