Our Authors

About: Luke Genoyer

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Bio: Luke Genoyer writes about cloud communications, IP telephony, contact centers, and more. He has extensive telecommunications and business experience throughout the United States, Europe, and Asia. He graduated from Penn State University and attended Pine Crest School in Fort Lauderdale, Florida. He grew up in South Florida.

Posts by Luke Genoyer:

How to Achieve the Best VoIP Call Quality for Your Business?

Posted on: 09 May 2022

Good call quality is essential when communicating with customers and prospects. This is because it’s a first (and rather important) impression of your business and its reliability. 40% of customers …Read More »

What is Click-to-Call? Definition, Benefits, and How to Set It Up

Posted on: 17 Aug 2021

A click-to-call feature can help increase productivity and efficiency in your office by speeding up calling processes with accuracy. Here is an in-depth post detailing the different types of click-to-call …Read More »

What is a SIP Proxy and How Does a SIP Server Work?

Posted on: 10 Aug 2021

We write a lot about SIP. That’s because we have been a leading SIP trunk provider for over twenty years. Read on to learn more about SIP servers and how …Read More »

What is SIP Calling?

Posted on: 02 Jun 2021

Communicating effectively with customers is crucial to the successful running of any business. It is through your customers that you can improve your product and increase sales. And so, if …Read More »

6 Ways to Fix VoIP Jitter

Posted on: 28 Dec 2020

When conducting business calls, interruptions, low call quality, or missing audio can lead to miscommunication. Part of running a professional business is ensuring that your business calls, whether for queries …Read More »

How to Measure and Improve VoIP Call Quality

Posted on: 08 Sep 2020

A well-functioning business VoIP system ensures that your business stays connected with customers and clients, no matter where you are located. But an important part of using VoIP numbers or …Read More »

The Ultimate Guide to VoIP Security & Encryption

Posted on: 02 Sep 2020

Voice over IP security is something you must pay close attention to. In this detailed guide, we will cover everything that you need to know about voice over IP security …Read More »

Top Germany Virtual Phone Number Providers in 2025

Posted on: 14 Aug 2020

Need Germany virtual numbers to support your business plans to expand to Germany? We’ve got you covered. Here are the top Germany virtual phone number providers along with information about …Read More »

5 Benefits of International Toll Free Numbers

Posted on: 04 Aug 2020

Are international toll free numbers worth it? What benefits can they bring to your business? In this post, we will explain the top 5 benefits of an international toll free …Read More »