User & Role Management

Manage and Customize Account and Service Access

The User and Role Management feature is a highly customizable feature designed to meet your teams’ specific needs. You can set permissions to enable or disable users within specific roles from viewing and modifying different aspects of your account, maintaining control and privacy of your account.

What is User and Role Management?

User Management is an administrative feature that allows you (the main contact on an account) to create users and roles, and then assign roles to these users who have access to your United World Telecom account.

For example, you may offer some users access to everything while other users may only receive email notifications.

Besides the default user roles, the Super Admin on your account can create custom roles for different aspects of your service.

How Do the User Roles Work?

With this feature, you can provide each user with their own level of access across our Control Panel. The four main roles are:

Super Admin: Can access everything and create and manage new roles and permissions.

Admin: Can access everything but does not have the ability to create or modify new users and roles.

All Email Notifications: Receives only email communications from UWT but does not have any Control Panel access.

Billing Email Notifications: Receives only invoice-related email communications from UWT but does not have any Control Panel access.

Custom: Super Admin can create custom roles with specific permissions and provide “Modify” or “View” access to users.

Role Management for Your Phone Service

The User and Role Management feature lets you organize and control access to your United World Telecom phone service. Here’s why you should use this feature:

Customize roles — Create specific roles to cater to your business’s unique needs.

Manage users — Quickly add, assign, modify, and remove users as your business and teams grow.

Maintain security and privacy — Keep sensitive data and information restricted and protected.

Increase productivity — Give users access only to the items they need to perform their job, so they can better focus on getting the job done.

Securely Delegate Control with User & Role Management

As your team grows, managing access to your phone system becomes a top priority. Our User & Role Management feature provides the ultimate solution for account security and operational efficiency.

Once you’re in your Control Panel, adding users and assigning roles feels intuitive—you simply plug in names, emails, and tailor permissions to match each team member’s responsibilities. Super Admins can create custom roles with precise access controls, ensuring sensitive areas like billing or integrations stay secure, while everyday tasks flow smoothly for the rest of the team.

Think of it as designing a digital blueprint for your team—each user is set up to do exactly what they need, without clutter or confusion. And the best part? You can tweak roles anytime as your business grows or changes, keeping your workflow agile and your operations secure.

Click to view Step-By-Step instructions.