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Posts by Meryl D'Sa-Wilson:

Phone Number Testing: What it is, Why it Matters, and How to Do it Right

Posted on: 20 Mar 2025

Business phone numbers are a crucial part of any business’s communication strategy, whether for customer support, sales, or global operational coordination. However, a number that isn’t reachable, has poor call …Read More »

How to Integrate Call Transcripts With Your CRM

Posted on: 11 Mar 2025

When working in a data-driven business environment, integrating call transcripts with your CRM can significantly improve customer interactions, sales strategies, and support efficiency. Whether your business uses Zoho, Salesforce, HubSpot, …Read More »

11 Benefits of Using an IVR System

Posted on: 10 Mar 2025

As businesses grow across borders, so does the volume and complexity of customer interactions. Whether you’re serving local customers or international clients, handling inbound calls efficiently is critical to delivering …Read More »

Understanding VoIP Architecture, Call Components, and Features

Posted on: 07 Dec 2023

Voice over IP (VoIP) continues to be an evolving force in the world of business communication, reshaping and improving how businesses communicate with their customers. But how do you get …Read More »

Optimizing for VoIP in India: What You Need to Know

Posted on: 13 Feb 2023

With the growing popularity of VoIP phone services, more and more businesses are using VoIP to communicate reliably and cost-effectively. This includes businesses trying to expand their global reach and …Read More »

How to Optimize Your VoIP Network?

Posted on: 28 Dec 2022

Phone calls continue to be customers’ preferred communication channel for support and service because it is the fastest and most effective. However, if your phone system is not set up …Read More »

Guide to VoIP Network Requirements

Posted on: 27 Dec 2022

Choosing the right provider is not the only factor needed to build a successful VoIP phone system for business communication. You also need to ensure that your IT infrastructure can …Read More »

What is a STUN Server?

Posted on: 12 Dec 2022

When troubleshooting audio quality issues, you’ll probably hear people suggest using a STUN server. Here’s a brief look at what STUN servers are, what they do, and how they can …Read More »

VoIP Billing Increments: Understanding How Your Calls are Charged

Posted on: 01 Dec 2022

When you sign up for a hosted VoIP provider, you’ll rely on your monthly invoices to understand usage and calling charges. But these invoices can look confusing if you don’t …Read More »

What is DTMF? How Does Dual-Tone Multi-Frequency Work?

Posted on: 18 Nov 2022

In this post, we explain what dual-tone multi-frequency, or DTMF, is and how it is central to voice calling. This is a telecommunications technology that works under or inside your …Read More »

VoIP versus UCaaS: Understanding the Difference

Posted on: 22 Sep 2022

More and more SMBs are switching to cloud communication solutions and moving away from landline systems. But why? Companies adopting hybrid and fully remote workforces need communication solutions that stretch …Read More »

What is Automatic Number Identification (ANI)?

Posted on: 12 Sep 2022

In this post, we’ll go over the ANI telephony feature and how businesses use this feature to provide better support and sales. What Does ANI Mean in Telephony? In telecommunications, …Read More »

What is G.711? And Why is this VoIP Codec Important?

Posted on: 07 Sep 2022

When setting up a new VoIP phone system, you must equip the right voice codec to ensure reliable and clear call quality. The type of codec you need depends on …Read More »

Is VoIP Reliable?

Posted on: 26 Aug 2022

Tons of businesses are switching to VoIP for its numerous benefits — from affordability to flexibility. But many new users wonder if VoIP is dependable for business calls, especially since …Read More »

What is VLAN? Understanding Virtual Local Area Networks

Posted on: 08 Aug 2022

Here’s a brief overview of how virtual local area networks work and why businesses need this type of network. Learn about the different types of VLAN and what options are …Read More »

Guide to VoIP Codecs and How They Affect Call Quality

Posted on: 01 Aug 2022

Voice over IP (VoIP) allows businesses to communicate with customers near and far with reliable voice quality through the internet. To understand how to get the best voice call quality …Read More »

What is LAN? Understanding Local Area Networks

Posted on: 28 Jul 2022

Here’s a brief overview of how local area networks work and why businesses need this type of network. Learn about the different types of LAN and what options are available …Read More »

What is WAN? Understanding Wide Area Networks

Posted on: 12 Jul 2022

Here’s a brief overview of how wide area networks (WANs) work and why businesses need this type of network. Learn about the different types of WAN and what options are …Read More »

What is an ITSP (Internet Telephony Service Provider)?

Posted on: 01 Jul 2022

When looking for a new business phone service, it is important to understand who offers the service and how to choose the right voice service provider. Here’s a brief overview …Read More »

What is Secure RTP (SRTP)?

Posted on: 23 Jun 2022

When looking for a new VoIP or cloud communication provider, it is important to understand how they protect their service and, in turn, protect your phone system. This is where …Read More »