United World Telecom

2026

Completed 30 years of telecom experience.

2025

UWT expanded global operations with the opening of a São Paulo, Brazil office. Toll-Free Local 2-Way Voice was added. New SIP integrations were introduced: MS Teams Direct Routing and expanded support for Genesys & Twilio. Created IVR Scheduling feature and implemented self-service Phone Number Testing. UWT exhibited at GITEX Global 2025.

2024

Launched TollFree FlexDial and self-service UIFN ordering. Launched AI Call Insights, adding call transcription, summaries, sentiment analysis, and keyword search. Advanced reporting capabilities were introduced, including custom and scheduled reports, phone tags, and call journeys. BYOC solutions were launched for major cloud and contact center platforms.

2023

UWT expanded Local 2-Way Voice capabilities and extended coverage into additional hard-to-reach regions. New features were introduced: voicemail transcription and translation, user and role management, and expanded CRM and help desk integrations. Launched UWT Softphone App for iOS. Exhibited at Medical Fair Asia.

2022

UWT strengthened global service reliability by implementing PSTN replacement across key regions. Native CRM and help desk softphone integrations were introduced, and UWT exhibited at GITEX 2022, reinforcing its presence in global enterprise telecom.

2021

A new modern online control panel was launched that will help customers easily navigate the account settings, order new numbers, and view/modify various service options.

2020

GCF Softphone was introduced with inbound/outbound calling, call transfer, native Windows PC, MAC and Android apps.

2019

International Outbound Calling service with custom Caller ID selection was introduced as an add-on to inbound service.

2018

As part of the transformation into next-gen telecom infrastructure and to improve overall service quality, UWT established its first overseas POP in Singapore.

2016

UWT's Asia - Pacific sales and support office was established in Bangkok, Thailand.

2013

Call Recording and Long Term Recording Storage were added as optional features available with local and toll free numbers.

2011

UWT's core service offering expanded to include Advanced IVR (auto-attendant), Time of Day Routing, Voicemail to Email, and Fax to Email features.

2009

UWT accelerated its acquisition of multinational clients with the agreement to provide worldwide telecommunications services to a major money transfer service provider.

2007

The Global Call Forwarding brand was established and launched by UWT as an exclusive outlet to provide international toll free and local phone numbers to businesses worldwide.

2005

UWT developed new sales channels to aggressively move into several African markets and became the dominant service provider utilizing a new callback technology (UANI Trigger) with the expanded use of caller ID across world networks.

2003

UWT became a major callback service provider in the Middle East with a strong reputation in service quality.

1998

UWT quickly expanded its presence into Africa and the Middle East providing low-cost communication service to businesses and individuals.

1996

United World Telecom (UWT), the parent company of Global Call Forwarding (GCF), was founded in Florida. UWT initially operated as a callback service provider serving businesses and individuals around the world.

Founded 1996