Our Authors
About: Ilsa Morales
Bio: Ilsa Morales currently resides in Chicago after a 4-year long stint living in New York City performing improv at the Magnet Theater and writing sketch shows with a band of ragtag comedians. She is passionate about cats, tarot card reading, celebrities and comic books. She currently flexes her writing talents at multiple websites and runs her own comic book themed blog that encourages girls to appreciate geek culture.
Posts by Ilsa Morales:
Why Customer Loyalty Should be Part of Your Long-Term Strategy
Posted on: 29 Mar 2019
All good businesses should want to create long-term relationships with their customers. This key to success can become overlooked when your company is focused on closing sales and finding more …Read More »
Choosing a Voice for your IVR & Voice Prompts
Posted on: 08 Mar 2019
The first voice that your customers encounter of your brand through your IVR & Voice Prompts can make or break your image. We all have heard the old adages about …Read More »
7 Quick Tips for Increasing Your Business’s Reach with Toll Free Numbers
Posted on: 08 Mar 2019
Are you thinking about getting a toll free number for your business? If you are running an eCommerce store or need to provide a customer service line, then you will …Read More »
How to Ensure Your Customer Service Sets Your Company Apart
Posted on: 05 Mar 2019
One of the easiest ways to set your small business apart from the competition is to have stellar customer service, but many companies don’t bother. However, these customer service strategies …Read More »
Expand Your Company Instantly to New Locations with Virtual Phone Numbers
Posted on: 05 Mar 2019
Thanks to the internet and virtual phone numbers, many businesses have gone global with ease. However, to compete in this new global landscape, new companies must be prepared to take …Read More »
5 Marketing Industry Secrets & Why Toll Free Numbers Are Awesome
Posted on: 05 Mar 2019
Having a strong marketing team will give your business the boost it needs to get an edge over the competition. The marketing landscape and how you contact customers is always …Read More »
What is an RFP Document?
Posted on: 05 Mar 2019
An RFP Document is a Request for Proposal that many companies and the U.S. government use in business practices. Perhaps you have heard of an RFP before and just cast …Read More »
Call Center Compliance and Security
Posted on: 05 Mar 2019
Call center management knows that there are risks and rewards when it comes to running a business. However, some things, such as compliance and security are things that should never …Read More »
Authentication and Fraud Prevention in Call Centers
Posted on: 05 Mar 2019
The best way to combat authentication and fraud in call centers is to prevent it. Understanding is critical in the process of prevention. There isn’t just one way to prevent …Read More »